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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Logbase

Reviews (1,039)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

Pafe Plants

May 29, 2024  on Shopify

Siva was great help with setting up our app, Logbase has a variety of apps that are helpful with shipping rates, their app makes setting up shipping rates very easy, just download and schedule a setup call with them!

Taste for Life Products

May 28, 2024  on Shopify

I can't say enough good things about this plugin! It's incredibly amazing and super user-friendly, making my tasks so much easier to manage. A special shoutout to Jenifer, who provided exceptional support and patiently guided me through every step. Her assistance made the whole experience even better. Highly recommend!

Grown Florists

May 28, 2024  on Shopify

Great app and support from Vinduja. Helped to get our customers to select from both standard and express delivery options for selected suburbs. Helped to offer a better experience for our clients

Pro Parts Warehouse

May 01, 2024  on Shopify

Vinda Jula was very helpful in assisting me with information and technical advice to best set up the App, I was shown how effective it can work to make our shipping more competitively priced and efficient. Very polite and went above and beyond what I expected great customer service.

Foy & Co Interiors

May 01, 2024  on Shopify

App works brilliantly just how we need it, Jenifer was amazing in setting up our shipping rates and answered every question we had, couldn't recommend this app enough.

24kupi

Apr 20, 2024  on Shopify

BARAT Wa so nice and fast support even on Saturday he help me set up the shipping rates. great app and an excellent support Recommended 5*

Sutherland Performance

Apr 19, 2024  on Shopify

First of all, the app is very useful, and filled with great features & options! Not to mention that it is reasonably priced.   The customer service is outstanding! Janani helped me with my issue over several days and made sure that all my requirements were met. We even had a Zoom call and she held my hand every step of the way, to make sure my shipping problem was solved.  Highly recommend.

Fred Segal Home

Apr 18, 2024  on Shopify

This is a fantastic app for displaying shipping rates. We work with multiple vendors via a dropshipping model so if customers purchase products from multiple vendors, we needed a way to combine the various shipping rates. This app does it perfectly! And support has been very responsive and helpful. 10/10.

Kombucha-T Handcrafted Drinks

Apr 17, 2024  on Shopify

I found it difficult to set up by myself. Luckily, I contacted the support team and Raj was extremely helpful.

Millemamme

Apr 15, 2024  on Shopify

Sto appena adesso cominciando ad interfacciarm con l'app ma il servizio clienti è fantastico. Grazie Jennifer!

flyingdragonnursery

Apr 14, 2024  on Shopify

Jenifer & Rahul helped me fix the issue I was having with urban & rural NZ post codes, highly recommend the team. Very helpful and friendly.

preservefoodservice

Apr 10, 2024  on Shopify

Would highly recommend this app. Thank you Siva for the call and helping me understand the app better. Great service!

CHESTERGARDEN.COM

Apr 09, 2024  on Shopify

Superbe application ! Permet de définir des scénarios très complexes et de pallier à certaines fonctionnalités manquantes chez Shopify. Nous avons par exemple pu régler le problème de livraison pour les îles françaises (Corses et îles insulaires) qu'il n'est pas possible de dissocier dans les paramètres natifs de Shopify. Cette application est donc parfaite pour pouvoir définir des règles complexes de livraison.

Paint Party Printing

Apr 04, 2024  on Shopify

very quick response and was able to resolve withing minutes. Very satisfied and happy with the results.

eshopa-store

Apr 01, 2024  on Shopify

Shipeasy - is an excellent app for stores that require products to be shipped to different zones - The shipping in Australia is very difficult if you have different vendors with products that are different weights shipping to the one customer (so you need to combine product shipping rates) or even just shipping products to different zones. We needed a solution that calculated the shipping for items from different vendors to be calculated at the Shopping cart /check out level, and it needed to be fast, to avoid cart drop out! I the needed ground work by creating a graph of Zones and tagged products accordingly with an identifying tag so Shipeasy could create a shipping calculator - They took the time needed and were excellent... We have been very happy and it has worked perfectly for a year! I would recommend ShipEasy to anyone who needs a Shopify Multi-product multi-zone shipping calculator .. Thank you Shipeasy! Best of Luck... Feel free to reach out to - bomd.com.au if you need help with your graph ready for shipeasy :-)... (I am a shopify partner and I love to see businesses succeed!)

Martian Bazaar

Mar 29, 2024  on Shopify

I highly recommend Shipeasy to anyone as this is hands down the most versatile shipping app I have come across! The scenario setup determines the various rule sets available that can be tweaked to meet one's criteria. The History Detail provides a great snapshot of the transaction and matching scenarios. What is even more exceptional is the brilliant tech support behind the app. Vinduja is very patient throughout the Zoom session when explaining the intricacies of the rule sets. Her exceptional knowledge and competency are second to none!

Biohof Stövesandt

Mar 29, 2024  on Shopify

Just had a support request concerning some special requirements i had. I needed adittional shipping costs for products that were in presale. Due to the extra shipment of these products we needed some special scenarios. Had a call with Siva, he was super helpful and solved everything according to our requirements. Big thanks and absolutely recommandation for this app!

RoasterCup

Mar 28, 2024  on Shopify

outstanding support by Siva (probably one of the best support I ever had across any app / platform). The app helped me fix a shopify missing feature to avoid doubling shipping prices by locations. thank you!!

Beauty Triangle International

Mar 26, 2024  on Shopify

Bharat was really helpful. I was trying to solve a shipping issue and he quickly gave the solution. Really grateful. Thank you very much.

AllBuys

Mar 26, 2024  on Shopify

it was one of the easiest and kindest ways to get help. Jenifer was very kind and helpful, I would definitely chat again if I encounter any issues

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