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Customer reviews: TikTok

Develop by TikTok Inc.

The Shopify TikTok app helps merchants integrate TikTok marketing tools directly into their Shopify stores, enabling seamless ad campaigns and shoppable videos. Reading customer reviews can help you decide if this app is the right fit for your eCommerce strategy.

Reviews (9,785)

Overall rating
4.8

What Merchants Think

Overall, merchants express positive feedback for TikTok, praising its ease of use and effectiveness in reaching new audiences. Many have noted significant growth in sales and audience engagement, highlighting the platform's role as a powerful digital marketing tool. However, there are some concerns about integration with Shopify and certain business functionalities.

Key Strengths

  • Easy and intuitive setup process
  • Effective audience targeting and wide reach
  • Innovative and dynamic marketing features
  • Significant impact on sales and brand visibility
  • Engaging platform for creative campaigns

Common Concerns

  • Challenges with Shopify integration
  • Confusion over account setup procedures
  • Difficulty resolving support issues with TikTok
  • High advertising costs
  • Unreliable syncing of product information

Final Thoughts

TikTok is considered a highly valuable tool for modern digital marketing, offering merchants powerful ways to engage with a broad audience. While generally easy to use and effective, improvements are needed in support responsiveness and integrations like Shopify. Despite some technical challenges, TikTok remains a compelling choice for businesses looking to innovate and expand their market reach.

LoEncuentras.CL - Tú tienda OnLine

Jun 28, 2025  on Shopify

me otorgaron un nombre o cuenta de usuario genérica que no sé si pueda cambiar. esperaré a que la revisen.

Heritage China Cabinets

Jun 27, 2025  on Shopify

I spent 10 minutes filling out all applicable information. Very happy on how smooth everything went. Some sites are like driving down a rutted road, but this site has their act together. Waiting for approval (24 hours), then we will post multiple adds on TikTok. We are a new business looking forward to the professional reach of this site. So far, I recommend this site as a great opportunity for businesses. Cal, Owner

Kayri

Jun 26, 2025  on Shopify

TikTok ha sido clave para dar visibilidad a nuestra tienda. Fácil de usar, con gran alcance y perfecto para conectar con nuevos clientes. ¡Recomendado para marcas que quieren crecer rápido!

Lifabetics Win Diabetes Health Store

Jun 26, 2025  on Shopify

There was some bumps in setting it up, but the learning curve was not as hard as I through it would be.

Hope Bee Essentials

Jun 25, 2025  on Shopify

To check back after a couple of days to make sure everything is fully synced. I was able to set up my shop really easily, but after I noticed I had missed a few steps to make my shop fully functional. Really love how easy it was to be able to connect my shopify store to Tik Tok. Thankful I do not have to upload on another platform.

Nyc Neev

Jun 25, 2025  on Shopify

I'm suggesting all small-scale business and seller, do-not work with TikTok seller. Reason: No seller support; very- sensitive for buyer, huge loss making opportunity and you will ended up with frustration and loss. I'm a Marketing professional working for past 10 years with Marketplaces and can tell you TikTok Selling has worst-echo system ever for Seller.

Money Magnet Art

Jun 25, 2025  on Shopify

Lots of info from TikTok to develop successful creators into making an extraordinary customer experience

The Haunted Game Cafe

Jun 23, 2025  on Shopify

This app is able to import and sync available inventory. However it does a poor job of importing product details. If you have more than a handful of products it is a nightmare to fix all the errors. 1. It ignores the channel setting in Shopify. Unchecking the TikTok channel in Shopify will not remove the product from the TikTok shop 2. TikTok uses both a Brand field and a Manufacturer field. Both of which ignore the Vendor setting in Shopify. 3. There are a large number of required fields in the TikTok shop that are not in Shopify, so you have to set all of them manually. There is a template, but it only works for a single Brand. There is no way to bulk edit a single field. 4. The product categories do not use the Amazon or Google system which leads to some bizarre classifications. For example, Art Supplies are listed under Computer & Office Equipment.

Off Racks Shop

Jun 21, 2025  on Shopify

There was a lot of nuance to this process but the experience was made easier with the step by step instructions.

wowhobby

Jun 20, 2025  on Shopify

I’ve been using the TikTok app with my Shopify store WowHobby.com, and it’s been a smooth experience so far. The integration was easy, and syncing my products to TikTok Shop worked well. I like how it helps me reach a younger audience and drive traffic to my coin store. Looking forward to testing more video content and ads to boost sales!

MichaelsAIQUICKShop

Jun 18, 2025  on Shopify

Super easy to set up and use! Signing up took just a click, and within seconds I was creating TikTok ads and videos using images from my own files. Pixel integration was seamless, and syncing my TikTok Shop with Shopify was quick and intuitive. I can manage everything—including inventory—right from my Shopify admin. A smooth experience from start to finish!

my.hairamis.shop

Jun 18, 2025  on Shopify

Hab mich gut anmelden können. Nur wusste ich nicht dass es so lange dauert bitte zeit dafür nehmen ist nicht in 10 min erledigt.

Mèo&Heo

Jun 18, 2025  on Shopify

Tôi có kinh nghiệm bán hàng online trên các nền tảng như Facebook, Zalo và Shopify. Hiện tôi đang phát triển thương hiệu cá nhân “Mèo & Heo” chuyên cung cấp sản phẩm đồ chơi giáo dục, mỹ phẩm thiên nhiên và phụ kiện gia dụng. Tôi am hiểu thị trường nội địa và đang mở rộng bán hàng qua TikTok để tăng tiếp cận khách hàng trẻ.

Hello Australian

Jun 18, 2025  on Shopify

Nuestros pedidos online han aumentado gracias a la campaña de descuentos y envios gratis que TikTok está realizando

Zachoo

Jun 18, 2025  on Shopify

Extremely poor platform for professional use—at least in Belgium. Content gets arbitrarily blocked without explanation, severely undermining any serious content strategy. Support is virtually nonexistent; when they do respond, the answers are vague and unhelpful. A deeply frustrating experience from start to finish. If you rely on digital tools for serious outreach, you're better off investing time and energy into Instagram or other more reliable platforms.

Velicitees

Jun 17, 2025  on Shopify

Easy. Took me step by step didn't have to even look up anything or figure it out It was super simple and I highly recommend this setup because it's awesome.

The Best Numbing Cream

Jun 17, 2025  on Shopify

I wish there was a setting to turn off importing orders. I enjoy having the two connected but i do not want to import the orders. Seems like a simple fix since you can turn off and on the sync for other things like product info, inventory, price. Let us connect but not sync orders

VERUCASTYLE BOUTIQUE

Jun 11, 2025  on Shopify

There is practically no assistance with this app as it is not allowing me to connect to my TikTok shop, and the connectivity errors are just too great.

The Toucan Cove

Jun 11, 2025  on Shopify

This is one of the worst channel apps on the site. The API is terrible and does not understand your product data, and it will use its terrible AI to guess what products are based on titles and descriptions, which is often completely useless. The app itself is a laggy, buggy mess, and manually editing dozens or even hundreds of products is a nightmare. Way, way too many fields are "mandatory" that are completely irrelevant to the actual product being listed. Unless you already have a customer based on TikTok, you should seriously consider whether this is worth your time. It wasn't worth mine.

Opal & Isyl

Jun 10, 2025  on Shopify

It is fairly easy to set up, but is time consuming. I did have to Google a few things, and then proceed. The only drawback is that when you reach out for help through the assistant, all you get is a AI Chatbot and it is very hard to reach a real person.

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