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Customer reviews: TikTok

Develop by Shopify

The Shopify TikTok app helps merchants integrate TikTok marketing tools directly into their Shopify stores, enabling seamless ad campaigns and shoppable videos. Reading customer reviews can help you decide if this app is the right fit for your eCommerce strategy.

Reviews (10,915)

Overall rating
4.8

What Merchants Think

Overall, merchants express positive feedback for TikTok, praising its ease of use and effectiveness in reaching new audiences. Many have noted significant growth in sales and audience engagement, highlighting the platform's role as a powerful digital marketing tool. However, there are some concerns about integration with Shopify and certain business functionalities.

Key Strengths

  • Easy and intuitive setup process
  • Effective audience targeting and wide reach
  • Innovative and dynamic marketing features
  • Significant impact on sales and brand visibility
  • Engaging platform for creative campaigns

Common Concerns

  • Challenges with Shopify integration
  • Confusion over account setup procedures
  • Difficulty resolving support issues with TikTok
  • High advertising costs
  • Unreliable syncing of product information

Final Thoughts

TikTok is considered a highly valuable tool for modern digital marketing, offering merchants powerful ways to engage with a broad audience. While generally easy to use and effective, improvements are needed in support responsiveness and integrations like Shopify. Despite some technical challenges, TikTok remains a compelling choice for businesses looking to innovate and expand their market reach.

Freshly Preserved

Oct 23, 2025  on Shopify

Most straightforward set-up I have run across in a while. I created the account, entered my business info, then imported my product, and Taaadaah!! It was done! Thank you, TIKTOK, for making this part of my onboarding so simple.

DAP BOOK PUBLISHING LLC

Oct 23, 2025  on Shopify

I only advertise the products for Shopify Collective Suppliers. I don't any warehouse locations unless the Supplier provides the information.

Ghetto Tree House

Oct 22, 2025  on Shopify

Very simple to connect to my Shopify Store. Immediately able to start selling my streetwear designs! Super happy with integration and simplicity of how TikTok made it to create posts for my items.

Sticky Pop

Oct 21, 2025  on Shopify

La cosa mas fácil y en el menor tiempo posible que pude hacer para impulsar mi tienda y mi marca. Im in love

Barcelona Look

Oct 20, 2025  on Shopify

Soy nueva en TikTok, es muy entretenida la aplicación, e muy fácil de usar, tiene muchas herramientas para mejorar fotos y el costo es bastante moderado en comparación con otras redes. Yo lo recomiendo, creo que es la aplicación del futuro.

Bibimbo

Oct 19, 2025  on Shopify

Can't figure out how to verify mi business informations. I sent them 3 official certificate in order to validate my account, but nothing seems to work. I AM UNABLE (like many others people) TO VERIFY MY BUSINESS ACCOUNT. After 6 days and something like 10 attempts, I gave up.. ONE STAR, fucking TIKTOK

Aurelya™

Oct 19, 2025  on Shopify

Très compliqué à configurer. Un tuto video et des explications sur comment faire serait le bienvenu.

HUB Footwear

Oct 17, 2025  on Shopify

App connect niet met TikTok, blijft voor eeuwig laden. Als je een supportvraag wilt indienen geeft hij weer een foutmelding.

Nook Miniatures

Oct 16, 2025  on Shopify

Lots of verifications but all easy and their systems seemed to handle each call and action really well so it made it a smooth process.

K&KCozyComforts

Oct 15, 2025  on Shopify

I love it, I was a little lost to start but customer service put me on track. All worked out fine, and I am 100% satisfied.

Timeframe

Oct 12, 2025  on Shopify

Raz faz geklappt ! ohne irgendwelche Codeschnipsel und sonstige komplizierten Installationsvorgaben. Top ! So muss das laufen.

Liss & Lex

Oct 11, 2025  on Shopify

Glitches out doesn't auto upload products. Have fixed mapping several times & still says not mapped. Constantly getting sync failed for no reason checked everything. It should be a seemless app but def not

Capobianchi

Oct 10, 2025  on Shopify

Pessimo! Dopo aver configurato tutto, l'app mi da alcuni prodotti sincronizzati e la possibilità di fare le campagne, entro nel seller e non c'è un prodotto sincronizzato! Bisogna fare un modulo di categoria dove si potrebbero raggruppare più prodotti, ma non è possibile in quanto tra i campi obbligatori chiede le misure!!!! Abbiamo oltre 4000 prodotti e ognuno ha una misura diversa....Chiede il certificato per vendere in UK quando il negozio è abilitato a vendere solo in Italia.....se avete grandi negozi sappiate che dovrete perdere tempo per ogni prodotto ad inserire ogni dettaglio. Pessimo!

faire-fruechte.de

Oct 09, 2025  on Shopify

Start und Einrichtung war super einfach. Mal sehen wie es weitergeht. Funktionen wirken auf den ersten Blick umfassend.

Sendero Mágico

Oct 08, 2025  on Shopify

Facil y rapido de instalar, la conexión con el catálogo de shopify es buena, esta todo muy bien organizado y estructurado en la plataforma.

Remnants by Peo Vee

Oct 08, 2025  on Shopify

This experience has been awful. The app made changes to my account without warning me (including a name change), it also doesn't let you sell used items which wasn't clear up front after making said changes. Umm, so only massed produced imported crap then? The setup has been unnecessarily complex. Not hard. Just a lot of unnecessary steps. Let's you have little to no control over your policies like returns.

Flairofficiel

Oct 07, 2025  on Shopify

très simple d'utilisation incroyable qu'on puisse lié directement sur ordinateur je trouve beaucoup plus simple et d'accès

Foodservice Seating

Oct 06, 2025  on Shopify

I'm old school with limited experience working with SM platforms. Thanks for making the setup experience EASY!

Moe's Art

Oct 06, 2025  on Shopify

great app, had no trouble getting signed up but you will need to make sure if you are lining it to anything such as your own store of some kind, take your time and know this app has so many features and you will get it all done. Love it for the tips and creator ideas for videos to get more views and conversion.

T-Shirt Crazed

Oct 05, 2025  on Shopify

Shop was suspended due to Identity Re-Verification. Provided identifying information with images and videos as requested for shop and was approved then within 24 hours shop was suspended again for same reason. Completed appeal process again with the requested 2 forms of government-issued photo ID: License and Passport; Corporate documentation: copy of business registration and business tax return Evidence of alternative sales channels: business website; Physical warehouse location and supporting documentation: ownership documents or leasing contracts, waybill showing delivery of inventory to warehouse, utility bills, video footage at warehouse location with packaging process; Picture of you holding your ID; Supporting videos and system still states information is not enough. Well I am not sure who is reviewing the information, but training is needed for those reviewing appeal if the information provided does not prove I am a real person.

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