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Customer reviews: Transcy: AI Language Translate

Develop by OneCommerce.io

Reviews (5,953)

Overall rating
4.8

What Merchants Think

"Transcy: AI Language Translate" generally receives positive feedback from merchants. Users appreciate its robust translation capabilities and the excellent support team that consistently aids with resolving any issues. However, opinions are divided regarding its ease of use and pricing structure, with some users praising its intuitive interface and value, while others argue that it is complicated and overpriced.

Key Strengths

  • Reliable and fast customer support, especially during setup and troubleshooting.
  • Effective integration with AI tools for quick and high-quality translations.
  • Strong functionality for translating an entire store, including third-party applications.
  • User-friendly design and settings, offering customization options for various store designs.
  • Helps enhance global market reach efficiently.

Common Concerns

  • Navigation and user interface could be more intuitive, leading to frequent reliance on customer support.
  • Several reports of bugs affecting the app’s performance, such as price duplication errors and non-intuitive translation handling.
  • Pricing can become quite expensive, especially when scaling to larger stores.
  • Some users experienced issues with SEO due to improper handling of redirects and canonical tags.
  • Limited language custom URL support based on subscription level.

Final Thoughts

"Transcy: AI Language Translate" is a powerful tool for businesses aiming to expand their global reach. Despite occasional technical challenges and divided opinions on pricing, its advanced translation features and dedicated customer support make it a recommended choice for multilingual e-commerce operations. Continuous improvement in user experience and technical stability could enhance its reputation further.

EcoHaus

Jan 07, 2025  on Shopify

There are a lot of issues to solve during the work with app. But assistants will help you. Thanks a lot for Giselle

TheLambBlueprint

Dec 09, 2024  on Shopify

I encountered an issue with product prices displaying three decimals, which was unusual. Eleanor from customer support assisted me in resolving it, though it took some time. Overall, I received great support. Thank you, Eleanor.

Strap For Watch

Nov 21, 2024  on Shopify

Great help by the helpdesk. They respond quickly and solve the problem nicely.

Italjet Shop

Nov 18, 2024  on Shopify

This is the perfect app for translating into various languages. Some parts can be a bit confusing, but their online live chat is very efficient at solving problems. I would have given it 5 stars. The only reason for a 4-star is that their price structure can get quite expensive as you scale your business, but this is only a concern for very large-scale stores.

Unfrosen.com

Nov 03, 2024  on Shopify

Had a problem that was fixed eventually by customer support.

Festool Fan Shop Canada

Sep 11, 2024  on Shopify

The customer service chat was wonderful! Cris was about to help me with troubleshooting my specific issue, and I even had to return to our conversation, and he picked right up where we left off.

Icy Nails

Aug 27, 2024  on Shopify

good

Afrotribe

Aug 10, 2024  on Shopify

Really good customer support. Polaris helped me to solve all my issues.

IVY golf

Aug 08, 2024  on Shopify

チャットの担当者(Giselle)のサポートが迅速かつ丁寧で助かった。基本的にはプレミアムプランを使用する前提でこのアプリを使用した方が良い。

FRAGILE BOOKS

Jul 27, 2024  on Shopify

The support response is very fast, and even beginners can use the system with great confidence. It is a reliable service.

ZJ SPORT

Jul 14, 2024  on Shopify

good

La Boucle

Jul 07, 2024  on Shopify

At first I was very unhappy with this App, because it looked as if they had charged me during my free trial. And also because I had trouble finding how to manually modify translations and change the position of the switcher. But the Customer Service reached out to me and explained everything clearly and in detail. They also said I was still able to cancel the plan during my trial. So I believe we will keep the subscription, since it's clear the team is happy to help in case of issues.

Ridewood

Jun 22, 2024  on Shopify

no he tenido buena experiencia, da errores, la geolocalizacion no funciona correctamente, satura el servidor con un loop infinito de recargas y finalmente deja tu pagina fuera de linea, tiene muchos fallos, el precio es muy elevado para una aplicacion asi

JACK & JONES Riyadh

Apr 17, 2024  on Shopify

very good app and help center great

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