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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Shopify

The Shopify Shipping Rates app helps merchants optimize shipping costs and streamline fulfillment. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (1,011)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

Regal Autosport B2B

Oct 23, 2025  on Shopify

Jennifer was of great help during the onboarding and troubleshooted any of the minor issues we had during our call.

Bathirst Liquor

Oct 23, 2025  on Shopify

Durkesh & Deepan did a great job helping us get the app up and running. The setup is usually the hardest part, but they made it easy. We’ve only just started using it, and so far so good. Thanks Durkesh & Deepan!

Deco garden

Oct 21, 2025  on Shopify

bindu have been very helpful and knew how to assist in everything we needed, she deserve a big bonus!!

POOPEEPOTTY

Oct 17, 2025  on Shopify

After a bad experience with another shipping app, my company decided to try ShipX and Deepan supported me in setting up different shipping rate for different zones which is something the other app could not do. Thank you Deepan for your amazing support and smooth communication. I highly recommend!

Dominator Sports Australia

Oct 16, 2025  on Shopify

Vinduja was extremely patient helpful with setting up this app So far this app seems great Recommend

Stories Flooring

Oct 16, 2025  on Shopify

Durkesh is amazing! The app has features that other apps dont and it has really helped us solve our shipping issues that charged our customers double the rate due to multiple locations. Hats off to the app and the team! would highly recommend.

Spiegelmax

Oct 15, 2025  on Shopify

Durkesh very lovely guy. Amazing experience!! <3 Jenifer also lovely person. Amazing experience too <3

Horses Home

Oct 14, 2025  on Shopify

Eine ausgezeichnete App, die auch komplexe Aufgaben mit vielen verschiedenen Lagern und Versanddienstleistern gelöst bekommt. Bei Problem ist der Support schnell und einfach zur Stelle und löst das Problem. Mein Berater Durkesh war spitze und konnte alle Fragen und Probleme in Sekunden lösen. Der Support ist allerdings in Englisch und Ihr solltet der Sprache mächtig sein.

.FR a l'epoque

Oct 08, 2025  on Shopify

Jennifer was very helpful and accommodating to me, someone who is not very good with systems. I am very grateful. She also helped me with the setup on Zoom. Thank you very much.

Linda's Place Bundall

Oct 08, 2025  on Shopify

The app is easy to setup and understand. When I struggled with something I went on a zoom meeting with Durkesh and he was very helpful and patient.

Goodwoods Saddlery

Oct 06, 2025  on Shopify

Nithish and Durkesh were super helpful setting up our scenarios and the app has the capability to handle the variety of shipping options we required across our large catalogue of products.

Emballage tout

Sep 26, 2025  on Shopify

Deepan was very helpful in helping me setup the ShipX app on my Shopify profile. I find the app perfect for our needs, and not too complicated to setup. Thank you!

tilespace.us

Sep 26, 2025  on Shopify

This is a great extension. Especially while struggling with installing the support (Durkesh) helped me a lot and solved all my problems. Thank you for this great extension and the support.

Bettanshus

Sep 25, 2025  on Shopify

A great app for fixing our needs for shipping conditions. If you need a smarter way of structuring your shipping rates than Shopify can offer, this is a must-have. Had an onboarding call with Vinduja which made everything super clear and helped me set up the requirements. 10/10.

Car Wash Superstore

Sep 22, 2025  on Shopify

Deepan was very helpful in setting up our shipping methods for our new e-Commerce site on Shopify, and ShipX took care of all of our shipping logic with ease.

The Surfboard Warehouse NZ

Sep 17, 2025  on Shopify

Durkesh kumar R helped a lot in the initial set up and provided tailored recommendation of preventing any potential issues we may encounter.

Johnnys Headshop

Sep 16, 2025  on Shopify

Durkesh is the best! I had some troubles setting combined shipping rates by myself. Quickly arranged a zoom meeting and he fixed my problem within minutes! I tried for hours to fix this by myself.. Great customer support, always a pleasure! Only can recommend this app, there is a solution to every shipping problem with this app!

Spazio Lighting

Sep 15, 2025  on Shopify

Deepan, I got helped by Him , he is really good and he showed me a lot , I learned a lot from , he is great with customer support

Versiclad SelfBuild

Sep 15, 2025  on Shopify

Vinduja was very helpful with guiding us through the setup of the app. The ability to do shipping based on zip/post codes met the requirements we were looking for.

Ashley Homestore Furniture - India

Sep 14, 2025  on Shopify

Thank you,Durkesh very helpful to get identify the problem n provide solutions. App is good for shipping distance calculn n delivery charges according to us.

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