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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (10,516)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Fetch & Wag

Jun 24, 2024  on Shopify

I HIGHLY recommend this app! After setting up my Shopify store, I had received a Promo for a great deal for Zendrop Plus. I had gotten under the weather and missed the offer!! I was devastated because this was a great offer and I really need to save as much money as possible right now! It crossed my mind to just ask and see what the bot tells me. I get a live agent on the bot, named Joshua. Joshua was great and made my experience wonderful as I am lost right now and need as much help as possible! It's very welcoming, having a bot with an option for a live chat! I have had the best experience so far! Thanks so much!!! -Erica

TravelFlex

Jun 24, 2024  on Shopify

Very satisfied with Zendrop. I've been testing another suppliers and Zendrop is great. Very informative, polite and helpful customer service. Highly recommend!

Hydrocool

Jun 24, 2024  on Shopify

Mariane from Zendrop is awesome! She helped me out through chat and made everything super easy. I had a bunch of questions about my dropshipping setup, and she was super patient and knowledgeable. If you need help, Marianne is the go-to person!

Winkelboulevard.nl

Jun 24, 2024  on Shopify

Zendrop is a top supplier in products. The Customer Service is very good. If you have some any questions about Zendrop, the Customer Service helps you very well to get all your answers. I use to have questions about shipping to country's en the shippingscost. i had question about products thats out of stock and Janelle from the Customer Service haves gave me clearly answers about my questions! Thank you for your help . Greets from the Netherlands !

DELU DAHLIA

Jun 24, 2024  on Shopify

Janelle from customer service is the best!, troubleshooting queen, exceptional patience and just knows her work well .. !

FloFacial

Jun 24, 2024  on Shopify

Zendrop's support is phenominal. Literally within seconds I was connected and my issue was resolved. On top of that, their UI is much, much better than the competition and it makes running an ecom business much simpler than it would be otherwise. Keep it up Zendrop team!

Vessti Lusso

Jun 23, 2024  on Shopify

The customer service is beyond helpful! They get right to the point and don't waste any time coming up with a solution.

Bobs and ends

Jun 23, 2024  on Shopify

So far it's a great app and customer support is great. As I'm on the starter plan, I slowly start to feel limited but not there yet. Don't now yet what feature(s) could benefit me in an upgrade plan but I will eventually know I guess.

Lorebello

Jun 23, 2024  on Shopify

They have good products and it is easy to list them to shopify because the products don't need much editing in product list. Shipping time fast too :)

Hookapiller Place

Jun 23, 2024  on Shopify

I'm pretty new to Zendrop however I would recommend it to anyone. It's very easy to get started and I love the product selection they have to chose from.

UniqVault

Jun 23, 2024  on Shopify

I really enjoy their service! They answer all the questions you may have very quickly, very happy with their service!

My Store

Jun 23, 2024  on Shopify

I have been using Zendrop for my business, and I am extremely satisfied with their service. The platform is user-friendly and efficient, making my dropshipping process seamless. What truly stands out is their exceptional customer service. Whenever I have a question or need assistance, their team is always there to help, providing quick and reliable support. Zendrop has made a significant positive impact on my business operations, and I highly recommend them to anyone looking for a dependable dropshipping partner.

BAMBY

Jun 23, 2024  on Shopify

WORST EXPERIENCE EVER! I cannot emphasize enough how disappointing my experience with the Zendrop app has been. Despite upgrading to a paid plan, the service is absolutely terrible. The shipping options are incredibly limited, and even with the paid plan, they couldn't fulfill their own products on time. No product , extension does not work if you downgrade means you must leave and your not welcome any more. I expected a professional service, but Zendrop failed to deliver on all fronts. If you're looking for a reliable dropshipping solution, stay away from Zendrop. Save your time, money, and sanity. Avoid this app at all costs!

Babylon

Jun 23, 2024  on Shopify

Zendrop is one of the best quality supplier platforms for Dropshipping. Their support team responds almost immediately, and they offer a wide range of high-quality products. I really appreciate their quick customer support as you receive answers in seconds, unlike other supplier platforms where you might have to wait for days.

My Store

Jun 23, 2024  on Shopify

They are the best and also giving you so much listening ears, they are so proffossional and to they understand sellers make mistake sometimes and they have been helpful i will recomment them anytime

OnlyOrganized

Jun 23, 2024  on Shopify

Zendrop is an absolute game-changer for my e-commerce business! It’s hands down the best tool I’ve found for streamlining product sourcing and fulfillment. The interface is user-friendly and makes managing my store so much easier. One of the standout features is the ability to get free upgrades for additional accounts. This has been a huge help as I run multiple Shopify stores, and the process was seamless thanks to Zendrop’s amazing customer service team. They were quick to respond and very helpful in upgrading my accounts to match my primary plan. I highly recommend Zendrop to anyone in the e-commerce space. Their service is top-notch, and their tools are incredibly efficient. Thanks to Zendrop, my business operations have never been smoother!

Easy Deal Store

Jun 23, 2024  on Shopify

Ian really help me with all my question . its was a pleasure to have him . thnk yyou so much . Zendrop its the best

AFFORDABLE AVENUE

Jun 22, 2024  on Shopify

I'd totally recommend Zendrop to everyone who want to go for a dropshipping. Dropshipping would never be easy without Zendrop. If anyone have a doubt I might suggest them to give a try atleast once, I can assure them they gonna love it for sure.

Electrobuddy

Jun 22, 2024  on Shopify

Needed some help , IAN from Zendrop TEAM helped me quickly .even though I bombarded with tons of questions and confusion , he is was quick to solve them for me . Thank you

The Must Have Goods

Jun 22, 2024  on Shopify

Great service, at ease from finding products to adding to your store to managing sales. Always at had for issues and will resolve at the quickest possible moment. Would recommend use. Would also like them to add product videos.

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