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Customer reviews: Subi Subscriptions App

Reviews (799)

Overall rating
4.9

What Merchants Think

"Subi Subscriptions App" receives overwhelmingly positive feedback from merchants for its user-friendly interface, robust feature set, and exceptional customer service. Users appreciate the app's ease of integration with Shopify, the responsiveness of the support team, and its functionality in simplifying subscription management. However, some merchants express minor concerns regarding pricing and feature accessibility.

Key Strengths

  • User-friendly and easy to integrate with Shopify
  • Highly responsive and supportive customer service
  • Provides intuitive subscription setup and management
  • Offers flexible plan options suitable for business growth
  • Enables effective customization and branding
  • Strong support received during migration from other platforms

Common Concerns

  • Higher payment tiers required for certain features
  • Lack of transparency in pricing structure
  • Some issues with the app functionality on lower-tier plans
  • Shipping options are limited without premium fees

Final Thoughts

Overall, "Subi Subscriptions App" is highly regarded for its powerful subscription management capabilities and outstanding customer support. It is considered a valuable tool for merchants looking to implement subscription services on their Shopify stores, despite minor concerns about pricing. The app is especially beneficial for businesses seeking to enhance customer retention and streamline subscription operations.

The Studio

Feb 17, 2025  on Shopify

Aliya has offered amazing support for my small business. Subi in general has helped me to focus on growing my subscribers instead worrying about the application, and is a great help to my business. Will recommend to others!

Trucking Start-Up Services

Jan 07, 2025  on Shopify

Miles was very helpful! I'm excited to know there are changes coming to the platform where reports can be pulled form a dashboard. That will make the app much better!

Never Too Small

Dec 18, 2024  on Shopify

We chose Subi as the app for us to run hardcopy magazine subscriptions via Shopify. The scheduling option allows us to accept subscriptions for the current Issue up to a specific time before cutting over to the next Issue, this allows us to forecast accurately. The launch was a little hectic, but we were well supported by the Subi support team. We've ticked over to Issue 2, and the team has been able to help us out with a few tweaks, and it's been smooth sailing since. Highly recommend!

Doughlizious

Dec 16, 2024  on Shopify

The app is a very great idea for those who can expense it! I was able to try it out and it wasn't the right fit for me because I am a new small business. I look forward to growing my business and hopefully resubscribe to this app in the future! I have to give a big shout out to Pearl from the Customer Care Team for being so responsive and helpful to me. If you ever have any issues, I hope you get Peal to help you :)) Thank you again for your help Pearl!!

Resonic

Nov 23, 2024  on Shopify

Melika did a great job at assisting me. She helped me to change my subscriptions text colours promptly and accurately. Tysm once again.

Maat Living

Nov 22, 2024  on Shopify

Easy set-up. Had a couple of questions and Dela was able to quickly answer them and help us customize our widget to match our branding.

Happiibokkusu

Nov 22, 2024  on Shopify

I had a great assist from Dela. Got my free plan in under 5 minutes upon checking. I still haven’t tested it out yet but I’m already amazed by the support.

e.

Nov 21, 2024  on Shopify

Love this app! It is very user friendly & the customer service is beyond excellent! Nareh was helpful & kind & went above and beyond my expectations. Thank you to the team for a great app & even better people!

Laredo Disc Golf Store

Nov 21, 2024  on Shopify

Super happy that my start up business was able to get the free plan right away! Aliya, at costumer support, was super helpful!

My Store

Nov 18, 2024  on Shopify

j'avais un souci sur mon compte, Pearl a su y répondre. elle est très professionnelle, et très aimable. Service vraiment génial !!

Joii Pet Shop

Nov 17, 2024  on Shopify

I've been using Subify for more than 4 months now, and it’s a great app – very intuitive and easy to navigate! It has really streamlined managing subscriptions for our online store. My only minor gripe is the export feature: when I want to export the current list of subscribers, I have to request it, and it arrives by email within 12 hours. However, if I ask for it via customer service chat, it’s sent over within minutes. Big thanks to Mason for his prompt and helpful support! Overall, it’s a solid app with responsive customer service.

Santa Barbara Cookie Company

Nov 16, 2024  on Shopify

Great experience. Easy to use and embed on my Shopify store. Hasti at Subify was even there to help me!!! Great product. Awesome service. Thank you Hasti and thank you Subify!

MOOAZAA SHOP

Nov 15, 2024  on Shopify

She was kind to deal with me and had patience and understood my problem even though I could not explain it accurately, she gave me good solutions so I am grateful to have such an employee from you, I want to thank her again for helping me and solving my problem.

RESPIRA

Nov 14, 2024  on Shopify

Great subscription app with really good customer service for everything that I needed, truly recommend!

Lila Lagohm

Nov 14, 2024  on Shopify

Love the app! Simple to use, took me 10 min to create a subscription plan. And the service is amazing. If there's something I can't do I get instant help. Always answers quickly! Veru happy with it.

Samdea Mala

Nov 13, 2024  on Shopify

Appena installati, il servizio clienti è super efficiente e molto gentile. Non so dire nulla riguardo alle funzonalità, ma conun supporto presente e funzionante mi sento decisamente più tranqulla che tutto possa funzionare al meglio.

MOODBYMARIE

Nov 13, 2024  on Shopify

J'ai choisi le plan gratuit pour commencer avec un produit que mes clients peuvent acheter chaque mois. C'est un widget tout simple et facile d'utilisation . le support technique est en ligne en direct si vous avez besoin d'aide, je recommande !

PowerTemplates

Nov 10, 2024  on Shopify

TOP Service! Schnelle Reaktion und schnelle Lösungsfindung! Vor allem die Mehrsprachigkeit hat mich überzeugt!

Conscent Beauty, LLC

Nov 09, 2024  on Shopify

As a new business owner, this app provides the opportunity for growth and consumer retention. With flexible plan options and the free plan, allows you to scale your business over time once growth has been demonstrated. We appreciate this because it's a much better option than allowing a 14 day free trail like most subscription based apps.

Sphiria Cosmetics

Nov 09, 2024  on Shopify

I am very pleased with the customer service provided by the Subify team! From the start, they were extremely attentive and quick to resolve my questions. Every step of the support process was clear, and I felt they genuinely cared about ensuring a great experience for me. Additionally, the team demonstrated a deep understanding of the app and its features, which gave me even more confidence in the service. I highly recommend Subify not only for the convenience of the app but also for its excellent customer support. Thank you so much!

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