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Customer reviews: TikTok

Develop by TikTok Inc.

Reviews (29,674)

Overall rating
4.8

What Merchants Think

Overall, merchants express positive feedback for TikTok, praising its ease of use and effectiveness in reaching new audiences. Many have noted significant growth in sales and audience engagement, highlighting the platform's role as a powerful digital marketing tool. However, there are some concerns about integration with Shopify and certain business functionalities.

Key Strengths

  • Easy and intuitive setup process
  • Effective audience targeting and wide reach
  • Innovative and dynamic marketing features
  • Significant impact on sales and brand visibility
  • Engaging platform for creative campaigns

Common Concerns

  • Challenges with Shopify integration
  • Confusion over account setup procedures
  • Difficulty resolving support issues with TikTok
  • High advertising costs
  • Unreliable syncing of product information

Final Thoughts

TikTok is considered a highly valuable tool for modern digital marketing, offering merchants powerful ways to engage with a broad audience. While generally easy to use and effective, improvements are needed in support responsiveness and integrations like Shopify. Despite some technical challenges, TikTok remains a compelling choice for businesses looking to innovate and expand their market reach.

Shop-Opulent.com

Oct 04, 2024  on Shopify

It was easy to set up, following the instructions; I have not used this app yet; this is about setup only. But once I had my campaign set, I wanted to pay, at the bottom of the process asked for a town or country the only thing available was your US States and I'm CANADIAN.

Fit Fuel Store

Oct 03, 2024  on Shopify

Exceptional. Was easy to work with and did just about everything with a few clicks of the mouse and keyboard.

My Store

Oct 03, 2024  on Shopify

At the end , the button "create pixel" should be renamed "add more pixel accounts" or something to avoid confusion, i ended up creating 1 more pixel when the first was created automaticaly.

Democratees

Oct 03, 2024  on Shopify

The set up process was good for the most part but there were times where when Id enter a date it would always put the day back by one or the year back by one. For instance I enter 02/14/2025, it would put 01/13/2024.

Lisa Kay Artistry

Oct 03, 2024  on Shopify

It’s a team effort to set up and run a shop. Unless you’re a social media mid-level expert, or have a team helping you, you can’t possibly get the benefits that are available. For a simple shop keeper, and made etc making the move to sell online, it’s overwhelming. But try.

HTMLB

Oct 02, 2024  on Shopify

I am just getting started with selling through TikTok shop and I excited to be using yawl's platform.

Snugl

Oct 02, 2024  on Shopify

I would say TikTok Ads are a very good way to scale your business. I've just starting using them so I wouldn't really know but the way they make it so easy for you to do everything is amazing. I recommend this to anyone reading this and great work TikTok. Can't wait to run my first campaign!

Plantraw.com

Oct 02, 2024  on Shopify

I felt that the amount of documents and personal information you requested was a bit excessive. It felt intrusive.

Big Beet

Oct 02, 2024  on Shopify

By far the easiest setup for a major social media marketing channel. A welcomed surprise after years of FB/IG being the opposite of easy.

Empressive Appeal

Sep 30, 2024  on Shopify

it was easy to set up. but I kept running into errors for a few months. It wasn't loading my products to tiktok or allowing them to be sold.

The Aladfar Consortium

Sep 30, 2024  on Shopify

I am new to eCommerce, and as such TikTok business. I've tried the others (fac*3#00k - they stink). TikTok is by far the easiest and most streamlined system you can find. Please use this first.

LeDeSaRa Lifestyle

Sep 30, 2024  on Shopify

TikTok is a famous platform. We are excited to be a part of it. We will be posting trendy jewelry which is affordable for everyone.

Duvall Curiosities LLC

Sep 30, 2024  on Shopify

The app is great! Setting up for selling was somewhat tedious. Make sure you have all your documents ready before completing the application.

Ladis Style&Design

Sep 30, 2024  on Shopify

I would recommend using this app because it helps all around & is very very easy to use & set up.

Tosoo Energy

Sep 28, 2024  on Shopify

It was easy to set up. Hoping the approval process will go smoothly as well so I can get started quickly.

Danger Close Apparel

Sep 27, 2024  on Shopify

Onboarding was terrible! The product import process is too bulking and auto features are highly inaccurate. The worst thing about this is TikTok encrypts order details in Shopify, so you can't use Shopify or other third part apps to ship items... I understand protecting customer data, but many seek a solution so businesses don't need multiple ways to get orders out the door. Other than that, the app is stable and works as intended.

LondonVogue24 (Baby Care)

Sep 25, 2024  on Shopify

This app is amazing! You can find everything you need for your baby and kids in one place. The quality is top-notch, and the prices are unbeatable. Highly recommend for parents looking for great value!

Curves In Style

Sep 25, 2024  on Shopify

Very Very difficult to get approved, took me many tries but I am persistent hoping all I went through will be performing well

Flint Clothing

Sep 25, 2024  on Shopify

Integration was a constant pain. When we imported our products 80% failed verification with no explanation and would not verify after multiple amendments. Raised a support ticket for help, got nowhere and they market the ticket as resolved despite not addressing the issue. The core issue appears to be over the name of our products, which are factually accurate and design-inspired names, yet they appear to breach some standards. There appears to be no way to have a human review the products to see that they meet the guidelines and I don't expect they will amend the algorithm any time soon. Awful experience thus far.

Sew Colorful

Sep 23, 2024  on Shopify

Its fine once you get in but I had problems loading documents from my phone because the whole screen was not displaying. It would also be nice to have step by step more obvious

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