This app has really robust and flexible functionality. They also have good product support, including being available to meet on Zoom to screenshare, so they can help set up more complicated shipping scenarios as needed. We have some byzantine requirements in our store, and I would be a bit lost trying to do everything self-serve, so this is SUPER helpful. I met today with the customer support rep Deepan; he was very patient and knowledgeable, and spent as much time as we needed to help fix my new setup request, making sure that all the scenarios I wanted were entered correctly and taking the time to double-check everything. Much appreciated!

Vindu was amazing, customer support was brilliant in helping us find the best shipping solution for our companies specific sipping needs.

Quick, responsive, and genuinely helpful support. Durkesh the support person understood the issue clearly and resolved it smoothly—great experience overall

The support was very helpful. My scenario setup apparently caused an issue at checkout, but Durkesh was very helpful in fixing it according to my fee mechanics.

Great Experience with ShipX, I have been using for 2 years, and it helps me a lot. Special thanks to Nithish for your support !

We have not started using the app yet, but we will! The service has been top notch from Janani and I look forward to how this app will assist us in growing our business!

Durkesh was an incredible help setting up the app and making sure it was working before our call ended. He didn't rush me and went to great lengths to explain exactly how the app would work so that i would understand. Looking forward to getting my first customer using it.

Very fast support system if you are on a paid plan. I had some trouble with integration but Rajkumar came to my help. He was very understanding considering I know very little about computers and he obviously knows his job well. Then I got stuck again and Deepan quickly sorted out my problem. I feel very confident dealing with them.

Very fast support system if you are on a paid plan. I had some trouble with integration but Rajkumar came to my help. He was very understanding considering I know very little about computers and he obviously knows his job well. I feel confident now dealing with them.

We would like to commend Ms. Vinduja from ShipX for her excellent support in resolving our Shopify delivery concerns. She was patient, attentive, and highly knowledgeable making the setup smooth and stress-free. She took the time to explain every detail and ensured that our questions were answered. We’re very satisfied with the assistance we received and thankful for her great customer service!

Deepan was very patient and helpful and walked me through the whole process. I like the ease of ShipX for different rates that Shopify will not do.

Had an issue with one of the rates we had set up and could't figure out how to fix it - used the online chat and Durkesh was quickly able to fix the error we were having. Really pleased with the app and the customer service

i would recommend shipx is very good app and very good support . mr jignesh has support to me very smoothly through the set up process.

Excellent Support from Durkesh – Highly Recommended I had a great experience with Durkesh from the ShipX (ShopX) App Support team. He is very knowledgeable and has a strong understanding of restricted areas and different shipping rate rules. He explained everything clearly and helped configure the app exactly according to our requirements. The support was excellent, and I really appreciated that the team allows Zoom meeting calls, which made solving issues much faster and easier. The app itself is very good, and with Durkesh’s help, we successfully resolved all our issues. Now our shipping rates are working perfectly and coming correctly from the ShipX app. Highly recommended app and support team!

Vignesh was very helpful, walked me through each step to get all the proper settings situated so we could offer calculated rates to customers in Alaska, Hawaii and Puerto Rico. Thank you!

So far, seems to be working now. Integration with Shopify was problematic at first. Spent a lot of extra hours getting it right. But the support was very responsive and got it handled. All seems to be working very well now.

So far so good, I have been using the app to set up our shipping rates and it is working as desired. There is definitely a bit of a learning curve, and I had some questions but I was able to get support from Vignesh and he helped me out right away.

So far it seems like a good app, many settings and possibilities for live carriers, although DHL E-commerce is not available, but we managed to add those rates manually.

Vignesh has been awesome. Very responsive and customer-oriented demeanor. Customer support definitely a five-star service.

Janani, she gave the best solutions for our shipping logic store as we have complicate logics requires. Thanks