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Customer reviews: Transcy: AI Language Translate

Develop by FireGroup

Transcy helps Shopify stores translate content and manage multiple languages effortlessly. This review covers its features, pricing, and real user experiences to help you decide if it’s the right solution for your global customers.

Reviews (2,659)

Overall rating
4.6

What Merchants Think

"Transcy: AI Language Translate" generally receives positive feedback from merchants. Users appreciate its robust translation capabilities and the excellent support team that consistently aids with resolving any issues. However, opinions are divided regarding its ease of use and pricing structure, with some users praising its intuitive interface and value, while others argue that it is complicated and overpriced.

Key Strengths

  • Reliable and fast customer support, especially during setup and troubleshooting.
  • Effective integration with AI tools for quick and high-quality translations.
  • Strong functionality for translating an entire store, including third-party applications.
  • User-friendly design and settings, offering customization options for various store designs.
  • Helps enhance global market reach efficiently.

Common Concerns

  • Navigation and user interface could be more intuitive, leading to frequent reliance on customer support.
  • Several reports of bugs affecting the app’s performance, such as price duplication errors and non-intuitive translation handling.
  • Pricing can become quite expensive, especially when scaling to larger stores.
  • Some users experienced issues with SEO due to improper handling of redirects and canonical tags.
  • Limited language custom URL support based on subscription level.

Final Thoughts

"Transcy: AI Language Translate" is a powerful tool for businesses aiming to expand their global reach. Despite occasional technical challenges and divided opinions on pricing, its advanced translation features and dedicated customer support make it a recommended choice for multilingual e-commerce operations. Continuous improvement in user experience and technical stability could enhance its reputation further.

Montciara

Jul 15, 2025  on Shopify

Good costumor support app work really fine im happy

Two Wheels Empire

Jul 15, 2025  on Shopify

Great Customer Support, solved all issues with custom coding specific for my theme!

Kidzify

Jul 14, 2025  on Shopify

awesome customer service

evoly ue

Jun 27, 2025  on Shopify

i just want to say tahnks for raymond, he helped me to fixed my problem with image translation

NAURANCE

Jun 27, 2025  on Shopify

Thank you to Mary for your help !

washo.ch

Jun 25, 2025  on Shopify

great support and quick help. I really recommend using the app.

DEFIANT GROUP

Jun 20, 2025  on Shopify

Teresa is great! She helped me hard code my switcher in no time. Wonderful service!

RÉVVI

Jun 19, 2025  on Shopify

URBAN RETREAT

Jun 10, 2025  on Shopify

All K Beauty

Jun 06, 2025  on Shopify

Great support. I had to leave my desk while waiting to be transferred to an agent. When I got back, I had an email in my inbox with the request for more information. I was able to quickly reconnect with the agent, and in less than 10 minutes, he fixed my problem.

Curly Secret

Jun 05, 2025  on Shopify

We tried so many different translation apps and there was always something wrong in the translation or the app was altering the structure of the website (which you never want). This one is the best in terms of translation, but also in terms of usage! The connection with Openai makes the translation super accurate and it keeps the tone of voice of the website (which is very important). The app itself is easy to navigate. Also, the customer service is top notch. They make sure to help you out and to see if everything is set up right. Would 100% recommend this app.

SHAN ZU

May 21, 2025  on Shopify

helpful

Pia Rossini Retail

May 20, 2025  on Shopify

Great App Great Support Would highly recommend

Wear Bahama

May 17, 2025  on Shopify

I've been using the AI Transcy app for a while now, and I have to say — their customer support is absolutely top-notch! Anytime I had a question or needed help, their team responded quickly, patiently, and with a real desire to solve the issue. It's rare to find such responsive and genuinely helpful support these days. The app itself works great for translations and localization, but what truly sets it apart is the incredible support behind it. Highly recommended!

Azzurie

May 14, 2025  on Shopify

Very good

Audrey Seyer Joaillière

May 14, 2025  on Shopify

Fonctionne bien et bon support technique!

Monolith Shop GmbH

May 12, 2025  on Shopify

Perfect service and good site!

VicNic.com

May 08, 2025  on Shopify

Transcy has very helpful customer service that assisted us with customizations of the switchers on our site. We are using the app for more than a year now and we are very satisfied. Thank you for the great support.

SIMOVSKA

May 05, 2025  on Shopify

Andy was incredibly helpful and patient while guiding me through setting up the translation app for my Shopify store. He explained everything clearly, solved the issues quickly, and made the whole process smooth. Excellent support — thank you, Andy!

Health, Science & Nutrition

May 02, 2025  on Shopify

Problem with language-switcher that disappeared from the website. Contacting Transcy support, and issue was resolved the same day.

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