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Customer reviews: Subi Subscriptions App

Subify is a Shopify app designed to simplify subscription management for eCommerce stores. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (687)

Overall rating
4.9

What Merchants Think

"Subi Subscriptions App" receives overwhelmingly positive feedback from merchants for its user-friendly interface, robust feature set, and exceptional customer service. Users appreciate the app's ease of integration with Shopify, the responsiveness of the support team, and its functionality in simplifying subscription management. However, some merchants express minor concerns regarding pricing and feature accessibility.

Key Strengths

  • User-friendly and easy to integrate with Shopify
  • Highly responsive and supportive customer service
  • Provides intuitive subscription setup and management
  • Offers flexible plan options suitable for business growth
  • Enables effective customization and branding
  • Strong support received during migration from other platforms

Common Concerns

  • Higher payment tiers required for certain features
  • Lack of transparency in pricing structure
  • Some issues with the app functionality on lower-tier plans
  • Shipping options are limited without premium fees

Final Thoughts

Overall, "Subi Subscriptions App" is highly regarded for its powerful subscription management capabilities and outstanding customer support. It is considered a valuable tool for merchants looking to implement subscription services on their Shopify stores, despite minor concerns about pricing. The app is especially beneficial for businesses seeking to enhance customer retention and streamline subscription operations.

My Store

Nov 18, 2024  on Shopify

j'avais un souci sur mon compte, Pearl a su y répondre. elle est très professionnelle, et très aimable. Service vraiment génial !!

Joii Pet Shop

Nov 17, 2024  on Shopify

I've been using Subify for more than 4 months now, and it’s a great app – very intuitive and easy to navigate! It has really streamlined managing subscriptions for our online store. My only minor gripe is the export feature: when I want to export the current list of subscribers, I have to request it, and it arrives by email within 12 hours. However, if I ask for it via customer service chat, it’s sent over within minutes. Big thanks to Mason for his prompt and helpful support! Overall, it’s a solid app with responsive customer service.

Santa Barbara Cookie Company

Nov 16, 2024  on Shopify

Great experience. Easy to use and embed on my Shopify store. Hasti at Subify was even there to help me!!! Great product. Awesome service. Thank you Hasti and thank you Subify!

MOOAZAA SHOP

Nov 15, 2024  on Shopify

She was kind to deal with me and had patience and understood my problem even though I could not explain it accurately, she gave me good solutions so I am grateful to have such an employee from you, I want to thank her again for helping me and solving my problem.

RESPIRA

Nov 14, 2024  on Shopify

Great subscription app with really good customer service for everything that I needed, truly recommend!

Lila Lagohm

Nov 14, 2024  on Shopify

Love the app! Simple to use, took me 10 min to create a subscription plan. And the service is amazing. If there's something I can't do I get instant help. Always answers quickly! Veru happy with it.

Samdea Mala

Nov 13, 2024  on Shopify

Appena installati, il servizio clienti è super efficiente e molto gentile. Non so dire nulla riguardo alle funzonalità, ma conun supporto presente e funzionante mi sento decisamente più tranqulla che tutto possa funzionare al meglio.

MOODBYMARIE

Nov 13, 2024  on Shopify

J'ai choisi le plan gratuit pour commencer avec un produit que mes clients peuvent acheter chaque mois. C'est un widget tout simple et facile d'utilisation . le support technique est en ligne en direct si vous avez besoin d'aide, je recommande !

PowerTemplates

Nov 10, 2024  on Shopify

TOP Service! Schnelle Reaktion und schnelle Lösungsfindung! Vor allem die Mehrsprachigkeit hat mich überzeugt!

Conscent Beauty, LLC

Nov 09, 2024  on Shopify

As a new business owner, this app provides the opportunity for growth and consumer retention. With flexible plan options and the free plan, allows you to scale your business over time once growth has been demonstrated. We appreciate this because it's a much better option than allowing a 14 day free trail like most subscription based apps.

Sphiria Cosmetics

Nov 09, 2024  on Shopify

I am very pleased with the customer service provided by the Subify team! From the start, they were extremely attentive and quick to resolve my questions. Every step of the support process was clear, and I felt they genuinely cared about ensuring a great experience for me. Additionally, the team demonstrated a deep understanding of the app and its features, which gave me even more confidence in the service. I highly recommend Subify not only for the convenience of the app but also for its excellent customer support. Thank you so much!

My Store

Nov 06, 2024  on Shopify

Great app so far. Sam from support was a huge help on making changes on the fly. Big shout out to her and the rest of the team behind the app. Keep it up!

Trackershop

Nov 06, 2024  on Shopify

We had an issue that wasn't working on mobile but the team were able to quickly come in and fix it straight away. Also we have been constantly growing our revenue as this is an easy and straightforward app to use. Highly recommend.

VitalNürá

Nov 06, 2024  on Shopify

It works perfectly and is absolutely worth the price. They even offer free customization, which adds incredible value. Highly recommend!

My Store

Nov 05, 2024  on Shopify

Set up process is streamlined, simplistic and excited to see how the product works. Great starter price and discounts to get an initial store up and running.

Keragenic US

Nov 05, 2024  on Shopify

Great app and amazing support! They were able to customise the app as per my request very fast. Definitely recommended!

Uciekaj.pl

Nov 03, 2024  on Shopify

We are starting a subscription-based business and it seems that Subify's offering checks all the boxes from a product perspective. A huge plus is the customer service - which is great (Stella, thanks again for your help!). 10/10 totally recommend.

My Store

Nov 02, 2024  on Shopify

The help with the set up was so good! the representative was so nice and very responsive. I am excited to learn

En.C.O.

Nov 02, 2024  on Shopify

I am a new business and I hoping to generate sales with subify. I needed help setting up the app. The customer service is fast and friendly. I am definitely looking forward to setting this up and using this tool to help my business grow.

Usmiler

Oct 31, 2024  on Shopify

Je commence tout juste à utiliser l'application, elle a l'air bien. Miles a été réactif et m'a aidé via le chat. merci

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