The app is amazing and the customer support also, they provide me with custom made position and design of the widgets in order to provide the best and professional good-looking website translators. Amazing guys, keep up!

Really bad customer service, standaard Copy & paste answers and no one solution for problems. you need to sync everything by your self because auto sync doesn't work, translation is very bad and it take more then 2 hours to get a theme translated and still on 99% after 2 hours.... by no solution we will quit and ask directly for a refund for our wasting time and money. by the way we pay the biggest package and we get this bad service

Amy was great. She was patient with me, replied to my stupid questions and gave me the feeling that she is a great reliable supportive Person Give her a Salary increase

Servizio clienti eccezionale, rispondono immediatamente ad ogni mia richiesta aiutandomi. Consigliata come app. Funziona perfettamente ed è molto rapida

extremely helpful, especially a guy with a name Cris, solved issue which I was trying to solve by myself for 4 hours

The app seems quite good and partly functional. However, I'm wasting a lot of time with the customer service, which is very slow. I don't know if I've done something wrong, but I respond instantly to their messages, yet I have to wait 8-9-11 minutes and more. I've been in contact with customer service for over 56 minutes now, and they probably lack sleep, taking micro-naps between each response. If you handle multiple clients at once, I suggest indicating a real waiting time to your customers and treating them one by one, or investing more in the development of your customer service. I hope not to have any more problems with this app because I might have time to run my business into the ground before receiving a solution to my problem. Have a good day and thanks for wasting my time.

We just started using Transcy, but so far the support from the team has been outstanding. Special shout-out to Fanny who resolved a Selector Embed query in record-time on a Sunday afternoon! Crazy fast & helpful support. 5*

Your support team demonstrates active communication skills to accurately grasp customer concerns, leading to efficient resolution of issues.

Geweldige vertalings app voor Shopify. Geweldig geholpen door de support (Clara) en ik ben nu met mijn webshop helemaal gereed om uit te breiden binnen Europa.

When I first started using the app I had two or three questions and turned to support. The experience was fantastic. Giselle resolved all situations in a friendly way and from then on I started using the App without any further difficulties. So far I can conclude that it is the best translation app I have ever tried.

I had a problem with my store. My store was constantly Refreshing but it's solved now . Eleanor was great. She was able to handle my problem very quickly. She answered me very quickly. Nothing to say, incredible quality of service thank you Again Eleanor !

Le service client est exceptionelle. Réponse en 2 min et la personne qui m'a aider à été très gentille vraiment au TOP

Had a problem setting up transcy with my store. Asked the team and within a minute I got a answer. Bo and his team found the error fixed it extremely fast. I highly recommend to anyone who needs to translate their shop. Incredible team and service, 5 stars to Bo too!

Had a technical error that required some help from their team and not only were they right on it, but they even helped remove some old code from the theme that was causing the app to malfunction. After Cris and the tech team got on it, it was fixed in a matter of hours! The team is super kind and helpful and I was glad they extended help beyond the functionality of the app to get it to perform the way I wanted. Thanks so much, Transcy! We will continue to use you across multiple of our Shopify stores :)

Great. The support service is great. When I have set multiple attributes for "Payment Cycle" ("Monthly" and "Annual - Save 17%") on both "Earn 1x Gold Membership" and "Earn 1x Platinum Membership" products, but on these two product pages. Click on the multiple attribute button "Year - Save 17%" and select "Selling" in the address bar. The plan ID and variant ID have not changed, resulting in no changes in member options and prices. Bo has repaired this problem on next day. The support service is fast and good.

I had a configuration issue with the switcher not showing on the site. Went on chat and chatted with BO. Problem was resolved quickly, and everything is working great now!