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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Logbase

The Shopify Shipping Rates app helps merchants optimize shipping costs and streamline fulfillment. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (963)

Overall rating
5

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

easybuy-shop

Sep 02, 2025  on Shopify

Great app and even better support! I had an issue that was solved immediately thanks to Nithish from the support team. He was quick, clear, and got everything working without any hassle. Really appreciate the fast and professional help – highly recommended!

SunTrends

Aug 27, 2025  on Shopify

Still testing to make sure this is the right solution for us but the support was fantastic! I'm confident this can help our business.

Qamhawey Shop

Aug 26, 2025  on Shopify

Its very easy to setup and very friendly, Also support team are amazing thank you Rajkumar for your support

Dennyshop UK

Aug 14, 2025  on Shopify

Jennifer and Deepan from ShipX helped me clear all doubts regarding shipping settings we needed, SuperB!

PlyLab

Aug 14, 2025  on Shopify

Great support and funcionality, happy with ShipX and the support provided by Durkesh and the rest of the team.

Biliblond-USA

Aug 14, 2025  on Shopify

Great help from Nithish in setting up the solution and also delivering a custom feature that wasn't avaialble in a matter of one day.

Svedberga Plantskola AB

Aug 13, 2025  on Shopify

Jag fick mycket bra service av Nithish, appen fungerar mycket bra och löser många problem som vi haft tidigare med fraktkostnader.

ElectricalWholesalers4u

Aug 13, 2025  on Shopify

Deepan took me through the logic on a call, impressive and straightforward features. We are using shipx to combine shipping rates and charge for delivering to certain postcodes. Looking forward to implementing this.

Anastasia Distribution Ltd

Aug 13, 2025  on Shopify

Very helpful and experienced! Durkesh guides me step by step to make sure we have everything we need. Thank you, 5 stars for the service !!

Elora Moda

Aug 12, 2025  on Shopify

The introductory session was very productive and to the point. Vignesh helped me understand the entire process. It is exactly what I needed for my shop. I'll test more but am confident this app will do. Deepan also helped me with combined rates and how to use them. He took time to troubleshoot the rates. Really appreciate the effort.

monsieur marcel gourmet market

Aug 08, 2025  on Shopify

Vignesh is great! He helped us set up multiple scenarios tailored exactly to our needs. He was extremely patient and made sure all our questions were answered. Really appreciate his support and professionalism, overall great experience.

Elora Moda

Aug 07, 2025  on Shopify

The introductory session was very productive and to the point. Vignesh helped me understand the entire process. It is exactly what I needed for my shop. I'll test more but am confident this app will do.

Haisue

Aug 05, 2025  on Shopify

After testing a number of shipping apps, we decided to use ShipX and we are glad we did. ShipX offered all the features we were looking for as we have complex shipping rules based on postal codes in Canada. We also needed an app that has a smart packing algorithm that takes into consideration the dimension and weights of items and the app does that well. Meaning, the app allows us to optimize the space in our shipping boxes which means saving on shipping fees for us and our customers. Also, the apps allows us to use customer tags or product tags for special rules or scenarios adding to its flexibility. Finally, the ability to sync products with a push of a button instead of manually entering/uploading excel files with new products makes our job easier. The support from the team is probably one the best out there. The team is available for live chat, emails, and zoom. We are very happy with the support we received thus far and continue to do so from Nithish as he is always helping us with our requests and inquiries guiding us to set up things correctly and finding us solutions when we cannot our selves.

Meubles Poirier

Aug 01, 2025  on Shopify

Amazing support, Jennifer answered all the questions I had and took me through the testing phase flawlessly.

Regal Whisky

Jul 29, 2025  on Shopify

Had a Zoom session with Deepan to resolve some issues and he was fantastic. Very helpful and efficient.

IOTA

Jul 25, 2025  on Shopify

So far it's the only app that managed to give me the shipping method I need. Got quick efficient help fixing an issue of combining a few scenarios.

Whisky Agents

Jul 24, 2025  on Shopify

This App is amazing and absolutely flexible in terms of setting up shipping service. Thank you to Nithish for the great support and setup for our international shipping!

Smart4Solar

Jul 24, 2025  on Shopify

Found Durkesh to be very helpful and friendly he sorted my query out on the first call, always good experience speaking to support team

Ricardo Beverly Hills

Jul 18, 2025  on Shopify

Associate was super helpful addressing my questions when starting my scenarios. I think this app will fulfill our needs.

RitKeep (CA)

Jul 17, 2025  on Shopify

The ShipX app has been fantastic! Their customer support is incredibly responsive — they walked me through everything I needed and patiently helped clarify all my questions. It's rare to find such attentive and helpful service. Highly recommended!

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