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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Logbase

The Shopify Shipping Rates app helps merchants optimize shipping costs and streamline fulfillment. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (984)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

Car Wash Superstore

Sep 22, 2025  on Shopify

Deepan was very helpful in setting up our shipping methods for our new e-Commerce site on Shopify, and ShipX took care of all of our shipping logic with ease.

The Surfboard Warehouse NZ

Sep 17, 2025  on Shopify

Durkesh kumar R helped a lot in the initial set up and provided tailored recommendation of preventing any potential issues we may encounter.

Johnnys Headshop

Sep 16, 2025  on Shopify

Durkesh is the best! I had some troubles setting combined shipping rates by myself. Quickly arranged a zoom meeting and he fixed my problem within minutes! I tried for hours to fix this by myself.. Great customer support, always a pleasure! Only can recommend this app, there is a solution to every shipping problem with this app!

Spazio Lighting

Sep 15, 2025  on Shopify

Deepan, I got helped by Him , he is really good and he showed me a lot , I learned a lot from , he is great with customer support

Versiclad SelfBuild

Sep 15, 2025  on Shopify

Vinduja was very helpful with guiding us through the setup of the app. The ability to do shipping based on zip/post codes met the requirements we were looking for.

Ashley Homestore Furniture - India

Sep 14, 2025  on Shopify

Thank you,Durkesh very helpful to get identify the problem n provide solutions. App is good for shipping distance calculn n delivery charges according to us.

Streetbrawl Clothing

Sep 11, 2025  on Shopify

Nithish was very helpful and enabled me to set up the app within 30 mins, it seems to be working fine, they offer 24 hour support and zoom links to help you out, excellent service

preservewholesale

Sep 10, 2025  on Shopify

Deepan was really helpful with understanding and setting up flat rates. Thank you so much for your help!

Samidirect

Sep 10, 2025  on Shopify

I had a truly wonderful experience with the ShipX Shopify app. The app is smooth and reliable, but what impressed me the most was their excellent support team. Their live response is super prompt, and they genuinely go the extra mile to help. A special mention to Jennifer from the support team—she has great knowledge of the platform, listened patiently to my concerns, and guided me through the process with utmost professionalism. Her support made everything so much easier and stress-free. I highly recommend ShipX not only for its features but also for the outstanding support team behind it.

CYCROWN

Sep 09, 2025  on Shopify

This plugin solved the problem perfectly. Special thanks to Durkesh, who helped me throughout the process until the problem was solved. He was very enthusiastic and responded in a timely manner. Thanks to Durkesh!

easybuy-shop

Sep 02, 2025  on Shopify

Great app and even better support! I had an issue that was solved immediately thanks to Nithish from the support team. He was quick, clear, and got everything working without any hassle. Really appreciate the fast and professional help – highly recommended!

AMANA HOME

Sep 01, 2025  on Shopify

I had wonderful experience with Bareth. He instructions were very clear and he was patient with me walking me through even 3rd party websites. I was able to complete everything i needed to do and got some tips for the future.

SunTrends

Aug 27, 2025  on Shopify

Still testing to make sure this is the right solution for us but the support was fantastic! I'm confident this can help our business.

Qamhawey Shop

Aug 26, 2025  on Shopify

Its very easy to setup and very friendly, Also support team are amazing thank you Rajkumar for your support

Dennyshop UK

Aug 14, 2025  on Shopify

Jennifer and Deepan from ShipX helped me clear all doubts regarding shipping settings we needed, SuperB!

PlyLab

Aug 14, 2025  on Shopify

Great support and funcionality, happy with ShipX and the support provided by Durkesh and the rest of the team.

Biliblond-USA

Aug 14, 2025  on Shopify

Great help from Nithish in setting up the solution and also delivering a custom feature that wasn't avaialble in a matter of one day.

Svedberga Plantskola AB

Aug 13, 2025  on Shopify

Jag fick mycket bra service av Nithish, appen fungerar mycket bra och löser många problem som vi haft tidigare med fraktkostnader.

ElectricalWholesalers4u

Aug 13, 2025  on Shopify

Deepan took me through the logic on a call, impressive and straightforward features. We are using shipx to combine shipping rates and charge for delivering to certain postcodes. Looking forward to implementing this.

Anastasia Distribution Ltd

Aug 13, 2025  on Shopify

Very helpful and experienced! Durkesh guides me step by step to make sure we have everything we need. Thank you, 5 stars for the service !!

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