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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Shopify

The Shopify Shipping Rates app helps merchants optimize shipping costs and streamline fulfillment. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (1,048)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

Vague Rods

Dec 05, 2025  on Shopify

Vignesh was very helpful and answered all my questions very well. Very nice and helpful. Durkesh was an incredible person that really helped us a lot. We are very greatful to have him help us out. Deepan was very very helpful. One of the best support people I have ever gotten. Walked me through step by step on how to get this done right. Thank you! Siva from Ship X is an amazing support person. Provided the help that we needed. He went above and beyong the expectations that we had. An incredible person. I highly recommend.

Vague Rods

Nov 28, 2025  on Shopify

Vignesh was very helpful and answered all my questions very well. Very nice and helpful. Durkesh was an incredible person that really helped us a lot. We are very greatful to have him help us out. Deepan was very very helpful. One of the best support people I have ever gotten. Walked me through step by step on how to get this done right. Thank you!

Time & Tide

Nov 27, 2025  on Shopify

Jennifer was so helpful with setting up our shipping requirements. Very friendly & patient! Thank you

RB Sellars B2B

Nov 27, 2025  on Shopify

We have been testing ShipX to see if it can fulfil a specific shipping role and so far everyone we've spoken to has been really helpful going through the scenarios with us and providing fast support. Vindu was extremely helpful in a recent call. Will be keen to keep seeing what this app can do. Thanks.

Vague Rods

Nov 27, 2025  on Shopify

Vignesh was very helpful and answered all my questions very well. Very nice and helpful. Durkesh was an incredible person that really helped us a lot. We are very greatful to have him help us out.

Oeuf

Nov 26, 2025  on Shopify

Siva was a great at helping me setup FedEx rates to show at checkout. He initiated a Zoom call and walked me through the entire setup. Thanks again, Siva

Tile Addic

Nov 26, 2025  on Shopify

Durkesh was very helpful and patient with my request for help. He worked his magic in a very short time on a problem that took me some time to try and work out. Thanks again.

CaroQuilla

Nov 26, 2025  on Shopify

Natish was amazingly helpful! Just getting started with the pp and he made these first steps super easy!

Car Wash Superstore

Nov 25, 2025  on Shopify

Deepan was very helpful in setting up our shipping methods for our new e-Commerce site on Shopify, and ShipX took care of all of our shipping logic with ease. One of the best support team

Grocery Wala

Nov 24, 2025  on Shopify

Great support from Vignesh. had to set up a scenario, this gentleman helped promptly and with patience.

Portugal Best Wines

Nov 24, 2025  on Shopify

Great tech support. This app helps you solving common problems with different postcode rates. It's a difficult area to do it on your own, but with the invaluable help of Nithish Kumar I'm getting close to a solution. Thank you Nithish!

Grasmere Garden Centre

Nov 18, 2025  on Shopify

Excellent service. After having trouble getting the app to do exactly what we needed, after a quick chat with Deepan the problem was solved quickly. This app is perfect for us.

Boka

Nov 16, 2025  on Shopify

This app is truly magical. The amount of scenarios and conditions we can set up is like no other app. It accomplishes exactly what I'm looking for. On top of that, they offer free support via video call. Durkesh has been amazing in explaining me how to set up a complex scenario, and took the time with me to guide me step by step. 10/10 features, and 10/10 support. I highly recommend it!

Door Furniture Direct

Nov 14, 2025  on Shopify

Amazing help from Jennefer who helped me to set up all my remote postcodes around the UK and simplify my existing setup too. Thank you so much.

Bendito A

Nov 14, 2025  on Shopify

Vignesh has given me the BEST support in under minutes, solved all my problems and helped me used the app. Thank you , really

Gaido's Gift Shop

Nov 13, 2025  on Shopify

Deepan was a great help. He walked me through all of the steps for setting up the app and going live. I could not have done this without his help! Great app for separate shipping charges per item on Shopify.

Vach Cittoni

Nov 12, 2025  on Shopify

Although the app did not meet our needs. Every effort was made to align nonetheless. Very professional and helpful to walk through all the options.

The Big A## Calendar Co.

Nov 12, 2025  on Shopify

Deepan was incredibly helpful in assisting us with doing a lot of tinkering. Big shoutout to him for taking the extra time in guiding us through the entire cart. Worth the time!

Vach Cittoni

Nov 10, 2025  on Shopify

How does this app get 5 stars? Nothing works on setup. I already have CCS integration through shopify and still no available options for my customers with ShipX. Call option time frames are insane 1:30 am to 5:30 am or starting at 9 pm??? Only other option is to send a message - no live chat? Id think for 35 dollars a month US that at least you could manage live chat.

Savant Rose

Nov 07, 2025  on Shopify

I just subscribed to ShipX and both Deepan and Nithish were incredibly knowledgable and thorough in helping me get my product shipping details setup. They provided a clear overview of the platform, and were able to address all of my questions. ShipX is a very versatile and powerful solution, and have been very impressed with the level of support and overall customer experience. Highly recommend!

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