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Customer reviews: Subi Subscription | Membership

Reviews (843)

Overall rating
4.9

What Merchants Think

"Subi Subscriptions App" receives overwhelmingly positive feedback from merchants for its user-friendly interface, robust feature set, and exceptional customer service. Users appreciate the app's ease of integration with Shopify, the responsiveness of the support team, and its functionality in simplifying subscription management. However, some merchants express minor concerns regarding pricing and feature accessibility.

Key Strengths

  • User-friendly and easy to integrate with Shopify
  • Highly responsive and supportive customer service
  • Provides intuitive subscription setup and management
  • Offers flexible plan options suitable for business growth
  • Enables effective customization and branding
  • Strong support received during migration from other platforms

Common Concerns

  • Higher payment tiers required for certain features
  • Lack of transparency in pricing structure
  • Some issues with the app functionality on lower-tier plans
  • Shipping options are limited without premium fees

Final Thoughts

Overall, "Subi Subscriptions App" is highly regarded for its powerful subscription management capabilities and outstanding customer support. It is considered a valuable tool for merchants looking to implement subscription services on their Shopify stores, despite minor concerns about pricing. The app is especially beneficial for businesses seeking to enhance customer retention and streamline subscription operations.

élanora

Aug 21, 2024  on Shopify

Have not been using the app for long, but I know for sure that the customer support is great. They help as much as they can, especially with coding stuff that I don't understand

FreshFurPets

Aug 20, 2024  on Shopify

Customer experience is excellent. Nareh helped us so much setting everything up and getting our subscribe button looking professional!

KeyCan Dog Food

Aug 20, 2024  on Shopify

Hi. I have been using this app for a few month and it's been workin great for me. Also customer support is great *****

David's Home Entertainment and Recreation

Aug 20, 2024  on Shopify

So far we have loved this app, Customer service is great with timely responses and the app is a breeze to use! We have been wanting to do a subscription app for our online store and have never been able to until now! Love it !

amedcine

Aug 20, 2024  on Shopify

I paid the first plan and guess what ? Nothing works. Settings section doesnt work, live chat support buton is fake. Indeed, you dont have any support at all to be honest. You can't even select a product if you want to create a subscription plan. And i did take a paid plan.. imagine with the free plan.. It's a scam, i mean i guess you must pay the biggest plan (the most expensive one) if you just want basic services. Other plans are fakes.

Avelia Paris

Aug 19, 2024  on Shopify

I tried this app today, its fantastic! Very user friendly, wonderfull people. Easy to use. I would definetly recommend it! Ps: Nareh is a wonderfull woman, she responds so fast and is always willing to help in every way possible. Probs to her!

binSpire LLC

Aug 19, 2024  on Shopify

I'm just starting out with Subify and had tons of questions and customizations I've been looking for. Nareh went above and beyond and stayed on chat with me for quite some time helping me to get what I needed as well as offered a meeting time to help me even more. So far I am impressed with the customer service!

Variedades La Oriental

Aug 19, 2024  on Shopify

I needed help translating the app and they responded and helped me quick! App is beautifully design, would recommend !

KINETIQ LIFE

Aug 18, 2024  on Shopify

I had a fantastic experience with Subify! The support team was incredibly friendly and quick to address all my questions and issues. I was having some trouble installing the widget on my website, but the representative who assisted me not only solved the problem promptly but also went the extra mile to ensure everything was working perfectly. Their professionalism and willingness to help made the whole process smooth and stress-free. Highly recommend Subify for anyone looking to add subscription services to their Shopify store!"

Bite Box Exotics

Aug 18, 2024  on Shopify

Yes the app is great but the best part is the customer service. Fast replies and even faster results. I'd highly reccommend for the beginners and advanced shopify masters. :)

skmagic.sg

Aug 17, 2024  on Shopify

Subify is easy to understand after we got in touch with Stella who has taken us through patiently, graciously explained every touch-point we had concerns with. It's a flexible app customised to what our brand needs and able to do for product rental as well. Thank you Stella for helping us with our widget issues! It's a recommended app from us :)

Multifaceted Muse

Aug 16, 2024  on Shopify

amazing! customer service identified and addressed potential issues that were my own fault (bad code) and fixed them right away

curbcansusa

Aug 12, 2024  on Shopify

Amazing, customizable, and very quick problem solving. The Ai support was helpful. But the quick response time of team member, Melika, was exceptional. Within 2 minutes, my problem was solved and I could continue using Subify easily. I love the accessibility and user friendly features. I set up my subscription-based products in less than 20 minutes!

The Naughty Northern Music

Aug 12, 2024  on Shopify

Great addition to our website for our customers. Glad to offer this service for our customers with such an easy addition.

Canada Auto Tracker

Aug 08, 2024  on Shopify

Excellent! Finally I found the solution that I was looking for. And the amazing support was crucial to make it happen. Thank you Nareh for this great customer experience!

Creatibox

Aug 08, 2024  on Shopify

I am beyond satisfied with Subify, especially with their outstanding customer service! Mason was absolutely fantastic—patient, knowledgeable, and incredibly helpful. He guided me step by step through the process, ensuring that I achieved the exact results I was hoping for. His dedication and professionalism truly set Subify apart. Highly recommend!

Harry Duley

Aug 07, 2024  on Shopify

So far, so good. Happy to be able to chat to a human when I needed customisation. I would recommend.

Florida Scents

Aug 06, 2024  on Shopify

absolutely excelent. I never recieved such a fast response in any other Shopify app. Aliya solved my issue within <5 minutes I explained it to her. Blessed!

BiaBody Shop

Aug 05, 2024  on Shopify

Great app for managing magazine subscriptions in Shopify. Would like to see a few more customization features for users but overall the team is very responsive, and committed to helping get you up and running.

Sea Moss Lyfe

Aug 05, 2024  on Shopify

I highly recommend this app. It made implementing a subscription plan super simple. Plus the customer support was more than amazing!!

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