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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Shopify

The Shopify Shipping Rates app helps merchants optimize shipping costs and streamline fulfillment. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (1,030)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

Door Furniture Direct

Nov 14, 2025  on Shopify

Amazing help from Jennefer who helped me to set up all my remote postcodes around the UK and simplify my existing setup too. Thank you so much.

KatieJNYC

Nov 14, 2025  on Shopify

Barath was a great help. Thank you.

Bendito A

Nov 14, 2025  on Shopify

Vignesh has given me the BEST support in under minutes, solved all my problems and helped me used the app. Thank you , really

LEAF Verlagsshop

Nov 13, 2025  on Shopify

The support staff take plenty of time for you and respond quickly. My issue was resolved quickly.

Gaido's Gift Shop

Nov 13, 2025  on Shopify

Deepan was a great help. He walked me through all of the steps for setting up the app and going live. I could not have done this without his help! Great app for separate shipping charges per item on Shopify.

The Big A## Calendar Co.

Nov 12, 2025  on Shopify

Deepan was incredibly helpful in assisting us with doing a lot of tinkering. Big shoutout to him for taking the extra time in guiding us through the entire cart. Worth the time!

Canales Furniture

Nov 08, 2025  on Shopify

Deepan was great with the assistance. Thank you ShipX!

Kosmos Q BBQ Products & Supplies

Nov 07, 2025  on Shopify

Savant Rose

Nov 07, 2025  on Shopify

I just subscribed to ShipX and both Deepan and Nithish were incredibly knowledgable and thorough in helping me get my product shipping details setup. They provided a clear overview of the platform, and were able to address all of my questions. ShipX is a very versatile and powerful solution, and have been very impressed with the level of support and overall customer experience. Highly recommend!

The Ultimate Deck Shop

Nov 07, 2025  on Shopify

Great customer experience and really easy app to use.

ZetHet

Nov 06, 2025  on Shopify

Good service and pricing

HEIMR LIVING

Nov 06, 2025  on Shopify

Tramin Building Supplies

Nov 03, 2025  on Shopify

PVF DEPOT

Oct 31, 2025  on Shopify

Horecapp

Oct 29, 2025  on Shopify

Very great assistance support and fast reply. Vignesh help us to start setting scenarios, shipping range and more. Thank you very much!

Tool Empire

Oct 29, 2025  on Shopify

Great service and really good setup support from Deepan! We were able to scale fast and get the functionality we wanted. Thanks to the team!

ShapeShifter Tools

Oct 28, 2025  on Shopify

Deepan’s help was great in solving our questions!

Remington Medical

Oct 28, 2025  on Shopify

Deepan was attentive, and provided us with a great solution for our local pickup. We have a complex shipping system and we were able to work around some challenges over one call!

Hemochfritid24

Oct 28, 2025  on Shopify

Great Suport Barath

Fi Shop

Oct 28, 2025  on Shopify

Bindu from customer service promptly understood and resolved my concern about restricting shipping zones for specific product categories. I appreciate the help.

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