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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Logbase

Reviews (1,098)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

OMG KITTY

Aug 20, 2024  on Shopify

This app is great in allowing me to set up custom tiered shipping rates for the different product variations I have in my store. I had a couple of issues with the set up of this app but the team went above and beyond in helping me to resolve everything when I spoke to them on the online chat. Wonderful service, I recommend.

Naschnatur

Aug 19, 2024  on Shopify

This service is just incredible! Rajkumar helped me immediately with all my issues and with his support the setup was very easy! Now I also understand it much better! In the future I will see if the app is working smoothly but I'm sure it will!

sazy.com

Aug 19, 2024  on Shopify

Uselsss customer service, couldnt follow the issue or help at all AND to top it off they had another customer join the same call for the first 10mins to ask them to come back later.

Outdoor Dog Supply

Aug 13, 2024  on Shopify

Jenifer was amazing. So helpful in every step. She made sure every step worked before getting off the call.

Nico Spark

Aug 08, 2024  on Shopify

Vignesh did an excellent job at onboarding. Helped dramatically in improving customer experience. Thanks!

The Bearded Butchers

Aug 07, 2024  on Shopify

The app is thorough, and works perfect for us after being set up correctly. Barath was very helpful in helping set up my shipping rates to our exact specs. This app overrides Shopify's default 'add rates together' for different shipping profiles, and allows us provide shipping rates that are one of the other, instead of combining them. Thanks Shipeasy!

Diaspora Co.

Aug 05, 2024  on Shopify

Durkesh & Rahul from the team were super helpful with the set up process of Shipeasy, this app seems super helpful and I can't wait to use it, kudos to their customer service. I am confident they can solve all our shipping issues!

TheGreenArk

Jul 31, 2024  on Shopify

The app is incredibly easy to use, and the integration process was seamless. It covers almost every scenario you could need for setting shipping prices. The customer support team is exceptional super helpful, friendly, and supportive. I highly recommend this app to anyone looking to streamline their shipping process!

Miduty

Jul 31, 2024  on Shopify

Janani was helpful and assisted with making the required changes and made the app live. Most recommended! Thanks

Grüns

Jul 30, 2024  on Shopify

Jenifer was incredibly helpful. She explained the app very clearly and help me troubleshoot every issue i had. very appreciated for her help!

Cozy Furniture & Lifestyle

Jul 28, 2024  on Shopify

Great app and support from Jennifer. Helped a lot from setting up the delivery fee based on products. Help us improve the website experience.

Conch Outdoors

Jul 28, 2024  on Shopify

Great functionality allowing me to charge additional delivery by post code by using product Tags. Made use of the free on-line meeting to set-up the app. Janani was extremely helpful, provided lots of useful tips, and made sure the app was set-up perfectly. Thanks for a great app and all your help getting it set-up.

Jarral Mobile Tyre Fitting

Jul 24, 2024  on Shopify

Really Amazing app specially its support service is amazing. They have very professional staff team specially I like to mention Barath Bindu who assist me in my concern very well. Must Recommended

iCooked

Jul 20, 2024  on Shopify

Helped with a 'gremlin' in scenarios - speedy when contacted and an easy resolve. Something to note with this app (so that it is fit for your purpose) is that it does not 'tag' orders as they come through. They get listed under the shipping column on the orders page & the app does not have a date/time element, furthermore it isn't really compatible with that selection. Also, for Australian, it works off Zip Codes. Our zip codes (post code) areas can cover wide distances & need to ensure this works for you. Worth noting. For what it does (Shipping rates), it does well.

G3 Store Canada

Jul 18, 2024  on Shopify

App was easy to install. One of their support reps, Siva, was extremely helpful in assisting me to set up my shipping rates quickly for a promotion we were running. Also, the price for the app is very reasonable.

National Insulation Supplies

Jul 11, 2024  on Shopify

This app is great, solved all our shipping configuration issues. Also, huge thank you, to Jenifer from support, outstanding help when configuring our specific shipping rules and requirements on an hour long call, thanks for your time! 5 star, would recommend to any Shopify store who may need advanced and conditional shipping requirements.

Roots and Blooms flower shop

Jul 10, 2024  on Shopify

Thank you all at the Shipping Rates app. Special thanks to Siva who helped us with our complicated shipping rate set up. We created all the scenarios together and tested as well. Thank you!

Parfumtest

Jul 08, 2024  on Shopify

Barath help me very much about my Problems. Shipping Rates are working perfect if you have 2 Types of Products!! <3

Woodbender | UK and International

Jul 08, 2024  on Shopify

I needed help with setup and was able to quickly book a call with Jenifer. She was very good at walking me through the application setup and ensuring I had everything I needed before ending the call. Very impressed with the customer service, and so far, the app looks like it will enable me to do everything I need.

The Great Elephant Migration

Jul 07, 2024  on Shopify

Have now spoken with two advisors and both have been incredibly helpful and responsive in the set up! Thank you.

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