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Customer reviews: TikTok

Develop by TikTok Inc.

Reviews (28,703)

Overall rating
4.8

What Merchants Think

Overall, merchants express positive feedback for TikTok, praising its ease of use and effectiveness in reaching new audiences. Many have noted significant growth in sales and audience engagement, highlighting the platform's role as a powerful digital marketing tool. However, there are some concerns about integration with Shopify and certain business functionalities.

Key Strengths

  • Easy and intuitive setup process
  • Effective audience targeting and wide reach
  • Innovative and dynamic marketing features
  • Significant impact on sales and brand visibility
  • Engaging platform for creative campaigns

Common Concerns

  • Challenges with Shopify integration
  • Confusion over account setup procedures
  • Difficulty resolving support issues with TikTok
  • High advertising costs
  • Unreliable syncing of product information

Final Thoughts

TikTok is considered a highly valuable tool for modern digital marketing, offering merchants powerful ways to engage with a broad audience. While generally easy to use and effective, improvements are needed in support responsiveness and integrations like Shopify. Despite some technical challenges, TikTok remains a compelling choice for businesses looking to innovate and expand their market reach.

Pegadzo

Jan 07, 2025  on Shopify

Muy buena app. La recomendaría por ser una plataforma de mucho valor. Con una interfaz exelente muy fácil de usar y múltiples funciones

Élégance Rose

Jan 06, 2025  on Shopify

C'est pratique, il suffit de suivre les étapes! Je suis débutante et novice mais j'ai réussi avec la bonne explication dans ma formation.

Photeinos Athletics

Dec 30, 2024  on Shopify

So far so good. I think I'm having trouble with the initial set ups because I keep getting errors and I'm told to refresh the page.

North Biomedical

Dec 23, 2024  on Shopify

We’ve had a terrible experience with this app. After identifying a major bug, documenting it in a video, and submitting countless support tickets to TikTok, we continue to receive copy-paste messages as if the issue were our fault for not knowing how to configure the app. We generate six figures in sales on TikTok Shop, and it’s unbelievable how we’ve been ignored and disregarded. This is no way to treat sellers.

The Seven Willows

Dec 22, 2024  on Shopify

The setup steps are easy to follow however, when you are linked to another site like Shopify- TikTok automatically scans your site for all products and posts them without you choosing what to post on TikTok so it was a scramble to get control over that as I have many items for sale that I don't necessarily want on TikTok due to the 3 day turn around rule.

Custom Word Products

Dec 21, 2024  on Shopify

Using Tiktok for business was a little intimidating, but it ended up being a great setup - step by step and help with anything along the way.

Box Of Delights New Zealand

Dec 18, 2024  on Shopify

Extremely easy set up - I have very limited experience with IT so this was a huge relief to be able to do this myself without seeking help

Cole Xylina

Dec 18, 2024  on Shopify

Very easy to use and help along the way with tools and chats. I loved setting up my TikTok account and recommend to others.

Wipzlio

Dec 17, 2024  on Shopify

It's entertaining and resourceful. It also has the potential to enhance people's lives for the better.

Handmade’s Victim

Dec 17, 2024  on Shopify

Muy descontenta con esta aplicación, hice una campaña con un presupuesto de 30 € y me han cobrado lo que les parece, me siguen cobrando todos los días una cuota y he tenido hasta que cancelar la tarjeta porque no hay manera de ponerse en contacto con ellos. Si hay alguien de esta aplicación que me pueda ayudar, ayudar, lo agradecería

Go Go Fun Learning

Dec 16, 2024  on Shopify

Great way to increase sales through shopify. Just make sure to set up with seller shipping if you use your own 3PL to automatically handle fulfillment!

SaShay's Custom Designs

Dec 15, 2024  on Shopify

As for now i have no seller experiance, but here so many great things so i decided to join the sellers team here with Tik Tok

VinNatura

Dec 15, 2024  on Shopify

Es Fácil de configurar y ya son más permisivos que antes con los anuncios, por lo menos en Shopify.

wellcoss.

Dec 14, 2024  on Shopify

La instalación ha sido fácil y sencilla, ahora habrá que probarla más en profundidad para ver que recursos podemos explotar con ellos.

abedis.cl

Dec 12, 2024  on Shopify

Buena, fácil de comprender, fácil de instalar, rápida. Good, easy to understand, easy to install, fast.

Mithaura

Dec 12, 2024  on Shopify

Estremamente facile da configurare complimenti, molto efficiente si massimizza molto la ROI consigliatissimo per chi fa pubblicità avanzate come me.

Niko Brasil

Dec 11, 2024  on Shopify

AGIL E EFICIENTE, SUPEROU MINHAS EXPECTATIVAS TRANQUILO DE CONFIGURAR E FACILITA O ACESSO MESMO COM CONHECIMENTO BASICO DE INTERNET.

SET THE EXAMPLE

Dec 11, 2024  on Shopify

Tt helped me to experience different cultures and to connect with people all over the world to help change lives...I should've been on TikTok many years ago...just want to change lives to help the world a bit to be a better place for the future.

Pickaplate Brands

Dec 08, 2024  on Shopify

Tiktok is the best social media app as of today. Tiktok allows millions of users to gain business incentives and grow their business expeditiously.

Aquí Fue

Dec 06, 2024  on Shopify

Súper rápido y muy intuitivo que fácil es configurar un pixel así, de esta forma no saca dolores de cabeza con la integración a Shopify

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