PLEASE NOTE: you pay a subscription fee and translations are charged (in the form of tokens that you have to purchase). Each word translated into a language costs 1.2 tokens. You get around 500 tokens per month, which is not nearly enough especially if you have multiple languages and product page

Absolut enttäuschend – Preis-Leistung steht in keinem Verhältnis Für einen Preis von 599 Euro ist die Leistung dieser App ungenügend. Die versprochene automatische Übersetzung funktioniert schlichtweg nicht. Tatsächlich bietet die kostenlose "Translate & Adapt"-App von Shopify deutlich bessere Ergebnisse und eine stabilere Performance. Besonders frustrierend ist der Kundenservice: Auf E-Mails wird nicht reagiert, und der Chat-Support besteht lediglich aus einer KI, die keine Weiterleitung an echte Mitarbeiter ermöglicht. Ich kann nur dringend davon abraten, diese App zu nutzen, um die Integrität des eigenen Shops nicht zu gefährden.

Transcy offers a very good price. But the translation is 100% manual. I uninstalled immediately right after I saw the Italian translation of one of the products. I do not recommend it if you have a large store with several products and sections.

Since I started using Transcy, I’ve encountered a wide range of issues. For example, prices for the U.S. market are incorrectly displayed in Australian dollars, which is completely inconsistent with their promise that the currency would automatically switch based on the iPhone’s region. Another serious issue is that European and U.S. price separators have disappeared, making prices confusing and unclear. What’s worse is that these problems would never have been discovered if users hadn’t actively reported them. Customer support is also disappointing. At the beginning, you are simply brushed off by AI-generated replies, and even when you finally reach a human agent, the response time is very slow. Up to now, these problems still haven’t been fixed. If you don’t want your advertising budget to be wasted, I’d strongly advise being cautious about using this software.

App stopped working! Generally I would not use this APP as the SEO Rankings plummed after installation. Also asked for refund due to not working of the app for over 7 months, this was denied therfore from 3* I had to change this to 1 star

New plans pop up every day, and I don't want to subscribe anymore, so I uninstalled the app. But it's still charging me every month. What should I do to get rid of this app?

This app is horrible. Nothing works. Needs a ton of work for them to be charging as much as they are charging. Customer support is very good, they try their best, but nothing you can do with an expensive app that doesn't work at all. Tried using it several times, and was as patient as I could. Auto translated twice already for 20 languages, just for it to say it was never auto translated, huge waste of my time.

11.13：After the update, numerous issues have arisen. All languages in my store have disappeared, leaving only the default language. I've tried various settings but still can't display other languages properly. Moreover, the customer support system is a complete mess. No one can answer my questions—only an AI is available. 12.17：They haven't resolved my issue at all. Even after two months, they still don't know what I actually want. I have no idea what their customer service and developers are doing.

They helped us solve the problem quickly and professionally. We have been using the app for several years now.

Transcy support team was incredibly helpful and responsive. They walked me through every step and resolved my issue quickly. Excellent service!

NOT USEFUL AT ALL , IF YOU NEED TO PROOF PLEASE READ THEIR MESSEGE FROM CUSMER SERVICE Hi, I'm Mary, your personal assistant. Welcome to Transcy. The Free plan supports only 1 non-editable language with no product translation or editing features. It’s mainly for testing basic functionality, not full translation.

The experience was excellent. Their human customer service can solve problems promptly and also provide very good guidance.

After the update, numerous issues have arisen. All languages in my store have disappeared, leaving only the default language. I've tried various settings but still can't display other languages properly. Moreover, the customer support system is a complete mess. No one can answer my questions—only an AI is available.

The plugin added a span layer to my price. Even after uninstalling it and clearing all Transcy-related files, the problem persisted.Currently, I can only use JavaScript code to remove Transcy-related tags in real time during rendering to ensure my page displays correctly. ------------------------------------------------------------------------- The problem has been resolved: The issue stemmed from my template's use of `.textContent` for price output. When Transcy inserted prices with `span class="transcy-money"`, `.textContent` escaped the internal HTML as plain text, causing the front-end to display as `span class="transcy-money".../span`. After changing the template to use `.innerHTML`, the embedded spans rendered correctly, completely resolving the problem. Note: When Transcy is running normally, it may automatically handle this HTML, ensuring correct price display; however, after uninstalling the plugin, a large amount of residual information can cause display errors, which is undesirable. For similar situations, the above solution can be used as a reference. P.S. My prices still contain `span class="transcy-money"`, which I believe is unsolvable; I can only prevent it from interfering with my normal functionality.

The plugin added a span layer to my price. Even after uninstalling it and clearing all Transcy-related files, the problem persisted.Currently, I can only use JavaScript code to remove Transcy-related tags in real time during rendering to ensure my page displays correctly.

The plugin added a span layer to my price. Even after uninstalling it and clearing all Transcy-related files, the problem persisted.Currently, I can only use JavaScript code to remove Transcy-related tags in real time during rendering to ensure my page displays correctly. ------------------------------------------------------------------------- The problem has been resolved: The issue stemmed from my template's use of `.textContent` for price output. When Transcy inserted prices with `span class="transcy-money"`, `.textContent` escaped the internal HTML as plain text, causing the front-end to display as `...`. After changing the template to use `.innerHTML`, the embedded spans rendered correctly, completely resolving the problem. Note: When Transcy is running normally, it may automatically handle this HTML, ensuring correct price display; however, after uninstalling the plugin, a large amount of residual information can cause display errors, which is undesirable. For similar situations, the above solution can be used as a reference. P.S. My prices still contain `span class="transcy-money"`, which I believe is unsolvable; I can only prevent it from interfering with my normal functionality.

Very bad experience with this app. They charge $99 for automatic translations in more than 10 languages, yet the customer support is terrible. You first talk to an AI bot, and when you finally reach a human, you wait at least 24 hours for each reply, for only one message every 3–4 hours, then nothing for a whole day. As a new customer, I was supposed to get assistance for my first translations, but I barely received 30% of what I needed. The rest was ignored, even after multiple requests. Translations were full of errors, glossary rules were not respected, and some words I asked not to translate were still changed. For this price, it’s unacceptable. I lost a full week trying to fix things with them. You can find better apps with real support for $15 or less. A complete waste of time and money.

Todays help from Mary was excellent. Patience shown and quick simple to understand instructions enabled me to achieve everything I wanted in one quick visit. Great Customer Service . Thanks

This is the worst customer service I've encountered in the last decade - beyond reproach!!! From the moment we installed the app a little over a year ago until now. It's not worth saving money in this case, the price is too expensive later.

It’s terrible! Everything was working fine before, but ever since the version update, problems have been occurring one after another! Although they helped me fix issues like prices not displaying after switching languages and navigation bar errors, they made unauthorized changes to my website’s code while checking and fixing these problems! Even after my developer provided screenshots of the code changes, they still denied making any modifications to our code—it was them who denied changing our code! Now, issues like images not switching and products not syncing still exist and might persist for a long time, because we currently have no way to solve them. We don’t even know the full extent of the code changes they made. This is really frustrating.