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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Logbase

Reviews (1,037)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

Little Creek Lamb & Beef

Nov 18, 2024  on Shopify

Helped with the install and fixed problems we've been having for a long time! Barath & Vignesh were particularly helpful.

Mallqaat

Nov 17, 2024  on Shopify

Customer support is really helpful for example, Durkesh helped me alot to setup my Shopify shipping rates and he was very helpful

Snehalayaa Silks

Nov 17, 2024  on Shopify

One of the best shipping calculating app available in Shopify I'm using this for a long time and the support is very good. Thank you Nithish. For helping to setting up the app and troubleshooting it to work perfectly.

Snuggle Bugz

Nov 14, 2024  on Shopify

We’ve been using the Shipeasy app for over a year now, and it’s been an absolute lifesaver for managing our shipping requirements on Shopify. The app is super intuitive, and customizing shipping grids for different products and regions couldn’t be easier. Shoutout to Barath from their support team! He’s incredibly knowledgeable and quick to respond. If you’re looking for a shipping solution that’s flexible, user-friendly, and backed by excellent customer service, Shipeasy is the way to go. Highly recommend it!

BuyKandi.com

Nov 12, 2024  on Shopify

We were setting up our web store and had trouble with some of the logic behind the shipping rates. Vignesh was an absolute god send, he was super helpful and efficient with helping us set up the shipping rates. He deserves a raise!!

Go Protein

Nov 12, 2024  on Shopify

Great customer service! Vignesh helped me with my shipping rates and had it all setup in under 5min!

Biltong Direct

Nov 12, 2024  on Shopify

Thank you for all the help in setting up the shipping. Vindu was very helpull and patient with me as we work towards our web going live. I aim for our shipping to be very easy and a quick checkout, and with your help we can succeed. Regards Derick

Bloody Sunday

Nov 11, 2024  on Shopify

Vignesh is a wonderful customer service rep! This app is super helpful to set up shipping rates properly.

creocards-test

Nov 11, 2024  on Shopify

Vignesh was incredibly helpful setting up a few very complicated scenarios for me. No other app was able to handle. This app is very useful and easy to use with the excellent support I received.

Caribou Christmas

Nov 06, 2024  on Shopify

This app is amazing! I wanted to set my shipping rates based on dimensions rather than weight. This app allows me to set various scenarios to ensure my shipping costs are accurate. The customer service is very responsive and helpful! Happy I found this app

Green Cricket

Nov 06, 2024  on Shopify

I really like the service given by Vignesh and what took us a day to solve with his help sorted within a minute. Thanks!

Toilets Are Us

Nov 06, 2024  on Shopify

Durkesh was great help, great app. Having Zoom call help and screen share is a must. So glad that I got Shipeasy. I had tried other apps that did not have the same level of support or Zoom screen share. Thanks so much Shipeasy. I highly recommend!

La Green Touch

Nov 05, 2024  on Shopify

Trés content pour cette application. J'ai eu un bon accompagnement de la part de Janani. Merci beaucoup

Hakuna Pets

Nov 03, 2024  on Shopify

Fantastic app & great features. Great support team. Janani was very responsible & helped me solve my issue within 10 mins.

Lands End B.V.

Oct 28, 2024  on Shopify

Durkesh and me jumped on a call. He helped me with various problems. Very kind and quick fix. Would recommend this app to anyone.

EnviroRides

Oct 22, 2024  on Shopify

Fantastic experience, would highly recommend. I booked a Zoom call and Jennifer set everything up and explained how the application worked, she even helped me with contacting Shopify to have certain things arranged which were required for the application.

Builder Express

Oct 20, 2024  on Shopify

I just finished setting everything up for my store with Shipeasy. Even though I had a complex shipping system, I seamlessly scheduled a couple of calls with Vignesh from the customer support team and he helped me very efficiently. Would recommend this app for anyone doing non-trivial shipping rules.

Moons Rare Books

Oct 18, 2024  on Shopify

Can be a little tricky to figure out but overall they were very helpful when we set up a Zoom call to get some things figured out. Happy with the app so far! It's made it a lot easier for us to tailor our shipping rates to our customers.

Organic Stores, Inc.

Oct 18, 2024  on Shopify

We just launched our store to a new platform and ran into shipping issues within our cart. After a lot of research, I decided to try the Shipeasy app. I needed assistance at first and Jenifer was amazing. She walked me through each issue with ease so I was able to learn quickly. The app itself has a great price point and covers so many scenarios that I feel confident it will meet my needs for years to come. I definitely recommend the Shipeasy app.

Pack Ship Mail Supplies

Oct 15, 2024  on Shopify

Shipping Rates — Shipeasy has been an excellent addition to our business. The flexibility it offers for customizing shipping rates is impressive, and the support team is incredibly efficient and helpful. A special thanks to Vinduja, who assisted us with setting up specific scenarios and adjusting rates for different zones and product tags. Vinduja was always available to provide quick and effective solutions. The system is easy to use, and the customization options have allowed us to offer a clearer and more transparent shipping experience for our customers. I highly recommend this app to any store that needs advanced shipping rate management!

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