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Customer reviews: TikTok

Develop by TikTok Inc.

The Shopify TikTok app helps merchants integrate TikTok marketing tools directly into their Shopify stores, enabling seamless ad campaigns and shoppable videos. Reading customer reviews can help you decide if this app is the right fit for your eCommerce strategy.

Reviews (9,992)

Overall rating
4.8

What Merchants Think

Overall, merchants express positive feedback for TikTok, praising its ease of use and effectiveness in reaching new audiences. Many have noted significant growth in sales and audience engagement, highlighting the platform's role as a powerful digital marketing tool. However, there are some concerns about integration with Shopify and certain business functionalities.

Key Strengths

  • Easy and intuitive setup process
  • Effective audience targeting and wide reach
  • Innovative and dynamic marketing features
  • Significant impact on sales and brand visibility
  • Engaging platform for creative campaigns

Common Concerns

  • Challenges with Shopify integration
  • Confusion over account setup procedures
  • Difficulty resolving support issues with TikTok
  • High advertising costs
  • Unreliable syncing of product information

Final Thoughts

TikTok is considered a highly valuable tool for modern digital marketing, offering merchants powerful ways to engage with a broad audience. While generally easy to use and effective, improvements are needed in support responsiveness and integrations like Shopify. Despite some technical challenges, TikTok remains a compelling choice for businesses looking to innovate and expand their market reach.

Hello Australian

Jun 18, 2025  on Shopify

Nuestros pedidos online han aumentado gracias a la campaña de descuentos y envios gratis que TikTok está realizando

Zachoo

Jun 18, 2025  on Shopify

Extremely poor platform for professional use—at least in Belgium. Content gets arbitrarily blocked without explanation, severely undermining any serious content strategy. Support is virtually nonexistent; when they do respond, the answers are vague and unhelpful. A deeply frustrating experience from start to finish. If you rely on digital tools for serious outreach, you're better off investing time and energy into Instagram or other more reliable platforms.

Velicitees

Jun 17, 2025  on Shopify

Easy. Took me step by step didn't have to even look up anything or figure it out It was super simple and I highly recommend this setup because it's awesome.

The Best Numbing Cream

Jun 17, 2025  on Shopify

I wish there was a setting to turn off importing orders. I enjoy having the two connected but i do not want to import the orders. Seems like a simple fix since you can turn off and on the sync for other things like product info, inventory, price. Let us connect but not sync orders

VERUCASTYLE BOUTIQUE

Jun 11, 2025  on Shopify

There is practically no assistance with this app as it is not allowing me to connect to my TikTok shop, and the connectivity errors are just too great.

The Toucan Cove

Jun 11, 2025  on Shopify

This is one of the worst channel apps on the site. The API is terrible and does not understand your product data, and it will use its terrible AI to guess what products are based on titles and descriptions, which is often completely useless. The app itself is a laggy, buggy mess, and manually editing dozens or even hundreds of products is a nightmare. Way, way too many fields are "mandatory" that are completely irrelevant to the actual product being listed. Unless you already have a customer based on TikTok, you should seriously consider whether this is worth your time. It wasn't worth mine.

Opal & Isyl

Jun 10, 2025  on Shopify

It is fairly easy to set up, but is time consuming. I did have to Google a few things, and then proceed. The only drawback is that when you reach out for help through the assistant, all you get is a AI Chatbot and it is very hard to reach a real person.

Pacific Drift Apparel

Jun 08, 2025  on Shopify

TikTok has completely transformed my business by offering a platform full of creativity, reach, and engagement. It's the perfect place to connect with my audience and showcase my brand in a fun, innovative way

New and Trending Shop

Jun 08, 2025  on Shopify

A great way to sync from your TikTok Shop to your Shopify Store and vice versa. Especially handy if some products can not be synced to your TikTok shop due to publishing restrictions, this overcomes that, simply sync those products to Shopify then transfer them over to TikTok shop.

I Belli Capelli - Brasil

Jun 06, 2025  on Shopify

O aplicativo chegou para somar! É fácil de acessar e de usar, o que facilita muito para quem está começando ou quer expandir seus negócios. Além disso, a interface do TikTok Seller Brasil está muito intuitiva e prática, o que ajuda a agilizar as vendas e criar oportunidades. Até agora estou gostando bastante e, com certeza, espero por muitas parcerias incríveis daqui pra frente!

Soul Flow Apparel

Jun 03, 2025  on Shopify

I work in I.T. full time and I can't figure out this stupid app. First once I connected my Shopify to Tiktok it started trying to sync my whole product list. I had no say what so ever. So of course you start getting sync errors when it's trying to add over 1000 items at once without you even setting anything up. So after handling that I created a template to test out. Created it and then its not even an option when trying to sync a product. I can see them in templates setting, but nothing shows up when editing the products. Now I can't even add a product without receiving some type of error, and no customer service whatsoever.

Mano Pipas

Jun 02, 2025  on Shopify

Exelente aplicativo, fácil de configurar, basta seguir passo a passo todos os procedimentos. Com sua loja no tik tok shop suas vendas seram certas. Para isso basta acessar a plataforma tik tok é começar a vender para ontem. Venha fazer parte da nossa empresa.

Keven Craft Rituals

Jun 01, 2025  on Shopify

I've tried for a year to get my TikTok shop connected to Shopify and today I ate up and its working?!

Novedades Encanto

Jun 01, 2025  on Shopify

La configuración de TIKTOK fue fácil e intuitivo... Espero que los resultados permitan calificar la aplicación de genial a excelente.

Clothing by CAETHELS

Jun 01, 2025  on Shopify

I have been suspended on both of my store. I cannot find a reason and I i'm limited to resource. to fix the issue.the situation been, very crazy and difficult

Terry's home

May 31, 2025  on Shopify

Attivare TikTok Shop è stato molto più semplice e veloce del previsto! L’interfaccia è intuitiva e la procedura guidata mi ha accompagnato passo dopo passo senza intoppi. In pochissimo tempo ho potuto caricare i prodotti di Terry’s Home e iniziare a vendere. Ottimo anche il supporto fornito durante la configurazione. Un’ottima opportunità per far conoscere il brand a un pubblico nuovo e coinvolto. Esperienza davvero positiva!

TrendHive

May 31, 2025  on Shopify

This app was straightforward to set up and helped me capture more sign-ups from TikTok traffic. The customization options are good, and it integrates smoothly with Shopify. I especially liked how I could add a discount offer after sign-up to boost conversions.If you want a simple way to grow your email list, especially from social media like TikTok, this app works well. It’s mobile-friendly and doesn’t overwhelm visitors with too many fields. A little more flexibility in styling would be nice, but overall it’s solid.

GlowCheek

May 30, 2025  on Shopify

TOUT EST CLEAN JUSTE POUR CE CONNECTER C4EST COMPLQIUER JE RECOIS PAS TOUT LE TEMPS LES CODES DE VERIFICATIONS

VaënysFrance

May 29, 2025  on Shopify

installation très rapide, très facile à remplir, cela ma pris quelques minutes, j'espère avoir plus de clients pour ma boutique . Merci pour mettre des applications simple et sans prise de tête

Jewelry And Perfumes

May 28, 2025  on Shopify

You work long and hard to establish a presence, and as soon as you start to earn some orders they will give you meaningless violations and hold your funds for 365 days! All my orders have been shipped and delivered without a single issue. Now after months of selling, they ask for intrusive personal information even when they have already verified the business and have all the business certifications and tax documents. If there was ever an issue, why would you let me start to sell in the first place? They have ZERO customer service and support. I will close the TikTok Shop and uninstall the app.

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