Needed some help to set up the app for my scenarios. Booked a Zoom chat and was helped by Janani. She was very knowledgeable and helpful. She set up my custom shipping scenarios, and we tested the rates together. Absolutely amazing service and a great app. So glad that I found it.

It took me months to figure out why I could not set shopify to charge flat rate per item shipping fee. I need to both upgrade my account, message shopify to enable a third party shipping app and then I had to choose the app. It took me several demos but this worked and they set the app up and my shipping profile for me and stayed on while I tested it. It worked like a charm and it took them less than 15 minutes. Well done

Vignesh was very patient and helpful. There was some confusion about different item types but he let me take as much time as I needed. I don't feel the rates were explained clearly. At first, he said "you won't pay the extra $20/month if you change your Shopify plan". But then, he didn't make it clear that when I activated Logbase, I would need to then pay a different $20/month.

This app worked perfectly for our business in order to combine delivery rates for multiple products so we were not overcharging for delivery and remain competitive. It was not easy to set up so I contacted support and Vignesh was able to help me with set up. I recommend.

⭐️⭐️⭐️⭐️⭐️ Excellent Customer Support & Great App! We were having issues with our Shopify store's shipping rates, and Logbase’s customer service went above and beyond to help us. Vignesh, in particular, was incredibly patient and took the time to walk us through the setup, ensuring everything was working properly. Thank you again to Vignesh and the Logbase team for your outstanding support!

Janani has been fantastic , she has helped us set our rates up via zoom call and explained everything in depth. Janani made sure all my expectations were met and i have been blown away by the quality and value.

Great help and support by Nithish, been using the app for sometime now and very happy with it. Does excatly what we need.

This is the best help center I've found and Jennifer helped me to set up the plugin correctly and she found the solutions for my needs. I strongly recommend this plugin.

Vindu who helped us set up the app was very helpful :) The app works only when you need just a few shipping rates. It does not work if you need customized shipping rates.

Jennifer was absolutely great to work with. She was very knowledgeable about the product and I hope to work with her again in the future.

This app is really great for shipping rates specially the scenarios having different conditions, Nithish, the representative from, Logbase, the owner of this app, was really helpful during setting up the rates for me, he guided me through all the settings on zoom!

The service (via chat, zoom) has been excellent on this app. Nithish was very helpful in troubleshooting some setup and metafield details for me!

I needed help working out how best to setup some complicated shipping rates - I wasn't even sure it was possible! I jumped on a Zoom call with Durkesh, he was able to get the rates working properly and explained how to setup the rules to enable me to develop them further. I believe this is the best shipping rates app for shopify!

We’re incredibly grateful to Vindu for helping with the setup process. She is extremely patient and guided us step by step, making everything so much easier to understand. The app itself is user-friendly and works seamlessly. Highly recommend both the product and the excellent support team!

This app does exactly what it says it's going to do and I couldn't be more satisfied. The support is top notch and worth every penny. I'm pretty green when it comes to Shopify, Vindo was ultra patient and efficient in getting us set up for success.

Vignesh, Jennifer and Siva did a great job helping me set up the app. They of them saved me a lot of time by getting on a zoom call, sharing my screen and walking through everything I needed, including chating with Shopify on my behalf. Super service. Great App!! Highly recommended!!! Thank you

I had the pleasure of working with Siva during the onboarding process for the app, and I couldn't be more impressed. Siva was incredibly professional, knowledgeable, and helpful throughout the entire process. Siva's expertise and dedication truly stood out, and I felt well-supported at all times. Highly recommend Siva for their exceptional professionalism and outstanding service!

I installed this app and I reached out to customer support (Vignesh) and he helped me configure it according to my needs. It was quick to setup and app works great!

I have only downloaded the app in test mode, and there is a lot to take in initially. However, I have been in touch with Durkesh, who has been extremely helpful in sorting out some initial issues. So far, 5* support from this company!

An excellent app for configuring all shipping requirements in the desired format! We were able to meet multiple needs seamlessly using this single app. A special thanks to Durkesh for guiding us through every step and helping us address all our requirements efficiently. Highly recommended!