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Customer reviews: TikTok

Develop by TikTok Inc.

Reviews (29,655)

Overall rating
4.8

What Merchants Think

Overall, merchants express positive feedback for TikTok, praising its ease of use and effectiveness in reaching new audiences. Many have noted significant growth in sales and audience engagement, highlighting the platform's role as a powerful digital marketing tool. However, there are some concerns about integration with Shopify and certain business functionalities.

Key Strengths

  • Easy and intuitive setup process
  • Effective audience targeting and wide reach
  • Innovative and dynamic marketing features
  • Significant impact on sales and brand visibility
  • Engaging platform for creative campaigns

Common Concerns

  • Challenges with Shopify integration
  • Confusion over account setup procedures
  • Difficulty resolving support issues with TikTok
  • High advertising costs
  • Unreliable syncing of product information

Final Thoughts

TikTok is considered a highly valuable tool for modern digital marketing, offering merchants powerful ways to engage with a broad audience. While generally easy to use and effective, improvements are needed in support responsiveness and integrations like Shopify. Despite some technical challenges, TikTok remains a compelling choice for businesses looking to innovate and expand their market reach.

Stamen

Dec 01, 2024  on Shopify

This has been the most horrendous app. I thought meta's app was bad but this one wins. This app has ONE JOB! ONE. JOB. To connect shopify to tik tok. It has failed to do that in every single way possible so far. This app will NOT do the following: 1. Sync my warehouse info to tik tok shipping (I added 3x and opened support cases still nothing) 2. Connect my shopify to a tik tok business account (It kept telling me to create a business account it did this multiple times) 3. After I connected a business account and funded it, but it doesn't connect to shopify app so I cannot run any of the campaigns for ads I made in the shopify app 4. Now when I try to make a support ticket using my business center acccount ID, it tells me the ID doesn't exist. Horrible experience. Please fix this app.

My Store

Dec 01, 2024  on Shopify

Found a way in the end. I initially struggled, lots information and recommendations that can caused confusion. I also tried to follow videos on YouTube, that only added more confusion, lots of conflicting advice and sales oriented contents.

Wellness Within

Dec 01, 2024  on Shopify

My experience in the last few years with Tik Tok has been actually amazing its a great way to branch out and meet other people and market yourself and your growing or new business as well!

Pinnacle Players Luxe

Dec 01, 2024  on Shopify

Setting up the business was a straightforward and rewarding experience. Everything came together smoothly, and I’m excited for what’s ahead. Thank you for your support.

Cozy Scents

Dec 01, 2024  on Shopify

I've had such a hard time using this plug in with Shopify. It doesn't really work when you have different SKUs. I've opted to just manage separately. I wish I could figure a way to work together but it's add more work vs. supporting.

TuTienda

Nov 30, 2024  on Shopify

Es una plataforma que tiene efectos rápidos, pero a la vez son muchos usuarios y mucha gente publicitando, lo cual es muy remoto que la gente ponga atención a un solo anuncio. Es muy costosa. Deberían tener precios mas competitivos y dar un espacio al cliente para ver si efectivamente funciona. cobran por adelantado 500usd sin saber si el producto va a tener la acogida necesaria. Deberían cobrar una tarifa básica, si funciona pues entonces si cobrar la tarifa fijada. Ah y ponerla en varios idiomas, que problema para traducir.

There Not Pants

Nov 30, 2024  on Shopify

Well, I had zero knowledge coming into this onboarding process.And hands down, by far this was the easiest to understand; the setup was simple, and the language was easy to comprehend; it was so nice. I actually felt satisfied when I was done knowing everything was checked as I went along in the process of setting things up. If I had to use on e quote, in describing my experience, it would be "So simple a caveman could do it!"

Amatistaa

Nov 30, 2024  on Shopify

La super recomiendo porque llego a personas de todas las edades y aquí es donde me actuzalizo de las ultimas tendencias. vendo x esta plataforma y es muy buena

NSWVibes

Nov 29, 2024  on Shopify

I just completed installation which was very seamless. I am yet to start using the app, but I'm sure it will be very useful. Thankyou!

Brother Bill

Nov 27, 2024  on Shopify

It’s fairly understandable for somebody who’s dyslexic like me. He kind of helps and detail for me to better understand it because I am a creator and an influencer are really good at what I do, but sometimes I need a little more detail but overall it’s great.

ShippingMall

Nov 27, 2024  on Shopify

Cuando se tienen videos de configuracion es facil, de lo contrario no es facil y ustedes deberia poner video en español tambien

Magazinetem

Nov 27, 2024  on Shopify

O TikTok tornou-se uma das plataformas mais populares e dinâmicas nos últimos anos, e minha experiência com ele tem sido tanto enriquecedora quanto desafiadora. Através do TikTok, aprendi a importância de criar conteúdos curtos, criativos e impactantes que captam a atenção em segundos. Essa característica do aplicativo força os criadores a serem inovadores e concisos, algo que aprimorou minha habilidade de comunicação e storytelling. Inicialmente, meu contato com a plataforma foi como espectador, explorando conteúdos variados, desde tendências de dança e música até tutoriais informativos e discussões sobre diversos tópicos. Rapidamente, percebi o potencial do TikTok como uma ferramenta para engajamento e construção de comunidade. Foi então que decidi me tornar um criador de conteúdo ativo. Criar vídeos para o TikTok exigiu que eu entendesse seu algoritmo e as preferências do público. Experimentei diferentes formatos, desde vídeos educativos até challenges, sempre focando na autenticidade e na interação com os seguidores. Também aprendi a importância de se manter atualizado sobre as tendências, já que elas mudam rapidamente na plataforma. Um dos aspectos mais positivos da minha experiência foi a capacidade de alcançar pessoas de diferentes partes do mundo, mesmo com poucos recursos. O TikTok é uma plataforma inclusiva, onde o conteúdo genuíno muitas vezes supera produções altamente elaboradas. Por outro lado, há desafios, como lidar com a constância de produção, a competitividade e as mudanças frequentes no algoritmo. Porém, esses obstáculos me incentivaram a ser resiliente e criativo. No geral, minha experiência com o TikTok foi um catalisador para o desenvolvimento de habilidades digitais e criativas, além de me oferecer a oportunidade de me conectar com um público diverso e engajado.

Use-fully

Nov 25, 2024  on Shopify

Very useful but hard to understand for new people how they all link together and accounts are tricky to link etc...

techovibe

Nov 25, 2024  on Shopify

great platform

ANOTHER DIMENXION SOCIAL CLUB

Nov 25, 2024  on Shopify

Lo mas asqueroso que e intentado... Simplemente una perdida de tiempo. No volveré a intentar unirme a estos estafadores, para el dinero son rápidos pero no para darte acceso ni información, nefasto.

Exquisite

Nov 24, 2024  on Shopify

TikTok has an outstanding customer support team. I am a TikTok fan, and I want to sell my products on TikTok. Please help me sell my products. Thank you to your outstanding team! Best regards, Isela Balderas

Pikaaboo

Nov 24, 2024  on Shopify

I know its effective but expensive at the same time... a little disadvantage for the beginners... If there is anything like giving 3 months to try it in less amount then increase the fees to normal...could definitely the beginners.

ONIMAC

Nov 23, 2024  on Shopify

schnelle und einfache Einrichtung. Ich habe jedoch ein YouTube Video dafür als Anleitung gebraucht.

My Store

Nov 23, 2024  on Shopify

It’s a very good and easy set up platform for my business running hope works for everyone like me thank you To the team of TikTok for paving the way to improve the business in every industry

Celeste

Nov 23, 2024  on Shopify

amazing and easy service to set up, thank you for making it simple and automated so set up was easy.

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