Priyanka was very good at explaining to me, the label generation is very easy, and so to is the entire platform

Priyanka was an amazing person to help us solve issues we had with our Aus Post app - she was so thorough and took her time making sure we were doing the right then and explained everything in detail to ensure we understood where we went wrong and how we can fix it. She has taken so much stress and uncertainty off our shoulders and i feel so grateful to have been connected to her. Priyanka, thank you for your help and really caring for us. We will definitely reach out to her specifically with any other issues we may face.

Keerthi from Support has walked me through how to use this app. I've been using other apps such as AMP/Australia Post by Addition, for 3+ years and was wanting to find another app due to significant price increases in the other app I was using. The prices offered in this app are very fair and the bulk label processing is a very good feature. The walk-through with Keerthi has been very productive and smooth, the app is very configurable too.

It was an amazing experience with PlugInHive; it indeed was a PlugInAwesome. Priyanka’s command over the subject and her expertise in communication made the seemingly alien technology a piece of cake. She demystified it the way not many can do, Keep it up Priyanka! And thank you for accommodating us in terms of time, we were connecting from three different continents.

Fantastic Service. I booked a time with the agent, and he was very patient with me as I'm not very good a tech stuff. My shopify store now links directly with Aust Post. Happy Days! Thank you

I don't know if it's just me, but day one of using this app was increasingly frustrating for me. I couldn't generate Express labels, I looked through all the settings and nothing was incorrect. All Express orders were generating as Standard. Support was pretty quick (within a few hours I think?) but they suggested that I must process the Express labels separately from the Standard...?? I did though, and it didn't work - but I tried again (cancelling the labels first), and they still would not generate as Express. So I had to cancel them again and use the other app I was using to generate the Express. I also could not put a custom Sender/Return address on the labels, which was a problem. I don't display my full address for customers at checkout (since my business is at a residential property - I email my customers the full address when they're order is ready to collect) which meant my label Sender/Return address was invalid - Support said there was no way around this. But all other apps I have tried, allow me to choose my own address, or it uses the one from my eParcel contract, not limiting to just my Shopify one. This app is just buggy and lacking. I was hugely stressed last night because of this. I had already uninstalled my previous app, but was luckily able to reinstall it with a free trial to process the Express labels after mucking around with this app for ages. I was disappointed with Support's response too. If the app isn't buggy, it's not user friendly at all then - I couldn't work out what I was doing wrong. I am technological more savvy that a lot of people. Hopefully PluginHive will do something about this so future customers aren't getting frustrated and stressed like I was last night.

i got all the information i needed, they were very helpful with answering all my questions, highly recommended!

Loving the app for our business so far. The customer support team are great as well with super fast resplies and a very quick zoom call to fix my integration problem!

Amazing app! Very helpful staff and extremely responsive to any issues I had. I will recomend this app to everyone. Thanks guys!

Thank you very much to Touseef at PluginHive. He assisted me so much in setting this up. It is a much better and reliable platform!