this has been such a nightmare trying to get this app to work with shopify.

NUL ! Rien ne marche ! Je suis bloquée de partout !!! Ma pièce d'identité ne marche pas, mon permis ne marche pas, les crénau horaire pour prendre un ticket ne marche pas ! Il y a rien qui marche sous cette application !

Support for the tiktok app doesn't exist. Every day it tells me I'm 4th in like with a 3-16 hour wait...

Processo d'identificazione complesso e farragginoso, assistenza al cliente pessima

TikTok / Verkäufer Center ist der dümmste Müll hier funktioniert garnichts. System ist komplett instabil hier funktioniert aber auch wirklcih rein GARNICHTS !!!! Beim Kundensupport arbeiten auch nur Versager, die nix drauf haben ausser Zahnbelag.. Spart euch die Nerven und scheisst auf die Plattform.. Egal welches Thema man sitzt eine Woche lang dran und wird immer frustrierter..

cela fait plusieurs heures (6h00 au moins) que j'essaie en vain de connecter shopify et tik tok, au secours, je n'y arrive pas...

App barely works...its very frustrating

A TOTAL PAIN IN THE BUTT!!! After it took AGES to register as a seller on Tiktok, I wanted to synchronize my products between Shopify an TikTok, but as I try to synchronize the window stays in boot mode (the booting circle symbol turn endless) and whether I refreshed the Browsers, cleared the Cache or switched Browsers (Firefox & Chrome), I contacted the support, but they couldn't help either. In total the plugin is a fail, but instantly after installation it expects you to rate this $h1t with 5 stars. Although, other sellers somehow must have managed to synchronize their products... I guess.

You simply don't want me to work with you. I've tried to create my account three times, sending absolutely everything you request—company documents, etc.—and you close it again. The last time, I had already configured everything, including company bank accounts, and after several days of operation, you closed it again. My company is a legally registered business, and my credentials are authentic. I haven't had any problems with any other platform, only with you. I truly don't understand why you insist you can't verify the documents I send. I'll never understand it. Besides, your technical support is terrible, and everything seems to be reviewed by AI, not real people. I'm completely disappointed.

**This platform has been incredibly frustrating.** I connected the TikTok app to my Shopify store—which was already performing well—because I wanted to increase product visibility and direct customers to my Shopify store from TikTok (similar to FB&IG). I assumed that orders placed through TikTok would be managed via Shopify, but I was very wrong. TikTok prioritises customer engagement on its app, which means it applies discounts and free shipping to sellers’ listings without giving sellers the option to opt in or out. After receiving two orders where customers were granted free shipping—despite my shipping profiles being correctly set up—I had no choice but to cancel the orders, as they were placed without any shipping fees being paid. The seller also bears the cost of free shipping, and deductions are made from your payout in 5 BUSINESS DAYS. I initially thought the shipping setup was incorrect, so I contacted support. Upon further investigation, I discovered that TikTok had automatically listed all my products at 40% off, with free shipping on orders over £22. None of these settings were configured on my end. I strongly believe that sellers should have full control over what discounts and offers are applied to their products/services. Additionally, having shipping managed through TikTok’s platform added unnecessary steps to my existing Shopify fulfilment process, complicating operations that were already running smoothly. These are my personal views, but ultimately, I chose to deactivate my TikTok store. Based on this experience, I don’t believe selling on the platform is currently viable or profitable for my business—either now or in the long term.

Tiktok suspended and deactivated my Tiktok SHOP before i could even get started. I have had zero violations.

Crap! Full of bugs!

marche pas!!!! on m'affiche un message d'erreure suite a la valeur de mon evenement mais je ne peut pas y acceder

To get qualified I submitted my EIN several times and they could not get it working. The upload takes .pdf, .png, .jpg, and .jpeg and none of the formats would take it. In fact, their support team suggested all of the formats which I tried, but they said it needed to be unaltered. Um...its from the IRS in original format. Then ironically they said submit a printed file. Trash.

What a nightmare. Don’t. Just Don’t.

Customer support doesn't wotk at all