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Customer reviews: TikTok

Develop by Shopify

The Shopify TikTok app helps merchants integrate TikTok marketing tools directly into their Shopify stores, enabling seamless ad campaigns and shoppable videos. Reading customer reviews can help you decide if this app is the right fit for your eCommerce strategy.

Reviews (11,901)

Overall rating
4.8

What Merchants Think

Overall, merchants express positive feedback for TikTok, praising its ease of use and effectiveness in reaching new audiences. Many have noted significant growth in sales and audience engagement, highlighting the platform's role as a powerful digital marketing tool. However, there are some concerns about integration with Shopify and certain business functionalities.

Key Strengths

  • Easy and intuitive setup process
  • Effective audience targeting and wide reach
  • Innovative and dynamic marketing features
  • Significant impact on sales and brand visibility
  • Engaging platform for creative campaigns

Common Concerns

  • Challenges with Shopify integration
  • Confusion over account setup procedures
  • Difficulty resolving support issues with TikTok
  • High advertising costs
  • Unreliable syncing of product information

Final Thoughts

TikTok is considered a highly valuable tool for modern digital marketing, offering merchants powerful ways to engage with a broad audience. While generally easy to use and effective, improvements are needed in support responsiveness and integrations like Shopify. Despite some technical challenges, TikTok remains a compelling choice for businesses looking to innovate and expand their market reach.

Frozio

Dec 22, 2025  on Shopify

The setup was very process oriented. It took me a lot of time to set up the account already. But overall good

Rituelly

Dec 15, 2025  on Shopify

NUL ! Rien ne marche ! Je suis bloquée de partout !!! Ma pièce d'identité ne marche pas, mon permis ne marche pas, les crénau horaire pour prendre un ticket ne marche pas ! Il y a rien qui marche sous cette application !

Moto Loot

Dec 13, 2025  on Shopify

Support for the tiktok app doesn't exist. Every day it tells me I'm 4th in like with a 3-16 hour wait...

Pearl Circle

Dec 12, 2025  on Shopify

“The TikTok Shopify app is very easy to use. It connects my store and pixel automatically without any coding. Tracking is accurate, and I can run ads directly from the app. It also helps boost traffic and orders. Perfect for beginners and small businesses.”

MEA LAETUS

Dec 11, 2025  on Shopify

TikTok / Verkäufer Center ist der dümmste Müll hier funktioniert garnichts. System ist komplett instabil hier funktioniert aber auch wirklcih rein GARNICHTS !!!! Beim Kundensupport arbeiten auch nur Versager, die nix drauf haben ausser Zahnbelag.. Spart euch die Nerven und scheisst auf die Plattform.. Egal welches Thema man sitzt eine Woche lang dran und wird immer frustrierter..

Reboot Horizon

Dec 10, 2025  on Shopify

cela fait plusieurs heures (6h00 au moins) que j'essaie en vain de connecter shopify et tik tok, au secours, je n'y arrive pas...

Wort & Segen

Dec 09, 2025  on Shopify

A TOTAL PAIN IN THE BUTT!!! After it took AGES to register as a seller on Tiktok, I wanted to synchronize my products between Shopify an TikTok, but as I try to synchronize the window stays in boot mode (the booting circle symbol turn endless) and whether I refreshed the Browsers, cleared the Cache or switched Browsers (Firefox & Chrome), I contacted the support, but they couldn't help either. In total the plugin is a fail, but instantly after installation it expects you to rate this $h1t with 5 stars. Although, other sellers somehow must have managed to synchronize their products... I guess.

LOKR Studios

Dec 08, 2025  on Shopify

So far so good. Very straight forward. Hope once the product has been reviewed I can start with my first campaign.

Stickman Camo

Dec 05, 2025  on Shopify

Once everything was completed on TikTok's side, the sync process with my products was seamless and smooth. Easier than Amazon in my opinion.

Papas Brittle

Dec 03, 2025  on Shopify

II am not sure who submitted this, but it we have been trying to get on TicTok since may, I have had heatied conversations with your personell who acknowledged the problem but kept sending me back to go. I lost a lot of valuable time, and money trying to get approved (and I still get emails saying I am not approved) and not being able to sell. This is my prime season and I am just getting up and running. While TikToc is a good tool, the process me was absolutely ridiculous. I am a legitimate business with my own location, not selling out of my kitchen or bedroom and I had the hardest time because I use my home - (I have a office at home) for my mailing address not my leased brick and mortar. May, June, July, August, Sept, Oct, Nov... Then we had problems connecting with Shopifly, which should have been easy. We are in, now I hope all the drama pays off!

Sugarmama Creation

Dec 02, 2025  on Shopify

Setting up my TikTop ad was really easy! I thought that I was going to have to do a lot of writing, downloading and all that comes with setting up ads, but it was actually user friendly, just a few clicks of a button! Thanks for making this extremely simple to set up! They even choose a product to run the ad, how cool is that!

SALTT

Dec 01, 2025  on Shopify

Having worked with interfaces for other shops extensively (and repeatedly), the interface with TikTok is a dream! Make a change and it actually happens. What a delight.

PfotenRocker

Dec 01, 2025  on Shopify

Eine gut strukturierte und benutzerfreundliche App, mit der man schnell einen Shop einrichten und betreiben kann. Sollten Fragen in verschiedenen Einrichtungsstadien bestehen, ist die Academy ein hilfreiches Tool, welches ebenfalls einfach zu nutzen ist und einen schnell zum Ziel führt. Äußerst hilfreich sind auch die vielen Aktionen, die TikTok hier startet. Anreize, mehr Produkte hochzuladen oder Videos zu produzieren, etc. Ich empfehle die App jedem, der mit dem Gedanken spielt, online einen Shop zu betreiben.

L'armoire de vanoxa

Nov 30, 2025  on Shopify

Cela reste compliquée pour les débutants, je m'y connais absolument pas et je fais appel à personne pour développer mon entreprise, mes vos outils nous laisse quand même la chance de se faire connaître un jour

Papas Brittle

Nov 28, 2025  on Shopify

It was a little confusing at first but we figured it out. We look forward to the Tik Tok experience.

Katt’s Mania Trendy Finds Hub

Nov 27, 2025  on Shopify

You simply don't want me to work with you. I've tried to create my account three times, sending absolutely everything you request—company documents, etc.—and you close it again. The last time, I had already configured everything, including company bank accounts, and after several days of operation, you closed it again. My company is a legally registered business, and my credentials are authentic. I haven't had any problems with any other platform, only with you. I truly don't understand why you insist you can't verify the documents I send. I'll never understand it. Besides, your technical support is terrible, and everything seems to be reviewed by AI, not real people. I'm completely disappointed.

Happy Hour

Nov 23, 2025  on Shopify

I was in a rush to reconnect for a simultaneous release of a new product across multiple sales channels and reconnecting was a breeze. thank you guys, Now let's sell this world a dream "It's 5 o'Clock SunWear Baby!

Blissful Boulevard Ltd

Nov 21, 2025  on Shopify

It is not as stressful as i thought, it's worth connecting it to your shopify store and quick to set up

N. | STORE

Nov 20, 2025  on Shopify

It will be wonder full experience in Pakistan because Shopify has allowed TikTok e-commerce platform.

Die Lichtmacher GmbH

Nov 19, 2025  on Shopify

Ich habe mich gewundert wie einfach es war ohne das ich eine Fehlermeldung bekommen habe, das ich TIK Tok in den Shop mit einbinden konnte

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