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Customer reviews: Subi Subscriptions App

Reviews (799)

Overall rating
4.9

What Merchants Think

"Subi Subscriptions App" receives overwhelmingly positive feedback from merchants for its user-friendly interface, robust feature set, and exceptional customer service. Users appreciate the app's ease of integration with Shopify, the responsiveness of the support team, and its functionality in simplifying subscription management. However, some merchants express minor concerns regarding pricing and feature accessibility.

Key Strengths

  • User-friendly and easy to integrate with Shopify
  • Highly responsive and supportive customer service
  • Provides intuitive subscription setup and management
  • Offers flexible plan options suitable for business growth
  • Enables effective customization and branding
  • Strong support received during migration from other platforms

Common Concerns

  • Higher payment tiers required for certain features
  • Lack of transparency in pricing structure
  • Some issues with the app functionality on lower-tier plans
  • Shipping options are limited without premium fees

Final Thoughts

Overall, "Subi Subscriptions App" is highly regarded for its powerful subscription management capabilities and outstanding customer support. It is considered a valuable tool for merchants looking to implement subscription services on their Shopify stores, despite minor concerns about pricing. The app is especially beneficial for businesses seeking to enhance customer retention and streamline subscription operations.

My Store

Nov 06, 2024  on Shopify

Great app so far. Sam from support was a huge help on making changes on the fly. Big shout out to her and the rest of the team behind the app. Keep it up!

Trackershop

Nov 06, 2024  on Shopify

We had an issue that wasn't working on mobile but the team were able to quickly come in and fix it straight away. Also we have been constantly growing our revenue as this is an easy and straightforward app to use. Highly recommend.

VitalNürá

Nov 06, 2024  on Shopify

It works perfectly and is absolutely worth the price. They even offer free customization, which adds incredible value. Highly recommend!

My Store

Nov 05, 2024  on Shopify

Set up process is streamlined, simplistic and excited to see how the product works. Great starter price and discounts to get an initial store up and running.

Keragenic US

Nov 05, 2024  on Shopify

Great app and amazing support! They were able to customise the app as per my request very fast. Definitely recommended!

Uciekaj.pl

Nov 03, 2024  on Shopify

We are starting a subscription-based business and it seems that Subify's offering checks all the boxes from a product perspective. A huge plus is the customer service - which is great (Stella, thanks again for your help!). 10/10 totally recommend.

My Store

Nov 02, 2024  on Shopify

The help with the set up was so good! the representative was so nice and very responsive. I am excited to learn

En.C.O.

Nov 02, 2024  on Shopify

I am a new business and I hoping to generate sales with subify. I needed help setting up the app. The customer service is fast and friendly. I am definitely looking forward to setting this up and using this tool to help my business grow.

Usmiler

Oct 31, 2024  on Shopify

Je commence tout juste à utiliser l'application, elle a l'air bien. Miles a été réactif et m'a aidé via le chat. merci

Mel's Little Luxuries

Oct 31, 2024  on Shopify

Subify were great. I had just set up a subscription service. I am not techy and was having an issue with the pricing options. I spoke with Melika and she spent a lot of time working through the issue and sorting the problem out. It's helped to make my website look more professional. I would definitely recommend their customer service. They are first class. -professional and patient

Zenergy Drink

Oct 29, 2024  on Shopify

I downloaded the app today after pulling my hair out trying to get another app to work. I chatted with support and they were kind and helpful. It took me less than 2 hours to set up the subscriptions, test the site for each product and send for fulfilment testing. Quick, simple, streamlined, and my favorite feature...completely straightforward in how to set it up. No crazy loopholes like some other apps. Thank you so much! This app came recommended and I will pass on the favor or recommending to others who ask me what subscription app to use for shopify. Thank you Subify. You made my day 10x easier!

LejeBarn.dk

Oct 28, 2024  on Shopify

Selvom det kan virke lidt "skræmmende" for en nybegynder, har Subify en virkelig god og kompetent kundeservice. De svarer hurtigt på spørgsmål, så man kan komme videre. Godt humør, masser af forståelse og kompetent hjælp.

Obìa Olive Oil

Oct 28, 2024  on Shopify

Quick and responsive customer service that is actually helpful. This app is really helpful for my small-business and I'm glad that they offer several different affordable options.

Al's Cookie Mixx

Oct 27, 2024  on Shopify

We’ve been using this app for a while now, and it has been an absolute game-changer for our website. From the start, it’s clear that the team behind this app knows exactly what businesses need to run a smooth and efficient subscription service. The installation process was seamless, and setting up our subscription products was intuitive – no headaches or technical issues. What we appreciate the most is the flexibility it offers. Whether it's recurring billing, product swaps, or trial periods, Subify gives us complete control over how we tailor subscriptions to our customers' needs. The app runs smoothly in the background, and we’ve noticed an immediate impact on customer satisfaction and retention. The customer support team is incredible, too! They are quick to respond and extremely helpful with any customizations or questions. It feels like they truly care about our success, not just providing a service. If you’re looking for a subscription app that "gets the job done" and offers a great user experience for both your team and your customers, look no further than Subify. We highly recommend it!

PÜRE

Oct 26, 2024  on Shopify

I absolutely love this app! the customer service is also really fast. Aliya also helped me customize the widget like I had in mind. Thank you again Aliya, my website look so much better now. Best subscription app in shopify by far

BaveEscargot

Oct 25, 2024  on Shopify

Je trouve l'application super, j'ai installé ca pour ma marque, je n'ai pas encore fais des ventes mais c'est bien que ca nous permet de faire des ventes jusqu'à 300$ pour tester l'application, le service client est réactif moi j'ai eu Stella au chat qui a répondu a toute mes questions. Ensuite j'ai eu Rick qui est venu a l'aide car je n'arriver pas l'installer sur ma page produit il m'a guidé de A-Z pour faire tout. Merci pour l'application et de votre service. Je recommande

Ås Sentrum Minilager

Oct 24, 2024  on Shopify

The subi subscription platform is very flexible and works really well for our needs! The customer service also both responsive and effective. Highly recommended!

IndriVanilla

Oct 23, 2024  on Shopify

Miles was so fantastic! He was very prompt in answering our questions. He gave us pictures that were very helpful as well as giving us articles that could further explain. He made sure we had all the infomation we needed to help with all our many questions. He is awesome. He is a very intelligent and valuable employee!

Elusive Coffee

Oct 20, 2024  on Shopify

So far so good, app support was amazing. I will say though that many of the features require higher payment tiers so just be mindful of that

My Store

Oct 17, 2024  on Shopify

After downloading countless overpriced and overly complicated apps with little to no support, Subify has been a breath of fresh air—and that's largely thanks to Miles! I was initially overwhelmed, trying to bring my ideas to life but struggling with the platform. Miles made the entire experience easy and enjoyable. He walked me through the app step by step, all while keeping things humorous and light. He even jumped in to make everything look exactly how I wanted. If you're using Subify, do yourself a favor and request his support. He's absolutely amazing!

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