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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Shopify

The Shopify Shipping Rates app helps merchants optimize shipping costs and streamline fulfillment. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (1,030)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

The South African Spaza Shop

Sep 30, 2024  on Shopify

App does what other apps cannot in terms of conditions IRO Shipping rates and multi carriers. Customer Services is top class - all emails responded to same day. Nithish assisted in full with the initial setup and service was excellent

Norski

Sep 30, 2024  on Shopify

Durksh was super helpful. I was a little confused to start with, but within 40 minutes we had the shipping setup. App now seems simple to use and I could implement it on any website now. Way better than Shopifys shipping rules!!

Dessert Boxes

Sep 29, 2024  on Shopify

Thank you Vinjuda for your assistance to solve my questions so quickly. The Shipeasy app has been a great help to our new Shopify Plus store.

Nameswear.com - Store

Sep 29, 2024  on Shopify

Had a lovely experience with the Ship Easy team. I was stuck with something and Durkesh got on a call with me several times to ensure everything worked smoothly. He spent extra time on my issue to make sure I got exactly what I wanted. Cannot thank the entire team, and especially Durkesh for his effort, politeness and friendly behavior. Kudos!

Holgers Stugmaterial AB

Sep 25, 2024  on Shopify

The app works amazing, we had missed a setting and Nitish from the support team was very helpful and solved our problem on a zoom meeting. We recommend!

I'mPerfect PH

Sep 24, 2024  on Shopify

The app works excellent, they also have a very supportive chat support, I was assisted by Natish Kumar, he was very patient in helping, keep up the good work!

Enviro Flex Pack

Sep 22, 2024  on Shopify

I can't thank Vignesh enough for his exceptional support in resolving all my complex issues. He was incredibly patient, guiding me step-by-step through each solution, and took the time to clearly explain how to set everything up in Shopify and the app to achieve exactly what I needed. His expertise and thorough explanations made the entire process so much easier to understand. This app has been a game-changer for my store, especially in optimizing our shipping settings. It has streamlined our operations and made our day-to-day tasks much more manageable. Highly recommend both the app and the outstanding support that comes with it!

Dolphin & Flamingo

Sep 18, 2024  on Shopify

Great app overall! Migrated our store from Woocommerce to Shopify and our shipping requirements are pretty complicated as we sell bulky vintage furniture nationwide. The customization features in this app are great. Highly recommend!

Vartesan

Sep 17, 2024  on Shopify

Durkesh was very helpfull to install, app is very good to calculate freight based on zipcode and weight

LISS

Sep 16, 2024  on Shopify

The service is really good, I got help from a guy named Siva and Barath. He was very Patient well skilled and helped me with a hard problem I had. If you need any good support, please ask for Siva and Barath to help you

12ozProphet

Sep 11, 2024  on Shopify

I was looking for a very nuanced way to configure shipping costs and was able to find a great solution with Shipeasy. There is a bit of a learning curve for setup, but the app is very well documented and support is fantastic. A support agent named Darkesh spent a good bit of time with me, holding my hand through setup, logging into my shop and answering questions. Very highly recommended app and company.

Elite Reformer

Sep 10, 2024  on Shopify

Thank you Durkesh and team for your amazing support! App itself works great and the support from the team to get everything set-up has been amazing!

Friars Gallery

Sep 08, 2024  on Shopify

Very helpful zoom chat with Janani, who talked me through how to configure my shipping rates. Didn't realise you need to be on the Advanced plan or above with Shopify for this shipping app to work!

Tu Arrocero

Sep 05, 2024  on Shopify

Jenifer helped us to finish our configuration super easy. It works super fine and fast. And it also has great video tutorials

Rad Tod

Sep 04, 2024  on Shopify

Nithish is a really helpful assistant in shipeasy, He and his team has helped me completely setup the rates for shipping more then 5 times. I am really glad to have them and use Ship easy for my shipping.

Donut Season

Sep 03, 2024  on Shopify

**This plan only works if you pay for the Shopify and Pro level plans, not the Basic $39/month plan** In the app description, the developer tells you that you need the CCS API for the app to work, but leaves out that you can only access that API with the higher tier plans. The app seemed robust and well made, but it was frustrating to find that it is not actually compatible with my site after doing much of the setup.

Dev-Palletstore

Sep 03, 2024  on Shopify

Thank you Shipping Rates app. Special thanks to Durkesh who helped me on distance base shipping rates. We created all the scenarios together and tested as well. Waiting for show distance count between source to destination in history area for accurate results. Thank you!

M.S.L USA

Aug 30, 2024  on Shopify

Rahul & Nithish אפליקציה ברמה מעולה מאוד יש להם שירות מדהים וענו על כל הצרכים שלי. הבחור הנחמד ממש עזר לי והיה קשוב.

Think Blooms

Aug 29, 2024  on Shopify

Nithish has been very helpful and patient. He guided me throughout the process. It was so easy to use Shipeasy!

poddie.fr

Aug 27, 2024  on Shopify

Amazing customer service. The best I have ever been across. Warm, Fast and Efficient. They even did the set up for us. Amazing! Highly recommend. Thank you Vignesh!

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