I initially thought the app looked very complex but after going through several of the tutorials, it was actually relatively simple for us to achieve what we needed for our shipping rates. And when I ran into an issue, customer service came back to me within a few hours and sorted it out!

Great service the team is awesome to help me setup up all my scenarios. I enjoy working with Vignesh! Recommend the app to anyone looking for shipping logics built our for their Shopify site.

It looks like this app will work very well for our needs. Vignesh was very helpful walking us through set up.

Whatever the scenario you think you need, I think this app can help you! The team is really responsive and helpful if you have any questions or need help with the setup!

Annie is was great at helping with shipping options for local delivery, free shipping zones by postcode as well as explaining app functions. I 100% recommend Annie, the team and great app!

Nidhish was very helpful and helped solve all my problems, I would recommend this app and great customer support :)

Nithish has been great. He was patience with my technical issue to connect. He listened to what the shipping issue was. And he has the knowledge to fix it. Fantastic service! Thank you so much, Nithish!

I am currently testing this App to determine if we want to implement it in our store. Vignesh was incredibly helpful in providing me directions in how to install/setup the App. Later he provided additional help via chat to guide me in how I could test various shipping rates. I would still be scratching my head without his help.

I managed to set most of it up, but had a couple questions which customer service were great in walking me through it

Vignesh & Barath is awesome! He helped us solve a major issue we've been having with shipping. 10/10 recommend. Thanks Vignesh & Barath :)

Barth and Vignesh were very helpful in helping set up our shipping services and scenarios. Barth was again very helpful and we are ready to go live.

Amazing support from Nitish at Ship X. I had a really complicated shipping setup to sort out, and he breezed through it like it was nothing. Super helpful, straight to the point, and instant support when I needed it -couldn’t have asked for better!

I use ShipX app for my drop-shipping Shopify website My Secure Garden. I needed an intelligent shipping rules and rates app which allows me to charge different shipping rates for different products, as well as delivery supplements for heavy and bulky items, and surcharges for specific products being shipped to certain postcodes. ShipX app is a brilliant app for creating tailored shipping rules and rates. Setting up all the shipping rules I needed was complicated but Nitish was available to help me throughout the set up process, and spent several sessions very patiently helping me to set up all the different rates and rules that I require. Nitish's support during the set up process has been excellent and he has provided me with first class service throughout the set up process - always polite and very knowledgeable and fast to understand my requirements. I have been very impressed by ShipX customer service.

Nithish was very helpful in helping me set up the shipping profiles. Thank you. Had a follow up call with Vignesh who was also very helpful.

Shout out to Durkesh! For the superb support extended to us even though we are on free trial. Definitely worth subscribing especially if you want a smarter/dynamic shipping options.

Vignesh is awesome! He helped us solve a major issue we've been having with shipping. 10/10 recommend. Thanks Vignesh :)

We are very pleased with ShipX team and especially thank you so much Janani for being really helpful and more than that Janani was helped us with zoom meeting in clear step by step guidance. We really recommend it.

I scheduled a consultation with the ShjpX team and Durkesh was able to promptly address my concerns and provide solutions to the issues I was facing. Very helpful customer service and their app has lots of customization.

The app is wonderful. It fits our need of the features. I love how they have the shipping rate selection for costumers. The costumer support is superb, especially Vignesh and Rajkumar are super helpful and patient with me to guide me how to use the app. I highly recommend this app and their team. You need help they are always there for you.

We are very pleased with the powerful shipping algorithms (scenarios) that can be combined to handle all the shipping calculation situations for our various products. We did encounter a few challenges with mixing products across scenarios that we couldn't figure out, so we reached out to their tech support. They offer a complementary Zoom meeting with their tech support with many times available same day or any day in the week. We were luckily connected with Jennifer who took the time to fully understand our complex scenarios. While she couldn't immediately come up with a solution, she worked with her team for 36 hours and after their testing, she came back for a second Zoom meeting to show how to setup the scenarios to meet our needs. These solutions worked perfectly. She is definitely a great asset to the team. While we have only been live with the website for two days, we are very pleased with how ShipX is calculating our custom ship rates.