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Customer reviews: Transcy: AI Language Translate

Develop by FireGroup

Transcy helps Shopify stores translate content and manage multiple languages effortlessly. This review covers its features, pricing, and real user experiences to help you decide if it’s the right solution for your global customers.

Reviews (2,639)

Overall rating
4.7

What Merchants Think

"Transcy: AI Language Translate" generally receives positive feedback from merchants. Users appreciate its robust translation capabilities and the excellent support team that consistently aids with resolving any issues. However, opinions are divided regarding its ease of use and pricing structure, with some users praising its intuitive interface and value, while others argue that it is complicated and overpriced.

Key Strengths

  • Reliable and fast customer support, especially during setup and troubleshooting.
  • Effective integration with AI tools for quick and high-quality translations.
  • Strong functionality for translating an entire store, including third-party applications.
  • User-friendly design and settings, offering customization options for various store designs.
  • Helps enhance global market reach efficiently.

Common Concerns

  • Navigation and user interface could be more intuitive, leading to frequent reliance on customer support.
  • Several reports of bugs affecting the app’s performance, such as price duplication errors and non-intuitive translation handling.
  • Pricing can become quite expensive, especially when scaling to larger stores.
  • Some users experienced issues with SEO due to improper handling of redirects and canonical tags.
  • Limited language custom URL support based on subscription level.

Final Thoughts

"Transcy: AI Language Translate" is a powerful tool for businesses aiming to expand their global reach. Despite occasional technical challenges and divided opinions on pricing, its advanced translation features and dedicated customer support make it a recommended choice for multilingual e-commerce operations. Continuous improvement in user experience and technical stability could enhance its reputation further.

Sudrise

Mar 04, 2025  on Shopify

Al momento tutto ok, personale qualificato e disponibile. Modifiche fatte velocemente e personalizzate.

daliaphotoprops

Mar 03, 2025  on Shopify

people working in this application are very helpful and know their job! I recommend this application!

MisakaZoo

Feb 27, 2025  on Shopify

アプリはリーズナブルで多言語でまあまあの内容ですが、部分的に翻訳されていない部分が非常に多く全体が自動で翻訳されるわけではないので残念。Partly translatedやTranslation outdatedなどのセクションが多く、結局絞り込み機能を使い手動で翻訳をしないといけないでので時間が膨大にかかる。サポートですが、Chatではやり取りの途中で評価リクエストが届きこれをしないと先に進めないような対応をされ憤慨した。問題解決の途中で評価はできませんけど。Emailでサポートに連絡してもオートメールが来ただけでいまだに対応がない。このアプリのサポートの評価は、星1つです。以上

My Destiny

Feb 27, 2025  on Shopify

Trancy is a very useful app and does provide a lot of functionality. It is helpful for our international business. Big shout out to Eleanor for being a great sport and resolving some issues we were having on the compatibility side recently. She diagnosed and solved the problem quickly.

TrapSaver™ - Forebygging av Utstyrstap

Feb 20, 2025  on Shopify

What great support! I had an issue with currency conversion and reached out to Trancy. They fixed it in less than 24 hours, even though the problem was related to the theme and not Trancy.

All Inclusive Family Treasures

Feb 17, 2025  on Shopify

I have been charged for it even though I didnt use it!!! It slows down my website hence uninstalled but looks like I am forced to pay, anyways.

Freewell Gear

Feb 17, 2025  on Shopify

I found Transcy to be super helpful, especially when I reached out to their chat support, they were quick and really knew their stuff!

The Exam Pros

Feb 14, 2025  on Shopify

I’ve received support a few times, but the assistance Polaris provided while setting up Transcy on our website truly stood out. She guided us through the entire process step-by-step, explaining everything clearly and making sure we understood each part. Her professionalism, patience, and attention to detail were exceptional. It was a fantastic experience, and I truly appreciate her dedication and support!

Pazlo

Feb 11, 2025  on Shopify

Thank you Andrew for your help and support today. I really appreciate your patience and efforts to solve my problem. Your professionalism and responsiveness make all the difference! Great application, great job!

VITORI International

Feb 09, 2025  on Shopify

Great support, thank you Giselle. Helped me to solve a problem with the currency integration in another app

Guapi Clothing

Feb 05, 2025  on Shopify

問題点を的確に解決してもらえ大変満足です。引き続き宜しくお願い致します。

Whaleden

Feb 02, 2025  on Shopify

The app is great, saved me a lot of troubles, the support is awesome, today Andrew helped me a lot with everything i needed to fix.

ABANUC

Jan 31, 2025  on Shopify

Transcy ha sido clave en la internacionalización de la tienda. Su sistema integrado con GPT es una mejora increíble para tener traducciones rápidas y ágiles de máxima calidad.

לובן מור

Jan 26, 2025  on Shopify

No Hebrew language from all worldwide languages. Anti-Semitic app. Shopify should remove this app from their app store

SwedishBalance

Jan 23, 2025  on Shopify

Amazing translation app! Using it daily for our e-commerce and it saves us tons of time. Support team is excellent - they respond quickly and always find solutions to any issues. Particularly impressed with how well it handles third party applications. Good job!

Mark & Matt

Jan 21, 2025  on Shopify

A big thank you to Andy and the entire Transcy team! I encountered a very important issue that needed immediate attention, and this app, combined with their exceptional support, helped me resolve everything on the same day. Their quick response, professionalism, and dedication truly exceeded my expectations. I’m incredibly grateful for their assistance and would highly recommend their services to anyone in need.

UPGRADEMYCAR

Jan 15, 2025  on Shopify

The team around Sally and Andy were able to help me with my question quickly and professionally. Thank you very much.

CATOPIA

Jan 12, 2025  on Shopify

The app is very great and the customer service is awesome. Thank you to POLARIS for the avaibality and skills. She has fixed my issue within minutes. Thank you again :)

MagCable

Jan 12, 2025  on Shopify

I had an issue with a sentence that had been removed in my main language but was still visible in certain other languages. I contacted customer service about this, and they helped me quickly and efficiently. The problem was resolved the same day.

iMod Watch

Jan 11, 2025  on Shopify

I have an issue with my store and Eleanor steps in right after i sent the inquiry request and all my issue was solved promptly.

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