Shopify support apps 2025

Redpen Widget

Customer Support Request and Bug Capture Platform Show more

Redpen Widget is a powerful customer support request and bug capture platform designed to enhance your existing issue tracking tools. By enabling users to report visual and actionable issues directly from their web browsers, Redpen significantly reduces bug turnaround time. The app simplifies the traditionally tedious process of logging bugs by allowing reports to be submitted with just a single click, thus saving development teams valuable time and resources. Redpen not only speeds up the reporting process but also ensures that each report includes comprehensive diagnostic information and visual evidence, making it easier for teams to address issues efficiently. By streamlining the issue reporting workflow, Redpen helps reduce both development and support costs, providing a seamless experience for both users and support teams.

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Visual reports

Actionable issues

Single click reporting

Browser integration

Issue diagnostics

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WonderChat: AI Support Chatbot

$99.99-$499.99 / Month

8.2

1 Reviews

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Easily automate customer support for your store with AI Show more

The Wonderchat app is a powerful tool designed for merchants seeking to enhance their Shopify stores with advanced chatbot capabilities. With this app, store owners can seamlessly integrate their Shopify platform with Wonderchat chatbots, enabling them to access real-time product and order information instantly. This integration not only streamlines customer interactions by providing detailed responses to product inquiries but also empowers chatbots to inform customers about ongoing promotions, boosting engagement. By delivering up-to-date information, the app enhances the overall shopping experience, making it more personalized and efficient. In addition, Wonderchat simplifies the management of customer queries, allowing merchants to focus on other critical aspects of their business. Overall, the Wonderchat app is an essential tool for any Shopify merchant looking to leverage chatbots for improving customer service and sales conversions.

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Product information retrieval

Order information access

Promotion notifications

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Parcelecho Order Tracking

$7.9-$27.9 / Month

8.2

2 Reviews

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Track your order, use lookup, get email updates and tracking. Show more

Parcelecho Map Order Tracking is a robust app designed to streamline your package tracking experience. It seamlessly integrates Google Maps to provide real-time visualizations of your package's journey, ensuring you're always informed of its current location. The app stands out by offering automated email notifications, keeping you and your customers updated with the latest package status with ease. Additionally, Parcelecho allows you to incorporate a custom tracking page directly in your own store, offering a cohesive and personalized experience for your users. Whether you're managing an e-commerce store or simply want to keep tabs on your parcels, Parcelecho delivers reliable tracking tools and customer communication features. Its intuitive interface and practical functionalities make it an essential tool for efficient order management.

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Email notifications

Package location tracking

Google map support

Store tracking page

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K: TikTok Chat + AI

$4.99-$7.99 / Month

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Effortlessly embed TikTok Chat to enhance customer engagement and drive sales. Show more

K: TikTok Chat is an innovative app designed to integrate TikTok's communication capabilities directly into your website, enhancing interaction with your audience. By adding a customizable button, visitors can connect with you instantly, whether they seek answers to questions, need more product details, or are ready to make a purchase. This app provides a seamless, real-time communication channel that meets users on the platform they trust and use frequently. You can route users to the appropriate TikTok profile or support representative for swift responses, ensuring efficient customer service. The integration supports a smooth mobile-first experience, vital for today's digital landscape, and allows you to tailor the appearance of chat icons, text, and colors to match your brand identity. With K: TikTok Chat, transform every webpage visit into a potent opportunity to engage with potential clients and boost your sales.

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Seamless integration

Real-time communication

Brand customization

Customizable button

Embed tiktok chat

Direct tiktok messaging

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HelpEcho ‑ Customer Support

$5.99-$49.99 / Month

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Effortless support management: streamline ticketing, automate responses, enhance communications. Show more

HelpEcho - Customer Support is a comprehensive solution designed to streamline your customer service operations. By offering robust ticketing features, it converts customer emails into trackable tickets effortlessly, ensuring nothing falls through the cracks. With multichannel communication and a dedicated customer portal, you can manage all support queries from one organized dashboard. The app enhances efficiency through smart sorting, saved replies, and workflow automation, allowing your support team to resolve issues swiftly and effectively. HelpEcho is equipped to handle unlimited agents, ensuring your entire team can collaborate without restrictions. Additionally, it empowers businesses to send branded notifications, keeping all stakeholders informed. Elevate your customer service experience and grow your brand with HelpEcho’s seamless and professional support tools.

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Workflow automation

Customer portal

Dashboard management

Multichannel communication

Branded notifications

Saved replies

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Flowcart Whatsapp Chat+AI+CRM

$19.99-$69.99 / Month

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Unified platform: Sales, marketing, support, and AI on WhatsApp.

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Shipway Order Tracking

$29-$99 / Month

7.2

65 Reviews

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Order Tracking, Track Order, Order Lookup, Upsell, EDD Show more

Shipway Order Tracking is a premier platform designed specifically for direct-to-consumer (D2C) eCommerce businesses, focusing on enhancing the post-purchase experience. This app offers a comprehensive solution for managing customer satisfaction and loyalty by providing proactive order tracking and status updates through SMS, Email, and WhatsApp. With a branded order tracking page that includes an estimated delivery date, customers have a transparent view of their orders. The app also features a feedback and review widget, enabling businesses to gather valuable customer insights and calculate Net Promoter Score (NPS) for in-depth buyer satisfaction analysis. Shipway Experience handles customer queries efficiently and encourages repeat purchases through personalized product recommendations. By using Shipway Order Tracking, businesses can foster long-term customer relationships and drive increased sales.

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Product recommendations

Order tracking

Collect reviews

Branded tracking page

Status updates

Nps calculation

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来宝 AI 智能客服机器人

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客服机器人 7/24 在线自动应答客户咨询，支持全球 100+ 种语言 Show more

来宝 AI 智能客服机器人是一款革命性的客服解决方案，专为跨境卖家设计，旨在提升客户服务效率和商机把握能力。通过其先进的AI技术，该智能机器人能够准确理解对话意图，全天候24/7自动回复来自Email、Facebook、Instagram等多渠道的客户咨询。集成了多种主流交易平台，机器人能主动拉取并展示交易信息，方便卖家实时掌握订单动态。支持全球100多种语言的双向实时翻译功能，确保无论来自何地的买家都能得到流畅的沟通体验。此外，系统还能与第三方平台对接，实现订单数据的自动更新和展示，帮助卖家一步管理多个渠道和店铺。丰富的多维度数据统计功能，助力商家更精准地洞察市场趋势，优化广告引流效果。

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自动回复客户

7/24随时在线

多渠道支持

多语言翻译

订单数据整合

多维度数据统计

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Devion Phone Order buttons

$5 / Month

1 Reviews

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Quickly add "Order by Phone" and "Order on WhatsApp" buttons Show more

Devion Phone Order Buttons is an intuitive app designed for merchants who prioritize direct customer interaction. This user-friendly tool allows you to seamlessly integrate customizable and responsive order buttons into your product pages without any coding required, enabling a smooth adaptation across various themes. By facilitating easy contact through WhatsApp or phone, the app helps enhance the customer experience, simplify the ordering process, and significantly reduce cart abandonment. Businesses that thrive on personal connections will find this app indispensable for closing sales faster and offering superior support. With features that allow you to adjust the button's size, color, position, edges, background, and animation, Devion offers flexibility and ensures that your call-to-action aligns perfectly with your store's aesthetic. Overall, this app empowers you to generate more sales by making the purchase journey easier and more personalized for your customers.

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Responsive design

Customizable buttons

Reduce cart abandonment

Enhance customer experience

Add order buttons

Simplify ordering

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ARCS Support Ticketing System

$2.99-$15.99 / Month

(1/5)

1 Reviews

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Easy and Reliable Support System Show more

The ARCS Support Ticketing System is a user-friendly and scalable application designed to enhance customer support and streamline communication management for stores. By enabling customers to initiate support tickets, the app allows store owners and managers to efficiently review, address, and resolve customer inquiries, issues, and feedback from a centralized platform. With the flexibility to toggle ticketing capabilities for customers, store managers can personalize the support experience. The system also offers features to customize the content displayed on the support page, ensuring alignment with brand communication. Moreover, it provides a reliable way to track ticket status, keeping both customers and staff informed throughout the resolution process. This comprehensive solution enhances customer service operations, ensuring timely and effective responses to customer needs.

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Initiate support tickets

Review customer inquiries

Respond to issues

Manage communication

Track ticket status

Customize support page

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Talkom AI Agentic Commerce

$39-$299 / Month

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AI shopping assistant for personalized recommendations and instant customer support. Show more

Talkom AI Agentic Commerce is an innovative embedded AI shopping solution designed to transform how customers interact with your online store. Acting like a dedicated ChatGPT for your business, Talkom offers a natural, conversational interface that enhances the shopping experience by providing personalized product recommendations and simplifying the cart-building process. Beyond its shopping capabilities, Talkom proficiently handles customer support inquiries, such as order tracking and return policies, significantly reducing repetitive support tasks for merchants. With its unique ability to autonomously learn store information, Talkom instantly addresses customer queries, ensuring efficient and precise service. Additionally, it incorporates features like order tracking and refund triggers, with adaptability to cater to store-specific needs through document uploads or external links. This customizable AI shopping interface is optimized for use across desktop, mobile, and tablet, helping retailers drive upsells and enrich the overall consumer journey.

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購入体験プラットフォーム「Recustomer」

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ECサイトにお試し機能を実装するサービスです。実物が見られない不安を解消することで、購入体験を向上します。 Show more

Recustomer 自宅で試着 is an innovative app that facilitates a try-before-you-buy shopping experience on your own e-commerce site. Customers can easily order items for trial, gaining the confidence to make informed purchasing decisions from the comfort of their homes. The app streamlines the entire try-on process by offering robust support for merchants, particularly in handling returns after the trial period. It includes features like a dedicated "Try-On" button for select items, making the service incredibly user-friendly. After trying the products, users can effortlessly process returns or complete their purchases, ensuring a seamless transition between trial and decision-making. The app also sets clear guidelines for return deadlines, helping manage expectations and logistics effectively. Additionally, the warehouse inspection feature ensures that any returned items are thoroughly checked for damages, maintaining the integrity of the inventory.

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Trial orders

Return requests

Try-on button

Return deadline

Warehouse inspection

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Ozaz Tracking

$2010-$999 / Month

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Real-time order shipment tracking app Show more

Ozaz Tracking is an innovative app designed to transform order shipment tracking for Shopify merchants. By delivering real-time updates on shipment statuses, it removes the uncertainty and guesswork often associated with order management. This app enhances merchants' visibility into their logistics processes, leading to greater customer satisfaction and a reduction in support inquiries. Ideal for businesses handling seamless order volumes, Ozaz Tracking efficiently streamlines operations, saving both time and resources. Its seamless integration with Shopify ensures an easy setup, while automated status updates keep merchants informed at every stage. Ozaz Tracking is the perfect tool for businesses seeking to optimize their shipment tracking and improve overall operational efficiency.

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Seamless integration

Real-time shipment tracking

Automated status updates

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Keepoala: Returns & rewards

$9 / Month

8.2

4 Reviews

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Return reducing loyalty program. Return portal & dashboard. Show more

Keepoala: Returns & Rewards is an innovative app designed to enhance customer loyalty and retention for online shops by reducing the volume of product returns. This multi-brand loyalty program incentivizes customers to retain their orders by awarding points for keeping the items. These points can then be redeemed for vouchers within the shop, thereby fostering customer satisfaction and encouraging brand loyalty. The app seamlessly integrates with Shopify, allowing retailers to manage returns efficiently through a whitelabel return portal. By encouraging shoppers to keep 9 out of 10 orders, Keepoala not only opens up new channels for customer acquisition but also helps in maintaining revenue and boosting Net Promoter Scores (NPS). Additionally, the built-in dashboard aids businesses in identifying their most profitable customer groups and understanding the reasons behind returns for better strategic planning.

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Store credit rewards

Coupons and discounts

Shopify integration

Custom loyalty programs

Multi-brand loyalty program

Points for non-returns

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Nerdy Form Builder

$4.99-$6.99 / Month

9.1

20 Reviews

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Contact form. Form builder, Pop-up form, Product form. Show more

Nerdy Form Builder is an essential tool for e-commerce merchants aiming to harness the power of customer information. With its user-friendly interface, it allows you to craft engaging, customizable forms ranging from intricate surveys to basic contact forms, enhancing customer interaction and engagement. The data collected through these forms is invaluable for making informed business decisions and tailoring products and services to meet customer needs effectively. The app features customizable email notifications and auto-responders, ensuring timely communication with your audience. Additionally, Nerdy Form Builder supports the creation of multistep forms, pop-up forms, and those with conditional logic to improve the user experience. The ability to upload and attach files in notification emails further expands the app’s versatility. This tool is designed to optimize business operations, improve user interactions, and facilitate data-driven decision-making strategies.

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Conditional logic

Customizable forms

Email notifications

File uploads

Multistep forms

Pop-up forms

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Spark ‑ WhatsApp Chat Button

$4.99-$9.99 / Month

9.1

3 Reviews

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Enable seamless customer support with direct WhatsApp chat integration. Show more

Spark ‑ WhatsApp Chat Button is an innovative app designed to seamlessly integrate direct WhatsApp communication into your online storefront. This feature-rich tool allows your customers to easily reach out for pre-sale queries and order-related inquiries in real-time, enhancing their shopping experience with familiar and convenient messaging. By facilitating swift responses on a globally renowned platform, the app helps to eliminate obstacles in the purchasing process, establish vital customer trust, and offer instant support, ultimately encouraging more conversions. With customizable features, you can tailor the chat button's appearance by adjusting its color, size, position, and text to align with your brand. Additionally, you can set visibility according to your business hours and choose which pages or device types display the chat option. Enhance user interaction further with prefilled chat messages, ensuring a personalized and efficient customer service journey.

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Customizable button

Set business hours

Direct whatsapp chat

Prefill chat message

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Ami ‑ AI Shopping Agent

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"Boost sales with AI-powered instant answers and tailored product suggestions." Show more

Ami ‑ AI Shopping Agent is designed to transform casual browsers into committed buyers by leveraging AI to predict and answer product-related questions that influence purchasing decisions directly on your product pages. By absorbing and analyzing information from your product and website pages, Ami identifies which queries most frequently drive sales and provides concise, precise, AI-generated responses at the moment of decision-making. This proactive engagement not only diminishes the volume of service inquiries but also boosts sales by keeping customers informed and interested. Additionally, Ami elegantly presents relevant product recommendations in an intuitive carousel, enhancing the shopping experience and encouraging further exploration. Its smart Q&A feature ensures instant and accurate responses, while the auto-learning capability eliminates the need for manual setup, making integration effortless. With a simple setup process requiring only a few clicks, Ami is an invaluable tool for any online business looking to increase conversion rates and streamline customer interaction.

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Product recommendations

Effortless setup

Smart q&a

Auto-learning

Conversion-driven

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FAQbucket: Product FAQ & Page

$4.55-$9.55 / Month

8.2

4 Reviews

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Discover our fully customizable FAQ solution and helpdesk Show more

FAQbucket is a revolutionary app designed to enhance your store's FAQ section, making it an essential tool for businesses aiming to improve customer service and streamline information. With a focus on user-friendliness, the app allows you to create eye-catching FAQ sections that effortlessly integrate with your store's theme, elevating your brand's image through extensive customization options. You can easily adjust fonts, colors, and styles to suit your unique brand identity. The app ensures fast loading times, providing customers with instant access to information, and thereby reducing the volume of customer support requests. FAQbucket also offers flexibility with over 20 pre-built templates that can be fully customized, allowing you to tailor questions and answers to meet your specific needs. Transform your store's FAQ section into an engaging and efficient resource with FAQbucket, and enjoy improved customer satisfaction.

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Pre-built templates

Fully customizable

Faq anywhere

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Octosell: AI Chatbot as Popup

8.2

4 Reviews

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Add AI chatbot for skincare advice and product recommendations Show more

Octosell AI Sales Assistant is a cutting-edge app designed to revolutionize the sales process with its AI-powered chatbot feature. It provides personalized skincare advice, helping customers find the right products for their unique skin needs, thereby addressing the common issue of product selection uncertainty. The app seamlessly integrates into websites with a simple plug-and-play setup that requires no coding, making it accessible for businesses of all sizes. Additionally, it maintains a mobile-friendly user interface and employs lazy loading to ensure there's no impact on page load speed. By actively engaging users, the app significantly reduces customer drop-offs and enhances the overall shopping experience. As a result, Octosell AI not only boosts customer satisfaction but also drives sales by suggesting tailored product recommendations effortlessly.

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Fast loading

Product recommendations

Easy integration

Ai chatbot

Mobile-friendly

Skincare advice

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Mailo AI : E‑Mail Support AI

$19-$499 / Month

7.1

5 Reviews

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AI-driven email management for exceptional customer service Show more

Mailo Ai is an innovative customer support tool designed to optimize email management through advanced artificial intelligence. Its AI-driven automation capabilities allow businesses to efficiently handle customer inquiries, providing personalized and prompt responses that elevate customer satisfaction. By automating email classification and response generation, Mailo Ai eliminates the need for manual sorting, allowing support teams to focus on more critical tasks. Seamlessly integrating with platforms like Shopify, it enables businesses to streamline their support workflows without disrupting existing systems. Furthermore, its advanced customer sentiment analysis helps prioritize emails, ensuring that urgent matters are addressed promptly. Overall, Mailo Ai transforms customer support into a more efficient, responsive, and time-saving process.

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Shopify integration

Automated replies

Automated email classification

Sentiment analysis

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Shopify support apps

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Showing 680 to 700 of 1293 Apps

Redpen Widget

WonderChat: AI Support Chatbot

Parcelecho Order Tracking

K: TikTok Chat + AI

HelpEcho ‑ Customer Support

Flowcart Whatsapp Chat+AI+CRM

Shipway Order Tracking

来宝 AI 智能客服机器人

Devion Phone Order buttons

ARCS Support Ticketing System

Talkom AI Agentic Commerce

購入体験プラットフォーム「Recustomer」

Ozaz Tracking

Keepoala: Returns & rewards

Nerdy Form Builder

Spark ‑ WhatsApp Chat Button

Ami ‑ AI Shopping Agent

FAQbucket: Product FAQ & Page

Octosell: AI Chatbot as Popup

Mailo AI : E‑Mail Support AI

Frequently Asked Questions (FAQ)

1. What are Shopify support apps?

2. How can these apps improve my store's customer experience?

3. Are Shopify support apps easy to integrate?

4. Do these apps offer analytics and reporting features?

5. Can I customize the features of these apps to suit my needs?

6. How do these apps help in boosting sales?

7. Are there free Shopify support apps available?

8. How do I choose the right support app for my store?

9. Is customer support available for these apps?