I have to say that in addition to the powerful functions of this app, their customer service is excellent and in place. I highly recommend this app. Overall it meets most of my translation and currency conversion needs. It's great. Highly recommended.

Super customer service :) Giselle was really helpful General things about the app is fine however if some features is added it would be great. Most critical one is: Ability to automatically translate or change the photos or videos in product descriptions.

I try several app for translation before. But this app is the best for the price. I would recommend to use DeepL Api for a perfect tranlation.

I love this app! I was hesitating between this and another translation app. I tried this and for now, I am really really satisfied! Transcy app is very easy to use, they have many options to customize your settings and make your store look more unique, professional and lovely. The customer support is really available 24/7, which is a plus when you need assistance urgently. I would 100% recommend, without any hesitation!

5 stars rating for the help they bring! Anna helped me a lot and during hours.. They solve any issue you have. That converts the app into the best one because they help you to adjust well to markets and to your theme. Thanks a lot. Recommend it!

I have been an user of this app for quite a few months now. I think they have the worst customer support I have ever seen in my life. Robotic answers, no empathy and after using their app and activating a 129$ option that I DID NOT USE AT ALL for 3 months, they did not even want to help with a partial refund. I will NEVER recommend using this app and I truly encourage you to go and try other options that have better support. My review is purely based on the support and how they did not want to help AT ALL. imagine spending 400$ on a software that you did not use AT ALL and then, after confirming that the basic option will still be active and you will continue to pay them monthly, they are not willing to help with a credit at least. Anyway, hope this helps you guys!

It has a variety of features and intuitive UI, so anyone can use it easily. The CS team in particular is absolutely amazing. It's one of the CS team I ever met

Spoke to Joliann, amazing customer service! The problem that I was facing was quickly solved by her via a few screenshots and well-written instructions!

Thanks to Lee for technical support during application setup. Its a nice app with user friendly features. I would like to use it and I will keep try technical abilities.

From customer service to the pricing everything was beyond terrible. I'm being charged for +70 usd although my plan is supposed to charge much less. I've uninstalled it, and it still charges me. I don't know how to stop this and there is no help.

The support agents are the best! They are in quick in responding and addressing any issue or quetions.

3 Monate SEO-Arbeit für uns ruiniert. Achtung: diese App setzt canonical Tags und dadurch wurden wir bei Google abgestraft. Richtig mies. Die App ist ansonsten auch etwas kompliziert aufgebaut. Sind leider nicht zufrieden.

I recently experienced exceptional customer service. Their responsive and attentive team made me feel valued, addressing my concerns with tailored solutions. The staff's genuine friendliness and knowledge created an enjoyable experience.

Disappointing Experience with Transcy AI : I had a really frustrating experience with Transcy AI. The app was difficult to use and plagued with multiple bugs. I initially chose a plan to test it out, but due to all the issues, I ended up uninstalling it. After a month, I decided to give it another try and pick the plan that suited my needs, only to be told that I couldn’t have a free trial anymore. Even though I couldn't use it properly the first time because of the bugs, they insisted I pay upfront. They have all the data of my previous use, yet they expect you to pay for something you never really got to test. On top of that, their customer service takes a long time to respond. Honestly, for an app with such a reputation, this is far from professional. I cannot recommend Transcy AI due to their lack of flexibility, especially when it was their fault in the first place.

Amy was efficient, quick and helpful when addressing my needs and concerns with Transcy AI. In other Shopify apps and their customer support, I would have got 3-4 day responses.

Amazing app and customer service, have tried a few others and this is the best by far. Support are really helpful if you have any issues either.

Fast support. I've managed to find the solution myself at the end, but still the readiness of support is very fast.

Great app! Had problems with the API but the customer support helped me very fast and solved the problem! Thanks!

I had a great experience with the Transcy support team! They provided quick responses and a perfect solution to my issue. Special thanks to Giselle, who was incredibly friendly, attentive, and helpful throughout the process. Highly recommend their service!

Transcy is a powerful tool for grow your website on Google. The support team from Transcy is also amazon, they are reply my questions fast all the time, and it is very helpful!