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Customer reviews: TikTok

Develop by Shopify

The Shopify TikTok app helps merchants integrate TikTok marketing tools directly into their Shopify stores, enabling seamless ad campaigns and shoppable videos. Reading customer reviews can help you decide if this app is the right fit for your eCommerce strategy.

Reviews (10,915)

Overall rating
4.8

What Merchants Think

Overall, merchants express positive feedback for TikTok, praising its ease of use and effectiveness in reaching new audiences. Many have noted significant growth in sales and audience engagement, highlighting the platform's role as a powerful digital marketing tool. However, there are some concerns about integration with Shopify and certain business functionalities.

Key Strengths

  • Easy and intuitive setup process
  • Effective audience targeting and wide reach
  • Innovative and dynamic marketing features
  • Significant impact on sales and brand visibility
  • Engaging platform for creative campaigns

Common Concerns

  • Challenges with Shopify integration
  • Confusion over account setup procedures
  • Difficulty resolving support issues with TikTok
  • High advertising costs
  • Unreliable syncing of product information

Final Thoughts

TikTok is considered a highly valuable tool for modern digital marketing, offering merchants powerful ways to engage with a broad audience. While generally easy to use and effective, improvements are needed in support responsiveness and integrations like Shopify. Despite some technical challenges, TikTok remains a compelling choice for businesses looking to innovate and expand their market reach.

skintech

Jul 24, 2025  on Shopify

Took 30 minutes to click through and compile all the personal and business information needed to submit my account. Hopefully it is verified this week!

Climax Jeans

Jul 24, 2025  on Shopify

I have been trying for months to connect my tik tok shop but it never works. I always have to delete it all and start from the begining because I can never reach the next step. Now its asking for confimation with a code with your number but i never receive a code. I can never contibue to the next step

Inkfluence of Art

Jul 23, 2025  on Shopify

This is untraceable software...that's why they tried to shut it down in government offices, I am here because its safe, let's pray it stays user friendly and doesn't sell out to the man.

Glowniqa

Jul 23, 2025  on Shopify

Top App! Die Integration mit Shopify läuft reibungslos und mein TikTok Shop für Glowniqa funktioniert komplett automatisiert – sehr empfehlenswert für alle D2C-Marken.

SIMPLES LENTE

Jul 23, 2025  on Shopify

Extremely frustrating experience with this App. My TikTok ads account gets suspended just minutes after launching any campaign, without any clear reason or meaningful explanation. Their support is essentially non-existent, consisting only of automated bot responses that don’t address the issue. I run the exact same Shopify store and product catalog on Google Ads, Meta, and Pinterest without any problems or policy violations. TikTok is the only platform where this has happened, and unfortunately, there’s no real path to resolution.

Alicry Sky

Jul 23, 2025  on Shopify

It's a bloody nightmare. I can't synchronize with the products in my store so many items have prices that are outdated or descriptions that have been edited. I can't remove deleted items from the mapping page so I get constant reminders that I'm not fully mapped but there is nowhere to delete these things from the app. I can't mass deactivate or delete things that have sold and when I do remove something it still shows in my tiktok store. The whole thing is clunky to use and tells me I've got brand conflicts or copyright issues for using names like Pandora, Chloe and Clio (none of which were pertinent to my items and none of my items were copyright issues but purely because the names have also been used by corporations. I had one order in the time I've been using it and that was cancelled by tiktok without word or reason, no explanation about why the order was rejected by them or how they dealt with it. They may well have upset a potential customer and I've no idea about it.

CGBfive

Jul 23, 2025  on Shopify

我觉得这个应用是超棒的,它将来能让我超便捷地管理订单,随时查看订单状态,发货物流啥的一目了然,沟通客户也很舒畅,回复及时,大大提升了我的工作效率,真心推荐给其他商家使用

Tobsters

Jul 20, 2025  on Shopify

Starting the TikTok shop through Shopify was easier than I thought. I imagined having challenges but it's been pretty straightforward.

Mi tienda

Jul 17, 2025  on Shopify

La aplicación es buena, aunque un poco compleja de entender al inicio. Con algo de práctica, se vuelve más clara y útil para integrar mi tienda con TikTok y empezar campañas de manera efectiva. Ideal para quienes ya tienen algo de experiencia en e-commerce.

Trend 4 You

Jul 16, 2025  on Shopify

Configuration très simple et intuitive. Une facilité déconcertante pour avancer dans l'installation, qui est très rapide et claire

NuevArt

Jul 15, 2025  on Shopify

TikTok app will not sync my products, their FAQ says to contact TikTok support if sync fails, TikTok support is completely useless and sends me on a "contact us" loop for over 2 weeks and achieves nothing.

Racket Gifts

Jul 08, 2025  on Shopify

Set up was easy after a little hiccup with a photo of my license. Hopefully we'll see sales starting soon!

Millie Gemz

Jul 08, 2025  on Shopify

Setting up business account was fairly easy and self explanatory. I was able to quickly get setup and connected to the platform easily.

Pleasure & Intimacy

Jul 07, 2025  on Shopify

It was a terrible experience. I never got the issue to set up Tiktok on my store resolved. I would not recommend using Tiktok.

Pixie Stick 25

Jul 07, 2025  on Shopify

It was very user friendly, even for those who are not IT technicians in our spare time. Now I just hope I get sales!

Blend Bazaar

Jul 06, 2025  on Shopify

The integration of tiktok shop and shopify is very frustrating. Really makes you want to pull your hair out. Nothing synchronizes the way it should. When I go through their chat system it's another 40 minutes of getting a live person, then the live person also gives you a run around. Terrible terrible experience.

Veilleuse cocon

Jul 05, 2025  on Shopify

Pour une première expérience la configuration se fait facilement maintenant on va attendre la suite :-)))

RamenHeaven

Jul 01, 2025  on Shopify

Issues with Trackind Code Sync and Sync from Orders.. my Tickets are since 5 Days open and no solution.

Petit Croche Rouge

Jun 29, 2025  on Shopify

I have problem with linking accounts and syncing from 4 months. Wrote several emails, the from for submitting and report issue also doesn't work. Absolutely annoying!

Maison Leryl

Jun 29, 2025  on Shopify

L'intégration de TikTok Ads à ma boutique Maison Leryl s'est faite de façon fluide et intuitive. Aucune complication, tout est bien guidé. Très bonne expérience !

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