I have been an user of this app for quite a few months now. I think they have the worst customer support I have ever seen in my life. Robotic answers, no empathy and after using their app and activating a 129$ option that I DID NOT USE AT ALL for 3 months, they did not even want to help with a partial refund. I will NEVER recommend using this app and I truly encourage you to go and try other options that have better support. My review is purely based on the support and how they did not want to help AT ALL. imagine spending 400$ on a software that you did not use AT ALL and then, after confirming that the basic option will still be active and you will continue to pay them monthly, they are not willing to help with a credit at least. Anyway, hope this helps you guys!

It has a variety of features and intuitive UI, so anyone can use it easily. The CS team in particular is absolutely amazing. It's one of the CS team I ever met

Spoke to Joliann, amazing customer service! The problem that I was facing was quickly solved by her via a few screenshots and well-written instructions!

Thanks to Lee for technical support during application setup. Its a nice app with user friendly features. I would like to use it and I will keep try technical abilities.

From customer service to the pricing everything was beyond terrible. I'm being charged for +70 usd although my plan is supposed to charge much less. I've uninstalled it, and it still charges me. I don't know how to stop this and there is no help.

The support agents are the best! They are in quick in responding and addressing any issue or quetions.

3 Monate SEO-Arbeit für uns ruiniert. Achtung: diese App setzt canonical Tags und dadurch wurden wir bei Google abgestraft. Richtig mies. Die App ist ansonsten auch etwas kompliziert aufgebaut. Sind leider nicht zufrieden.

I recently experienced exceptional customer service. Their responsive and attentive team made me feel valued, addressing my concerns with tailored solutions. The staff's genuine friendliness and knowledge created an enjoyable experience.

Disappointing Experience with Transcy AI : I had a really frustrating experience with Transcy AI. The app was difficult to use and plagued with multiple bugs. I initially chose a plan to test it out, but due to all the issues, I ended up uninstalling it. After a month, I decided to give it another try and pick the plan that suited my needs, only to be told that I couldn’t have a free trial anymore. Even though I couldn't use it properly the first time because of the bugs, they insisted I pay upfront. They have all the data of my previous use, yet they expect you to pay for something you never really got to test. On top of that, their customer service takes a long time to respond. Honestly, for an app with such a reputation, this is far from professional. I cannot recommend Transcy AI due to their lack of flexibility, especially when it was their fault in the first place.

Amy was efficient, quick and helpful when addressing my needs and concerns with Transcy AI. In other Shopify apps and their customer support, I would have got 3-4 day responses.

Amazing app and customer service, have tried a few others and this is the best by far. Support are really helpful if you have any issues either.

Fast support. I've managed to find the solution myself at the end, but still the readiness of support is very fast.

Great app! Had problems with the API but the customer support helped me very fast and solved the problem! Thanks!

I had a great experience with the Transcy support team! They provided quick responses and a perfect solution to my issue. Special thanks to Giselle, who was incredibly friendly, attentive, and helpful throughout the process. Highly recommend their service!

Transcy is a powerful tool for grow your website on Google. The support team from Transcy is also amazon, they are reply my questions fast all the time, and it is very helpful!

Big thanks to the Transcy support team, especially Giselle, for their exceptional help! Giselle was quick, professional, and went the extra mile to solve my issues. Her support made the process smooth and stress-free. Truly appreciate the fantastic service!

He had great customer service, very interested in me. The app is great and I recommend it to everyone.

Use caution when using this app. Actually, no one should be using this app as it is SEO killer. The app does not comply with Google's SEO guidelines, which leads to google not indexing translated pages due to 302 Redirect. The team know the issue but apparently their response to the issue is that their app "focuses on the storefront". This is Bull*. If you want your store to be discoverable from Google, DO NOT USE THIS APP. Now this is for the redirection. When it comes to translations: 1. It is just an expensive version of the basic Shopify App using Google Translate. To use the AI version you need to pay even more. 2. It has a better user experience that the basic Shopify App, but still not in Sync with the already translated content. Content translated outside the App is considered Untranslated. Doesn't make sense. Only + from my experience using the App is their Support team. They are always very responsive and helpful despite the quality of their app. ----------------------------------------------- Edit of review on the 16th of September 2024 - In response to Transcy response. ----------------------------------------------- You mentioned that you tried to provide solution to resolve that. "However, we still have tried to provide the relevant solution to resolve that, meanwhile we seriously noted this feedback to improve our app" That's not true. What you asked me to do is to turn on the recommendation. When I asked you if that will work, your answer was that "It might mitigate the issue". You did not provide a clear and confident answer/solution. Even though you knew that it won't work (i suspect, considering all the other negative reviews), you still recommended me a not functional solution to my problem. That's worst than be straight from the beginning and then saying "We are not responsible for SEO, just the storefront". Regarding content untranslated outside the app, you can just create a status "Translated by Third Party" instead of "Untranslated". By having the status of Translated content as "Untranslated" you prompt user to translate already translated content and pay even more. That's questionable practice.

Amazing app! It works perfectly for my needs. Special thanks to Joliann for the excellent service – very helpful and attentive!

I think this app is really good. It has a lot of features and the wonderful support that you get 24 hours a day. Eleanor and the other support staff are excellent!