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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Logbase

The Shopify Shipping Rates app helps merchants optimize shipping costs and streamline fulfillment. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (938)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

ELIFE

May 26, 2025  on Shopify

I've installed ShipX and followed the kind and expert guidance from Jenifer to set up all the necessary steps. I like this app for its clear GUI, logical configuration, elegance, and helpfulness!

The Bunny Bach

May 25, 2025  on Shopify

Nithish from ShipX is such a pleasure to work with. Nithish is very knowledgeable and takes the time to explain how things work. Getting Nithish's help and assistance with setting up shipping structures via ShipX has been most helpful. Thank you Nithish for you help, I appreciate it. Warm regards, Tuesday

EsonPro.com

May 22, 2025  on Shopify

Durqesh was very helpful and smart guy. He setup everything for us. App works well. It is what we need. Thank you.

EULIFE

May 21, 2025  on Shopify

I am still trying this app but I already decide to give it a five star. The main reason is that Jennifer Joys offered me a wonderful support experience. While assessing the tool, I met some difficulties to make it work properly. I contacted customer support and Jennifer received me. After some chats, we jumped on a zoom call. She guided me through all the setup, showed me quite some tricks and answered every single piece of my questions. This great experience lightens my day. And I really appreciate all the help I received from her.

MSI EU Business e-Shop | B2B & Enterprise Solutions

May 19, 2025  on Shopify

Durkesh provided fast and professional assistance. He immediately set up a Zoom call to help me configure my requirements, and I found it extremely helpful.

HechtundBarsch.de

May 16, 2025  on Shopify

Are we the only one wondering why it isn't possible with ShipX to calculate delivery rules for shopping baskets with added discounts or do we just oversee a simple setting possibility?

Whitlyn Aquatics

May 15, 2025  on Shopify

Our shipping rules are a bit convoluted, and I was unable to figure out how to make it work myself. However, their team is SUPER responsive, and ended up doing pretty much everything for me. This will save a significant amount of time in custom invoicing and awkward calls to customers when vanilla Shopify shipping doesn't combine our rates as intended.

JJ Valaya

May 15, 2025  on Shopify

Thankyou so much team ShipX.. you should be call ShipRoX :) Special Mention & Thumbs up: Nithish, Barath & Jenifer Joys (Loved your help & support in setting this app for me) I recommend this app to everyone who wants to use calculated shipping/handling rates on multiple conditions.. I've using it for couple of months and I'm in love with the features this app provides. It looks difficult to set it up for the first time and I was overwhelmed by seeing so many parameters, that's when I asked for the support and to my luck which I don't find with multiple apps em using, it was super prompt. They had setup a zoom call within minutes and if one is not comfortable with the settings like me, taken the control and set them up themselves. Just wowwwwww!!!!

Patio Barn

May 14, 2025  on Shopify

Jennifer was absolutely fantastic. I was having trouble with my google API key and she helped me log onto my google account and set it up. I have been struggling to get my shipping set up for weeks and she quickly got it done for me! Awesome job!

Ecomarket.com

May 14, 2025  on Shopify

5 stars for the App and 5 stars for customer support. I had a call with Jennifer and she was amazing, patience and very knowledgable. She help me do a particular installations with different rules, rates, Markets she knew it all. Thank you Jennifer! we are now ready to sell and to market our new shipping proposition to our consumers!

Elisha Illustrates

May 12, 2025  on Shopify

Jenifer helped me in a very professional and polite manner. She was patient, attentive, and made sure all my concerns were addressed. I truly appreciate her support!

JJ Valaya

May 10, 2025  on Shopify

Thankyou so much team ShipX.. you should be call ShipRoX :) Special Mention & Thumbs up: Barath & Jenifer Joys (Loved your help & support in setting this app for me) I recommend this app to everyone who wants to use calculated shipping/handling rates on multiple conditions.. I've using it for couple of months and I'm in love with the features this app provides. It looks difficult to set it up for the first time and I was overwhelmed by seeing so many parameters, that's when I asked for the support and to my luck which I don't find with multiple apps em using, it was super prompt. They had setup a zoom call within minutes and if one is not comfortable with the settings like me, taken the control and set them up themselves. Just wowwwwww!!!!

ICON. AMSTERDAM

May 08, 2025  on Shopify

Nithish was a great help and supported me through creating the first shipping rates, answering all of my questions.

SauberMaus

May 07, 2025  on Shopify

I had a live online meeting with one of the team members, Vindu, and I couldn’t be more satisfied with the support I received. She was extremely patient and explained everything clearly, going through all my questions in great detail. Thanks to her, I now have a much better understanding of how the whole system works. The app itself is also excellent, it offers a lot of flexible options for different shipping cost scenarios, which makes it really easy to set up exactly what I need for my store. Overall, a great experience both with the app and the amazing support team. Highly recommended!

Tyner Pond Farm

May 07, 2025  on Shopify

Vignesh was incredibly helpful and patient. This is a very complex and feature rich app and he was able to help me set it up exactly as needed. Thanks Vignesh!

Oak Valley Designs

Apr 30, 2025  on Shopify

Barath was awesome and super helpful. We needed a little help to finish getting everything setup and he jumped in and understood our requirements quickly. He's sharp! Great app!

Honey & Rose Cakes

Apr 29, 2025  on Shopify

Manaz and Nithish have both been very helpful to setup custom shipping rules for my website. Very helpful team and great product/service :)

The Shed Box

Apr 26, 2025  on Shopify

Vignesh is amazing...he is patient with all my questions and has helped a very complicated situation

Caramelly

Apr 25, 2025  on Shopify

Wonderful app. Covers all possible scenarios for shipping. We have a very complex shipping structure and Durkesh helped us setup all the scenarios perfectly. Must have for all Shopify Stores.

Magnation

Apr 24, 2025  on Shopify

Jennifer was incredibly helpful in succinctly addressing the needs of our customer and getting to the root of what we were trying to do in the setup process.

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