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Customer reviews: Subi Subscriptions App

Reviews (799)

Overall rating
4.9

What Merchants Think

"Subi Subscriptions App" receives overwhelmingly positive feedback from merchants for its user-friendly interface, robust feature set, and exceptional customer service. Users appreciate the app's ease of integration with Shopify, the responsiveness of the support team, and its functionality in simplifying subscription management. However, some merchants express minor concerns regarding pricing and feature accessibility.

Key Strengths

  • User-friendly and easy to integrate with Shopify
  • Highly responsive and supportive customer service
  • Provides intuitive subscription setup and management
  • Offers flexible plan options suitable for business growth
  • Enables effective customization and branding
  • Strong support received during migration from other platforms

Common Concerns

  • Higher payment tiers required for certain features
  • Lack of transparency in pricing structure
  • Some issues with the app functionality on lower-tier plans
  • Shipping options are limited without premium fees

Final Thoughts

Overall, "Subi Subscriptions App" is highly regarded for its powerful subscription management capabilities and outstanding customer support. It is considered a valuable tool for merchants looking to implement subscription services on their Shopify stores, despite minor concerns about pricing. The app is especially beneficial for businesses seeking to enhance customer retention and streamline subscription operations.

Smelly Men

Sep 09, 2024  on Shopify

Very easy to set up with a very helpful support team via chat. I'm not used to setting up these sorts of apps and widgets as I'm quite new to Shopify but they made it easy. Recommended.

janetlayugfitness.com

Sep 08, 2024  on Shopify

Subify is a great, intuitive and feature rich platform. I have used several others for subscription businesses and this is my favorite. Much less of a hassle than ReCharge, which used to be my go-to. Now I'll continue using Subify. Also, their customer service is really responsive and helpful. 5/5 stars.

Knollenliebe

Sep 07, 2024  on Shopify

Just perfect! The Service was really helpful and therefore it was really easy to instal the app. It works really good so far. Thank you

Labs Best

Sep 06, 2024  on Shopify

I think Subify will be a game changer for my business! Their customer service is excellent and I believe their brilliant subscription model should help my business grow significantly. Highly recommend to anyone looking to potentially scale efficiently!

Creatively Unplugged

Sep 04, 2024  on Shopify

I just downloaded the app, and needed some assistance with setting things up and Nareh was on top of it! She got my issues fixed asap and now I am up and running!

Green Ethnies CH

Sep 01, 2024  on Shopify

Pour le moment, très content, facile à utiliser et un service-client et support technique super réactif et très à l'écoute.

Refined Beauty

Aug 30, 2024  on Shopify

Als er staat gratis voor Shopify van begrijp ik niet dat je in ene wel een abo moet afsluiten van 199 EUR tijdens het installeren van deze app. Zet dan bij het installeren van deze app niet gratis

RHEA Essentials

Aug 29, 2024  on Shopify

Very helpful technical team helped with a quick link solution for our subscription model. Thank you Dela :).

amedcine

Aug 28, 2024  on Shopify

I paid the first plan and guess what ? Nothing works. Settings section doesnt work, live chat support buton is fake. Indeed, you dont have any support at all to be honest. You can't even select a product if you want to create a subscription plan. And i did take a paid plan.. imagine with the free plan.. It's a scam, i mean i guess you must pay the biggest plan (the most expensive one) if you just want basic services. Other plans are fakes. Edit : few days later, iam changing the review and adding 3 stars instead of 1. The support was late, but they finaly did answer me.

Bonnefeuille

Aug 27, 2024  on Shopify

Hasti took care of my issue ! She was amazing and full of solutions and patience. Thank you very much .

Caro Health

Aug 26, 2024  on Shopify

Incredibly responsive and engaging support; very quick addition to my shopify store. Excited to see it put to use!

NerveEase™

Aug 26, 2024  on Shopify

Great Subscribtion app and awesome customer support helped me on every step to set up the app. Amazing!

Soaring Wings Training VIP

Aug 24, 2024  on Shopify

Subify's customer service team is genuinely second to none. No matter what time I ask for support or how ridiculous a question it is, they are always happy to help and reply within the hour. I had quite a few issues migrating from a different subscription app, however Subify's team was excellent in guiding me through it all and went above and beyond to make sure everything was done as soon as they could manage. If you're considering Subify for your subscriptions, I strongly urge you to give them a try - I promise you will not be disappointed. Thank you all at Subify for your incredible service, I couldn't have done it without you guys.

The Space Store

Aug 22, 2024  on Shopify

I'm still working on integrating, but my initial experience with customer support has been top notch, timely, professional, and pleasant - all putting my mind at ease with using this app!

Sagami UK

Aug 21, 2024  on Shopify

Subify was easy to set up and launch. The customer service is great - they are quick to respond and help me resolve any issues. I would highly recommend it!

élanora

Aug 21, 2024  on Shopify

Have not been using the app for long, but I know for sure that the customer support is great. They help as much as they can, especially with coding stuff that I don't understand

FreshFurPets

Aug 20, 2024  on Shopify

Customer experience is excellent. Nareh helped us so much setting everything up and getting our subscribe button looking professional!

KeyCan Dog Food

Aug 20, 2024  on Shopify

Hi. I have been using this app for a few month and it's been workin great for me. Also customer support is great *****

David's Home Entertainment and Recreation

Aug 20, 2024  on Shopify

So far we have loved this app, Customer service is great with timely responses and the app is a breeze to use! We have been wanting to do a subscription app for our online store and have never been able to until now! Love it !

amedcine

Aug 20, 2024  on Shopify

I paid the first plan and guess what ? Nothing works. Settings section doesnt work, live chat support buton is fake. Indeed, you dont have any support at all to be honest. You can't even select a product if you want to create a subscription plan. And i did take a paid plan.. imagine with the free plan.. It's a scam, i mean i guess you must pay the biggest plan (the most expensive one) if you just want basic services. Other plans are fakes.

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