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Return portal that drives exchange / store credit over refunds Show more

Magic: Exchanges and Returns is a cutting-edge app designed to optimize the returns process for businesses, enhancing customer satisfaction while easing the workload on customer service teams. By encouraging exchanges or store credit over traditional refunds, Magic helps transform potential lost sales into opportunities for customer engagement and loyalty. Customers can seamlessly purchase new items during the return procedure, promoting repeat business and strengthening brand interaction. With user-friendly features like clear instructions, real-time tracking, and customizable return reasons, businesses can gain valuable insights into customer preferences and needs. The app also includes a virtual inspection feature, allowing businesses to assess items before they reach the warehouse. Furthermore, Magic integrates with a wide range of WMS and CRM tools, ensuring a streamlined and efficient returns management process that aligns with existing business operations.
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Store credit options
Real-time tracking
Custom return reasons
Encourage exchanges
Purchase during returns
Virtual inspection

OTP Order Verification for COD, Abandoned Cart Recovery & more Show more

Msgly ‑ Global SMS Notifier is a versatile app designed to enhance customer communication through automated SMS notifications for key order-related events. By sending customizable SMS messages, it effectively increases the chance of recovering abandoned checkouts. The app covers the entire customer journey by sending notifications for abandoned carts, order verification via OTP/SMS, order confirmations, cancellations, and refunds. It also provides comprehensive tracking data, allowing businesses to monitor customer interactions, such as link clicks within SMS and completed checkouts. With Msgly, businesses can easily manage and review all sent messages, ensuring consistent and timely communication with customers. This app simplifies order management and improves engagement, ultimately driving sales and enhancing customer satisfaction.
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Abandoned cart recovery
Automated sms notifications
Order verification otp
Customizable sms texts
Order confirmation updates
Order cancellation notifications

Agrega WhatsApp y la URL del producto al mensaje del chat. Show more

GOM Tools: Addons + WhatsApp is an intuitive application designed to seamlessly integrate a WhatsApp contact widget into your website with just a few steps—eliminating the need for third-party developers. This user-friendly tool empowers website owners to enhance their communication capabilities, facilitating direct interaction with visitors via WhatsApp. GOM Tools provides the flexibility of incorporating additional features without the requirement of purchasing extra plans, making it a cost-effective solution. An added advantage is the ability to track click events on the WhatsApp widget through Google Analytics, providing valuable insights into user interactions. Furthermore, the app enables the initiation of conversations with an introductory message that includes the URL from which the contact writes, personalizing and contextualizing the communication. Perfect for businesses looking to streamline customer engagement, GOM Tools offers a practical solution to enhancing website functionality and analytics integration.
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Whatsapp integration
Contact widget
Product url in chat
Click events tracking

"Customize account/orders easily; add support, communication, and personalization features." Show more

Account Blocks is a dynamic app designed to enhance your online store's account and order pages, offering a seamless editing experience without the need for coding skills. With features like Order Report, Order Note, and Order Special Request, customers can easily communicate their concerns, add notes, or make special requests directly on their orders, fostering better interaction and satisfaction. The app also integrates Support Sections, providing instant access to support via call, chat, or email right from the profile or order pages. This ensures that your customers receive timely assistance, enhancing their overall shopping experience. Upcoming features will include checkout blocks, further extending the app's versatility and functionality. With Account Blocks, you can provide a personalized and user-friendly interface, ultimately leading to improved customer relationships and retention.
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Personalized experiences
No coding needed
Edit account pages
Order communication tools
Instant support options
  • $49-$69 / Month
  • Free Plan Available
  • 7 Days Free Trial
8
5 Reviews

Market, Sell & Support with the All In One Messaging Platform Show more

Desku − AI Chatbot + ChatGPT is a powerful customer experience platform tailored for online stores aiming to enhance their customer service and drive sales. This versatile application provides ready-to-use sales and support chatbots that effectively increase revenue by swiftly answering common queries from customers. By consolidating all customer interactions, Desku ensures seamless communication across various channels, such as email, chat, Instagram, and Facebook, through a unified inbox. It streamlines operations with features like order management, allowing users to edit, refund, duplicate, and cancel orders directly within the platform. Desku also enhances efficiency through AI-powered ticket management, enabling quick responses to customer inquiries. Its AI CoPilot feature equips support teams with instant access to comprehensive customer details, further elevating service quality. Additionally, Desku offers 24/7 AI support to tackle FAQs via a Help Center and chat functionalities, ensuring consistent and reliable customer assistance.
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Order management
Quick responses
24/7 ai support
Omnichannel inbox
Ai copilot
  • $19.99-$99.99 / Month
  • Free Plan Available
1 Reviews

"Automated 24/7 chat support with personalized suggestions and performance insights." Show more

Store Bot AI – Smart Assistant is a cutting-edge tool designed to revolutionize customer support for online stores through AI-powered chat technology. It seamlessly handles product inquiries, order tracking, and cancellation requests, providing instant replies and personalized product suggestions to enhance customer engagement. With 24/7 availability, the app ensures that customers always receive prompt assistance, improving overall satisfaction and store experience. Merchants can access detailed statistics on chatbot performance, including total chats, unique customer interactions, and average replies. Performance analytics are presented through intuitive 30 and 90-day graphs, enabling merchants to assess impact and make informed decisions for optimization. Store Bot AI streamlines customer service operations, freeing up time for merchants to focus on growing their businesses.
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Performance insights
Engagement boost
24/7 availability
Instant replies
Personalized suggestions
Automated chat support

客服机器人 7/24 在线自动应答客户咨询,支持全球 100+ 种语言 Show more

来宝 AI 智能客服机器人是一款革命性的客服解决方案,专为跨境卖家设计,旨在提升客户服务效率和商机把握能力。通过其先进的AI技术,该智能机器人能够准确理解对话意图,全天候24/7自动回复来自Email、Facebook、Instagram等多渠道的客户咨询。集成了多种主流交易平台,机器人能主动拉取并展示交易信息,方便卖家实时掌握订单动态。支持全球100多种语言的双向实时翻译功能,确保无论来自何地的买家都能得到流畅的沟通体验。此外,系统还能与第三方平台对接,实现订单数据的自动更新和展示,帮助卖家一步管理多个渠道和店铺。丰富的多维度数据统计功能,助力商家更精准地洞察市场趋势,优化广告引流效果。
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自动回复客户
7/24随时在线
多渠道支持
多语言翻译
订单数据整合
多维度数据统计
  • Free Plan Available
  • 14 Days Free Trial
6.4
4 Reviews

24/7 AI chat support for customized shopping & sales boost Show more

ShopBuddy ‑ AI Sales Chatbot is an innovative eCommerce solution designed to transform routine customer chats into valuable sales opportunities around the clock. Harnessing the power of GPT-3.5 and GPT-4 technology, ShopBuddy offers personalized product recommendations, enhancing the shopping experience and driving revenue. This intelligent chatbot integrates seamlessly with your store by syncing with product listings and offering theme customization to match your brand's aesthetic. ShopBuddy diligently tracks orders and revenue generated through interactions, providing insightful analytics to optimize your sales strategy. By continuously learning from customer interactions, it ensures tailored responses that enhance user engagement and satisfaction. Elevate your online store's performance and customer service with ShopBuddy's reliable and adaptable AI-driven features.
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Product recommendations
Ai-powered chatbot
24/7 customer engagement
Revenue tracking
Real-time inventory updates
Continuous learning
  • $19.99-$59.99 / Month
  • Free Plan Available
  • 7 Days Free Trial

Simplified returns for Shopify stores, ensuring customer satisfaction and efficiency. Show more

NutimaReturn is a dynamic app designed to simplify and enhance the return process for Shopify store owners and their customers. With an intuitive user interface, customers can easily initiate return requests with just a few clicks, making the return process hassle-free and efficient. Store owners benefit from immediate email notifications for each new request, ensuring prompt attention and action. The app's robust request management feature allows tracking and managing of returns seamlessly through its platform. Users can customize various aspects, including colors, messages, and setting a maximum return date to align with store policies. Additionally, NutimaReturn offers insightful statistics, enabling store owners to view the number and details of return requests, thus facilitating data-driven decision-making. By streamlining the return process, NutimaReturn promotes customer satisfaction through quick and effective return management.
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Customization options
Email notifications
Request management
Easy return requests
View statistics
  • $5-$15 / Month
  • Free Plan Available

FAQ Editor rich with features, layouts and design options Show more

Common Ninja FAQ is a dynamic and intuitive app designed to streamline the creation and management of FAQ (Frequently Asked Questions) sections for your business or store. With its user-friendly editor, you can effortlessly compile a list of answers to common inquiries related to your products or services. The app allows you to easily reorder questions using a drag-and-drop interface, categorize them for enhanced navigation, and enable a search field to improve customer experience in finding answers quickly. Choose from a variety of beautifully designed templates to give your FAQ section a professional appearance, while fully customizable design features allow for personalization to align with your brand. The app supports multiple skins and layouts, ensuring a visually appealing and organized FAQ page. Common Ninja FAQ is equipped with robust content management features, making it a practical solution for businesses aiming to enhance customer interaction and satisfaction by providing readily available information.
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Customizable templates
Multiple layouts
Design options
Simple editor
Rich text formatting

Easiest return, exchange & cancellations- happier customers Show more

Reverto is an innovative app designed to help users stay mindful and reflective in their daily lives. It offers a unique platform for journaling and meditation, providing guided prompts and exercises to enhance self-awareness and personal growth. The app features customizable settings to tailor the experience to individual needs, including mood tracking, gratitude logs, and progress visualizations. With its user-friendly interface, Reverto encourages consistent use, making it easy to integrate reflection into even the busiest schedules. Additionally, the app fosters a supportive community by allowing users to share insights and learn from others' experiences. Reverto is the perfect companion for anyone seeking to cultivate mindfulness and intentionality in their personal development journey.
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Easy returns
Automate refunds
Manage exchanges
Handle cancellations
  • $9.99-$49.99 / Month
  • Free Plan Available
2 Reviews

AI chatbot for 24/7 customer support and personalized product recommendations. Show more

HyderaBot AI & Live Chatbot is a cutting-edge application designed to revolutionize customer service for online merchants. This AI-driven chatbot is available 24/7, instantly addressing customer inquiries, tracking orders, and offering personalized product recommendations in multiple languages. By automating these tasks, the app significantly reduces the workload on support teams, enabling them to focus on more complex issues while improving overall customer satisfaction. The seamless integration with online stores ensures a smooth setup process and an enhanced shopping experience. Merchants can leverage this powerful tool to boost sales by providing timely, accurate responses to customer needs. HyderaBot AI & Live Chatbot is an indispensable solution for modern businesses seeking to optimize their customer service operations effortlessly.
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Automated responses
Multilingual support
Product recommendations
Ai-powered chatbot
Instant order tracking

Automate Support requests and Marketing Campaigns via WhatsApp Show more

Hoola: AI Support & Marketing is a dynamic application designed to revolutionize the way businesses handle customer support and marketing strategies. By leveraging cutting-edge artificial intelligence, Hoola offers intelligent customer interaction capabilities that streamline communication and enhance user satisfaction. The app provides automated support responses, predictive insights, and personalized marketing strategies, allowing companies to engage more effectively with their audiences. With intuitive analytics and data-driven decision-making tools, Hoola empowers businesses to optimize their outreach and align marketing efforts with customer needs seamlessly. Suitable for companies of all sizes, this versatile app not only saves time and resources but also boosts overall productivity and growth by integrating seamlessly into existing workflows. Experience a new era of customer engagement with Hoola, where AI-driven support meets innovative marketing solutions.
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Whatsapp integration
Marketing campaigns
Ai assistance
Customer communication
Automated support

Provide personalized product recommendations & 24/7 support Show more

Wiseshoppal ‑ AI Shop Chatbot is an innovative solution designed to boost your sales and average order value (AOV) by leveraging the power of GPT4o technology. This intelligent AI assistant effectively replaces traditional customer service and sales roles by accurately understanding customer needs, providing curated product recommendations, and responding promptly to inquiries. When faced with ambiguity, Wiseshoppal engages customers through interactive questions, guiding them toward informed purchasing decisions. Seamlessly easy to set up and integrate, this chatbot ensures a smooth and personalized shopping experience. Additional features include customizable chat widgets to match your website theme, product recommendation cards with quick checkout options, and comprehensive chat logs for tracking customer interactions and conversions. Moreover, Wiseshoppal continuously syncs and learns about your products, ensuring accurate and up-to-date product suggestions. There's even a playground for AI testing before integration, which aids in refining its capabilities to better serve your clientele.
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Product recommendations
Customizable widget
Quick checkout
24/7 support
Interactive engagement
Chat logs monitoring
  • $14.99-$149.99 / Month
  • Free Plan Available
8.2
2 Reviews

"Instantly resolve customer queries via WhatsApp for seamless shopping experiences." Show more

"Product Inquiry on WhatsApp" is an innovative app designed to enhance customer engagement and streamline communication between shoppers and merchants. By integrating a customizable WhatsApp button on product pages, it enables customers to reach out instantly with any questions about product details or customizations. This direct line to merchants allows for quick responses, fostering trust and helping customers make informed purchasing decisions. The app is designed to work seamlessly across both mobile and desktop platforms, ensuring accessibility for all users. Featuring a pre-filled message option, it simplifies the inquiry process, encouraging more visitors to engage. Ultimately, this tool helps businesses convert more visitors into loyal customers by addressing their concerns in real-time.
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Boost customer engagement
Pre-filled message
Instant customer inquiries
Customizable whatsapp button
Mobile & desktop friendly
  • $0.99 / Month
  • Free Plan Available
  • 3 Days Free Trial

Floating call button for instant customer contact and theme customization. Show more

Quick Phone Call Button is a user-friendly app designed to enhance customer communication by adding a floating call button to your store. This feature allows customers to contact you directly with ease, promoting real-time interactions and improving customer support accessibility, especially for mobile users. With its fully customizable design options, you can adjust the button's layout, color, text, and position to seamlessly blend with your store's theme. The app also offers engaging animations such as ringing, bounce, or pulse effects to capture attention. Boasting a hassle-free setup, Quick Phone Call Button requires no coding skills, enabling you to go live within minutes. It is fully responsive, ensuring compatibility across desktop, tablet, and mobile devices, thereby maximizing reach and convenience for your customers.
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Customizable design
Real-time communication
Simple setup
Floating call button
Attention animations
Theme matching

Enhance Support With WhatsApp Chat Button & Live Chat! Show more

Easy WhatsApp LiveChat is an intuitive app designed to strengthen customer relationships by providing a seamless communication channel directly through WhatsApp. It features thoughtfully pre-filled messages that streamline interactions, ensuring a user-friendly experience. With this app, businesses can enhance customer satisfaction, strengthen loyalty, and potentially boost sales, thanks to its interactive chat widget that's visible across all devices. Customization is simple, allowing users to tailor the chat button to align with their store's aesthetic without requiring any coding. The app offers easy installation and configuration, making it accessible for businesses of all sizes. Personalization options further enhance customer interactions, allowing businesses to engage more effectively with their audience.
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Simple installation
Customizable button
Pre-filled messages
Seamless widget
  • $9-$79 / Month
  • Free Plan Available
7.1
46 Reviews

Turn visitors into qualified phone leads and sales calls Show more

Callback Request is a powerful application designed to streamline communication between businesses and their customers. This user-friendly app allows customers to easily request a callback from businesses at their convenience, minimizing wait times and improving customer satisfaction. With features like scheduling options, automated notifications, and customizable forms, businesses can efficiently manage and track callback requests to ensure timely responses. The app integrates seamlessly with existing CRM systems, providing additional insights and analytics on customer interactions. By enhancing customer engagement and optimizing response times, Callback Request helps businesses build stronger relationships with their clients. Ideal for companies of all sizes, this app is a valuable tool for enhancing customer service operations and boosting operational efficiency.
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Lead qualification
Instant call requests
Auto callback scheduling
Call tracking
Customizable callback forms
  • $1.99 / Month
  • 5 Days Free Trial
6.9
5 Reviews

Allow Customers to Enquiry for Product Show more

OC Product Enquiry is an innovative app designed to streamline product inquiries and enhance customer engagement with your online store. It features a user-friendly interface that effortlessly integrates with existing e-commerce platforms, making it a valuable tool for businesses of all sizes. The app offers a comprehensive suite of features, including real-time notifications to keep you updated on customer inquiries as they happen. With its advanced search functionality, users can quickly find specific products or inquiry details, ensuring efficient customer service management. Additionally, OC Product Enquiry provides detailed analytics and reporting tools, allowing you to track inquiry trends and optimize sales strategies. By simplifying customer interaction, this app helps businesses improve overall sales performance and customer satisfaction.
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User-friendly interface
Analytics and reporting
Search functionality
Real-time notifications
  • $9-$49 / Month
  • 7 Days Free Trial
9.1
11 Reviews

Use post-purchase surveys to get to know your customers better Show more

Survey Daddy is the ultimate tool for effortlessly creating post-purchase surveys in under four minutes, helping businesses gain valuable insights into customer behaviors and preferences. With its intuitive interface, users can quickly discover where their customers are coming from, enabling effective marketing attribution. By understanding customer feedback, businesses can identify ways to enhance conversion rates and boost sales. Survey Daddy also offers insights into customer satisfaction through the net promoter score, providing a clear picture of how clients feel about their shopping experiences. The app allows the launch of multiple non-branded surveys simultaneously, ensuring comprehensive data collection without overwhelming your brand image. Comprehensive analytics help track and analyze customer responses, enabling data-driven decisions to optimize marketing strategies and improve overall business performance. Ideal for businesses looking to refine their customer understanding and enhance their shopping experience, Survey Daddy is a versatile tool for modern marketeers.
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Conversion optimization
Post-purchase surveys
Marketing attribution
Net promoter score
Full-scale analytics
Unlimited active surveys

Shopify support apps are indispensable tools for e-commerce businesses looking to optimize their operations and achieve sustained growth. These apps enhance the efficiency of store management, provide invaluable insights through customer feedback, and significantly enhance customer service experiences. By leveraging the features of these support apps, businesses can streamline their processes, engage more effectively with their customer base, and ultimately, drive sales growth.

Explore the range of Shopify support apps listed below and find the perfect tools that align with your business needs.

Frequently Asked Questions (FAQ)

1. What are Shopify support apps?

Shopify support apps are third-party tools designed to integrate with Shopify stores to enhance functionality by streamlining operations, improving customer engagement, and providing essential feedback for business growth.

2. How can these apps improve my store's customer experience?

These apps enhance customer experience by automating support tasks, providing easy-to-access customer service, and collecting valuable feedback that helps tailor the shopping experience to customer needs.

3. Are Shopify support apps easy to integrate?

Yes, most Shopify apps are designed for seamless integration with your existing store setup, requiring minimal technical expertise and effort to get started.

4. Do these apps offer analytics and reporting features?

Many Shopify support apps come with analytics and reporting functionalities that provide insights into customer interactions and feedback, helping you make data-driven decisions for your store.

5. Can I customize the features of these apps to suit my needs?

Yes, most Shopify support apps offer a level of customization so that you can tailor their functions specifically to meet your business requirements and goals.

6. How do these apps help in boosting sales?

By improving customer satisfaction and service efficiency, these apps can help increase the likelihood of repeat purchases, reduce cart abandonment rates, and offer personalized marketing, all of which contribute to boosting sales.

7. Are there free Shopify support apps available?

There are both free and paid Shopify support apps available. Free options often have limitations in features, but they can still provide significant value depending on your store's needs.

8. How do I choose the right support app for my store?

Consider your specific business needs, customer service requirements, and budget when selecting a support app. Reading reviews and trying out demos can also help in making an informed decision.

9. Is customer support available for these apps?

Most apps offer customer support through various channels like email, chat, or documentation to help users with installation, troubleshooting, and maximizing app benefits.

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