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Customer reviews: TikTok

Develop by TikTok Inc.

Reviews (28,719)

Overall rating
4.8

What Merchants Think

Overall, merchants express positive feedback for TikTok, praising its ease of use and effectiveness in reaching new audiences. Many have noted significant growth in sales and audience engagement, highlighting the platform's role as a powerful digital marketing tool. However, there are some concerns about integration with Shopify and certain business functionalities.

Key Strengths

  • Easy and intuitive setup process
  • Effective audience targeting and wide reach
  • Innovative and dynamic marketing features
  • Significant impact on sales and brand visibility
  • Engaging platform for creative campaigns

Common Concerns

  • Challenges with Shopify integration
  • Confusion over account setup procedures
  • Difficulty resolving support issues with TikTok
  • High advertising costs
  • Unreliable syncing of product information

Final Thoughts

TikTok is considered a highly valuable tool for modern digital marketing, offering merchants powerful ways to engage with a broad audience. While generally easy to use and effective, improvements are needed in support responsiveness and integrations like Shopify. Despite some technical challenges, TikTok remains a compelling choice for businesses looking to innovate and expand their market reach.

Cup of Design

Oct 06, 2024  on Shopify

Die Einrichtung ging so schnell und einfach. Tausend mal besser als Meta, probiere dort seit Tagen die Einrichtung abzuschließen, aber der Prozess ist so unübersichtlich und nicht intuitiv, dass ich mich jetzt für TikTok als werbekanal entschieden habe. Bin positiv überrascht!

Goddess Garb

Oct 05, 2024  on Shopify

It was easy and didn't take to long. This is my first online business and i'm learning so much as i work things out. This process really was not hard at all.

My Store

Oct 05, 2024  on Shopify

What I love most is how easy it is to discover new trends and connect with people who share my interests. The algorithm does a fantastic job of showing me videos I genuinely enjoy, and I always find something that brightens my day. If you’re looking for a fun, engaging way to unwind and discover new things, I highly recommend giving TikTok a try! ✨

Extazora

Oct 04, 2024  on Shopify

TikTok Ads m'a permis de toucher une audience large et engagée. Le processus de création d'annonces est simple, et les résultats sont très satisfaisants en termes de portée et d'interactions.

Oncore Lifestyle

Oct 04, 2024  on Shopify

it was refreshingly easy to connect my Shopify to my TikTok Account. Thanks for making it a breeze!

Shop-Opulent.com

Oct 04, 2024  on Shopify

It was easy to set up, following the instructions; I have not used this app yet; this is about setup only. But once I had my campaign set, I wanted to pay, at the bottom of the process asked for a town or country the only thing available was your US States and I'm CANADIAN.

EZRAGFX

Oct 04, 2024  on Shopify

So far im really enjoying producing high quality content on Tiktok and seting up my shop for potential customers!

Fit Fuel Store

Oct 03, 2024  on Shopify

Exceptional. Was easy to work with and did just about everything with a few clicks of the mouse and keyboard.

Democratees

Oct 03, 2024  on Shopify

The set up process was good for the most part but there were times where when Id enter a date it would always put the day back by one or the year back by one. For instance I enter 02/14/2025, it would put 01/13/2024.

My Store

Oct 03, 2024  on Shopify

At the end , the button "create pixel" should be renamed "add more pixel accounts" or something to avoid confusion, i ended up creating 1 more pixel when the first was created automaticaly.

Lisa Kay Artistry

Oct 03, 2024  on Shopify

It’s a team effort to set up and run a shop. Unless you’re a social media mid-level expert, or have a team helping you, you can’t possibly get the benefits that are available. For a simple shop keeper, and made etc making the move to sell online, it’s overwhelming. But try.

Big Beet

Oct 02, 2024  on Shopify

By far the easiest setup for a major social media marketing channel. A welcomed surprise after years of FB/IG being the opposite of easy.

Plantraw.com

Oct 02, 2024  on Shopify

I felt that the amount of documents and personal information you requested was a bit excessive. It felt intrusive.

Snugl

Oct 02, 2024  on Shopify

I would say TikTok Ads are a very good way to scale your business. I've just starting using them so I wouldn't really know but the way they make it so easy for you to do everything is amazing. I recommend this to anyone reading this and great work TikTok. Can't wait to run my first campaign!

HTMLB

Oct 02, 2024  on Shopify

I am just getting started with selling through TikTok shop and I excited to be using yawl's platform.

Duvall Curiosities LLC

Sep 30, 2024  on Shopify

The app is great! Setting up for selling was somewhat tedious. Make sure you have all your documents ready before completing the application.

LeDeSaRa Lifestyle

Sep 30, 2024  on Shopify

TikTok is a famous platform. We are excited to be a part of it. We will be posting trendy jewelry which is affordable for everyone.

The Aladfar Consortium

Sep 30, 2024  on Shopify

I am new to eCommerce, and as such TikTok business. I've tried the others (fac*3#00k - they stink). TikTok is by far the easiest and most streamlined system you can find. Please use this first.

Ladis Style&Design

Sep 30, 2024  on Shopify

I would recommend using this app because it helps all around & is very very easy to use & set up.

Empressive Appeal

Sep 30, 2024  on Shopify

it was easy to set up. but I kept running into errors for a few months. It wasn't loading my products to tiktok or allowing them to be sold.

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