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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Shopify

The Shopify Shipping Rates app helps merchants optimize shipping costs and streamline fulfillment. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (1,030)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

Sportova

Nov 24, 2024  on Shopify

Confusing, but it works very well once set up. And the support is phenomenal. They will help you setup for any scenario you could think of.

LEDKUNGEN

Nov 21, 2024  on Shopify

Nithish has helped us out very quick and his other colleuges as well, they are very fast at responding and the app works perfectly for us, we tested a few that did not work for our needs, this was the perfect fit :)!

The Corkscrew Wine Merchants

Nov 21, 2024  on Shopify

We had some setup and configuration issues but the support was excellent and the team helped me set up my international shipping rates. Its an excellent app and i would highly recommended it.

Zencrafthouse

Nov 18, 2024  on Shopify

The app works great, but it can be complicated to use at first. Customer support (Janani) is excellent. She walked me through how to use the app and helped me set up what I needed. Great service. I highly recommend the app!

Little Creek Lamb & Beef

Nov 18, 2024  on Shopify

Helped with the install and fixed problems we've been having for a long time! Barath & Vignesh were particularly helpful.

Mallqaat

Nov 17, 2024  on Shopify

Customer support is really helpful for example, Durkesh helped me alot to setup my Shopify shipping rates and he was very helpful

Snehalayaa Silks

Nov 17, 2024  on Shopify

One of the best shipping calculating app available in Shopify I'm using this for a long time and the support is very good. Thank you Nithish. For helping to setting up the app and troubleshooting it to work perfectly.

Snuggle Bugz

Nov 14, 2024  on Shopify

We’ve been using the Shipeasy app for over a year now, and it’s been an absolute lifesaver for managing our shipping requirements on Shopify. The app is super intuitive, and customizing shipping grids for different products and regions couldn’t be easier. Shoutout to Barath from their support team! He’s incredibly knowledgeable and quick to respond. If you’re looking for a shipping solution that’s flexible, user-friendly, and backed by excellent customer service, Shipeasy is the way to go. Highly recommend it!

BuyKandi.com

Nov 12, 2024  on Shopify

We were setting up our web store and had trouble with some of the logic behind the shipping rates. Vignesh was an absolute god send, he was super helpful and efficient with helping us set up the shipping rates. He deserves a raise!!

Go Protein

Nov 12, 2024  on Shopify

Great customer service! Vignesh helped me with my shipping rates and had it all setup in under 5min!

Biltong Direct

Nov 12, 2024  on Shopify

Thank you for all the help in setting up the shipping. Vindu was very helpull and patient with me as we work towards our web going live. I aim for our shipping to be very easy and a quick checkout, and with your help we can succeed. Regards Derick

Bloody Sunday

Nov 11, 2024  on Shopify

Vignesh is a wonderful customer service rep! This app is super helpful to set up shipping rates properly.

creocards-test

Nov 11, 2024  on Shopify

Vignesh was incredibly helpful setting up a few very complicated scenarios for me. No other app was able to handle. This app is very useful and easy to use with the excellent support I received.

Caribou Christmas

Nov 06, 2024  on Shopify

This app is amazing! I wanted to set my shipping rates based on dimensions rather than weight. This app allows me to set various scenarios to ensure my shipping costs are accurate. The customer service is very responsive and helpful! Happy I found this app

Green Cricket

Nov 06, 2024  on Shopify

I really like the service given by Vignesh and what took us a day to solve with his help sorted within a minute. Thanks!

Toilets Are Us

Nov 06, 2024  on Shopify

Durkesh was great help, great app. Having Zoom call help and screen share is a must. So glad that I got Shipeasy. I had tried other apps that did not have the same level of support or Zoom screen share. Thanks so much Shipeasy. I highly recommend!

La Green Touch

Nov 05, 2024  on Shopify

Trés content pour cette application. J'ai eu un bon accompagnement de la part de Janani. Merci beaucoup

Hakuna Pets

Nov 03, 2024  on Shopify

Fantastic app & great features. Great support team. Janani was very responsible & helped me solve my issue within 10 mins.

Lands End B.V.

Oct 28, 2024  on Shopify

Durkesh and me jumped on a call. He helped me with various problems. Very kind and quick fix. Would recommend this app to anyone.

EnviroRides

Oct 22, 2024  on Shopify

Fantastic experience, would highly recommend. I booked a Zoom call and Jennifer set everything up and explained how the application worked, she even helped me with contacting Shopify to have certain things arranged which were required for the application.

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