The App is agreat idea, but it is pure pain to implement everything correctly. In the end it didnt work, it messed my my whole currency section, displayed ridiculous prices. nobody from the support could help me/ understand the problem. the support is prompt and really tries its best. They directly come in your shop and try to fix things, but that made everything worse in my case. Because its dealing with very sensitive topics like currencies and dislayed prices, which can only be realtime edited (formatting etc.) be very careful. I lost a lot of money and customers thanks to this app.

Transy är en väldigt bra översättningsapp med många användbara funktioner. Tyvärr är supporten en stor besvikelse. Det känns som att de bara vill bli av med dig utan att anstränga sig för att hjälpa till. De är mer fokuserade på att man lämnar en recension direkt, utan att man faktiskt har använt appen tillräckligt länge för att kunna utvärdera den ordentligt. Supporten borde verkligen förbättras för att matcha appens kvalitet.

Really nice app with a great team behind, they helped me to solve an issue with my store and that was quickly done

Customer service is top notch. If we have an issue we can count on them to reply within minutes on their live chat. Very friendly and would recommend this app to everyone. Thank you for your support. Cris and the team have been very helpful!

Fast integration, very good Support. People from other Countrys get redirected to their language and currency. Will boost the Game! Can recommend

10/10 Would recommend any of their apps, their support team is amazing if you every need any assistance.

I am very disappointed to be honest. 1) We have thousands of products and a lot of them Archived (stopped selling). There is no way how to filter out those products for translation. Only available filter is by translation status. Useless at the beginning. Nor filtration by vendor, tag, anything. So our 5000 products is a big mess Active/Archived mixed and very hard to manage. 2) Metafields translation my god. Again a big mess. No filtration by metafield name or type or anything. Imagine 5000 products with metafields. Its only one big pile of mess with system/apps metafields mixed together. 3) Support not very helpful. Not even able to understand what I was asking about. Maybe I am missing something but this is very hard to work with if you have more than 100 products in my opinion.

Their customer service is superb. The team is super helpful and any questions we had when implementing and styling the app they helped us with. Could highly recommend!

A bit of complex structure to do everything alone, but the support is great. Just now received a lot of help from Giselle who solved all my issues!

The app is amazing and the customer support also, they provide me with custom made position and design of the widgets in order to provide the best and professional good-looking website translators. Amazing guys, keep up!

Really bad customer service, standaard Copy & paste answers and no one solution for problems. you need to sync everything by your self because auto sync doesn't work, translation is very bad and it take more then 2 hours to get a theme translated and still on 99% after 2 hours.... by no solution we will quit and ask directly for a refund for our wasting time and money. by the way we pay the biggest package and we get this bad service

Amy was great. She was patient with me, replied to my stupid questions and gave me the feeling that she is a great reliable supportive Person Give her a Salary increase

Servizio clienti eccezionale, rispondono immediatamente ad ogni mia richiesta aiutandomi. Consigliata come app. Funziona perfettamente ed è molto rapida

extremely helpful, especially a guy with a name Cris, solved issue which I was trying to solve by myself for 4 hours

The app seems quite good and partly functional. However, I'm wasting a lot of time with the customer service, which is very slow. I don't know if I've done something wrong, but I respond instantly to their messages, yet I have to wait 8-9-11 minutes and more. I've been in contact with customer service for over 56 minutes now, and they probably lack sleep, taking micro-naps between each response. If you handle multiple clients at once, I suggest indicating a real waiting time to your customers and treating them one by one, or investing more in the development of your customer service. I hope not to have any more problems with this app because I might have time to run my business into the ground before receiving a solution to my problem. Have a good day and thanks for wasting my time.

We just started using Transcy, but so far the support from the team has been outstanding. Special shout-out to Fanny who resolved a Selector Embed query in record-time on a Sunday afternoon! Crazy fast & helpful support. 5*

Your support team demonstrates active communication skills to accurately grasp customer concerns, leading to efficient resolution of issues.

Geweldige vertalings app voor Shopify. Geweldig geholpen door de support (Clara) en ik ben nu met mijn webshop helemaal gereed om uit te breiden binnen Europa.

When I first started using the app I had two or three questions and turned to support. The experience was fantastic. Giselle resolved all situations in a friendly way and from then on I started using the App without any further difficulties. So far I can conclude that it is the best translation app I have ever tried.

I had a problem with my store. My store was constantly Refreshing but it's solved now . Eleanor was great. She was able to handle my problem very quickly. She answered me very quickly. Nothing to say, incredible quality of service thank you Again Eleanor !