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Customer reviews: Subi Subscriptions App

Subify is a Shopify app designed to simplify subscription management for eCommerce stores. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (657)

Overall rating
4.9

What Merchants Think

"Subi Subscriptions App" receives overwhelmingly positive feedback from merchants for its user-friendly interface, robust feature set, and exceptional customer service. Users appreciate the app's ease of integration with Shopify, the responsiveness of the support team, and its functionality in simplifying subscription management. However, some merchants express minor concerns regarding pricing and feature accessibility.

Key Strengths

  • User-friendly and easy to integrate with Shopify
  • Highly responsive and supportive customer service
  • Provides intuitive subscription setup and management
  • Offers flexible plan options suitable for business growth
  • Enables effective customization and branding
  • Strong support received during migration from other platforms

Common Concerns

  • Higher payment tiers required for certain features
  • Lack of transparency in pricing structure
  • Some issues with the app functionality on lower-tier plans
  • Shipping options are limited without premium fees

Final Thoughts

Overall, "Subi Subscriptions App" is highly regarded for its powerful subscription management capabilities and outstanding customer support. It is considered a valuable tool for merchants looking to implement subscription services on their Shopify stores, despite minor concerns about pricing. The app is especially beneficial for businesses seeking to enhance customer retention and streamline subscription operations.

Snaw

Jul 21, 2024  on Shopify

Excellent app. So easy and clean to use. Customer service is quick and very helpful too. The best subscription app i've used to date.

Friskhem

Jul 18, 2024  on Shopify

This app is fantastic with its sleek design and easy-to-use interface. It's very intuitive, so you can quickly get started and use all its features without any trouble. But the best part is the customer support. They go above and beyond to make sure you're happy. Whatever issues or questions you have, they'll provide prompt and effective help. Their commitment to user satisfaction is truly impressive. Great app!

Medienhaus Jadeweser

Jul 17, 2024  on Shopify

Great Customer Service! I had a few questions about how to implement the subscription feature into the shop. They were all answered very quickly. The staff was very nice and really helpful!

The Wild Daisy

Jul 16, 2024  on Shopify

Setareh stayed so patient and made sure to answer every question I had along with very helpful screen shots. she spent literally all day helping me even when i had to step away between running errands and being with my kiddo, she was there! I'm so thankful because this process wasn't easy and now it seems like a breeze because of her.

24 German School

Jul 15, 2024  on Shopify

i contacted customer service via chat at 1 o'clock in the morning. at the beginning a chatbot came up which was also very helpful. but in seconds a real person was in the chat and also said that the bot was finished and how she could help me. the problem was solved very quickly and easily. really good service. just as you need it as an online retailer. fast - at any time - and effective.

The Mystic Cavern

Jul 15, 2024  on Shopify

A lot more simpler than other apps and the support staff (Delaram) was really helpful getting us up and running with a few custom pieces so that everything look juuuuust right. Consider us subbed to Subify for the foreseeable future!

Designer Style Co

Jul 13, 2024  on Shopify

Delaram was so helpful! Once I installed this app, she sent me a msg asking specific questions about my goal for the app. She made sure everything was working properly and even gave me some pointers. Hands down the best experience I've had with an app. If you'r looking for a great, user friendly app with EXCELLENT customer service, THIS IS IT!!

The Malu Club

Jul 08, 2024  on Shopify

Brilliant App, up and running very quickly and superb support. Only using basic features at the moment, but as we grow our business we can add more features. Great alternative to a dedicated membership platform.

Pearl and Company

Jul 06, 2024  on Shopify

It is super easy to navigate and when I was in a pickle I was able to hop on the chat and speak with a rep. (Aliya) who went above and beyond to help me.

NEXTGEN COFFEE

Apr 30, 2024  on Shopify

FRAUDULENT AND FALSE CHARGES. DO NOT INSTALL. TERRIBLE TRANSITION FROM RECHARGE THAT CAUSED TONS OF CHARGEBACKS AND WRONG SUBSCRIPTIONS BEING CREATED. THEY SENT A FALSE EMAIL TO MANY OLD CANCELLED SUBSCRIBERS AND THEN CHARGED ME HUNDREDS OF DOLLARS FRAUDULENTLY

Hydrology Water Store

Apr 27, 2024  on Shopify

I had a question about resizing other subscription layout on my page. Mason responded back by email in less than a minute letting me know it was fixed! That was impressive. Thanks Mason!

RED PLAINS GRAND BUTCHERY

Apr 26, 2024  on Shopify

There are some interesting clunky things on Subify that I can't seem to figure out on my own just yet and I am still learning the ropes! However, the support and customer service I receive when I run into these issues is extremely quick, professional, and informative. Thank you!

IDTS Home Medical Supply

Apr 25, 2024  on Shopify

The technical support was very helpful with detailed instructions. Also, the response time was very impressive. Great service and clear communication!!!

AshwaMind

Apr 25, 2024  on Shopify

Support specialist Miles doing a wonderful job! I Appreciate his patience, understanding, and speed. This is what makes this app a good fit for me.

Lavella Handcrafted Candles

Apr 24, 2024  on Shopify

This app was quick and easy to set up, and so far, it is working well for me. I look forward to exploring more within this Shopify option. The support team is great and very willing to help (thanks, Hasti!)

Snackever

Apr 23, 2024  on Shopify

This is an incredible app! Not only is it easy to understand and use (it took us less than 5 minutes to set up) and the customer support is really kind and patient. Nareh (our representative) was super sweet and answered all our questions. Highly recommend the app!

Tantara

Apr 23, 2024  on Shopify

Subify has answered all my questions, been responsive and very helpful. The interface is very user friendly and easy to navigate. I recommend this application.

Prof & Doc

Apr 23, 2024  on Shopify

Customer service have been helpful. It has done everything needed for our store and we are on the mid range package. So far so good!

FIREBOX CANADA

Apr 19, 2024  on Shopify

Subify has been a great addition to our store. We are a subscription based product so this feature was very important to get right. There are a lot of customizations available and it is simple to manage. One of the best features is the customer service, if I'm ever having any issues, they are quick to respond and help me resolve any issues. It seems like they are constantly updating the app too so it is always improving!

Stardust Gems and Minerals

Apr 19, 2024  on Shopify

Exactly what we needed for our subscription based service, and immediately on setting up a subscription, a chat box appeared with a live, real-life help agent who answered all of my questions very quickly and made sure that everything had gone to plan! They were quick and knowledgeable. There are lots of ways to set up subscriptions, and instructions to apply these to page and products pop up at relevent steps so that it's smooth and beginner-friendly, no code or tech knowledge required! Very pleased.

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