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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Shopify

The Shopify Shipping Rates app helps merchants optimize shipping costs and streamline fulfillment. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (1,030)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

Door Furniture Direct

Nov 14, 2025  on Shopify

Amazing help from Jennefer who helped me to set up all my remote postcodes around the UK and simplify my existing setup too. Thank you so much.

Bendito A

Nov 14, 2025  on Shopify

Vignesh has given me the BEST support in under minutes, solved all my problems and helped me used the app. Thank you , really

Gaido's Gift Shop

Nov 13, 2025  on Shopify

Deepan was a great help. He walked me through all of the steps for setting up the app and going live. I could not have done this without his help! Great app for separate shipping charges per item on Shopify.

Vach Cittoni

Nov 12, 2025  on Shopify

Although the app did not meet our needs. Every effort was made to align nonetheless. Very professional and helpful to walk through all the options.

The Big A## Calendar Co.

Nov 12, 2025  on Shopify

Deepan was incredibly helpful in assisting us with doing a lot of tinkering. Big shoutout to him for taking the extra time in guiding us through the entire cart. Worth the time!

Vach Cittoni

Nov 10, 2025  on Shopify

How does this app get 5 stars? Nothing works on setup. I already have CCS integration through shopify and still no available options for my customers with ShipX. Call option time frames are insane 1:30 am to 5:30 am or starting at 9 pm??? Only other option is to send a message - no live chat? Id think for 35 dollars a month US that at least you could manage live chat.

Savant Rose

Nov 07, 2025  on Shopify

I just subscribed to ShipX and both Deepan and Nithish were incredibly knowledgable and thorough in helping me get my product shipping details setup. They provided a clear overview of the platform, and were able to address all of my questions. ShipX is a very versatile and powerful solution, and have been very impressed with the level of support and overall customer experience. Highly recommend!

Pookadai Florist Toronto

Nov 04, 2025  on Shopify

This app is still in test mode and feels unfinished. It’s not ready for real users, and I honestly don’t see how it’s a viable option at this stage. It ended up being a waste of my time.

Horecapp

Oct 29, 2025  on Shopify

Very great assistance support and fast reply. Vignesh help us to start setting scenarios, shipping range and more. Thank you very much!

Tool Empire

Oct 29, 2025  on Shopify

Great service and really good setup support from Deepan! We were able to scale fast and get the functionality we wanted. Thanks to the team!

Remington Medical

Oct 28, 2025  on Shopify

Deepan was attentive, and provided us with a great solution for our local pickup. We have a complex shipping system and we were able to work around some challenges over one call!

Fi Shop

Oct 28, 2025  on Shopify

Bindu from customer service promptly understood and resolved my concern about restricting shipping zones for specific product categories. I appreciate the help.

Regal Autosport B2B

Oct 23, 2025  on Shopify

Jennifer was of great help during the onboarding and troubleshooted any of the minor issues we had during our call.

Bathirst Liquor

Oct 23, 2025  on Shopify

Durkesh & Deepan did a great job helping us get the app up and running. The setup is usually the hardest part, but they made it easy. We’ve only just started using it, and so far so good. Thanks Durkesh & Deepan!

Deco garden

Oct 21, 2025  on Shopify

bindu have been very helpful and knew how to assist in everything we needed, she deserve a big bonus!!

POOPEEPOTTY

Oct 17, 2025  on Shopify

After a bad experience with another shipping app, my company decided to try ShipX and Deepan supported me in setting up different shipping rate for different zones which is something the other app could not do. Thank you Deepan for your amazing support and smooth communication. I highly recommend!

Dominator Sports Australia

Oct 16, 2025  on Shopify

Vinduja was extremely patient helpful with setting up this app So far this app seems great Recommend

Stories Flooring

Oct 16, 2025  on Shopify

Durkesh is amazing! The app has features that other apps dont and it has really helped us solve our shipping issues that charged our customers double the rate due to multiple locations. Hats off to the app and the team! would highly recommend.

Spiegelmax

Oct 15, 2025  on Shopify

Durkesh very lovely guy. Amazing experience!! <3 Jenifer also lovely person. Amazing experience too <3

Horses Home

Oct 14, 2025  on Shopify

Eine ausgezeichnete App, die auch komplexe Aufgaben mit vielen verschiedenen Lagern und Versanddienstleistern gelöst bekommt. Bei Problem ist der Support schnell und einfach zur Stelle und löst das Problem. Mein Berater Durkesh war spitze und konnte alle Fragen und Probleme in Sekunden lösen. Der Support ist allerdings in Englisch und Ihr solltet der Sprache mächtig sein.

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