TikTok logo

Customer reviews: TikTok

Develop by TikTok Inc.

Reviews (28,719)

Overall rating
4.8

What Merchants Think

Overall, merchants express positive feedback for TikTok, praising its ease of use and effectiveness in reaching new audiences. Many have noted significant growth in sales and audience engagement, highlighting the platform's role as a powerful digital marketing tool. However, there are some concerns about integration with Shopify and certain business functionalities.

Key Strengths

  • Easy and intuitive setup process
  • Effective audience targeting and wide reach
  • Innovative and dynamic marketing features
  • Significant impact on sales and brand visibility
  • Engaging platform for creative campaigns

Common Concerns

  • Challenges with Shopify integration
  • Confusion over account setup procedures
  • Difficulty resolving support issues with TikTok
  • High advertising costs
  • Unreliable syncing of product information

Final Thoughts

TikTok is considered a highly valuable tool for modern digital marketing, offering merchants powerful ways to engage with a broad audience. While generally easy to use and effective, improvements are needed in support responsiveness and integrations like Shopify. Despite some technical challenges, TikTok remains a compelling choice for businesses looking to innovate and expand their market reach.

Tosoo Energy

Sep 28, 2024  on Shopify

It was easy to set up. Hoping the approval process will go smoothly as well so I can get started quickly.

Danger Close Apparel

Sep 27, 2024  on Shopify

Onboarding was terrible! The product import process is too bulking and auto features are highly inaccurate. The worst thing about this is TikTok encrypts order details in Shopify, so you can't use Shopify or other third part apps to ship items... I understand protecting customer data, but many seek a solution so businesses don't need multiple ways to get orders out the door. Other than that, the app is stable and works as intended.

Flint Clothing

Sep 25, 2024  on Shopify

Integration was a constant pain. When we imported our products 80% failed verification with no explanation and would not verify after multiple amendments. Raised a support ticket for help, got nowhere and they market the ticket as resolved despite not addressing the issue. The core issue appears to be over the name of our products, which are factually accurate and design-inspired names, yet they appear to breach some standards. There appears to be no way to have a human review the products to see that they meet the guidelines and I don't expect they will amend the algorithm any time soon. Awful experience thus far.

Curves In Style

Sep 25, 2024  on Shopify

Very Very difficult to get approved, took me many tries but I am persistent hoping all I went through will be performing well

LondonVogue24 (Baby Care)

Sep 25, 2024  on Shopify

This app is amazing! You can find everything you need for your baby and kids in one place. The quality is top-notch, and the prices are unbeatable. Highly recommend for parents looking for great value!

NexGenShop

Sep 23, 2024  on Shopify

TikTok-kommentarer är ofta korta, fyndiga och fulla av memes eller intern humor som speglar plattformens trendiga och snabba kultur.

Olive & Oak Company

Sep 23, 2024  on Shopify

I love being able to use TikTok to promote my small business and help woman feel amazing about themselves with the clothes they wear!

Sew Colorful

Sep 23, 2024  on Shopify

Its fine once you get in but I had problems loading documents from my phone because the whole screen was not displaying. It would also be nice to have step by step more obvious

Busy mom & baby store

Sep 21, 2024  on Shopify

This integration has been especially positive for businesses in industries like fashion, beauty, lifestyle, and home decor, where TikTok’s visual and trend-based nature aligns perfectly with Shopify’s e-commerce capabilities. Also, The integration of TikTok and Shopify has created a positive experience for many businesses, especially small and medium-sized enterprises (SMEs) looking to leverage social commerce. Here are a few key positive aspects of this collaboration.

Faustin Deal

Sep 21, 2024  on Shopify

To tell the true, I don't really have experience selling with TikTok, but I see other who sells on TikTok, I would like to do as well if it is possible.

Clean Slate Candle Co

Sep 20, 2024  on Shopify

This was the easiest set up. The tiktok shop setup was a breeze. When I submitted the wrong info I was given a step by step explanation of the issue and what was needed to fix. Would highly recommend.

Hunter Shop

Sep 20, 2024  on Shopify

me encanta esta aplicacion dentro de shopify, nos ofrece una amplia posibilidad de marketing organico. gracias tik tok

Reiff Knives

Sep 18, 2024  on Shopify

Just got it set up. So far so good. Very easy to set up. I can't speak to it beyond the smooth setup/installation process.

Tiny Tots Store Ltd

Sep 18, 2024  on Shopify

worked great april 2024 now september 2024 no product sync from shopify to tiktok and visa versa so inventory is always wrong on 1 of them and tiktok dont seem to help when i do tickets. nothing but stress now

Il Paradiso dei Cuccioli

Sep 17, 2024  on Shopify

L'app è molto semplice da usare e da configurare, unica e grande pecca, spesso gli ad account vengono bannati subito dopo il lancio di una campagna pubblicitaria, senza alcun motivo.

Drink +5

Sep 17, 2024  on Shopify

Setting up Tik Tok for Business was fairly simple when you follow the steps! Looking forward to increasing our business through this platform.

Cora Wear

Sep 17, 2024  on Shopify

No support at all, in fact the whole TikTok app is shocking as it is. Can only speak with a robot that does nothing. We have over 5,000 products and this didn't sync stock count and other features. All it did was import a title with images but not the rest, so all items unavailable anyway. It's a waste of time as this may need to be all added manually. Won't be wasting more time with this shocking app

Beauti Care

Sep 17, 2024  on Shopify

after finding my busines and ads account everything went well really good and powerful platform. good for marketing and setting up new business. hope it goes well. wish me luck as im broke. =(

Blessedbywest

Sep 15, 2024  on Shopify

I m still in the prodded of getting reviews so can’t say to much but as far as this it’s been good app let’s see if it really brings in the customers

MARIE & COAVEN

Sep 15, 2024  on Shopify

Rapide et efficace d'installation considérée par notre entourage comme étant une plateforme très sérieuse .Nous l'utiliserons avec grande confiance. MARIE & COAVEN

Scroll to Top