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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Logbase

Reviews (1,098)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

Tennis Express

Dec 29, 2024  on Shopify

Vignesh provided fantastic service. He has been great in helping me set up our complicated shipping rules for our website. I also have to say the app is great. It takes a little time to learn how to set up scenarios and rules, but once you do, it's super easy to use. If you are stuck, just reach out to support.

2Magpies

Dec 29, 2024  on Shopify

Janani was fabulous and patient setting up my Shipping profiles and scenarios. Great work and i think she should get a pay rise for her app knowledge.

ProteinSnackShop

Dec 26, 2024  on Shopify

I installed other apps that have the same functionality but couldn't get much help. I read the reviews about Shipeasy's customer service, and 5 stars is not enough. Durkesh spent almost an hour helping me set everything up and testing every scenario. I have literally spent hours and hours trying to figure this stuff out on my own. Thank you so much Durkesh for all your help!!!!!!

Shop Kit Kemp

Dec 23, 2024  on Shopify

Great service from Durkesh, will need more time getting familiar with things as there is alot of steps but once up its works well.

Revland Outdoor Living

Dec 17, 2024  on Shopify

Amazing customer service! They really take the time to make sure the application is working the way you want it to on your website. Jenifer Joys has been great to work!

Medina Rug Co

Dec 17, 2024  on Shopify

I recently started using Shopeasy to set up custom shipping rates for different products in a Shopify store I am working on, and I couldn't be happier with the experience! The app is incredibly user-friendly and offers exactly the flexibility I needed for managing shipping rates per item. A special shoutout to Durkesh from the support team, who went above and beyond to assist me. He patiently walked me through the setup process and explained everything in detail, making it so much easier to get started. If you're looking for a reliable app to manage your shipping rates with exceptional customer support, I highly recommend Shopeasy!

UrbanFindr

Dec 15, 2024  on Shopify

Janani did a great job. Fantastic support experience and configure PickEasy to work perfectly with ShipEasy. In fact, Shopify support told us that we could not setup ShipEasy and PickEasy for CCI API and had to select one. But she proved them wrong and got it to work.

Deck Deals

Dec 11, 2024  on Shopify

Shipeasy is an excellent app for anyone needing more advanced shipping rules than Shopify's basic options. The app offers a wealth of resources, including plenty of YouTube tutorials that make it easy to set up on your own. If you need assistance, their support team is fantastic. They respond to chat promptly and even offer the option to schedule Zoom calls for more in-depth help. I took advantage of the Zoom call feature and had the pleasure of working with Vignesh, one of their support team members. He was incredibly helpful, patiently answering all my questions and providing practical solutions to the issues I was facing. Thanks to his guidance, I was able to get everything running smoothly. Overall, Shipeasy is a must-have app for advanced shipping needs, backed by an outstanding support team. Highly recommended!

Anjadeer LLC

Dec 11, 2024  on Shopify

Jenifer was great in explaining and helping out with my requirements for my shopify store. She was able to listen to my needs and provide the best solutions that are relevant. It turned out to be simpler than I originally thought due to her explanation. I love the versatility of the Shipeasy app and it has many features that are very useful for small ecommerce store like mine.

Sss Home needs

Dec 11, 2024  on Shopify

I recently onboarded with Ship Easy for shipping price calculations, and while the setup process was initially overwhelming, I had the incredible support of Nitish, one of their representatives. Nitish went above and beyond to ensure I understood every detail. His patience, thorough explanations, and willingness to guide me step by step while maintaining a friendly and professional attitude made the experience seamless. Although I haven’t had much time to use Ship Easy yet, Nitish’s stellar customer service has already left a lasting impression. His deep knowledge and hands-on expertise with the platform gave me confidence in the product. If I ever need assistance again, I’ll definitely hope to work with Nitish! Highly recommend Ship Easy for both their service and their outstanding team members.

Vantage Coffee Roasters - Wholesale

Dec 11, 2024  on Shopify

Rahul was extremely helpful in working through questions I had for my unique set up. I have had great customer service and quick response through Shipeasy and highly recommend!

CERRET

Dec 07, 2024  on Shopify

Thank you again Vindu for the great support this Sunday you spent a lot of energy to fix my problem and now it work. Thank you again for your patience and Support Alexandre Cerret

Bookishly

Dec 07, 2024  on Shopify

This seems like a really powerful app with some great features. I really appreciated being able to have a zoom call with an expert to help set things up. Vignesh was so helpful!

Foam Industries - شركة صناعات الفوم

Nov 27, 2024  on Shopify

Nithish, Highly appreciate your support and helpful guidance through the plugin setup. Thanx with Best regards The App. just fixed one of the major challenges that Shopify doesn't support, and I highly recommend this app to overcome Shopify missing features like controlling the shipping charges.

Organic Stores, Inc.

Nov 25, 2024  on Shopify

Vignesh just created a shipping scenario that had to be set up for one product line only. He did it with easy and he was great to work with. This is a great shipping app and customer support is awesome.

Sportova

Nov 24, 2024  on Shopify

Confusing, but it works very well once set up. And the support is phenomenal. They will help you setup for any scenario you could think of.

LEDKUNGEN

Nov 21, 2024  on Shopify

Nithish has helped us out very quick and his other colleuges as well, they are very fast at responding and the app works perfectly for us, we tested a few that did not work for our needs, this was the perfect fit :)!

The Corkscrew Wine Merchants

Nov 21, 2024  on Shopify

We had some setup and configuration issues but the support was excellent and the team helped me set up my international shipping rates. Its an excellent app and i would highly recommended it.

Zencrafthouse

Nov 18, 2024  on Shopify

The app works great, but it can be complicated to use at first. Customer support (Janani) is excellent. She walked me through how to use the app and helped me set up what I needed. Great service. I highly recommend the app!

Little Creek Lamb & Beef

Nov 18, 2024  on Shopify

Helped with the install and fixed problems we've been having for a long time! Barath & Vignesh were particularly helpful.

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