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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (10,516)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Bespoke Babies

Jul 06, 2024  on Shopify

Zendrop has been a game-changer for my dropshipping business! With access to over a million products and automated fulfillment, managing my store has never been easier. Their super-fast shipping and custom branding options truly set them apart. The support team is top-notch, always ready to assist with any questions or issues. I highly recommend Zendrop for anyone looking to take their dropshipping business to the next level!

Orionis Products

Jul 06, 2024  on Shopify

Nice app and Great people. Cyril was extremely helpful in solving my account related issues: some features not showing up in the store. She was patient, and stayed online till the issue was solved!

Astridia Bazaar

Jul 05, 2024  on Shopify

The customer service is at the top of their game. I received clarity on order fulfillment even if I had a lot of questions, Cyril calmly elaborated the process and made it quite clear to me.

Novara

Jul 05, 2024  on Shopify

Amazing support! Whatever I needed they were quick to respond and provided me with everything I required. She got my store password in 2 minutes. Awsome!

Moonseno

Jul 05, 2024  on Shopify

to best honest, this one of the best platform that i have ever seen, the interface is really simple to use, there is no complication waww

Living Beyond

Jul 04, 2024  on Shopify

hi,my experience with zendrop was very fantastic i highly recommend it to anyone looking for a streamlined and efficient dropshipping solution from the moment i started using zendrop i was impressed by the user-friendly interface that made navigating through the platform incredibly intuitive one of the standout features for me was extensive product catalog this will attractively bring potential customers.

Benzori

Jul 04, 2024  on Shopify

Zendrop has very fast and friendly support! They will answer all your questions! Thank you for the amazing suppport! :)

PocketJet

Jul 03, 2024  on Shopify

Great Support Team, fast replies, simple and clear explanations. Jobelle was amazing to me! 10/10 for the service

STELLAR 4U

Jul 03, 2024  on Shopify

I recently contacted customer support and was thoroughly impressed. They responded almost immediately and quickly resolved my issue. The representative was knowledgeable, courteous, and efficient. I felt truly valued as a customer. Highly recommend their exceptional support service!

LT

Jul 03, 2024  on Shopify

I have been using zendrop and and fulfilment times are within 2-3 days much faster than other fulfilment softwares that I used and hassle free refunds to customers from zendrop fulfilment products.

Ova Worldwide

Jul 03, 2024  on Shopify

No matter what issue I faced, I was always able to get in touch with someone from support, not just a bot, but an actual person. They were always very thorough in trying to troubleshoot any issues. For that I couldn't give Zendrop anything less than 5 stars.

Realifestore

Jul 03, 2024  on Shopify

Karrie helped me tremendously. I had a lot of questions and she answered them all one by one. Zendrop has good customer service!!!

PrimePicks

Jul 03, 2024  on Shopify

I saw you could add 1 million products but now with a monthly limit of 1 thousand after a thresh hold!What else I'm looking for in an app is to be able to drop ship from any were to any where! and an easier way to drop-ship exclusively high ticket products

Abiti per Tutti

Jul 02, 2024  on Shopify

I want to highlight the excellent customer service I received from Zendrop. I was pleasantly surprised at how quickly they responded to my query via Gmail. Not only were they quick to reply, but they were also extremely friendly and willing to help me with my issue. I would definitely recommend Zendrop for their efficient and friendly customer service! Thank you for your excellent work!

Just Minxii Love

Jul 02, 2024  on Shopify

This is honestly the easiest dropship partner that I have and currently work with...! I have worked with a few other drop shippers, but Zendrop is by far the smoothest partner that I have seen, and I am just so grateful to have discovered/even work with! Thank you, Anthony and Adrian Morrison, for introducing me to this wonderful company and thank you Jared for the training about the process to set everything up for smooth sailing! <3

PureLife™ HydroBottle

Jul 02, 2024  on Shopify

Customer service is top notch! The website could use a little work though most listings don't contain enough information about the product with just generic text and pictures. Also if you switch suppliers the orders you currently have don't get updated and it's impossible to update them. So you have to either use the old supplier for those orders or duplicate the orders on shopify to work around this. But if you duplicate on shopify your customers order # changes and they get new emails cause loads of confusion for them and reflecting badly on the level of professionalism of the store. Also when trying to use the import from AliExpress app it failed to get pictures of variants and just listed Ali SKU's which could not be found anywhere on Ali, even in page code, so it was impossible to match the variants to the actual product you wanted to link. With that said, the customer services is always there to help where they can and make it work. And the service itself, of packaging products and adding cards is great.

Timbersonic

Jul 02, 2024  on Shopify

Great customer service the only issue I would say is the shipping time for deferent product some product may take 5 day to get delivery since the other one may take 20 day

Stellar

Jul 02, 2024  on Shopify

Great app for your online store!! love it and the support team is awesome, im still waitng for some news but all the team has been really supportive and they want to solve my problem ASAP as me.

Purposeful Encounters

Jul 02, 2024  on Shopify

Joining Zendrop has been one of the best decisions I have made. Their response time is amazing and the support team is great with follow up. Any issues thus far have been resolved in a very short time frame. Staff are polite and professional.

Paws & Beans

Jul 01, 2024  on Shopify

I joined Zendrop not too long ago and had a pleasant experience so far. What I am most happy about is their quick and helpful customer service. I encountered a problem today and reached out to support via chat. I was quickly transferred to a representative and received a reply within 2 minutes. The representative was very kind and helpful and the issue was fixed in a few minutes. Very happy with my choice.

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