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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Logbase

The Shopify Shipping Rates app helps merchants optimize shipping costs and streamline fulfillment. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (952)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

Vartesan

Sep 17, 2024  on Shopify

Durkesh was very helpfull to install, app is very good to calculate freight based on zipcode and weight

LISS

Sep 16, 2024  on Shopify

The service is really good, I got help from a guy named Siva and Barath. He was very Patient well skilled and helped me with a hard problem I had. If you need any good support, please ask for Siva and Barath to help you

12ozProphet

Sep 11, 2024  on Shopify

I was looking for a very nuanced way to configure shipping costs and was able to find a great solution with Shipeasy. There is a bit of a learning curve for setup, but the app is very well documented and support is fantastic. A support agent named Darkesh spent a good bit of time with me, holding my hand through setup, logging into my shop and answering questions. Very highly recommended app and company.

Elite Reformer

Sep 10, 2024  on Shopify

Thank you Durkesh and team for your amazing support! App itself works great and the support from the team to get everything set-up has been amazing!

Friars Gallery

Sep 08, 2024  on Shopify

Very helpful zoom chat with Janani, who talked me through how to configure my shipping rates. Didn't realise you need to be on the Advanced plan or above with Shopify for this shipping app to work!

Tu Arrocero

Sep 05, 2024  on Shopify

Jenifer helped us to finish our configuration super easy. It works super fine and fast. And it also has great video tutorials

Rad Tod

Sep 04, 2024  on Shopify

Nithish is a really helpful assistant in shipeasy, He and his team has helped me completely setup the rates for shipping more then 5 times. I am really glad to have them and use Ship easy for my shipping.

Donut Season

Sep 03, 2024  on Shopify

**This plan only works if you pay for the Shopify and Pro level plans, not the Basic $39/month plan** In the app description, the developer tells you that you need the CCS API for the app to work, but leaves out that you can only access that API with the higher tier plans. The app seemed robust and well made, but it was frustrating to find that it is not actually compatible with my site after doing much of the setup.

Dev-Palletstore

Sep 03, 2024  on Shopify

Thank you Shipping Rates app. Special thanks to Durkesh who helped me on distance base shipping rates. We created all the scenarios together and tested as well. Waiting for show distance count between source to destination in history area for accurate results. Thank you!

M.S.L USA

Aug 30, 2024  on Shopify

Rahul & Nithish אפליקציה ברמה מעולה מאוד יש להם שירות מדהים וענו על כל הצרכים שלי. הבחור הנחמד ממש עזר לי והיה קשוב.

Think Blooms

Aug 29, 2024  on Shopify

Nithish has been very helpful and patient. He guided me throughout the process. It was so easy to use Shipeasy!

poddie.fr

Aug 27, 2024  on Shopify

Amazing customer service. The best I have ever been across. Warm, Fast and Efficient. They even did the set up for us. Amazing! Highly recommend. Thank you Vignesh!

LISS

Aug 27, 2024  on Shopify

The service is really good, I got help from a guy named Siva. He was very Patient well skilled and helped me with a hard problem I had. If you need any good support, please ask for Siva to help you

A Glass of®

Aug 22, 2024  on Shopify

Janani was fantastic in her explanation of how the product worked. And also was great when assisting in the setup; particularly in customised rates for different zones. Thank you !

Deal Buyer

Aug 21, 2024  on Shopify

Easy to use and very helpful staff if you ever get lost. Postcodes can be a headache but these guys are superb, making shipping rates, simple!

Just Shades

Aug 20, 2024  on Shopify

Jennifer was particularly helpful... we had very particular shipping requirement and conditions, and Jenifer was very patient, helping me with the setup, troubleshooting, and then thorough testing and iterating, all on one call. The patience and hands-on support is second to none.

PERCUP

Aug 20, 2024  on Shopify

Pretty Helpful with the 10 different scenarios that needed to be solved, Mr. Durkesh had created solutions to the problems that we experienced. Will 100% recommend Shipeasy to others!

OMG KITTY

Aug 20, 2024  on Shopify

This app is great in allowing me to set up custom tiered shipping rates for the different product variations I have in my store. I had a couple of issues with the set up of this app but the team went above and beyond in helping me to resolve everything when I spoke to them on the online chat. Wonderful service, I recommend.

Naschnatur

Aug 19, 2024  on Shopify

This service is just incredible! Rajkumar helped me immediately with all my issues and with his support the setup was very easy! Now I also understand it much better! In the future I will see if the app is working smoothly but I'm sure it will!

sazy.com

Aug 19, 2024  on Shopify

Uselsss customer service, couldnt follow the issue or help at all AND to top it off they had another customer join the same call for the first 10mins to ask them to come back later.

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