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Customer reviews: TikTok

Develop by TikTok Inc.

The Shopify TikTok app helps merchants integrate TikTok marketing tools directly into their Shopify stores, enabling seamless ad campaigns and shoppable videos. Reading customer reviews can help you decide if this app is the right fit for your eCommerce strategy.

Reviews (10,046)

Overall rating
4.8

What Merchants Think

Overall, merchants express positive feedback for TikTok, praising its ease of use and effectiveness in reaching new audiences. Many have noted significant growth in sales and audience engagement, highlighting the platform's role as a powerful digital marketing tool. However, there are some concerns about integration with Shopify and certain business functionalities.

Key Strengths

  • Easy and intuitive setup process
  • Effective audience targeting and wide reach
  • Innovative and dynamic marketing features
  • Significant impact on sales and brand visibility
  • Engaging platform for creative campaigns

Common Concerns

  • Challenges with Shopify integration
  • Confusion over account setup procedures
  • Difficulty resolving support issues with TikTok
  • High advertising costs
  • Unreliable syncing of product information

Final Thoughts

TikTok is considered a highly valuable tool for modern digital marketing, offering merchants powerful ways to engage with a broad audience. While generally easy to use and effective, improvements are needed in support responsiveness and integrations like Shopify. Despite some technical challenges, TikTok remains a compelling choice for businesses looking to innovate and expand their market reach.

FORVR MONAE

Mar 16, 2025  on Shopify

This is my second time setting up a store from scratch and this time around was so much more easier. I was able to setup my store in 1 day and under an hour or so.

Shop Pekusch

Mar 16, 2025  on Shopify

Ich würde sie immer weiter empfehlen, weil man dort auf sehr viele Leute trifft und Kunden finden kann.

ProForm Solutions: Supporting Every Level

Mar 14, 2025  on Shopify

I would recommend this app to others because TikTok is fantastic. I have never had any problems, and I believe the marketing features are going to be equally as great.

Aura Beauté

Mar 12, 2025  on Shopify

facile d'utilisation et capable d'attirer un nombre important de personnes intéressées par les produits proposés.

Black Cat Reads

Mar 09, 2025  on Shopify

This app has been a great edition to my store. It increased my sales by 80%. I love the integration and the ease of use. I can manage by stock and sales all in one location!

hygge panda

Mar 09, 2025  on Shopify

So far, it's extremely easy and intuitive to work with. Exactly how I'd hope a business app would be!

Sailing2Heaven.store

Mar 06, 2025  on Shopify

I think I understood everything I was being asked. And the computer allowed me to advance after I gave you the information.

Cyber Street One

Mar 06, 2025  on Shopify

Signing up and setting up my TikTok account was a smooth and straightforward process. The interface is user-friendly, making it easy to create an account and personalize my profile. The steps are clear. Overall, it was a hassle-free experience that got me up and running in no time!

Herbal Hollow Co

Mar 04, 2025  on Shopify

Errors on every page, even makes Shopify's admin webpage crash. No way to edit and sync any listings. (Update) Talked with a TikTok help rep and they confirmed it's an internal issue. They explained that they would send the problem to another team and get back to me, giving me a ticket number. Then received an email from a random gmail account asking me what the problem is. Explained it again with screenshots. Then this person asked me to pay them to have the problem fixed. So not only did my problem go ignored, my email was also shared to scammers.

Herbal Hollow Co

Mar 02, 2025  on Shopify

Errors on every page, even makes Shopify's admin webpage crash. No way to edit and sync any listings.

Back Down South Clothing

Mar 01, 2025  on Shopify

I would not recommend any company to use this app. We processed hundreds of orders and tiktok cancelled and refunded orders AFTER shipping labels were created and shipped. So customers received product for free at that point. We were completely unaware this was happening because shopify doesn't notify you that tiktok cancelled the order. We are devastated that Shopify is allowing this app to even be used in their system. Shopify claims its not their issue. Tiktok doesn't even offer a callback option, only AI generated responses. We are a multimillion company that trusted this app to integrate seamlessly within shopify. There is zero excuse for them to not have to notify you within the shopify platform of any changes or discrepancies about an order. On top of that the amount of fees tiktok charges and the amount of discounts and free shipping they offer customers just doesn't make sense. DO NOT USE THIS APP. YOU WILL RECEIVE ORDERS, BUT IT WILL NOT TRANSLATE TO INCOME.

B.I.AM.B

Mar 01, 2025  on Shopify

It was a easy process in a world where tech can be come alarming with many ways on how not to get it right.

BellaLucas

Feb 28, 2025  on Shopify

I love this app and how easy it is to use! And how easy it is to link to accounts for selling online. I am very new at this type of tech stuff, and I am finding it easy to navigate. Thank you for the free academy to learn!

SupplyMaid

Feb 27, 2025  on Shopify

I hate this app so much. There are errors and errors all the time. I've never used a platform that throws more errors, at absolutely everything, than this garbage app. Things never sync correctly. It's just awful to use.

Eternal Elegance

Feb 27, 2025  on Shopify

A pointless app. TikTok will not import the order name or address into Shopify. The only way you can ship an order it to use their own seller center, and you still cannot obtain the order information UNTIL you ship it. Tiktok is trying to monopolize using their own shipping services if you sell on Tiktok. You cannot use any other form of shipping. DELETING.

Plants & String

Feb 26, 2025  on Shopify

The process was a lot easier through PC than Iphone, so once it finally got connected to my Shopify, it was easy sailing from there.

Semra Ascioglu

Feb 25, 2025  on Shopify

Henüz yeni olduğum için çok fazla yorum yapamıyorum. Kullandıkça fikrim gelişecek. Teşekkürler

EmpyreanDeals

Feb 25, 2025  on Shopify

It seems easy to set up, but I can't even get past the login when linking TikTok with Shopify. Thinking I might have done something wrong, I tried logging into the TikTok app itself and was successful. For some reason, I'm unable to log in through Shopify. My passwords are correct, so the issue isn't on my end.

Nudicoffee

Feb 23, 2025  on Shopify

Not much to comment on. It was simple enough to follow the step-by-step process and only took a few minutes to complete.

Silver Triangle Leatherworks

Feb 22, 2025  on Shopify

Easy setup, the app did most of the work. I did have to go into Shopify and double check each item, but as we are a new business that's only 80 items. As we continue to add, we know what to do.

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