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Customer reviews: Subi Subscriptions App

Reviews (799)

Overall rating
4.9

What Merchants Think

"Subi Subscriptions App" receives overwhelmingly positive feedback from merchants for its user-friendly interface, robust feature set, and exceptional customer service. Users appreciate the app's ease of integration with Shopify, the responsiveness of the support team, and its functionality in simplifying subscription management. However, some merchants express minor concerns regarding pricing and feature accessibility.

Key Strengths

  • User-friendly and easy to integrate with Shopify
  • Highly responsive and supportive customer service
  • Provides intuitive subscription setup and management
  • Offers flexible plan options suitable for business growth
  • Enables effective customization and branding
  • Strong support received during migration from other platforms

Common Concerns

  • Higher payment tiers required for certain features
  • Lack of transparency in pricing structure
  • Some issues with the app functionality on lower-tier plans
  • Shipping options are limited without premium fees

Final Thoughts

Overall, "Subi Subscriptions App" is highly regarded for its powerful subscription management capabilities and outstanding customer support. It is considered a valuable tool for merchants looking to implement subscription services on their Shopify stores, despite minor concerns about pricing. The app is especially beneficial for businesses seeking to enhance customer retention and streamline subscription operations.

Rebel Home & Co

Oct 16, 2024  on Shopify

Nareh was amazing with the customer service. All the changes I requested was made quickly and was extremely helpful in the process. I would definitely continue to use their service

Dr.TLR

Oct 16, 2024  on Shopify

Miles was great help and he put in so much detail and took his time to understand what we needed for our website. Thank You Miles!!

Stillwater Hemp by Mtn Mama, LLC

Oct 15, 2024  on Shopify

I've been in e-commerce for 8 years. I have NEVER experienced the kind of personal attention I just received here. An actual human helped me do exactly what I needed AND checked on the things I asked her to check to be sure everything was correct. Not once was I just sent a link to some random article that didn't answer my question. HIGHLY RECOMMEND!!

Wassen Nutrition

Oct 15, 2024  on Shopify

Brilliant - Subify helped us customise our subscription widget to look exactly how we wanted. Really appreciate the excellent service!

WiggleOn Walks

Oct 14, 2024  on Shopify

The team at Subify are beyond amazing, and the app itself reliable and easy to use. Chat assistance is 24/7, and you couldn't ask for better service. My subscriptions are easy to manage, customers are happy, and I get paid quickly. Miles in particular has been outstanding. Very glad I chose Subify.

Flow Riders

Oct 13, 2024  on Shopify

Customer service was amazing and from what I can see the pricing is really great in comparison to other options. I had an unusual request, it wasn't obvious to me if I could set it up as an option but customer service walked me through it and showed me that almost any configuration is possible. I wanted to use this service to make my products more accessible to my lower income earning customers. This isn't a usual use for subscriptions, it usually more about convenience. I have high hopes that this will be a great service to my customers. Thank you Subify!

Local Grows

Oct 09, 2024  on Shopify

Easy to navigate and the support is on point. Helped me quickly on a task that had taken far too long on another app.

Kaffeerösterei rabenschwarz

Oct 07, 2024  on Shopify

Gute App mit vielen Anpassungsmöglichkeiten und sehr gutem und schnellen Support, falls man selbst mal nicht weiter kommt. Habe einige getestet und werde bei dieser App bleiben.

SpiraVeg

Oct 06, 2024  on Shopify

The app is very easy to add on the store. The interface is easy to use. The customer service is great. After installed the app, I had a few questions, the live chat person answered / solved questions right away.

Patriot Crew

Oct 03, 2024  on Shopify

I highly recommend this app for any Shopify store looking to add subscriptions. It’s a powerful tool with excellent features, and the ability to allow customers to modify their subscriptions without canceling is a huge win. My business has seen a significant increase in recurring revenue thanks to this app!

Newrospace

Oct 02, 2024  on Shopify

Startups should apply for their Early Stage Program on their Pricing page! They gave me a 77% discount for 4 months to try out their growth plan! This gives my startup a fighting chance especially since we have a tight budget!

Performance Supplements

Oct 02, 2024  on Shopify

support was very helpful after we started the free trial, provided some tips and tricks for us when we were brand new to Subify, and set us up for success within 15 minutes of signing up! Highly recommend!

1tier

Oct 01, 2024  on Shopify

They responded quickly to resolve the issue. They actively provided answers and support regarding the issue. I am satisfied. :)

HEARTH AND CRAFT CO.

Oct 01, 2024  on Shopify

This app is super user friendly and offers fair pricing. The support team was very helpful in responding to my questions quickly and efficiently!

Radiant

Oct 01, 2024  on Shopify

Really great customer service - Miles went above and beyond to help me with a subscription issue. If you are looking for a subscription app that has great customer service (unlike Recharge which i moved away from) go for these guys

antoineherve.com

Sep 30, 2024  on Shopify

Works perfectly, thanks to an excellent support from Stella, creative and efficient. After few month, Subify is working good for my Shopify, thanks to all the team!

WitchScents Organics

Sep 30, 2024  on Shopify

The customer service is excellent. ✨️ I would like to see better options for shipping in the customer subscriptions, currently you cannot add shipping to cart unless you pay the premium fees which are hefty for small business.

Shop Santé

Sep 29, 2024  on Shopify

L'application semble fonctionner parfaitement et le support est incroyable. Ils sont réactifs et proactifs. J'aimerais mentionner Dala pour son excellent service! L'application semble fonctionner parfaitement et le support est incroyable. Ils sont réactifs et proactifs. J'aimerais mentionner Dala pour son excellent service!

SpiraVeg

Sep 27, 2024  on Shopify

The app is very easy to add on the store. The interface is easy to use. The customer service is great. After installed the app, I had a few questions, the live chat person answered / solved questions right away. We have to choose a higher (more pricey) plan to take out the "powered by Subify" link. ---- This is the only reason I gave it a 4 star rating.

Itasha Coffee

Sep 24, 2024  on Shopify

Phenomenal support that is very helpful in setting up their app. They really went above and beyond making my store possible.

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