So far, so good! I'm new to using Subi, but have had nothing but good experiences - in the setting up of subscriptions, adding to my store, and customer service is on point! Thank you to Nilou for helping me get some features set up and organized. I really appreciate your help! This is a feature rich app!

Subi has been a great app for a beginner like myself looking to have a sticker subscription service on my shop! One thing I just wished the free / basic plan had was the ability to create a free shipping rule for recurring billing, which I thought I could just adjust in the Shopify shipping settings portion. Turns out you can't do that, and I was tearing my hair for the past 2-3 weeks doing by myself because my customers kept getting billed for shipping too! I ended up turning to Subi's customer service for help. It wasn't long before I connected with someone (thanks Harry!) who explained how the plans worked and a potential workaround for that. As someone just starting on subscriptions / memberships (and I'm even close to hitting the limit of the free plan), I'm nervous about paying for the Growth tier, but may contemplate upgrading so I could take advantage of the shipping solution but also the widget customization.

One of the best companies and customer service I've ever had, hands down. Grace and Pearl are stellar, live chat support, instant solutions to anyting you need. Now, the Subi app is probably one of the best I tested - fully integrated into the Shopify Admin dashboard, and fully compatible with the new Shopify user accounts (users can manage their subscriptions right from Shopify user account page, NOT a separate page hosted elsewhere). Best modern design options too, doesn't feel outdated like most others and the design customisations are easy and intuitive. Best UI/UX I've seen. I'd say definitely far superior to the likes of ReCharge who many think are the biggest. Just try Subi, then we speak. Subi is how any app on the Shopify store should be developed.

Fantastic customer support. Ive just got back from holiday with 1million ideas on how to improve my subscription rates and accidentally changed the code on my shopify website, to the point I broke it and the app wasnt working, its Sunday morning and I didnt really expect a reply. Mason helped me fix my store and got back in a matter of minutes. A* customer service and a very happy customer. I will carry on expanding with this company.

zero support, can't get in contact with a human, multiple bugs, AI support only. DO NOT install this app if you prioritize your customer experience. Update: after we uninstalled the app the team reached out to us and was helpful at fixing the bugs that the app caused asap. I am grateful for their help in fixing the issues but it would have been even more helpful if they could have helped us when we tried to resolve it previously.

Highly flexible subscription app, easily integrated onto Shopify. Also we received rapid and effective support from Stella over a query.

If you know what you're doing easy set up - but if you run into issues, the team behind the scene is fantastic at helping coach you through and resolve them. Especially Miles, who has helped me a couple times, and confirmed things I wasn't 100% sure of.

English: It's not just a subscription app – it's people who are truly willing to help. I had already been using this app for a subscription, but we wanted to add a new product (with features that weren't originally included). The team went above and beyond, collaborating to the fullest extent, and we were able to achieve what we needed in just a few days. Huge thanks to Harry, Nilou, and a very special one to Rick. Everyone was there for us, and Rick especially during the most critical moments to make this solution happen. I used to like this app – now I love it. If I could, I’d give it 10 stars. Español: No es sólo una app de suscripciones, son personas dispuestas a ayudar. Yo ya venía trabajando con esta app para una suscripción pero queríamos agregar un nuevo producto (con funcionalidades que no contaban). El equipo puso nivel de colaboración al máximo, al punto de poder lograr lo que necesitábamos y en sólo unos días. Agradecimientos a Harry, Nilou y (uno muy especial) para Rick. Todos estuvieron ahí para nosotros y Rick en los momentos más resaltantes para poder lograr esta solución. Antes me gustaba esta App, ahora me encanta. Si pudiera les daría 10 estrellas.

The app offers an incredibly user-friendly platform for managing subscription-based products—it’s intuitive, straightforward, and makes the entire process seamless. The customer support is outstanding as well. Pearl, in particular, has been a pleasure to work with; she responds promptly and always ensures everything is handled efficiently. Highly recommended!

We’ve tested a few subscription apps for our store, and Subi is by far the most intuitive and flexible we’ve used. The backend is clean, the customer experience is seamless, and most importantly it just works without the bloat or bugs we’ve experienced elsewhere. A huge shoutout to Miles, who went above and beyond to help us get everything set up just right. He was responsive, knowledgeable, and genuinely cared about our success. Having support that’s this hands-on and thoughtful makes a massive difference. If you’re looking for a lightweight, powerful subscription solution with real human support. Subi is it.