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Subi: Subscriptions & Loyalty logo

Customer reviews: Subi: Subscriptions & Loyalty

Develop by Shopify

Subify is a Shopify app designed to simplify subscription management for eCommerce stores. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (701)

Overall rating
4.9

What Merchants Think

"Subi Subscriptions App" receives overwhelmingly positive feedback from merchants for its user-friendly interface, robust feature set, and exceptional customer service. Users appreciate the app's ease of integration with Shopify, the responsiveness of the support team, and its functionality in simplifying subscription management. However, some merchants express minor concerns regarding pricing and feature accessibility.

Key Strengths

  • User-friendly and easy to integrate with Shopify
  • Highly responsive and supportive customer service
  • Provides intuitive subscription setup and management
  • Offers flexible plan options suitable for business growth
  • Enables effective customization and branding
  • Strong support received during migration from other platforms

Common Concerns

  • Higher payment tiers required for certain features
  • Lack of transparency in pricing structure
  • Some issues with the app functionality on lower-tier plans
  • Shipping options are limited without premium fees

Final Thoughts

Overall, "Subi Subscriptions App" is highly regarded for its powerful subscription management capabilities and outstanding customer support. It is considered a valuable tool for merchants looking to implement subscription services on their Shopify stores, despite minor concerns about pricing. The app is especially beneficial for businesses seeking to enhance customer retention and streamline subscription operations.

limitlessnutritionshop

Sep 28, 2025  on Shopify

Fantastic customer support. Ive just got back from holiday with 1million ideas on how to improve my subscription rates and accidentally changed the code on my shopify website, to the point I broke it and the app wasnt working, its Sunday morning and I didnt really expect a reply. Mason helped me fix my store and got back in a matter of minutes. A* customer service and a very happy customer. I will carry on expanding with this company.

Authentic Ego

Sep 17, 2025  on Shopify

zero support, can't get in contact with a human, multiple bugs, AI support only. DO NOT install this app if you prioritize your customer experience. Update: after we uninstalled the app the team reached out to us and was helpful at fixing the bugs that the app caused asap. I am grateful for their help in fixing the issues but it would have been even more helpful if they could have helped us when we tried to resolve it previously.

Gripcom UK VoIP Services

Sep 15, 2025  on Shopify

Highly flexible subscription app, easily integrated onto Shopify. Also we received rapid and effective support from Stella over a query.

Northland Women's Club

Aug 27, 2025  on Shopify

If you know what you're doing easy set up - but if you run into issues, the team behind the scene is fantastic at helping coach you through and resolve them. Especially Miles, who has helped me a couple times, and confirmed things I wasn't 100% sure of.

Home Luxury Scents

Aug 05, 2025  on Shopify

English: It's not just a subscription app – it's people who are truly willing to help. I had already been using this app for a subscription, but we wanted to add a new product (with features that weren't originally included). The team went above and beyond, collaborating to the fullest extent, and we were able to achieve what we needed in just a few days. Huge thanks to Harry, Nilou, and a very special one to Rick. Everyone was there for us, and Rick especially during the most critical moments to make this solution happen. I used to like this app – now I love it. If I could, I’d give it 10 stars. Español: No es sólo una app de suscripciones, son personas dispuestas a ayudar. Yo ya venía trabajando con esta app para una suscripción pero queríamos agregar un nuevo producto (con funcionalidades que no contaban). El equipo puso nivel de colaboración al máximo, al punto de poder lograr lo que necesitábamos y en sólo unos días. Agradecimientos a Harry, Nilou y (uno muy especial) para Rick. Todos estuvieron ahí para nosotros y Rick en los momentos más resaltantes para poder lograr esta solución. Antes me gustaba esta App, ahora me encanta. Si pudiera les daría 10 estrellas.

Hydrolife

Jul 21, 2025  on Shopify

The app offers an incredibly user-friendly platform for managing subscription-based products—it’s intuitive, straightforward, and makes the entire process seamless. The customer support is outstanding as well. Pearl, in particular, has been a pleasure to work with; she responds promptly and always ensures everything is handled efficiently. Highly recommended!

Svens Island Australia

Jun 18, 2025  on Shopify

We’ve tested a few subscription apps for our store, and Subi is by far the most intuitive and flexible we’ve used. The backend is clean, the customer experience is seamless, and most importantly it just works without the bloat or bugs we’ve experienced elsewhere. A huge shoutout to Miles, who went above and beyond to help us get everything set up just right. He was responsive, knowledgeable, and genuinely cared about our success. Having support that’s this hands-on and thoughtful makes a massive difference. If you’re looking for a lightweight, powerful subscription solution with real human support. Subi is it.

The Gilded Paddock

Jun 06, 2025  on Shopify

I had the BEST experience with PEARL, she helped to customize my widget for my Shopify page and it really pops now! It looks so good and I think it will get more people to sign up for the subscription option now!

Wimperis Embroidery

Jun 06, 2025  on Shopify

We’ve been with Subi for about a year now, since B*ld changed their platform and it no longer suited our small subscription business, and it’s been really great. The team are always so helpful and quick to respond to any issues that crop up and are incredibly generous with their time and efforts, and the platform itself is really easy to use. Just recently, after helping with a tech issue, Nilou suggested a customisation change we could make for the front end and it was implemented within minutes after we finalised it which is really incredible.

Tattoos Wizard Designs

Jun 01, 2025  on Shopify

Subi Subscriptions does exactly what it promises: simple, effective subscription functionality that's easy to integrate. The team behind the app is incredibly responsive and open to feature suggestions, often implementing them quickly. A special shoutout to Mason from customer support, who has been fantastic to work with. Highly recommended!

EXCITE MY®

May 29, 2025  on Shopify

i am absolutely blown away with the service that Subi team provides. we are still growing with them and the attention they give us is unlike any other app. i cannot recc them enough. Sam has gone way out of her way to help me make our subscription app look amazing!

The Pottery Studio

May 01, 2025  on Shopify

We've had a great experience with the Subi Subscriptions App! The interface is user-friendly, making it easy to manage subscription products and track customer activity. The support team has been incredibly responsive and helpful (especially to Pearl) — especially when we needed assistance with removing a user.

Bright Littles

Apr 30, 2025  on Shopify

We recently ran into a setup issue, but Emma responded quickly and went above and beyond to help us resolve it. She kept us informed with updates and timelines, and everything was completed as promised. So far, we're really impressed—not only with the product, but with the outstanding customer service as well!

Monday Matcha

Mar 28, 2025  on Shopify

Excellent service from Sam, as always! She always understands my needs without me even having to explain exactly what it is that I want to achieve. Amazing, I'm so grateful!

LumiLux

Mar 25, 2025  on Shopify

Great Subscription App with Excellent Features! Subi has been an amazing addition to my Shopify store. It makes setting up subscriptions and memberships super easy, and the user interface is intuitiv

Holisso

Mar 12, 2025  on Shopify

Great App! Very cutomizable and easy to use. I tried many before Subi but none had the cutomizability of Subi. Also Support ist Great. Miles helped me very fast with all my issues and questions.

Kate Grosvenor Lifestyle

Mar 07, 2025  on Shopify

Really like the Subi Subscriptions App. Runs smoothly for all of our monthly subscriptions and the support team are quick to respond to requests for support and always helpful. No issues setting up and we're really pleased with it. Recommend.

Full Vase

Feb 17, 2025  on Shopify

Works great for tagging products as subscriptions. It allows one time perchuses if wanted. It's got great UI for customers and DX (dev exprerience) for those who manage the app.

The Studio

Feb 17, 2025  on Shopify

Aliya has offered amazing support for my small business. Subi in general has helped me to focus on growing my subscribers instead worrying about the application, and is a great help to my business. Will recommend to others!

Trucking Start-Up Services

Jan 07, 2025  on Shopify

Miles was very helpful! I'm excited to know there are changes coming to the platform where reports can be pulled form a dashboard. That will make the app much better!

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