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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Logbase

The Shopify Shipping Rates app helps merchants optimize shipping costs and streamline fulfillment. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (949)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

Home Smith

Jul 11, 2025  on Shopify

Vignesh was amazingly helpful in the final details of the set up and I love that this has solved my shopify problem.

MoltyFoam UAE

Jul 11, 2025  on Shopify

Love the support team. Deepan was really supportive and helping in every step. Resolved my issue in just 5 minutes.

Go Raw Pet Food

Jul 10, 2025  on Shopify

Jennifer helped us set up through Zoom the unique shipping settings we needed using our existing UPS account. She tested our parameters thoroughly while explaining it all - and now it's ready to go live. Woohoo! I'm relieved and excited that ShipX can make these rules happen for our perishable shipping boxes, and we can rest easy that we will not need to be calling and canceling/refunding too small of purchases in the future.

Sena Technologies, Inc.

Jul 10, 2025  on Shopify

Since Shopify doesn't support combining cart total and weight conditions to display a single shipping rate, I started looking for an app that could. After trying a few, I found ShipX. Initially, I was a bit lost on how to set it up, but Jenifer from the support team was incredibly professional and patient, guiding me through the entire process. The app is powerful, and the support is just as impressive. I really appreciate being able to speak or chat with someone when I need help. I plan to install this app across all our stores.

Elsouk

Jul 03, 2025  on Shopify

I was struggling to set up my shipping rates in Canada when I came across ShipX. I contacted them and scheduled a meeting very quickly. Their team is amazing. I worked with their excellent customer service support member, Durkesh Kumar, who helped me set up my shipping options based on distance and weight perfectly. ShipX is very user friendly and highly recommended to use ShipX in the Shopify application. I will try the other Shopify they offer based on this fantastic experience! Update on July 3, 2025: I was facing a problem with setting up the shipping zones which cost me a lot of money. I contacted ShipX and their customer service support agent 'Jennifer' helped me to setup the application correctly which saved me a lot of shipping cost. I highly recommend this application!

Catastrophic Creations

Jun 30, 2025  on Shopify

Vignesh was incredibly helpful giving us a tour of the ShipX app and showing how it would help solve our complex Shopify shipping problems.

nuWay Ag

Jun 26, 2025  on Shopify

Amazing and fast customer support available! Jenifer was quickly able to troubleshoot and fix the errors I had within my settings. She also provided a detailed explanation of why the issue I had was occuring. Great experience

North Castle Hardwoods

Jun 25, 2025  on Shopify

I haven't used any other shipping apps, however this is far more robust than the native shipping options for Shopify. If you are setting up multiple shipping options for lots of products, this is a great app. And the live chat support has been a life-saver when I'm not sure how something works!

STLLR

Jun 24, 2025  on Shopify

We have a unique shipping situation that was impossible for Shopify to handle. The team at ShipX is extremely knowledgeable and helped me over a few chat conversations with setting up the correct parameters. Now our store's shipping charges and restrictions behave exactly as needed!

inutec solarcenter

Jun 20, 2025  on Shopify

Perfect app that fullfills all our needs. We had some struggles with setting up but Vignesh from Logbase helped us out in a very profesional way. Thanks Vignesh and thanks Logbase

Box of India AU

Jun 20, 2025  on Shopify

We’ve been using the ShipX shipping app and found it extremely helpful for our logistics and order fulfillment needs. The interface is user-friendly, the features are well-designed, and it has streamlined our shipping process significantly. A special thanks to Durkesh, our support agent, for being incredibly responsive and knowledgeable. His guidance made the onboarding and setup process smooth and efficient. Highly recommended for any business looking to simplify their shipping operations!

Getty Images Gallery

Jun 18, 2025  on Shopify

Highly recommend for anyone with non-standard or tiered shipping needs. Shopify's default shipping settings weren’t flexible enough for our requirements, but ShipX let me build out detailed, tailored rules based on product groups, size, volume and destination. Support has also been responsive and helpful when we had questions during setup either via online chat or scheduled Zoom calls.

ArtisynX.com

Jun 14, 2025  on Shopify

Dukesh is #1, he deserves a raise and promotion. The app is very easy to use and very efficient and friendly. A must for all the shopify websites out there!

Vaarahi silks

Jun 12, 2025  on Shopify

Had wonderful experience with ShipX.Durkesh explained all the scenarios well and had a smooth onboarding experience.Thanks and Recommended for everyone looking to sort their shipping rules.

Mendocino Maples Nursery

Jun 07, 2025  on Shopify

Very good support - I was pretty lost at times setting this App up and Vinduja was very patient and helpful. She helped me set up a very complex shipping situation. Have not put the app into use yet - but so far impressed.

Verkehrstechnik365

Jun 07, 2025  on Shopify

I had set up a meeting and was advised by Jenifer Logbase. Her advice and know-how in putting together complex shipping logics was first class and I am infinitely grateful to her for how well she was able to implement this. I will contact her in the future if I have any further questions. Great consulting and very good know-how.

Michael Wisehart

Jun 06, 2025  on Shopify

I was struggling to find an app that would handle all the things I needed in one, but then I came across ShipX, and they have provided me with an answer. Their online chat support is wonderful. I just got off an hour long session with Vignesh, and he did an incredible job of helping me get everything set up the way I needed it to. Looking forward to taking this live!

Windance

Jun 06, 2025  on Shopify

So Far so Good, Great number of options for complexty and Barath helped me setup up the scenarios and combined shipping logic over zoom. 10/10 for the first week so far

Verkehrstechnik365

Jun 04, 2025  on Shopify

der Support ist wirklich sensationell. In wenigen Minuten erhält man eine Antwort und eine passende Lösung. Ein großes Lob geht an vignesh

All Thingz UTV

Jun 03, 2025  on Shopify

Barath was extremely helpful in getting my store situated before launch. This should be how Shopify works out of the box! Thanks!

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