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Customer reviews: Subi Subscription | Membership

Reviews (843)

Overall rating
4.9

What Merchants Think

"Subi Subscriptions App" receives overwhelmingly positive feedback from merchants for its user-friendly interface, robust feature set, and exceptional customer service. Users appreciate the app's ease of integration with Shopify, the responsiveness of the support team, and its functionality in simplifying subscription management. However, some merchants express minor concerns regarding pricing and feature accessibility.

Key Strengths

  • User-friendly and easy to integrate with Shopify
  • Highly responsive and supportive customer service
  • Provides intuitive subscription setup and management
  • Offers flexible plan options suitable for business growth
  • Enables effective customization and branding
  • Strong support received during migration from other platforms

Common Concerns

  • Higher payment tiers required for certain features
  • Lack of transparency in pricing structure
  • Some issues with the app functionality on lower-tier plans
  • Shipping options are limited without premium fees

Final Thoughts

Overall, "Subi Subscriptions App" is highly regarded for its powerful subscription management capabilities and outstanding customer support. It is considered a valuable tool for merchants looking to implement subscription services on their Shopify stores, despite minor concerns about pricing. The app is especially beneficial for businesses seeking to enhance customer retention and streamline subscription operations.

Monday Matcha

Mar 28, 2025  on Shopify

Excellent service from Sam, as always! She always understands my needs without me even having to explain exactly what it is that I want to achieve. Amazing, I'm so grateful!

LumiLux

Mar 25, 2025  on Shopify

Great Subscription App with Excellent Features! Subi has been an amazing addition to my Shopify store. It makes setting up subscriptions and memberships super easy, and the user interface is intuitiv

AYU Cosmetics

Mar 19, 2025  on Shopify

Great app and excellent customer service. Mason was so helpful and quick to solve our issue.

Holisso

Mar 12, 2025  on Shopify

Great App! Very cutomizable and easy to use. I tried many before Subi but none had the cutomizability of Subi. Also Support ist Great. Miles helped me very fast with all my issues and questions.

Kate Grosvenor Lifestyle

Mar 07, 2025  on Shopify

Really like the Subi Subscriptions App. Runs smoothly for all of our monthly subscriptions and the support team are quick to respond to requests for support and always helpful. No issues setting up and we're really pleased with it. Recommend.

Jubi

Mar 03, 2025  on Shopify

Personal/human interaction helped to get quick resolution!

PRAVI Nutrition

Mar 03, 2025  on Shopify

Miles provided great customer service.

Elysia English

Mar 01, 2025  on Shopify

amazing service! answered all my questions and double checked things for me!

Full Vase

Feb 17, 2025  on Shopify

Works great for tagging products as subscriptions. It allows one time perchuses if wanted. It's got great UI for customers and DX (dev exprerience) for those who manage the app.

The Studio

Feb 17, 2025  on Shopify

Aliya has offered amazing support for my small business. Subi in general has helped me to focus on growing my subscribers instead worrying about the application, and is a great help to my business. Will recommend to others!

Trucking Start-Up Services

Jan 07, 2025  on Shopify

Miles was very helpful! I'm excited to know there are changes coming to the platform where reports can be pulled form a dashboard. That will make the app much better!

Never Too Small

Dec 18, 2024  on Shopify

We chose Subi as the app for us to run hardcopy magazine subscriptions via Shopify. The scheduling option allows us to accept subscriptions for the current Issue up to a specific time before cutting over to the next Issue, this allows us to forecast accurately. The launch was a little hectic, but we were well supported by the Subi support team. We've ticked over to Issue 2, and the team has been able to help us out with a few tweaks, and it's been smooth sailing since. Highly recommend!

Doughlizious

Dec 16, 2024  on Shopify

The app is a very great idea for those who can expense it! I was able to try it out and it wasn't the right fit for me because I am a new small business. I look forward to growing my business and hopefully resubscribe to this app in the future! I have to give a big shout out to Pearl from the Customer Care Team for being so responsive and helpful to me. If you ever have any issues, I hope you get Peal to help you :)) Thank you again for your help Pearl!!

gurulifestyletribe

Nov 23, 2024  on Shopify

Amazing service, fast reply and very helpful!=) Thanks Dela:)

Resonic

Nov 23, 2024  on Shopify

Melika did a great job at assisting me. She helped me to change my subscriptions text colours promptly and accurately. Tysm once again.

Reborn Sounds

Nov 22, 2024  on Shopify

Amazing Customer Support. Highly Recommend!

Maat Living

Nov 22, 2024  on Shopify

Easy set-up. Had a couple of questions and Dela was able to quickly answer them and help us customize our widget to match our branding.

Happiibokkusu

Nov 22, 2024  on Shopify

I had a great assist from Dela. Got my free plan in under 5 minutes upon checking. I still haven’t tested it out yet but I’m already amazed by the support.

e.

Nov 21, 2024  on Shopify

Love this app! It is very user friendly & the customer service is beyond excellent! Nareh was helpful & kind & went above and beyond my expectations. Thank you to the team for a great app & even better people!

bellaflow

Nov 21, 2024  on Shopify

They are very helpful, I recommend!

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