"Transcy: AI Language Translate" generally receives positive feedback from merchants. Users appreciate its robust translation capabilities and the excellent support team that consistently aids with resolving any issues. However, opinions are divided regarding its ease of use and pricing structure, with some users praising its intuitive interface and value, while others argue that it is complicated and overpriced.
Key Strengths
Reliable and fast customer support, especially during setup and troubleshooting.
Effective integration with AI tools for quick and high-quality translations.
Strong functionality for translating an entire store, including third-party applications.
User-friendly design and settings, offering customization options for various store designs.
Helps enhance global market reach efficiently.
Common Concerns
Navigation and user interface could be more intuitive, leading to frequent reliance on customer support.
Several reports of bugs affecting the app’s performance, such as price duplication errors and non-intuitive translation handling.
Pricing can become quite expensive, especially when scaling to larger stores.
Some users experienced issues with SEO due to improper handling of redirects and canonical tags.
Limited language custom URL support based on subscription level.
Final Thoughts
"Transcy: AI Language Translate" is a powerful tool for businesses aiming to expand their global reach. Despite occasional technical challenges and divided opinions on pricing, its advanced translation features and dedicated customer support make it a recommended choice for multilingual e-commerce operations. Continuous improvement in user experience and technical stability could enhance its reputation further.
EcoHaus
Jan 07, 2025
on
Shopify
There are a lot of issues to solve during the work with app. But assistants will help you. Thanks a lot for Giselle
TheLambBlueprint
Dec 09, 2024
on
Shopify
I encountered an issue with product prices displaying three decimals, which was unusual. Eleanor from customer support assisted me in resolving it, though it took some time. Overall, I received great support. Thank you, Eleanor.
Strap For Watch
Nov 21, 2024
on
Shopify
Great help by the helpdesk. They respond quickly and solve the problem nicely.
Italjet Shop
Nov 18, 2024
on
Shopify
This is the perfect app for translating into various languages. Some parts can be a bit confusing, but their online live chat is very efficient at solving problems. I would have given it 5 stars. The only reason for a 4-star is that their price structure can get quite expensive as you scale your business, but this is only a concern for very large-scale stores.
Unfrosen.com
Nov 03, 2024
on
Shopify
Had a problem that was fixed eventually by customer support.
Festool Fan Shop Canada
Sep 11, 2024
on
Shopify
The customer service chat was wonderful! Cris was about to help me with troubleshooting my specific issue, and I even had to return to our conversation, and he picked right up where we left off.
Icy Nails
Aug 27, 2024
on
Shopify
good
Afrotribe
Aug 10, 2024
on
Shopify
Really good customer support. Polaris helped me to solve all my issues.
The support response is very fast, and even beginners can use the system with great confidence. It is a reliable service.
ZJ SPORT
Jul 14, 2024
on
Shopify
good
La Boucle
Jul 07, 2024
on
Shopify
At first I was very unhappy with this App, because it looked as if they had charged me during my free trial. And also because I had trouble finding how to manually modify translations and change the position of the switcher.
But the Customer Service reached out to me and explained everything clearly and in detail. They also said I was still able to cancel the plan during my trial.
So I believe we will keep the subscription, since it's clear the team is happy to help in case of issues.
Ridewood
Jun 22, 2024
on
Shopify
no he tenido buena experiencia, da errores, la geolocalizacion no funciona correctamente, satura el servidor con un loop infinito de recargas y finalmente deja tu pagina fuera de linea, tiene muchos fallos, el precio es muy elevado para una aplicacion asi