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Customer reviews: Transcy: AI Language Translate

Develop by OneCommerce.io

Reviews (5,953)

Overall rating
4.8

What Merchants Think

"Transcy: AI Language Translate" generally receives positive feedback from merchants. Users appreciate its robust translation capabilities and the excellent support team that consistently aids with resolving any issues. However, opinions are divided regarding its ease of use and pricing structure, with some users praising its intuitive interface and value, while others argue that it is complicated and overpriced.

Key Strengths

  • Reliable and fast customer support, especially during setup and troubleshooting.
  • Effective integration with AI tools for quick and high-quality translations.
  • Strong functionality for translating an entire store, including third-party applications.
  • User-friendly design and settings, offering customization options for various store designs.
  • Helps enhance global market reach efficiently.

Common Concerns

  • Navigation and user interface could be more intuitive, leading to frequent reliance on customer support.
  • Several reports of bugs affecting the app’s performance, such as price duplication errors and non-intuitive translation handling.
  • Pricing can become quite expensive, especially when scaling to larger stores.
  • Some users experienced issues with SEO due to improper handling of redirects and canonical tags.
  • Limited language custom URL support based on subscription level.

Final Thoughts

"Transcy: AI Language Translate" is a powerful tool for businesses aiming to expand their global reach. Despite occasional technical challenges and divided opinions on pricing, its advanced translation features and dedicated customer support make it a recommended choice for multilingual e-commerce operations. Continuous improvement in user experience and technical stability could enhance its reputation further.

RAYAN Shop

Feb 20, 2025  on Shopify

Good Support

Cycleranch

Feb 20, 2025  on Shopify

Eleanor was very helpful and the app is working really well for us!

TrapSaver™ - Forebygging av Utstyrstap

Feb 20, 2025  on Shopify

What great support! I had an issue with currency conversion and reached out to Trancy. They fixed it in less than 24 hours, even though the problem was related to the theme and not Trancy.

Freewell Gear

Feb 17, 2025  on Shopify

I found Transcy to be super helpful, especially when I reached out to their chat support, they were quick and really knew their stuff!

Zelthy Nutrition

Feb 15, 2025  on Shopify

5 Star Support Team. James was amazing correcting the bugs i've found!

The Exam Pros

Feb 14, 2025  on Shopify

I’ve received support a few times, but the assistance Polaris provided while setting up Transcy on our website truly stood out. She guided us through the entire process step-by-step, explaining everything clearly and making sure we understood each part. Her professionalism, patience, and attention to detail were exceptional. It was a fantastic experience, and I truly appreciate her dedication and support!

Betonstunter

Feb 13, 2025  on Shopify

Great app and great support!

Pazlo

Feb 11, 2025  on Shopify

Thank you Andrew for your help and support today. I really appreciate your patience and efforts to solve my problem. Your professionalism and responsiveness make all the difference! Great application, great job!

VITORI International

Feb 09, 2025  on Shopify

Great support, thank you Giselle. Helped me to solve a problem with the currency integration in another app

FuransuParis

Feb 07, 2025  on Shopify

Amazing support, thanks !

Guapi Clothing

Feb 05, 2025  on Shopify

問題点を的確に解決してもらえ大変満足です。引き続き宜しくお願い致します。

Mafil Cutlery

Feb 02, 2025  on Shopify

Whaleden

Feb 02, 2025  on Shopify

The app is great, saved me a lot of troubles, the support is awesome, today Andrew helped me a lot with everything i needed to fix.

Estrela Studio

Jan 31, 2025  on Shopify

ABANUC

Jan 31, 2025  on Shopify

Transcy ha sido clave en la internacionalización de la tienda. Su sistema integrado con GPT es una mejora increíble para tener traducciones rápidas y ágiles de máxima calidad.

Alpaca Global Store

Jan 30, 2025  on Shopify

COG Store

Jan 28, 2025  on Shopify

Alene was very patient and helpful. Thanks a lot !

Labb24

Jan 26, 2025  on Shopify

Great app and quick customer support

SwedishBalance

Jan 23, 2025  on Shopify

Amazing translation app! Using it daily for our e-commerce and it saves us tons of time. Support team is excellent - they respond quickly and always find solutions to any issues. Particularly impressed with how well it handles third party applications. Good job!

Mark & Matt

Jan 21, 2025  on Shopify

A big thank you to Andy and the entire Transcy team! I encountered a very important issue that needed immediate attention, and this app, combined with their exceptional support, helped me resolve everything on the same day. Their quick response, professionalism, and dedication truly exceeded my expectations. I’m incredibly grateful for their assistance and would highly recommend their services to anyone in need.

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