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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Logbase

Reviews (1,039)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

Carvers Interior

Mar 26, 2024  on Shopify

I have been using this app for another website and was very pleased so started using it for another website. Must say, this company's products and services are excellent. Special thanks to Vinduja for going through everything and providing an amazing service. Will always use Logbase for shipping. Thanks

good light world

Mar 25, 2024  on Shopify

Very easy onboarding, and Jennifer was super helpful in making sure everything was set up correctly and I understood the backend and platform. Thanks!

Atrium Tools

Jan 29, 2024  on Shopify

Jennifer has been an absolute rockstar this morning! These guys have some of the best back end support. Highly recommend this app.

Elie’s Bows

Jan 25, 2024  on Shopify

The setup is a little complicated. but the SUPPORT TEAM is GREAT. I had trouble with the initial employee who helped me (I forget his name) But the two that followed RAJ and JANANI were amazing. Knew their stuff, and were quick, efficient, and very knowledgeable about their product, settings and system. So far so good. I will update this review if anything changes.

Avishya.com

Jan 17, 2024  on Shopify

This App is superb to use. Simple and Clean Functionality - The most liked feature of this app is creating more scenarios which is very useful for us. The support team was Excellent, Vindhuja handled my requirements, and her quick response helped me solve the problems.

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