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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Logbase

Reviews (1,098)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

Bear Quartz

Oct 14, 2024  on Shopify

Needed help setting up the app, scheduled a call and Jennifer was a great help and made the experience very seamless. Highly recommend!

Furnnista

Oct 13, 2024  on Shopify

We evaluated ShipEasy with another popular app in the same category, and found it was easier to set up our complex delivery charges and zone structure in ShipEasy. The support given by Barath was top-notch!

MOEFLAVOR - Waifu Inspired Fashion and Lingerie Store

Oct 13, 2024  on Shopify

This is the best app for shipping calculations We used Boxify and is very expensive it can cost you $300 (30.000 calculations) to $1000 a month sometimes they go per calculations. Shipeasy support is wonderful fix issue in minutes. Works perfect for shopify plus users.

Rx Labels

Oct 13, 2024  on Shopify

Vignesh was super helpful. This app has allot of mobility when choosing a shipping solution. Thanks for your help Vignesh.

MyEdge

Oct 13, 2024  on Shopify

The app is super helpful in creating ultra-customized shipping prices, and the support is amazing. Nithish jumped on a zoom call within like 5 minutes of chatting, and was able to resolve all our issues within less than half an hour. Thank you so much for the great support.

ZLINE Development Store

Oct 10, 2024  on Shopify

Haven't been able to apply to our site, but Jenifer was able to sit on a call and walk me through how the app will work for what we're looking for. It was quite complex but she made it easy. Thank you!

Dreamee Home Furniture

Oct 10, 2024  on Shopify

Great app, wonderful support. Vignesh was very helpful!! Very excited to use it in our store to have shipping rates calculated by distance.

True North Vapor

Oct 08, 2024  on Shopify

We manage several Shopify stores that require advanced shipping rules based on geography. Some are regionally restricted goods, others are variable due to regional licensing agreements. Additionally, we offer several tiers of local delivery. Shipeasy is exactly what we needed! A special call out to the great support offered by Rajkumar over telephone consultation. True 10/10 support, incredibly helpful and readily available. Timely assistance, with dedicated follow-up. I encourage all users to book a free consultation upon installation.

Plaza Bolívar

Oct 08, 2024  on Shopify

Jennifer was knowledgeable and very patiently helped me get through a million and one questions I had regarding my shipping saga!

Tracks Mag Shop

Oct 08, 2024  on Shopify

Loving this app. It has saved me so much time. It has done everything I hoped for and more..!! Janani and Durkesh were so helpful helping me set everything up in the backend. Thank you :)

GAPS Water Treatment

Oct 07, 2024  on Shopify

This app is brilliant! We have quite complicated carriage as we have several different warehouses, each with its own carriage charges for different post codes. We also have to combine shipping carriages and calculate pallets costs. This app allows us to do all this accurately, in a very straight forward logical way. We had a glitch where it stopped working but their customer service replied and helped straight away - turned out to be a shopify problem but they helped us get up and running again in minutes. We were very impressed with their level of service. Cannot recommend highly enough.

Heracles Wellness

Oct 07, 2024  on Shopify

I was struggling to get my head around how to add different rates for different UK Post Codes and Vinduja was very responsive on the chat. After a few back and forths, she suggested a zoom call, asked for control of my screen and showed me exactly what to do. Great customer support and highly recommend this app.

PATH Water

Oct 06, 2024  on Shopify

Barath did a great job figuring out the issue and he got the problem fixed very quickly. I really appreciated the timely manor he got things working.

Tracks Mag Shop

Oct 02, 2024  on Shopify

Loving this app. It has saved me so much time. It has done everything I hoped for and more..!! Janani was so helpful helping me set everything up in the backend. Thank you :)

Birdie Vogue

Sep 30, 2024  on Shopify

Their support is really on time and very helpful. Thanks for Nithish, he is simply knows what should be done.

The South African Spaza Shop

Sep 30, 2024  on Shopify

App does what other apps cannot in terms of conditions IRO Shipping rates and multi carriers. Customer Services is top class - all emails responded to same day. Nithish assisted in full with the initial setup and service was excellent

Norski

Sep 30, 2024  on Shopify

Durksh was super helpful. I was a little confused to start with, but within 40 minutes we had the shipping setup. App now seems simple to use and I could implement it on any website now. Way better than Shopifys shipping rules!!

Dessert Boxes

Sep 29, 2024  on Shopify

Thank you Vinjuda for your assistance to solve my questions so quickly. The Shipeasy app has been a great help to our new Shopify Plus store.

Nameswear.com - Store

Sep 29, 2024  on Shopify

Had a lovely experience with the Ship Easy team. I was stuck with something and Durkesh got on a call with me several times to ensure everything worked smoothly. He spent extra time on my issue to make sure I got exactly what I wanted. Cannot thank the entire team, and especially Durkesh for his effort, politeness and friendly behavior. Kudos!

Holgers Stugmaterial AB

Sep 25, 2024  on Shopify

The app works amazing, we had missed a setting and Nitish from the support team was very helpful and solved our problem on a zoom meeting. We recommend!

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