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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Logbase

The Shopify Shipping Rates app helps merchants optimize shipping costs and streamline fulfillment. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (1,111)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

Oak Valley Designs

Apr 30, 2025  on Shopify

Barath was awesome and super helpful. We needed a little help to finish getting everything setup and he jumped in and understood our requirements quickly. He's sharp! Great app!

Honey & Rose Cakes

Apr 29, 2025  on Shopify

Manaz and Nithish have both been very helpful to setup custom shipping rules for my website. Very helpful team and great product/service :)

The Shed Box

Apr 26, 2025  on Shopify

Vignesh is amazing...he is patient with all my questions and has helped a very complicated situation

Caramelly

Apr 25, 2025  on Shopify

Wonderful app. Covers all possible scenarios for shipping. We have a very complex shipping structure and Durkesh helped us setup all the scenarios perfectly. Must have for all Shopify Stores.

Magnation

Apr 24, 2025  on Shopify

Jennifer was incredibly helpful in succinctly addressing the needs of our customer and getting to the root of what we were trying to do in the setup process.

OVD Staging

Apr 23, 2025  on Shopify

Vignesh was super helpful. I really appreciate the support which made triaging and setting everything up a much better experience than it would have been.

Wax & Away

Apr 22, 2025  on Shopify

Vindu Was very helpful and patient. Provided a lot of valuable information - we have a really great experience with Shipx

Oi Boba

Apr 22, 2025  on Shopify

Nithish is very helpful and nice. This app is better than the ones I’ve used before. It offers various condition settings, can also be configured for dropshipping, and it’s affordable. Nithish's support was very effective — clear, focused, and intuitive.

Eson Direct

Apr 16, 2025  on Shopify

The app does what shopify doesn't do. It is very useful and the team is amazing. They are all helpful and easily find the correct solutions for your business. Thanks to Vignesh and Durkesh

Made to Measure Wooden Gates

Apr 15, 2025  on Shopify

Barath and Nithish was very helpful and helped solve all my problems, I would recommend this app and great customer support :)

IDO Home

Apr 11, 2025  on Shopify

I initially thought the app looked very complex but after going through several of the tutorials, it was actually relatively simple for us to achieve what we needed for our shipping rates. And when I ran into an issue, customer service came back to me within a few hours and sorted it out!

My Pickleball Express

Apr 10, 2025  on Shopify

Great service the team is awesome to help me setup up all my scenarios. I enjoy working with Vignesh! Recommend the app to anyone looking for shipping logics built our for their Shopify site.

Grand Dog Essentials

Apr 09, 2025  on Shopify

It looks like this app will work very well for our needs. Vignesh was very helpful walking us through set up.

Cinereplicas USA

Apr 09, 2025  on Shopify

Whatever the scenario you think you need, I think this app can help you! The team is really responsive and helpful if you have any questions or need help with the setup!

Unique Wholefood

Apr 09, 2025  on Shopify

Annie is was great at helping with shipping options for local delivery, free shipping zones by postcode as well as explaining app functions. I 100% recommend Annie, the team and great app!

Made to Measure Wooden Gates

Apr 08, 2025  on Shopify

Nidhish was very helpful and helped solve all my problems, I would recommend this app and great customer support :)

IMPOWER

Apr 05, 2025  on Shopify

Nithish has been great. He was patience with my technical issue to connect. He listened to what the shipping issue was. And he has the knowledge to fix it. Fantastic service! Thank you so much, Nithish!

BuckEye Cam

Apr 04, 2025  on Shopify

I am currently testing this App to determine if we want to implement it in our store. Vignesh was incredibly helpful in providing me directions in how to install/setup the App. Later he provided additional help via chat to guide me in how I could test various shipping rates. I would still be scratching my head without his help.

Colour Clad Profiles Ltd

Apr 03, 2025  on Shopify

I managed to set most of it up, but had a couple questions which customer service were great in walking me through it

Tomauri.com

Apr 02, 2025  on Shopify

Vignesh & Barath is awesome! He helped us solve a major issue we've been having with shipping. 10/10 recommend. Thanks Vignesh & Barath :)

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