The absolute worst experience I've had with any service in 40 years of being an entrepreneur. The app itself fails to sync to TikTok shop if you have more than 100 SKUs because new accounts are under a trial period, but you can't just select some items manually to only sync part of your products. All that doesn't matter though because their AI couldn't verify my business even after submitting 20+ requested docs twice with their chat agent guiding me on the 2nd and final appeal. The crazy part is they verified my business on my ad account with the exact same docs. Overall the absolute biggest waste of time and energy.

It consistently does not sync with Shopify and keeps having me map the same products daily.

he business information for your TikTok Shop didn't passed the review. Please update it again and resubmit. - I gave them the exact same details on the other store I used with the SAME credientials. There support who lives literally 1 block away from my business, took MONTHS to just send me automated emails. I stopped bothering with tiktok, abysmal service

Can't delete catalogs by country!!!

UNRELIABLE APP TIKTOK IS NOT WORTH IT!

Now it says this is an unsupported app and needs to be updated.

Komplimziert. Verschiedene Accounts anlegen müssen für Tik Tok, TikTok Shop , TikTok Anzeigen Manager. Warenkatalog aus Shopify nicht einfach hochzuladen. Jedes Produkt muss angepasst werden. Vorgaben mit Warenlagerzuordnung , Verpackungsvorschriften usw. Und legt man Nachweise vor , bleiben die bisher eingestellten Produkte trotzdem gesperrt. Werde über Tik Tok höchstens noch Werbung machen , aber Verkauf ist viel zu kompliziert mit Shopify und der App.

they are garbage!! they do not operate fairly, they will strong arm and bully people. they are shitty shitty shitty

Sehr schlechter Support + KI. Hier ist es nicht möglich eine Manuelle Verifikation durchzuführen. Das System ist nicht manuell editierbar.

imposible de llenar para los recidentes de PR

You are forced to wait multiple days to sync products because the platform puts you into a probation period and only allows up to 100 items to sync. You cannot choose which 100 items are synced. To exit the probation period, you must make multiple sales, but that is nearly impossible when you have no control over what is being sold. If your store offers both digital products and IRL clothing, and the random 100 items are all digital, you are stuck waiting another day for another random sync. This system is neither efficient nor helpful for brands that sell multiple product types. I want to use this app to grow my clothing business, not my digital items, yet there is no way to edit or control this. Customer support provides no solution and simply tells you to try again the next day. There is also no way to bypass probation, even for established stores. I am not sure if this app will be useful for anyone trying to grow their business. It seems quite frustrating and needs a redesign. If you were able to at least choose what gets sync, even if there is a limit to it, that would be more efficient than the randomly choosing. I cannot recommend using this, especially when customer service doesn't care and tells you only "Good Luck." This is extremely bizarre. Update: They lied. You cannot upload 100 a day, even if you are in the tier. The app is too difficult to navigate and customer service makes you wait a long time, since they have no clue what they are doing. First, I had "Harvie", they told me that you can only upload 100 a day. Then threw me to a bot. Next day, "John" responds, rushes you and closes the chat, even if you provide all the information. Horrible service. If you are looking for a seemless app, this ain't it.

You are forced to wait multiple days to sync products because the platform puts you into a probation period and only allows up to 100 items to sync. You cannot choose which 100 items are synced. To exit the probation period, you must make multiple sales, but that is nearly impossible when you have no control over what is being sold. If your store offers both digital products and IRL clothing, and the random 100 items are all digital, you are stuck waiting another day for another random sync. This system is neither efficient nor helpful for brands that sell multiple product types. I want to use this app to grow my clothing business, not my digital items, yet there is no way to edit or control this. Customer support provides no solution and simply tells you to try again the next day. There is also no way to bypass probation, even for established stores. I am not sure if this app will be useful for anyone trying to grow their business. It seems quite frustrating and needs a redesign. If you were able to at least choose what gets sync, even if there is a limit to it, that would be more efficient than the randomly choosing. I cannot recommend using this, especially when customer service doesn't care and tells you only "Good Luck." This is extremely bizarre.

I created an account, then got approved for my business account. Now I can no longer log in. It says account is not found when I try to connect my Shopify store to my Tik Tok account. I am logged in automatically to my phone and on my laptop so how is my account not found. Last, there is no way that you can get in touch with anyone from this place to help you.

this has been such a nightmare trying to get this app to work with shopify.

NUL ! Rien ne marche ! Je suis bloquée de partout !!! Ma pièce d'identité ne marche pas, mon permis ne marche pas, les crénau horaire pour prendre un ticket ne marche pas ! Il y a rien qui marche sous cette application !

Support for the tiktok app doesn't exist. Every day it tells me I'm 4th in like with a 3-16 hour wait...

Processo d'identificazione complesso e farragginoso, assistenza al cliente pessima