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Customer reviews: TikTok

Develop by Shopify

The Shopify TikTok app helps merchants integrate TikTok marketing tools directly into their Shopify stores, enabling seamless ad campaigns and shoppable videos. Reading customer reviews can help you decide if this app is the right fit for your eCommerce strategy.

Reviews (12,316)

Overall rating
4.8

What Merchants Think

Overall, merchants express positive feedback for TikTok, praising its ease of use and effectiveness in reaching new audiences. Many have noted significant growth in sales and audience engagement, highlighting the platform's role as a powerful digital marketing tool. However, there are some concerns about integration with Shopify and certain business functionalities.

Key Strengths

  • Easy and intuitive setup process
  • Effective audience targeting and wide reach
  • Innovative and dynamic marketing features
  • Significant impact on sales and brand visibility
  • Engaging platform for creative campaigns

Common Concerns

  • Challenges with Shopify integration
  • Confusion over account setup procedures
  • Difficulty resolving support issues with TikTok
  • High advertising costs
  • Unreliable syncing of product information

Final Thoughts

TikTok is considered a highly valuable tool for modern digital marketing, offering merchants powerful ways to engage with a broad audience. While generally easy to use and effective, improvements are needed in support responsiveness and integrations like Shopify. Despite some technical challenges, TikTok remains a compelling choice for businesses looking to innovate and expand their market reach.

Charmora

Nov 06, 2025  on Shopify

This is all new for me, but very interesting from Step by Step. I'm very happy and I'm doing a little bit every day . I'm happy, thanks

Author R.C. Luna

Nov 05, 2025  on Shopify

Very easy to set up and makes it efficient to track inventory across both ecommerce platforms now. Thank you.

Anthos Botanicals

Nov 04, 2025  on Shopify

Erst nach Implementierung der App konnte ich den onboardingprozess mit TikTok zügig abschliessen. Ohne die App war es mir nicht möglich, vom letztlich nicht existenten TikTok-Support ganz zu schweigen.

Quick Crank™ ShadeLock Anchor System

Nov 02, 2025  on Shopify

5 Stars – Shopify Makes It Simple for Anyone to Build a Store I’m not a super tech-savvy guy, but Shopify made it unbelievably easy to set up my website, add my products, and start selling right away. What I really appreciate is how smoothly it connects everything — from my online store to TikTok and other sales channels — so I can manage it all in one place. Their new integration tools make it simple for creators and small business owners like me to get up and running fast without needing to be a web expert. Everything just works, and it’s convenient, professional, and powerful. Shopify deserves a solid five stars for making e-commerce easy, accessible, and actually enjoyable to use. — Joel Monroe, Quick Crank™ / ShadeLock Secure™

Esther tea

Oct 29, 2025  on Shopify

It was easier normally I'm not too good on technology, but you were very hopefully i couldn't without your precision

PWNinja

Oct 27, 2025  on Shopify

The ease of setup was far beyond other content management apps. Just a few short clicks and it had already created an ad for me. Fantastic

Freshly Preserved

Oct 23, 2025  on Shopify

Most straightforward set-up I have run across in a while. I created the account, entered my business info, then imported my product, and Taaadaah!! It was done! Thank you, TIKTOK, for making this part of my onboarding so simple.

DAP BOOK PUBLISHING LLC

Oct 23, 2025  on Shopify

I only advertise the products for Shopify Collective Suppliers. I don't any warehouse locations unless the Supplier provides the information.

Clickworthy Finds

Oct 22, 2025  on Shopify

I keep trying to add my Shopify account, and it keeps telling me that I have already bound another account. I have tried to contact support and have yet to get any help to fix this issue.

Ghetto Tree House

Oct 22, 2025  on Shopify

Very simple to connect to my Shopify Store. Immediately able to start selling my streetwear designs! Super happy with integration and simplicity of how TikTok made it to create posts for my items.

Sticky Pop

Oct 21, 2025  on Shopify

La cosa mas fácil y en el menor tiempo posible que pude hacer para impulsar mi tienda y mi marca. Im in love

Barcelona Look

Oct 20, 2025  on Shopify

Soy nueva en TikTok, es muy entretenida la aplicación, e muy fácil de usar, tiene muchas herramientas para mejorar fotos y el costo es bastante moderado en comparación con otras redes. Yo lo recomiendo, creo que es la aplicación del futuro.

Bibimbo

Oct 19, 2025  on Shopify

Can't figure out how to verify mi business informations. I sent them 3 official certificate in order to validate my account, but nothing seems to work. I AM UNABLE (like many others people) TO VERIFY MY BUSINESS ACCOUNT. After 6 days and something like 10 attempts, I gave up.. ONE STAR, fucking TIKTOK

Aurelya™

Oct 19, 2025  on Shopify

Très compliqué à configurer. Un tuto video et des explications sur comment faire serait le bienvenu.

HUB Footwear

Oct 17, 2025  on Shopify

App connect niet met TikTok, blijft voor eeuwig laden. Als je een supportvraag wilt indienen geeft hij weer een foutmelding.

Nook Miniatures

Oct 16, 2025  on Shopify

Lots of verifications but all easy and their systems seemed to handle each call and action really well so it made it a smooth process.

K&KCozyComforts

Oct 15, 2025  on Shopify

I love it, I was a little lost to start but customer service put me on track. All worked out fine, and I am 100% satisfied.

Timeframe

Oct 12, 2025  on Shopify

Raz faz geklappt ! ohne irgendwelche Codeschnipsel und sonstige komplizierten Installationsvorgaben. Top ! So muss das laufen.

Liss & Lex

Oct 11, 2025  on Shopify

Glitches out doesn't auto upload products. Have fixed mapping several times & still says not mapped. Constantly getting sync failed for no reason checked everything. It should be a seemless app but def not

Capobianchi

Oct 10, 2025  on Shopify

Pessimo! Dopo aver configurato tutto, l'app mi da alcuni prodotti sincronizzati e la possibilità di fare le campagne, entro nel seller e non c'è un prodotto sincronizzato! Bisogna fare un modulo di categoria dove si potrebbero raggruppare più prodotti, ma non è possibile in quanto tra i campi obbligatori chiede le misure!!!! Abbiamo oltre 4000 prodotti e ognuno ha una misura diversa....Chiede il certificato per vendere in UK quando il negozio è abilitato a vendere solo in Italia.....se avete grandi negozi sappiate che dovrete perdere tempo per ogni prodotto ad inserire ogni dettaglio. Pessimo!

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