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Customer reviews: TikTok

Develop by TikTok Inc.

The Shopify TikTok app helps merchants integrate TikTok marketing tools directly into their Shopify stores, enabling seamless ad campaigns and shoppable videos. Reading customer reviews can help you decide if this app is the right fit for your eCommerce strategy.

Reviews (9,880)

Overall rating
4.8

What Merchants Think

Overall, merchants express positive feedback for TikTok, praising its ease of use and effectiveness in reaching new audiences. Many have noted significant growth in sales and audience engagement, highlighting the platform's role as a powerful digital marketing tool. However, there are some concerns about integration with Shopify and certain business functionalities.

Key Strengths

  • Easy and intuitive setup process
  • Effective audience targeting and wide reach
  • Innovative and dynamic marketing features
  • Significant impact on sales and brand visibility
  • Engaging platform for creative campaigns

Common Concerns

  • Challenges with Shopify integration
  • Confusion over account setup procedures
  • Difficulty resolving support issues with TikTok
  • High advertising costs
  • Unreliable syncing of product information

Final Thoughts

TikTok is considered a highly valuable tool for modern digital marketing, offering merchants powerful ways to engage with a broad audience. While generally easy to use and effective, improvements are needed in support responsiveness and integrations like Shopify. Despite some technical challenges, TikTok remains a compelling choice for businesses looking to innovate and expand their market reach.

Curves In Style

Sep 25, 2024  on Shopify

Very Very difficult to get approved, took me many tries but I am persistent hoping all I went through will be performing well

Flint Clothing

Sep 25, 2024  on Shopify

Integration was a constant pain. When we imported our products 80% failed verification with no explanation and would not verify after multiple amendments. Raised a support ticket for help, got nowhere and they market the ticket as resolved despite not addressing the issue. The core issue appears to be over the name of our products, which are factually accurate and design-inspired names, yet they appear to breach some standards. There appears to be no way to have a human review the products to see that they meet the guidelines and I don't expect they will amend the algorithm any time soon. Awful experience thus far.

Sew Colorful

Sep 23, 2024  on Shopify

Its fine once you get in but I had problems loading documents from my phone because the whole screen was not displaying. It would also be nice to have step by step more obvious

Olive & Oak Company

Sep 23, 2024  on Shopify

I love being able to use TikTok to promote my small business and help woman feel amazing about themselves with the clothes they wear!

NexGenShop

Sep 23, 2024  on Shopify

TikTok-kommentarer är ofta korta, fyndiga och fulla av memes eller intern humor som speglar plattformens trendiga och snabba kultur.

Faustin Deal

Sep 21, 2024  on Shopify

To tell the true, I don't really have experience selling with TikTok, but I see other who sells on TikTok, I would like to do as well if it is possible.

Busy mom & baby store

Sep 21, 2024  on Shopify

This integration has been especially positive for businesses in industries like fashion, beauty, lifestyle, and home decor, where TikTok’s visual and trend-based nature aligns perfectly with Shopify’s e-commerce capabilities. Also, The integration of TikTok and Shopify has created a positive experience for many businesses, especially small and medium-sized enterprises (SMEs) looking to leverage social commerce. Here are a few key positive aspects of this collaboration.

Clean Slate Candle Co

Sep 20, 2024  on Shopify

This was the easiest set up. The tiktok shop setup was a breeze. When I submitted the wrong info I was given a step by step explanation of the issue and what was needed to fix. Would highly recommend.

Hunter Shop

Sep 20, 2024  on Shopify

me encanta esta aplicacion dentro de shopify, nos ofrece una amplia posibilidad de marketing organico. gracias tik tok

Tiny Tots Store Ltd

Sep 18, 2024  on Shopify

worked great april 2024 now september 2024 no product sync from shopify to tiktok and visa versa so inventory is always wrong on 1 of them and tiktok dont seem to help when i do tickets. nothing but stress now

Reiff Knives

Sep 18, 2024  on Shopify

Just got it set up. So far so good. Very easy to set up. I can't speak to it beyond the smooth setup/installation process.

Cora Wear

Sep 17, 2024  on Shopify

No support at all, in fact the whole TikTok app is shocking as it is. Can only speak with a robot that does nothing. We have over 5,000 products and this didn't sync stock count and other features. All it did was import a title with images but not the rest, so all items unavailable anyway. It's a waste of time as this may need to be all added manually. Won't be wasting more time with this shocking app

Drink +5

Sep 17, 2024  on Shopify

Setting up Tik Tok for Business was fairly simple when you follow the steps! Looking forward to increasing our business through this platform.

Il Paradiso dei Cuccioli

Sep 17, 2024  on Shopify

L'app è molto semplice da usare e da configurare, unica e grande pecca, spesso gli ad account vengono bannati subito dopo il lancio di una campagna pubblicitaria, senza alcun motivo.

Beauti Care

Sep 17, 2024  on Shopify

after finding my busines and ads account everything went well really good and powerful platform. good for marketing and setting up new business. hope it goes well. wish me luck as im broke. =(

Sunbelle Boutique

Sep 15, 2024  on Shopify

So far the process seems legit. It was an executive process and didn't feel like it was complicated I just knew I had to be precise with the information. With some patience and an understanding of timing everything synced perfectly.

MARIE & COAVEN

Sep 15, 2024  on Shopify

Rapide et efficace d'installation considérée par notre entourage comme étant une plateforme très sérieuse .Nous l'utiliserons avec grande confiance. MARIE & COAVEN

Blessedbywest

Sep 15, 2024  on Shopify

I m still in the prodded of getting reviews so can’t say to much but as far as this it’s been good app let’s see if it really brings in the customers

Boatlode

Sep 14, 2024  on Shopify

I will know more once I post my first ad campaign, but was extremely easy to set up. Very excited to get started with my first AD. Have 1 ad ready and will start today once I fine tune the video.

3 L Catering & Events

Sep 12, 2024  on Shopify

I would recommend cause it's easy to set up. i would not recommend to people with lack of financial funds.

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