ShipX ‑ Shipping Rates & Rules logo

Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Logbase

Reviews (1,039)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

The Great Elephant Migration

Jul 07, 2024  on Shopify

Have now spoken with two advisors and both have been incredibly helpful and responsive in the set up! Thank you.

Pride on the Line

Jul 04, 2024  on Shopify

Excellent service provided - Janani & Vignesh have been super helpful and we have been able to set up our store in only a few days! Thank you Shipeasy!

Jarral Mobile Tyre Fitting

Jul 02, 2024  on Shopify

Really Amazing app specially its support service is amazing. They have very professional staff team specially I like to mention Bindu who assist me in my concern very well. Must Recommended

Tots to Teens Furniture

Jul 01, 2024  on Shopify

Barath was a wonderful help with figuring my combined ship rates. I must say I spent 3 hours trying to figure it out the night before and after our online meeting he made it a breeze. Thank you so much for the needed help in getting my situation fixed.

DIVIN Australia

Jul 01, 2024  on Shopify

Vignesh is very professional. I was planning to set up shipping rates through postcode. He is very patient and helpful. Vignesh is the best!!!

Good Furniture

Jun 30, 2024  on Shopify

We've tried 4 different apps for our shipping settings, because our rates are based on postcodes, this one is the best. Their customer service is good as well, Janani helped me to solve the problem I have, easy to communicate, and highly recommend to all!

VitalityPoints

Jun 26, 2024  on Shopify

Janani provided exceptional assistance in resolving shipping rate issues on our website. Her clarity and support during a zoom call led to a quick resolution. 5 star service!

Tiles & Trims

Jun 25, 2024  on Shopify

I needed some help setting up shipping rates for various scenarios, Rahul jumped onto a Zoom call and configured the app to handle every scenario in just a few minutes. Really impressed with response time, explanation and end result - would highly recommend App for handling even the most complex shipping scenarios.

Habitual Skin Canada

Jun 23, 2024  on Shopify

Very helpful team, helped me setting up advanced postcode segmentation to deliver postcode level freight costs and fall back scenarios. Very helpful, instant service including zoom support. Highly recommend! Shout out to Nithish Kumar for his help!

Sealy

Jun 23, 2024  on Shopify

Best service ever! very quick responce. The app is great! helped me achive my goals. Thanks for: Rahul, Durkesh, Vindega

GONG Galaxy

Jun 20, 2024  on Shopify

Just had a call with Barath who was super helpful to deal with a small complication I had. Awesome app and great staff

TheSoapery

Jun 20, 2024  on Shopify

Really useful app and great customer service. Jenifer set up all of our shipping rates for us, saving us hours of work. They helped us through the testing process and made amendments where necessary.

Yok Chan's Chilli Oil

Jun 13, 2024  on Shopify

I've just installed the app, set it up and tested it. So far so good however a massive shout out goes out to Jenifer (and also partly Vignesh) who collectively spent pretty much three and half hours to set up my shipping calc and permissions, painstakingly going over my criteria and making it work for me in the best possible way. That alone deserves 5 stars, so appreciated with the service and their availability to help fix issues, which is needed as there's a lot of variables to choose. Very impressed.

FRANCE CHR

Jun 12, 2024  on Shopify

This application is really good, a little complex to use when you have several suppliers and starting delivery points to manage, but the support is really present and has helped me enormously! I recommend this application.

Filz Asmussen

Jun 12, 2024  on Shopify

I am very pleased with the Shopify app "Shipping Rates - Shipeasy". I want to highlight the excellent support I received from Jenifer Logbase. She provided me with tremendous assistance and was extremely helpful with all my inquiries.

Hydraulic Parts Online

Jun 05, 2024  on Shopify

Barath was incredibly helpful! After 10 different conversations he was able to explain what I need and would definitely recommend!

Modest Fashionn

Jun 05, 2024  on Shopify

Barath very knowledgeable and informative, very satisfied by his work. and he help me what i was having trouble in. highly recommend his services.

SpaJuiceBar

Jun 05, 2024  on Shopify

Jennifer is amazing! I truly enjoyed working with her, she is so knowledgeable about the product!!!! Wonderful company!

Holly Days Nursery

May 30, 2024  on Shopify

Wonderful support team! Jenifer is always able to help our company find the shipping solutions that we need. We appreciate this app and the support.

MacGregor and MacDuff

May 30, 2024  on Shopify

When it comes to Shopify apps, Support is crucial. I have used their support a few times and it has always been great but today I got in touch with a particular problem that was slightly more complicated. I got in touch with Jenifer through live chat and she offered a Zoom meeting to clarify the issue. This was a step above any support I have received in the past and she kept me on the call while she figured out a solution. Really pleased and thanks again, Jenifer.

Scroll to Top