Transcy App Review: Multilingual Features for Shopify

Customer reviews: Transcy: AI Language Translate

Transcy helps Shopify stores translate content and manage multiple languages effortlessly. This review covers its features, pricing, and real user experiences to help you decide if it’s the right solution for your global customers.

Reviews (2,659)

Overall rating

4.6

5

389
4

21
3

4
2

6
1

40

What Merchants Think

"Transcy: AI Language Translate" generally receives positive feedback from merchants. Users appreciate its robust translation capabilities and the excellent support team that consistently aids with resolving any issues. However, opinions are divided regarding its ease of use and pricing structure, with some users praising its intuitive interface and value, while others argue that it is complicated and overpriced.

Key Strengths

Reliable and fast customer support, especially during setup and troubleshooting.
Effective integration with AI tools for quick and high-quality translations.
Strong functionality for translating an entire store, including third-party applications.
User-friendly design and settings, offering customization options for various store designs.
Helps enhance global market reach efficiently.

Common Concerns

Navigation and user interface could be more intuitive, leading to frequent reliance on customer support.
Several reports of bugs affecting the app’s performance, such as price duplication errors and non-intuitive translation handling.
Pricing can become quite expensive, especially when scaling to larger stores.
Some users experienced issues with SEO due to improper handling of redirects and canonical tags.
Limited language custom URL support based on subscription level.

Final Thoughts

"Transcy: AI Language Translate" is a powerful tool for businesses aiming to expand their global reach. Despite occasional technical challenges and divided opinions on pricing, its advanced translation features and dedicated customer support make it a recommended choice for multilingual e-commerce operations. Continuous improvement in user experience and technical stability could enhance its reputation further.

ButterflyGarments

Jul 04, 2025 on Shopify

davvero poco intuitiva e scomoda da usare

SITUS.TOKYO

Jun 07, 2025 on Shopify

FLORISSMA

Apr 29, 2025 on Shopify

Issues keeps getting worse and it seems be a lot of bugs. Hopefully they will fix it all soon.

Trove

Apr 16, 2025 on Shopify

The app works good on the frontend with the switcher. But when you use the app as a backend translator for Shopify languages, it works randomly for different languages, translating some parts of strings, and leaving others without translations. The frontend switcher causes CLS issues. The app support doesn't know that their app can work without the switcher, and I needed to explain the same thing to a new person again and again for two weeks already. The support is not competent in most of the cases. As for now - they are not able to resolve not translated parts via their app. If the issues are fixed, I'll upgrade my rate for this app.

Hans Breuker

Aug 25, 2024 on Shopify

The app works good. But I am having terrible issues with the help agents. They made my problem worse. I just needed help with ONE word translated and now I have to pay to fix their mistake! I am really feeling helpless at the moment.

POOSTERWALL•COM

May 31, 2024 on Shopify

Transy är en väldigt bra översättningsapp med många användbara funktioner. Tyvärr är supporten en stor besvikelse. Det känns som att de bara vill bli av med dig utan att anstränga sig för att hjälpa till. De är mer fokuserade på att man lämnar en recension direkt, utan att man faktiskt har använt appen tillräckligt länge för att kunna utvärdera den ordentligt. Supporten borde verkligen förbättras för att matcha appens kvalitet.