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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Logbase

The Shopify Shipping Rates app helps merchants optimize shipping costs and streamline fulfillment. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (953)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

Meubles Poirier

Aug 01, 2025  on Shopify

Amazing support, Jennifer answered all the questions I had and took me through the testing phase flawlessly.

Queensland Mirrors

Jul 30, 2025  on Shopify

Janani help very well and solved my problem in few minutes

Atyab Almarshoud

Jul 29, 2025  on Shopify

Excellent support from the team and especially thanks to Barath for the assistance

Regal Whisky

Jul 29, 2025  on Shopify

Had a Zoom session with Deepan to resolve some issues and he was fantastic. Very helpful and efficient.

My Store

Jul 28, 2025  on Shopify

Barat was great and helped me get all set up!

Northway Enterprises Ltd.

Jul 28, 2025  on Shopify

Very efficient app and friendly customer support

IOTA

Jul 25, 2025  on Shopify

So far it's the only app that managed to give me the shipping method I need. Got quick efficient help fixing an issue of combining a few scenarios.

Meubles Poirier

Jul 24, 2025  on Shopify

Whisky Agents

Jul 24, 2025  on Shopify

This App is amazing and absolutely flexible in terms of setting up shipping service. Thank you to Nithish for the great support and setup for our international shipping!

Smart4Solar

Jul 24, 2025  on Shopify

Found Durkesh to be very helpful and friendly he sorted my query out on the first call, always good experience speaking to support team

Ricardo Beverly Hills

Jul 18, 2025  on Shopify

Associate was super helpful addressing my questions when starting my scenarios. I think this app will fulfill our needs.

True Grain

Jul 17, 2025  on Shopify

Bharath was very helpful. Got ShipX setup on our site, very patient and answered all my questions.

RitKeep (CA)

Jul 17, 2025  on Shopify

The ShipX app has been fantastic! Their customer support is incredibly responsive — they walked me through everything I needed and patiently helped clarify all my questions. It's rare to find such attentive and helpful service. Highly recommended!

Naturalmat

Jul 15, 2025  on Shopify

Nithish has been really helpful in working through some issues I've had with my scenarios. The app is very good and gives lots of flexibility for a complex merchant to set up bespoke shipping rates.

Go Raw Pet Food

Jul 15, 2025  on Shopify

Jennifer and Nithish helped us set up through Zoom the unique shipping settings we needed using our existing UPS account. They both tested our parameters thoroughly while explaining it all - and now it's ready to go live. Woohoo! I'm relieved and excited that ShipX can make these rules happen for our perishable shipping boxes, and we can rest easy that we will not need to be calling and canceling/refunding too small of purchases in the future.

Home Smith

Jul 11, 2025  on Shopify

Vignesh was amazingly helpful in the final details of the set up and I love that this has solved my shopify problem.

MoltyFoam UAE

Jul 11, 2025  on Shopify

Love the support team. Deepan was really supportive and helping in every step. Resolved my issue in just 5 minutes.

Go Raw Pet Food

Jul 10, 2025  on Shopify

Jennifer helped us set up through Zoom the unique shipping settings we needed using our existing UPS account. She tested our parameters thoroughly while explaining it all - and now it's ready to go live. Woohoo! I'm relieved and excited that ShipX can make these rules happen for our perishable shipping boxes, and we can rest easy that we will not need to be calling and canceling/refunding too small of purchases in the future.

Sena Technologies, Inc.

Jul 10, 2025  on Shopify

Since Shopify doesn't support combining cart total and weight conditions to display a single shipping rate, I started looking for an app that could. After trying a few, I found ShipX. Initially, I was a bit lost on how to set it up, but Jenifer from the support team was incredibly professional and patient, guiding me through the entire process. The app is powerful, and the support is just as impressive. I really appreciate being able to speak or chat with someone when I need help. I plan to install this app across all our stores.

Finding Foxtale

Jul 09, 2025  on Shopify

Barath and Vignesh was so helpful! Really appreciate his support.

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