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Customer reviews: TikTok

Develop by Shopify

The Shopify TikTok app helps merchants integrate TikTok marketing tools directly into their Shopify stores, enabling seamless ad campaigns and shoppable videos. Reading customer reviews can help you decide if this app is the right fit for your eCommerce strategy.

Reviews (12,316)

Overall rating
4.8

What Merchants Think

Overall, merchants express positive feedback for TikTok, praising its ease of use and effectiveness in reaching new audiences. Many have noted significant growth in sales and audience engagement, highlighting the platform's role as a powerful digital marketing tool. However, there are some concerns about integration with Shopify and certain business functionalities.

Key Strengths

  • Easy and intuitive setup process
  • Effective audience targeting and wide reach
  • Innovative and dynamic marketing features
  • Significant impact on sales and brand visibility
  • Engaging platform for creative campaigns

Common Concerns

  • Challenges with Shopify integration
  • Confusion over account setup procedures
  • Difficulty resolving support issues with TikTok
  • High advertising costs
  • Unreliable syncing of product information

Final Thoughts

TikTok is considered a highly valuable tool for modern digital marketing, offering merchants powerful ways to engage with a broad audience. While generally easy to use and effective, improvements are needed in support responsiveness and integrations like Shopify. Despite some technical challenges, TikTok remains a compelling choice for businesses looking to innovate and expand their market reach.

Captivated

Dec 31, 2025  on Shopify

TikTok is so easy to get your business set up on. I get the majority of my sales from TikTok and I am so thankful.

XZECKIES

Dec 29, 2025  on Shopify

I created an account, then got approved for my business account. Now I can no longer log in. It says account is not found when I try to connect my Shopify store to my Tik Tok account. I am logged in automatically to my phone and on my laptop so how is my account not found. Last, there is no way that you can get in touch with anyone from this place to help you.

Conditioned Extensions

Dec 29, 2025  on Shopify

As a world renown hair extension consultant, I've been watching TikTok hair sellers closely and honestly I'm ready to jump in and start selling. Being a small business owner this is just the platform I needed to scale my business to the next level.

Coco's Online

Dec 29, 2025  on Shopify

setting up warehouses for POD threw me for a bit, but I got it figured out using the help information

rlsfishacademystore.store

Dec 26, 2025  on Shopify

Once the live agent told me I had selected a 3rd party app to connect Shopify and TikTok and I used the official TikTok app, everything became intuitive.

Demure Glam

Dec 26, 2025  on Shopify

Setup was very easy to maneuver through. Simplicity is best when starting a new business adventure.

Frozio

Dec 22, 2025  on Shopify

The setup was very process oriented. It took me a lot of time to set up the account already. But overall good

Rituelly

Dec 15, 2025  on Shopify

NUL ! Rien ne marche ! Je suis bloquée de partout !!! Ma pièce d'identité ne marche pas, mon permis ne marche pas, les crénau horaire pour prendre un ticket ne marche pas ! Il y a rien qui marche sous cette application !

Alluring Tranquility

Dec 14, 2025  on Shopify

It took me almost a year to figure out how to get my bath products on TikTok - once I got that part figured out - the rest has been so easy

Moto Loot

Dec 13, 2025  on Shopify

Support for the tiktok app doesn't exist. Every day it tells me I'm 4th in like with a 3-16 hour wait...

Gangaram Thapa

Dec 12, 2025  on Shopify

Great integration with Shopify and TikTok Shop. Product sync, order flow, and setup process are smooth. Very helpful for reaching more customers and growing online sales.

Pearl Circle

Dec 12, 2025  on Shopify

“The TikTok Shopify app is very easy to use. It connects my store and pixel automatically without any coding. Tracking is accurate, and I can run ads directly from the app. It also helps boost traffic and orders. Perfect for beginners and small businesses.”

MEA LAETUS

Dec 11, 2025  on Shopify

TikTok / Verkäufer Center ist der dümmste Müll hier funktioniert garnichts. System ist komplett instabil hier funktioniert aber auch wirklcih rein GARNICHTS !!!! Beim Kundensupport arbeiten auch nur Versager, die nix drauf haben ausser Zahnbelag.. Spart euch die Nerven und scheisst auf die Plattform.. Egal welches Thema man sitzt eine Woche lang dran und wird immer frustrierter..

Reboot Horizon

Dec 10, 2025  on Shopify

cela fait plusieurs heures (6h00 au moins) que j'essaie en vain de connecter shopify et tik tok, au secours, je n'y arrive pas...

Wort & Segen

Dec 09, 2025  on Shopify

A TOTAL PAIN IN THE BUTT!!! After it took AGES to register as a seller on Tiktok, I wanted to synchronize my products between Shopify an TikTok, but as I try to synchronize the window stays in boot mode (the booting circle symbol turn endless) and whether I refreshed the Browsers, cleared the Cache or switched Browsers (Firefox & Chrome), I contacted the support, but they couldn't help either. In total the plugin is a fail, but instantly after installation it expects you to rate this $h1t with 5 stars. Although, other sellers somehow must have managed to synchronize their products... I guess.

LOKR Studios

Dec 08, 2025  on Shopify

So far so good. Very straight forward. Hope once the product has been reviewed I can start with my first campaign.

Stickman Camo

Dec 05, 2025  on Shopify

Once everything was completed on TikTok's side, the sync process with my products was seamless and smooth. Easier than Amazon in my opinion.

Papas Brittle

Dec 03, 2025  on Shopify

II am not sure who submitted this, but it we have been trying to get on TicTok since may, I have had heatied conversations with your personell who acknowledged the problem but kept sending me back to go. I lost a lot of valuable time, and money trying to get approved (and I still get emails saying I am not approved) and not being able to sell. This is my prime season and I am just getting up and running. While TikToc is a good tool, the process me was absolutely ridiculous. I am a legitimate business with my own location, not selling out of my kitchen or bedroom and I had the hardest time because I use my home - (I have a office at home) for my mailing address not my leased brick and mortar. May, June, July, August, Sept, Oct, Nov... Then we had problems connecting with Shopifly, which should have been easy. We are in, now I hope all the drama pays off!

Sugarmama Creation

Dec 02, 2025  on Shopify

Setting up my TikTop ad was really easy! I thought that I was going to have to do a lot of writing, downloading and all that comes with setting up ads, but it was actually user friendly, just a few clicks of a button! Thanks for making this extremely simple to set up! They even choose a product to run the ad, how cool is that!

SALTT

Dec 01, 2025  on Shopify

Having worked with interfaces for other shops extensively (and repeatedly), the interface with TikTok is a dream! Make a change and it actually happens. What a delight.

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