Great customer service. Giselle helped us straight away and also assisted with some customisation. Transcy need to give this girl a pay rise!

I had a great experience with Cris he was very helpful and efficient, I had a few issues with the app function but him and his team was quick at resolving them all! recommend

Super quick response to email, and excellent service, issue resolved by Eleanor within 5 minutes and follow up by Alene. Both are very helpful. Thank you.

Terrible app!!!! Wanted to do 7-day free trial and before I knew it I had subscribed and was unable to cancel plan. Next: Very user unfriendly interface. + Unable to find how to manually make modifications to the translation. + If you have question, you need to buy expensive tickets before you can be helped. Unbelievable this app has 4.8 stars...

Very good experience with Polaris from Customer Support. She was very fast in her responses and helped me solve my problem!

no he tenido buena experiencia, da errores, la geolocalizacion no funciona correctamente, satura el servidor con un loop infinito de recargas y finalmente deja tu pagina fuera de linea, tiene muchos fallos, el precio es muy elevado para una aplicacion asi

Esta aplicación es muy buena y tienen buen servicio al cliente. Cris me atendió muy bien. La recomiendo!

I encountered Giselle, a very poor customer service representative. Not only was she slow, but she also kept me waiting for a long time. She said she would transfer me and then there was no response or action.

Customer support is wonderful! I initiated a chat and someone immediately got back. Johnson was patient and helpful, getting things sorted out quickly :)

We have been using the app for almost 1 year now. there were a lot of issues, I can say every 2 weeks there is a new issue, and you need to keep your eyes open all the time to check everything, All the previous issues we can accept, but the recent issue made the app completely useless and affected our customer experience very badly. The issue is when you go to the 2nd language suddenly the filters are not translating good, or dubbel translating and we have spent to solve this issue almost now the whole week from (Saturday) until now every dag 10 hours chatting to solve this issue also with assist from our team with no results. You get always standard answer we need 6-12 hour time to solve because it is midnight here etc…… come on this is not a cooperation with companies!!! And now the team is working on it for almost 2 months and whenever you reach out they will tell you we are working on it, despite this issue is very critical. Very bad, not recommend at all

Great job and thanks for the help Nim & Giselle. The customer service is fast and very helpful.

The App is agreat idea, but it is pure pain to implement everything correctly. In the end it didnt work, it messed my my whole currency section, displayed ridiculous prices. nobody from the support could help me/ understand the problem. the support is prompt and really tries its best. They directly come in your shop and try to fix things, but that made everything worse in my case. Because its dealing with very sensitive topics like currencies and dislayed prices, which can only be realtime edited (formatting etc.) be very careful. I lost a lot of money and customers thanks to this app.

Transy är en väldigt bra översättningsapp med många användbara funktioner. Tyvärr är supporten en stor besvikelse. Det känns som att de bara vill bli av med dig utan att anstränga sig för att hjälpa till. De är mer fokuserade på att man lämnar en recension direkt, utan att man faktiskt har använt appen tillräckligt länge för att kunna utvärdera den ordentligt. Supporten borde verkligen förbättras för att matcha appens kvalitet.

Really nice app with a great team behind, they helped me to solve an issue with my store and that was quickly done

Customer service is top notch. If we have an issue we can count on them to reply within minutes on their live chat. Very friendly and would recommend this app to everyone. Thank you for your support. Cris and the team have been very helpful!

Fast integration, very good Support. People from other Countrys get redirected to their language and currency. Will boost the Game! Can recommend

10/10 Would recommend any of their apps, their support team is amazing if you every need any assistance.

I am very disappointed to be honest. 1) We have thousands of products and a lot of them Archived (stopped selling). There is no way how to filter out those products for translation. Only available filter is by translation status. Useless at the beginning. Nor filtration by vendor, tag, anything. So our 5000 products is a big mess Active/Archived mixed and very hard to manage. 2) Metafields translation my god. Again a big mess. No filtration by metafield name or type or anything. Imagine 5000 products with metafields. Its only one big pile of mess with system/apps metafields mixed together. 3) Support not very helpful. Not even able to understand what I was asking about. Maybe I am missing something but this is very hard to work with if you have more than 100 products in my opinion.

Their customer service is superb. The team is super helpful and any questions we had when implementing and styling the app they helped us with. Could highly recommend!

A bit of complex structure to do everything alone, but the support is great. Just now received a lot of help from Giselle who solved all my issues!