Subi Subscriptions App logo

Customer reviews: Subi Subscriptions App

Reviews (802)

Overall rating
4.9

What Merchants Think

"Subi Subscriptions App" receives overwhelmingly positive feedback from merchants for its user-friendly interface, robust feature set, and exceptional customer service. Users appreciate the app's ease of integration with Shopify, the responsiveness of the support team, and its functionality in simplifying subscription management. However, some merchants express minor concerns regarding pricing and feature accessibility.

Key Strengths

  • User-friendly and easy to integrate with Shopify
  • Highly responsive and supportive customer service
  • Provides intuitive subscription setup and management
  • Offers flexible plan options suitable for business growth
  • Enables effective customization and branding
  • Strong support received during migration from other platforms

Common Concerns

  • Higher payment tiers required for certain features
  • Lack of transparency in pricing structure
  • Some issues with the app functionality on lower-tier plans
  • Shipping options are limited without premium fees

Final Thoughts

Overall, "Subi Subscriptions App" is highly regarded for its powerful subscription management capabilities and outstanding customer support. It is considered a valuable tool for merchants looking to implement subscription services on their Shopify stores, despite minor concerns about pricing. The app is especially beneficial for businesses seeking to enhance customer retention and streamline subscription operations.

Kosmetik Kompetenz

Jul 27, 2024  on Shopify

Sehr netter Support. Ich wurde sofort per chatbot kontaktiert und gefragt, ob ich mit der Installation und der Einrichtung zurechtkomme. Mir wurde sofort geholfen, da ich tatsächlich ein paar Fragen hatte. Und es war kein virtueller Assistent sondern ein Mensch, sehr bemüht und verständnisvoll. Kann ich nur empfehlen.

Blop.today

Jul 27, 2024  on Shopify

It is a very helpful plug-in that almost meets all my needs. The staff is also very enthusiastic and assisted me in completing some modifications. Thank you for your very good service.

WarriorMamaDesigns

Jul 25, 2024  on Shopify

Absolutely Love the Customer Service! Speedy Quick with getting back with you and always looking out for you! I'm new to the who app adding, and I had someone instantly messaging me with new tips and how to make my page better!!

Pink Sugar Shoppe

Jul 23, 2024  on Shopify

I downloaded the app and started working with it immediately. About 5 minutes in I got a pop up chat with assistance. My rep was very informative and had an answer for every single question I asked. She walked me through creating my first subscription and now I'm ready to go. So far for me this app is a 10/10. I'm very happy I went with Subify! Thanks!!!

Salute Imports

Jul 23, 2024  on Shopify

Super easy to install and customer service helps right away. Staff is very supportive and wants to ensure you're happy with their product. Highly recommended!

Dayfuel

Jul 22, 2024  on Shopify

The staff are a great help and pretty quick as the app is okay but comes with limitations that are not explained properly at the outset. Its pretty good but you have to make some work a round's which seem simple but would have thought they could have had it covered. Haven't used it yet but will submit an update when i do.

Snaw

Jul 21, 2024  on Shopify

Excellent app. So easy and clean to use. Customer service is quick and very helpful too. The best subscription app i've used to date.

Friskhem

Jul 18, 2024  on Shopify

This app is fantastic with its sleek design and easy-to-use interface. It's very intuitive, so you can quickly get started and use all its features without any trouble. But the best part is the customer support. They go above and beyond to make sure you're happy. Whatever issues or questions you have, they'll provide prompt and effective help. Their commitment to user satisfaction is truly impressive. Great app!

Medienhaus Jadeweser

Jul 17, 2024  on Shopify

Great Customer Service! I had a few questions about how to implement the subscription feature into the shop. They were all answered very quickly. The staff was very nice and really helpful!

The Wild Daisy

Jul 16, 2024  on Shopify

Setareh stayed so patient and made sure to answer every question I had along with very helpful screen shots. she spent literally all day helping me even when i had to step away between running errands and being with my kiddo, she was there! I'm so thankful because this process wasn't easy and now it seems like a breeze because of her.

24 German School

Jul 15, 2024  on Shopify

i contacted customer service via chat at 1 o'clock in the morning. at the beginning a chatbot came up which was also very helpful. but in seconds a real person was in the chat and also said that the bot was finished and how she could help me. the problem was solved very quickly and easily. really good service. just as you need it as an online retailer. fast - at any time - and effective.

The Mystic Cavern

Jul 15, 2024  on Shopify

A lot more simpler than other apps and the support staff (Delaram) was really helpful getting us up and running with a few custom pieces so that everything look juuuuust right. Consider us subbed to Subify for the foreseeable future!

Designer Style Co

Jul 13, 2024  on Shopify

Delaram was so helpful! Once I installed this app, she sent me a msg asking specific questions about my goal for the app. She made sure everything was working properly and even gave me some pointers. Hands down the best experience I've had with an app. If you'r looking for a great, user friendly app with EXCELLENT customer service, THIS IS IT!!

The Malu Club

Jul 08, 2024  on Shopify

Brilliant App, up and running very quickly and superb support. Only using basic features at the moment, but as we grow our business we can add more features. Great alternative to a dedicated membership platform.

Pearl and Company

Jul 06, 2024  on Shopify

It is super easy to navigate and when I was in a pickle I was able to hop on the chat and speak with a rep. (Aliya) who went above and beyond to help me.

NEXTGEN COFFEE

Apr 30, 2024  on Shopify

FRAUDULENT AND FALSE CHARGES. DO NOT INSTALL. TERRIBLE TRANSITION FROM RECHARGE THAT CAUSED TONS OF CHARGEBACKS AND WRONG SUBSCRIPTIONS BEING CREATED. THEY SENT A FALSE EMAIL TO MANY OLD CANCELLED SUBSCRIBERS AND THEN CHARGED ME HUNDREDS OF DOLLARS FRAUDULENTLY

Hydrology Water Store

Apr 27, 2024  on Shopify

I had a question about resizing other subscription layout on my page. Mason responded back by email in less than a minute letting me know it was fixed! That was impressive. Thanks Mason!

RED PLAINS GRAND BUTCHERY

Apr 26, 2024  on Shopify

There are some interesting clunky things on Subify that I can't seem to figure out on my own just yet and I am still learning the ropes! However, the support and customer service I receive when I run into these issues is extremely quick, professional, and informative. Thank you!

IDTS Home Medical Supply

Apr 25, 2024  on Shopify

The technical support was very helpful with detailed instructions. Also, the response time was very impressive. Great service and clear communication!!!

AshwaMind

Apr 25, 2024  on Shopify

Support specialist Miles doing a wonderful job! I Appreciate his patience, understanding, and speed. This is what makes this app a good fit for me.

Scroll to Top