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Customer reviews: Subi Subscriptions App

Subify is a Shopify app designed to simplify subscription management for eCommerce stores. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (866)

Overall rating
4.9

What Merchants Think

"Subi Subscriptions App" receives overwhelmingly positive feedback from merchants for its user-friendly interface, robust feature set, and exceptional customer service. Users appreciate the app's ease of integration with Shopify, the responsiveness of the support team, and its functionality in simplifying subscription management. However, some merchants express minor concerns regarding pricing and feature accessibility.

Key Strengths

  • User-friendly and easy to integrate with Shopify
  • Highly responsive and supportive customer service
  • Provides intuitive subscription setup and management
  • Offers flexible plan options suitable for business growth
  • Enables effective customization and branding
  • Strong support received during migration from other platforms

Common Concerns

  • Higher payment tiers required for certain features
  • Lack of transparency in pricing structure
  • Some issues with the app functionality on lower-tier plans
  • Shipping options are limited without premium fees

Final Thoughts

Overall, "Subi Subscriptions App" is highly regarded for its powerful subscription management capabilities and outstanding customer support. It is considered a valuable tool for merchants looking to implement subscription services on their Shopify stores, despite minor concerns about pricing. The app is especially beneficial for businesses seeking to enhance customer retention and streamline subscription operations.

Pearl and Company

Jul 06, 2024  on Shopify

It is super easy to navigate and when I was in a pickle I was able to hop on the chat and speak with a rep. (Aliya) who went above and beyond to help me.

NEXTGEN COFFEE

Apr 30, 2024  on Shopify

FRAUDULENT AND FALSE CHARGES. DO NOT INSTALL. TERRIBLE TRANSITION FROM RECHARGE THAT CAUSED TONS OF CHARGEBACKS AND WRONG SUBSCRIPTIONS BEING CREATED. THEY SENT A FALSE EMAIL TO MANY OLD CANCELLED SUBSCRIBERS AND THEN CHARGED ME HUNDREDS OF DOLLARS FRAUDULENTLY

Hydrology Water Store

Apr 27, 2024  on Shopify

I had a question about resizing other subscription layout on my page. Mason responded back by email in less than a minute letting me know it was fixed! That was impressive. Thanks Mason!

RED PLAINS GRAND BUTCHERY

Apr 26, 2024  on Shopify

There are some interesting clunky things on Subify that I can't seem to figure out on my own just yet and I am still learning the ropes! However, the support and customer service I receive when I run into these issues is extremely quick, professional, and informative. Thank you!

IDTS Home Medical Supply

Apr 25, 2024  on Shopify

The technical support was very helpful with detailed instructions. Also, the response time was very impressive. Great service and clear communication!!!

AshwaMind

Apr 25, 2024  on Shopify

Support specialist Miles doing a wonderful job! I Appreciate his patience, understanding, and speed. This is what makes this app a good fit for me.

Lavella Handcrafted Candles

Apr 24, 2024  on Shopify

This app was quick and easy to set up, and so far, it is working well for me. I look forward to exploring more within this Shopify option. The support team is great and very willing to help (thanks, Hasti!)

Snackever

Apr 23, 2024  on Shopify

This is an incredible app! Not only is it easy to understand and use (it took us less than 5 minutes to set up) and the customer support is really kind and patient. Nareh (our representative) was super sweet and answered all our questions. Highly recommend the app!

Tantara

Apr 23, 2024  on Shopify

Subify has answered all my questions, been responsive and very helpful. The interface is very user friendly and easy to navigate. I recommend this application.

Prof & Doc

Apr 23, 2024  on Shopify

Customer service have been helpful. It has done everything needed for our store and we are on the mid range package. So far so good!

FIREBOX CANADA

Apr 19, 2024  on Shopify

Subify has been a great addition to our store. We are a subscription based product so this feature was very important to get right. There are a lot of customizations available and it is simple to manage. One of the best features is the customer service, if I'm ever having any issues, they are quick to respond and help me resolve any issues. It seems like they are constantly updating the app too so it is always improving!

Stardust Gems and Minerals

Apr 19, 2024  on Shopify

Exactly what we needed for our subscription based service, and immediately on setting up a subscription, a chat box appeared with a live, real-life help agent who answered all of my questions very quickly and made sure that everything had gone to plan! They were quick and knowledgeable. There are lots of ways to set up subscriptions, and instructions to apply these to page and products pop up at relevent steps so that it's smooth and beginner-friendly, no code or tech knowledge required! Very pleased.

Sclio

Apr 18, 2024  on Shopify

I was super impressed by the awesome customer support. They really helped me to set up everything that I wanted, which would have probably taken me hours to do myself, very quickly. Nareh from the customer support was super patient guiding me through the whole process. Big thanks to that. The app itself is also great. It was the only one I could find, that let me set up a subscription model as I wanted it. Absolutely recommended!

be blends

Apr 17, 2024  on Shopify

Excellent, quick customer service! I had a quick question and customer service was able to answer my question quickly and efficiently! Thank you!

Voss Botanicals

Apr 17, 2024  on Shopify

Easy to install. can upgrade any time. I believe this will help boost product sales. Thanks for making this integration seamless and pain free.

FBC

Apr 16, 2024  on Shopify

The app works very easy, is edible to the way you like. The support team responds very fast and really wants to solve your problem.

Hale Pule Ayurveda and Yoga

Apr 14, 2024  on Shopify

Subify by Shopify makes setting up subscription products a breeze on your Shopify store. While it's user-friendly and effective for managing subscriptions, I found it lacked integration with ActiveCampaign, our marketing platform. Despite this, its seamless subscription creation makes it a solid choice for Shopify merchants seeking hassle-free management. Efficient and kind support team.

Hand International Inc Non Profit Organization

Apr 13, 2024  on Shopify

Subify is a great App. I am just getting started with them and so far so good. I had some technical issues that was quickly resolved by Melika. She was super helpful and knowledgeable. Great App. Highly recommended for Subscription and Membership.

The Mental Wellness Space

Apr 12, 2024  on Shopify

Hasti was unbelievably helpful. The app is easy to use, but I had a couple of customizations that she quickly implemented for me. I didn't have to ask for help. As soon as I installed it and started working, Hasti showed up and helped me get set up. I have a lot of confidence in their product because of the attention they give to their customers. Excellent onboarding exeprience.

Atarah's Atelier

Apr 11, 2024  on Shopify

it is very easy to use and customize! This is exactly what I was looking for since I needed something with great features to create a membership.

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