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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Shopify

The Shopify Shipping Rates app helps merchants optimize shipping costs and streamline fulfillment. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (1,030)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

Builder Express

Oct 20, 2024  on Shopify

I just finished setting everything up for my store with Shipeasy. Even though I had a complex shipping system, I seamlessly scheduled a couple of calls with Vignesh from the customer support team and he helped me very efficiently. Would recommend this app for anyone doing non-trivial shipping rules.

Moons Rare Books

Oct 18, 2024  on Shopify

Can be a little tricky to figure out but overall they were very helpful when we set up a Zoom call to get some things figured out. Happy with the app so far! It's made it a lot easier for us to tailor our shipping rates to our customers.

Organic Stores, Inc.

Oct 18, 2024  on Shopify

We just launched our store to a new platform and ran into shipping issues within our cart. After a lot of research, I decided to try the Shipeasy app. I needed assistance at first and Jenifer was amazing. She walked me through each issue with ease so I was able to learn quickly. The app itself has a great price point and covers so many scenarios that I feel confident it will meet my needs for years to come. I definitely recommend the Shipeasy app.

Pack Ship Mail Supplies

Oct 15, 2024  on Shopify

Shipping Rates — Shipeasy has been an excellent addition to our business. The flexibility it offers for customizing shipping rates is impressive, and the support team is incredibly efficient and helpful. A special thanks to Vinduja, who assisted us with setting up specific scenarios and adjusting rates for different zones and product tags. Vinduja was always available to provide quick and effective solutions. The system is easy to use, and the customization options have allowed us to offer a clearer and more transparent shipping experience for our customers. I highly recommend this app to any store that needs advanced shipping rate management!

DripUnion

Oct 15, 2024  on Shopify

Jennifer was a great help today, and executed the task at hand really quickly, kindly and helped our business out. We really would reccomend her, great help! A*

Bear Quartz

Oct 14, 2024  on Shopify

Needed help setting up the app, scheduled a call and Jennifer was a great help and made the experience very seamless. Highly recommend!

Furnnista

Oct 13, 2024  on Shopify

We evaluated ShipEasy with another popular app in the same category, and found it was easier to set up our complex delivery charges and zone structure in ShipEasy. The support given by Barath was top-notch!

MOEFLAVOR - Waifu Inspired Fashion and Lingerie Store

Oct 13, 2024  on Shopify

This is the best app for shipping calculations We used Boxify and is very expensive it can cost you $300 (30.000 calculations) to $1000 a month sometimes they go per calculations. Shipeasy support is wonderful fix issue in minutes. Works perfect for shopify plus users.

Rx Labels

Oct 13, 2024  on Shopify

Vignesh was super helpful. This app has allot of mobility when choosing a shipping solution. Thanks for your help Vignesh.

MyEdge

Oct 13, 2024  on Shopify

The app is super helpful in creating ultra-customized shipping prices, and the support is amazing. Nithish jumped on a zoom call within like 5 minutes of chatting, and was able to resolve all our issues within less than half an hour. Thank you so much for the great support.

ZLINE Development Store

Oct 10, 2024  on Shopify

Haven't been able to apply to our site, but Jenifer was able to sit on a call and walk me through how the app will work for what we're looking for. It was quite complex but she made it easy. Thank you!

Dreamee Home Furniture

Oct 10, 2024  on Shopify

Great app, wonderful support. Vignesh was very helpful!! Very excited to use it in our store to have shipping rates calculated by distance.

True North Vapor

Oct 08, 2024  on Shopify

We manage several Shopify stores that require advanced shipping rules based on geography. Some are regionally restricted goods, others are variable due to regional licensing agreements. Additionally, we offer several tiers of local delivery. Shipeasy is exactly what we needed! A special call out to the great support offered by Rajkumar over telephone consultation. True 10/10 support, incredibly helpful and readily available. Timely assistance, with dedicated follow-up. I encourage all users to book a free consultation upon installation.

Plaza Bolívar

Oct 08, 2024  on Shopify

Jennifer was knowledgeable and very patiently helped me get through a million and one questions I had regarding my shipping saga!

Tracks Mag Shop

Oct 08, 2024  on Shopify

Loving this app. It has saved me so much time. It has done everything I hoped for and more..!! Janani and Durkesh were so helpful helping me set everything up in the backend. Thank you :)

GAPS Water Treatment

Oct 07, 2024  on Shopify

This app is brilliant! We have quite complicated carriage as we have several different warehouses, each with its own carriage charges for different post codes. We also have to combine shipping carriages and calculate pallets costs. This app allows us to do all this accurately, in a very straight forward logical way. We had a glitch where it stopped working but their customer service replied and helped straight away - turned out to be a shopify problem but they helped us get up and running again in minutes. We were very impressed with their level of service. Cannot recommend highly enough.

Heracles Wellness

Oct 07, 2024  on Shopify

I was struggling to get my head around how to add different rates for different UK Post Codes and Vinduja was very responsive on the chat. After a few back and forths, she suggested a zoom call, asked for control of my screen and showed me exactly what to do. Great customer support and highly recommend this app.

PATH Water

Oct 06, 2024  on Shopify

Barath did a great job figuring out the issue and he got the problem fixed very quickly. I really appreciated the timely manor he got things working.

Tracks Mag Shop

Oct 02, 2024  on Shopify

Loving this app. It has saved me so much time. It has done everything I hoped for and more..!! Janani was so helpful helping me set everything up in the backend. Thank you :)

Birdie Vogue

Sep 30, 2024  on Shopify

Their support is really on time and very helpful. Thanks for Nithish, he is simply knows what should be done.

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