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Customer reviews: TikTok

Develop by TikTok Inc.

The Shopify TikTok app helps merchants integrate TikTok marketing tools directly into their Shopify stores, enabling seamless ad campaigns and shoppable videos. Reading customer reviews can help you decide if this app is the right fit for your eCommerce strategy.

Reviews (9,785)

Overall rating
4.8

What Merchants Think

Overall, merchants express positive feedback for TikTok, praising its ease of use and effectiveness in reaching new audiences. Many have noted significant growth in sales and audience engagement, highlighting the platform's role as a powerful digital marketing tool. However, there are some concerns about integration with Shopify and certain business functionalities.

Key Strengths

  • Easy and intuitive setup process
  • Effective audience targeting and wide reach
  • Innovative and dynamic marketing features
  • Significant impact on sales and brand visibility
  • Engaging platform for creative campaigns

Common Concerns

  • Challenges with Shopify integration
  • Confusion over account setup procedures
  • Difficulty resolving support issues with TikTok
  • High advertising costs
  • Unreliable syncing of product information

Final Thoughts

TikTok is considered a highly valuable tool for modern digital marketing, offering merchants powerful ways to engage with a broad audience. While generally easy to use and effective, improvements are needed in support responsiveness and integrations like Shopify. Despite some technical challenges, TikTok remains a compelling choice for businesses looking to innovate and expand their market reach.

VB SHOPPING

Apr 01, 2025  on Shopify

Sincronizzazione dei prodotti bloccata da 6 giorni, nessuno riesce a risolvere il mio problema nonostante abbia chiesto più volte all'assistenza.

Buying Clip

Mar 30, 2025  on Shopify

TikTok es una plataforma de redes sociales enfocada en videos cortos, donde los usuarios pueden crear, editar y compartir contenido de manera dinámica y creativa. Su algoritmo altamente personalizado permite descubrir tendencias virales, desafíos, bailes, comedia, educación y más. Con herramientas avanzadas de edición, efectos especiales y una gran biblioteca de música y sonidos, TikTok ha revolucionado la forma en que las personas consumen y producen contenido digital. Es especialmente popular entre las generaciones más jóvenes y se ha convertido en una herramienta clave para influencers, marcas y creadores de contenido de todo el mundo.

Ocean Blue Graphics

Mar 30, 2025  on Shopify

It was difficult to navigate at first. I don't understand why the seller center and business center is not connected. They are not easy to find. Overall the rest of the set up was easy.

Jok-Stok Designs

Mar 29, 2025  on Shopify

I'm only rating as to the initial setup of the app and linking it to my shopify account. It was extremely easy to setup the app literally walks you step by step throughout the entire process. This was probably one of the easiest apps to setup and link. great job TikTok. After i use the app I can rate based on the usage as well but for now only setup.

TwistLock Beverage Locking System

Mar 26, 2025  on Shopify

My variants will not map correctly. Anytime I manually map, if any updates happen to the product, it will create an orphan product and break the mapping. I have tried working with their support and had it escalated only for the ticket to be closed without any help. When I opened another help ticket, it was immediately closed again.

Beyond the Byre Jewellery

Mar 24, 2025  on Shopify

So far so good, easy set up, but now need to see what happens next and what I need to do to make it work

Luvee Leash

Mar 24, 2025  on Shopify

I have been attempting connect my TikTok shop for more than a month. The directions and guidance is contradicting. The seller module is not user friendly. I'm going to end up taking my shop elsewhere because I'm unable to upload products, get a business verification or connect the correct account. I wanted to give zero starts but I was forced to give one star against my will.

Hustle Her. Beauty Products

Mar 21, 2025  on Shopify

It's was easy setup. Alot of options is great but for some people it can be overwhelming and hard to figured out everything. Especially with all these different accounts. It can be confusing. And if you think about it, most people trying to use it are everyday people who are most likely beginners. I think it would be a cool idea to make a quick cheat sheet with an overview with visuals to help explain the overall process and how it is all linked together. Alot of people learn by visuals and hands on...that's all just a thought. Thank you.

Essentials Edge

Mar 20, 2025  on Shopify

I would recommend. I am so new at this, I keep getting lost in the process, but circle back and keep pushing forward. I will get there and be a superstar!

The Travelers Jewels

Mar 19, 2025  on Shopify

Its okay. There's a lot of steps and repeating the same information so many times in so many different places. It takes days for approvals and requests. It's been a frustrating experience. I'm not an idiot either.

Warg Records

Mar 18, 2025  on Shopify

love being able to sync my shopify with the tiktok shop instead of having set up and manage them both separately - so far so good!

colombiancoffeeus

Mar 17, 2025  on Shopify

Utter GARBAGE you would think these guys know what they are doing. the apps lags horribly their compliance / legal parameters have no concept of what the real world looks like The target audience buys Garbage. the demographics on this app are not worth the investment and finally their support is a joke. not worth your effort. the return rates are horrendous

BOUNDARIES WORLDWIDE

Mar 16, 2025  on Shopify

it was a little hard because you have to make sure your email matches with your tik Tok account and sometimes you might forget from setting it up years ago

FORVR MONAE

Mar 16, 2025  on Shopify

This is my second time setting up a store from scratch and this time around was so much more easier. I was able to setup my store in 1 day and under an hour or so.

Shop Pekusch

Mar 16, 2025  on Shopify

Ich würde sie immer weiter empfehlen, weil man dort auf sehr viele Leute trifft und Kunden finden kann.

ProForm Solutions: Supporting Every Level

Mar 14, 2025  on Shopify

I would recommend this app to others because TikTok is fantastic. I have never had any problems, and I believe the marketing features are going to be equally as great.

Aura Beauté

Mar 12, 2025  on Shopify

facile d'utilisation et capable d'attirer un nombre important de personnes intéressées par les produits proposés.

Black Cat Reads

Mar 09, 2025  on Shopify

This app has been a great edition to my store. It increased my sales by 80%. I love the integration and the ease of use. I can manage by stock and sales all in one location!

hygge panda

Mar 09, 2025  on Shopify

So far, it's extremely easy and intuitive to work with. Exactly how I'd hope a business app would be!

Sailing2Heaven.store

Mar 06, 2025  on Shopify

I think I understood everything I was being asked. And the computer allowed me to advance after I gave you the information.

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