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Customer reviews: TikTok

Develop by TikTok Inc.

Reviews (29,674)

Overall rating
4.8

What Merchants Think

Overall, merchants express positive feedback for TikTok, praising its ease of use and effectiveness in reaching new audiences. Many have noted significant growth in sales and audience engagement, highlighting the platform's role as a powerful digital marketing tool. However, there are some concerns about integration with Shopify and certain business functionalities.

Key Strengths

  • Easy and intuitive setup process
  • Effective audience targeting and wide reach
  • Innovative and dynamic marketing features
  • Significant impact on sales and brand visibility
  • Engaging platform for creative campaigns

Common Concerns

  • Challenges with Shopify integration
  • Confusion over account setup procedures
  • Difficulty resolving support issues with TikTok
  • High advertising costs
  • Unreliable syncing of product information

Final Thoughts

TikTok is considered a highly valuable tool for modern digital marketing, offering merchants powerful ways to engage with a broad audience. While generally easy to use and effective, improvements are needed in support responsiveness and integrations like Shopify. Despite some technical challenges, TikTok remains a compelling choice for businesses looking to innovate and expand their market reach.

Ranok Inc

Aug 29, 2024  on Shopify

A complete disaster—after connecting a shop, it can’t be disconnected, and there’s constantly an “rpc call error]}” message. Support can’t do anything other than suggest using incognito mode. My God, what a nightmare in the 21st century.

Lollygag.co

Aug 28, 2024  on Shopify

Products not syncing to Tiktok seller, we reinstalls their app 3 times. Endless talks to their TikTok support didn't help, I'm starting to think that TikTok are using bots for support

AIMENEE SHOP

Aug 28, 2024  on Shopify

Ça m’a pris plusieurs jours pour pouvoir réussir. Mais une fois que j’ai compris c’est excellent

My Store

Aug 27, 2024  on Shopify

Great Company. Thank you for being there and for doing such an incredible job in every way. Thanks again and again. Have a fantastic Wednesday.

Infinite Emporium

Aug 27, 2024  on Shopify

Setting up our TikTok Business Account was straightforward, and the ability to target specific demographics has been invaluable in driving traffic to our Shopify Store. Highly Recommended

L & M Kee, LLC

Aug 24, 2024  on Shopify

Be very careful of violating any Tiktok policies. They will shut your shop and withhold all the funds that they owe you regardless of whether you are in the right. Their Appeals process is unfair.

MagiLens

Aug 24, 2024  on Shopify

It was very easy to install. Once I start using it then I will how well it delivers results but for now, I am happy

Sunshine & Daisies Customs Co.

Aug 23, 2024  on Shopify

Tik tok has made it such a hard platform to use. This is the third time that they’ve closed my store and I finally was invited to TikTok shop and had my Shopify my products ready to sync over and out of the blue. I woke up one morning and my shop was closed would not let me appeal it it said it was closed andFebruary this is August and for the last few months I’ve been selling on my business page and I was on TikTok shop all the sudden closed one morning and said had been since February it’s August btw now so a.i or whatever sucks Boone to ever talk to or no real help if you have an issue not even worth it at this point m about to give up

Electrokaest

Aug 22, 2024  on Shopify

انه في غايه الروعه نشكرم على هاذا التطبيق المميز والاحترافي

Blooming Violets

Aug 22, 2024  on Shopify

Popular, no hoops to jump thru. In less than 24 hrs I've gotten more attention referencing my business than I have in over a month paying for expensive click bait ads on other platforms. I wish I'd of just stuck with Tiktok to start with. ❤️

Fitness Paradise USA

Aug 22, 2024  on Shopify

La recomiendo mucho porque es una app informativa y divertida. Muchos creadores de contenido se esmeran cada día por compartir información muy valiosa

Punks & Primadonnas

Aug 21, 2024  on Shopify

Easy to set up and integrate with Shopify. Will only generate leads and create awareness for my brand.

kittykatandthings.shop

Aug 21, 2024  on Shopify

Its was easy to install and easy to setup. All though if it was a voice over walking u through the app going step by step and guiding you through it would be very helpful because some people learn by vocal and some by nonvocal setup apps

Watkins trends

Aug 21, 2024  on Shopify

its the go to app for online buisnesses that says it all you cant go wrong with the advertising methods that they use

HypraShades

Aug 20, 2024  on Shopify

when trying to go TikTok Organic, Tiktok does not feed your content to even a small amount of people forcing you to stay at zero views and buy a promotion.

My Store

Aug 19, 2024  on Shopify

I would recommend this app to everyone because of its easy to use and understanding, very educational and when all else fails, you can always count on support.

BeShop

Aug 18, 2024  on Shopify

I truly enjoy TikTok. Attempting to integrate to social media isn't easy. Learning daily! Thanks guys for your smooth interface.

Tierra Michelle

Aug 18, 2024  on Shopify

I love being able to easily connect my business to both a profile and a TikTok shop. Looking forward to a seamless transition into more engagement with my brand (& lots more sales)

Evolving Sharper

Aug 18, 2024  on Shopify

I have a really good experience with TikTok. I have met some really good people with this app as well as being able to create content is amazing.

Pleea Cosmetics®

Aug 17, 2024  on Shopify

Objetivamente la aplicación es muy mala para un país como Colombia, no ves resultados, cuesta mucho el día y nunca sabes si la gente vio la campaña o no, no la recomiendo, no pierdan el dinero por lo menos en Colombia.

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