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Customer reviews: TikTok

Develop by TikTok Inc.

Reviews (29,549)

Overall rating
4.8

What Merchants Think

Overall, merchants express positive feedback for TikTok, praising its ease of use and effectiveness in reaching new audiences. Many have noted significant growth in sales and audience engagement, highlighting the platform's role as a powerful digital marketing tool. However, there are some concerns about integration with Shopify and certain business functionalities.

Key Strengths

  • Easy and intuitive setup process
  • Effective audience targeting and wide reach
  • Innovative and dynamic marketing features
  • Significant impact on sales and brand visibility
  • Engaging platform for creative campaigns

Common Concerns

  • Challenges with Shopify integration
  • Confusion over account setup procedures
  • Difficulty resolving support issues with TikTok
  • High advertising costs
  • Unreliable syncing of product information

Final Thoughts

TikTok is considered a highly valuable tool for modern digital marketing, offering merchants powerful ways to engage with a broad audience. While generally easy to use and effective, improvements are needed in support responsiveness and integrations like Shopify. Despite some technical challenges, TikTok remains a compelling choice for businesses looking to innovate and expand their market reach.

BellaLucas

Feb 28, 2025  on Shopify

I love this app and how easy it is to use! And how easy it is to link to accounts for selling online. I am very new at this type of tech stuff, and I am finding it easy to navigate. Thank you for the free academy to learn!

SupplyMaid

Feb 27, 2025  on Shopify

I hate this app so much. There are errors and errors all the time. I've never used a platform that throws more errors, at absolutely everything, than this garbage app. Things never sync correctly. It's just awful to use.

Eternal Elegance

Feb 27, 2025  on Shopify

A pointless app. TikTok will not import the order name or address into Shopify. The only way you can ship an order it to use their own seller center, and you still cannot obtain the order information UNTIL you ship it. Tiktok is trying to monopolize using their own shipping services if you sell on Tiktok. You cannot use any other form of shipping. DELETING.

Plants & String

Feb 26, 2025  on Shopify

The process was a lot easier through PC than Iphone, so once it finally got connected to my Shopify, it was easy sailing from there.

Semra Ascioglu

Feb 25, 2025  on Shopify

Henüz yeni olduğum için çok fazla yorum yapamıyorum. Kullandıkça fikrim gelişecek. Teşekkürler

EmpyreanDeals

Feb 25, 2025  on Shopify

It seems easy to set up, but I can't even get past the login when linking TikTok with Shopify. Thinking I might have done something wrong, I tried logging into the TikTok app itself and was successful. For some reason, I'm unable to log in through Shopify. My passwords are correct, so the issue isn't on my end.

Nudicoffee

Feb 23, 2025  on Shopify

Not much to comment on. It was simple enough to follow the step-by-step process and only took a few minutes to complete.

Silver Triangle Leatherworks

Feb 22, 2025  on Shopify

Easy setup, the app did most of the work. I did have to go into Shopify and double check each item, but as we are a new business that's only 80 items. As we continue to add, we know what to do.

SOCCER BOOKS

Feb 21, 2025  on Shopify

We attempted to create an advertising account but encountered significant difficulties with the verification process. Despite submitting 12 different photo ID verification attempts, we were unable to successfully complete the verification requirements. Your overly complex ID verification system is likely deterring thousands of potential customers from using your platform. This restrictive approach to verification is unnecessarily limiting your business growth. Unfortunately, due to these technical barriers, we will not be proceeding further. Best regards, The Soccerbooks Team

ELSHA - THE ARISTOCRAT OF PERFUME AND COLOGE

Feb 21, 2025  on Shopify

Took me half day of time and couple days to get this set up. Some products still not locked into the correct category

www.myprivies.com

Feb 20, 2025  on Shopify

war easy peasy, konnte leider nicht direkt mein Produktlink in mein Tiktok hinzufügen, weil die pixel einrichtung noch ca. 24 h aktivieren muss

Elexion

Feb 17, 2025  on Shopify

The app so far is seamless but I have not seen the other side yet and if my products are available on tiktok like it says they are. I wish they had a view option that allows you to see in real time that your products are listed somewhere.

queendestore.com

Feb 16, 2025  on Shopify

The best media spot where all ages people enjoy with current information and attractions of presentation increases manifold benefits for e commerce purposes.

sherrybaileyclothingcompany.com

Feb 06, 2025  on Shopify

Wow pretty quick and everything was simple, so much so that I am a little confused about what my new business account is titled on TikTok, but hopefully it’s the same name as my business account!

DIAMHOND JEWELRY

Feb 02, 2025  on Shopify

Recently, I set up TikTok for my store and was impressed by the platform's ease and efficiency. The intuitive interface allows me to personalize and create highly engaging campaigns, reaching a dynamic audience and increasing the visibility of my products. Thanks to TikTok's innovative features, I have been able to connect with consumers in an authentic and creative way, and my sales have grown significantly. I highly recommend TikTok to other merchants looking to be at the forefront of digital marketing and achieve tangible results. If you want to boost your business and explore new possibilities, TikTok is the ideal choice! Maria Helena

Natural Spot Shop

Feb 01, 2025  on Shopify

Syncing my Shopify store to TikTok removed all my nervousness. I am excited to see how this will all work.

Lavandy

Feb 01, 2025  on Shopify

Tik Tok is een goede manier om te adverteren. Omdat je veel mensen kan bereiken. Met vriendelijke groet, Team Lavandy

Fierce Hair Extention Co

Jan 28, 2025  on Shopify

I’m figuring it all out on the business side but hands down I don’t think people will ever go without tic tok

Hippie Hypnotism

Jan 27, 2025  on Shopify

Setup seems to be straight forward as long as you have done all of the business acct setups in TikTok.

ASGARD PULSE

Jan 27, 2025  on Shopify

The whole process was clear and straightforward. Setting up everything was easy, and I had no issues navigating through the platform. It’s a great tool for reaching new audiences and promoting products efficiently.

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