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Customer reviews: Transcy: AI Language Translate

Develop by Shopify

Transcy helps Shopify stores translate content and manage multiple languages effortlessly. This review covers its features, pricing, and real user experiences to help you decide if it’s the right solution for your global customers.

Reviews (2,565)

Overall rating
4.5

What Merchants Think

"Transcy: AI Language Translate" generally receives positive feedback from merchants. Users appreciate its robust translation capabilities and the excellent support team that consistently aids with resolving any issues. However, opinions are divided regarding its ease of use and pricing structure, with some users praising its intuitive interface and value, while others argue that it is complicated and overpriced.

Key Strengths

  • Reliable and fast customer support, especially during setup and troubleshooting.
  • Effective integration with AI tools for quick and high-quality translations.
  • Strong functionality for translating an entire store, including third-party applications.
  • User-friendly design and settings, offering customization options for various store designs.
  • Helps enhance global market reach efficiently.

Common Concerns

  • Navigation and user interface could be more intuitive, leading to frequent reliance on customer support.
  • Several reports of bugs affecting the app’s performance, such as price duplication errors and non-intuitive translation handling.
  • Pricing can become quite expensive, especially when scaling to larger stores.
  • Some users experienced issues with SEO due to improper handling of redirects and canonical tags.
  • Limited language custom URL support based on subscription level.

Final Thoughts

"Transcy: AI Language Translate" is a powerful tool for businesses aiming to expand their global reach. Despite occasional technical challenges and divided opinions on pricing, its advanced translation features and dedicated customer support make it a recommended choice for multilingual e-commerce operations. Continuous improvement in user experience and technical stability could enhance its reputation further.

Baserange

Jan 28, 2026  on Shopify

Rapide et efficace

MRNAIL

Jan 23, 2026  on Shopify

The customer service was very efficient and resolved my problem quickly.

YellowPanda.online

Jan 12, 2026  on Shopify

Humsienk-EU

Dec 25, 2025  on Shopify

STREET PARTNERS

Dec 24, 2025  on Shopify

Aimvein

Dec 19, 2025  on Shopify

The team is very supportive, they answer and solved my problem very fast!

Meideya Jewelry

Dec 19, 2025  on Shopify

Anna and Mary are pretty supportive. Thank you for the help!

Omad's

Dec 09, 2025  on Shopify

HOCHUSOBITAKE

Dec 08, 2025  on Shopify

They helped us solve the problem quickly and professionally. We have been using the app for several years now.

Fitwarm

Dec 07, 2025  on Shopify

Transcy support team was incredibly helpful and responsive. They walked me through every step and resolved my issue quickly. Excellent service!

EU OUKITEL

Nov 24, 2025  on Shopify

BOYA

Nov 19, 2025  on Shopify

The experience was excellent. Their human customer service can solve problems promptly and also provide very good guidance.

KAKAVY

Nov 17, 2025  on Shopify

mapfour.com

Nov 12, 2025  on Shopify

Great! Customer support is pretty! Recommend!!!

Ommi Care

Nov 10, 2025  on Shopify

Pia Rossini Trade

Nov 06, 2025  on Shopify

Todays help from Mary was excellent. Patience shown and quick simple to understand instructions enabled me to achieve everything I wanted in one quick visit. Great Customer Service . Thanks

Woodeex

Nov 06, 2025  on Shopify

Humans & Land

Nov 05, 2025  on Shopify

Great app. Anna is wonderful in customer service.

sneakrflow

Oct 29, 2025  on Shopify

Carrera

Oct 29, 2025  on Shopify

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