The app is wonderful. It fits our need of the features. I love how they have the shipping rate selection for costumers. The costumer support is superb, especially Vignesh and Rajkumar are super helpful and patient with me to guide me how to use the app. I highly recommend this app and their team. You need help they are always there for you.

We are very pleased with the powerful shipping algorithms (scenarios) that can be combined to handle all the shipping calculation situations for our various products. We did encounter a few challenges with mixing products across scenarios that we couldn't figure out, so we reached out to their tech support. They offer a complementary Zoom meeting with their tech support with many times available same day or any day in the week. We were luckily connected with Jennifer who took the time to fully understand our complex scenarios. While she couldn't immediately come up with a solution, she worked with her team for 36 hours and after their testing, she came back for a second Zoom meeting to show how to setup the scenarios to meet our needs. These solutions worked perfectly. She is definitely a great asset to the team. While we have only been live with the website for two days, we are very pleased with how ShipX is calculating our custom ship rates.

The app is easy to use and has all the features we are looking for to calculate shipping cost. Janani on the support team is very knowledgeable of the app and was very helpful in walking me through different settings and customizations.

Great app and amazing support. They're always so quick to help with our setup, really appreciate them!

The customer service is very fast and excellent. In particular, the consultant named Nithish is very kind and quick to understand, and it seems that he has perfectly set up the shipping fee settings I wanted. Thank you.

I had a great experience with Durkesh from Logbase! He was incredibly helpful in explaining and setting up the app, making the whole process smooth and easy to follow. Even though I haven’t had a chance to use the app yet, the customer service so far has been outstanding. If the app works as well as the support, I’m sure it’ll be fantastic. Thanks again, Durkesh!

Vignesh helped get me started with the app and was very helpful with our complex zone shipping. The app is pretty easy to use and if there are questions, support is available and will help guide you though.

Janani was incredibly helpful in guiding me through the platform and addressing all my queries. I had very specific conditions for a free shipping campaign, and several components weren’t triggering correctly to make it work. Janani’s support and expertise were invaluable in resolving these issues—thank you so much for the assistance and guidance!

A fantastic app that perfectly addresses our shipping rates needs, and their support team is incredible at providing quick and helpful assistance - Vignesh helped me sort out an issue I was having and was so helpful!

So far, this is a really useful app and at a great price. Initial set-up was a little fiddly, but Jennifer in the customer service team was a fantastic help