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Customer reviews: ShipX ‑ Shipping Rates & Rules

Develop by Shopify

The Shopify Shipping Rates app helps merchants optimize shipping costs and streamline fulfillment. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your store.

Reviews (1,087)

Overall rating
4.9

What Merchants Think

"ShipX ‑ Shipping Rates & Rules" receives high praise from merchants for its robust functionality and excellent customer support. Users appreciate the app's ability to accommodate complex shipping scenarios that Shopify's native features cannot handle. While the initial learning curve is noted, the professional and responsive support team, frequently highlighted for their incredible patience and expertise, ensures that users can set up and operate the app effectively.

Key Strengths

  • Comprehensive support for complex shipping scenarios, including zone-based and per-item rates.
  • Exceptional customer support, often available via quick Zoom calls.
  • User-friendly interface once the initial setup is completed.
  • Customizable options that cater to various shipping needs across multiple platforms.

Common Concerns

  • Initial setup can be complicated and requires support intervention.
  • Lack of clear documentation for advanced features and configuration.
  • Occasional bugs that require technical support to resolve.
  • Complexity in integrating with other Shopify apps, necessitating step-by-step guidance.

Final Thoughts

"ShipX ‑ Shipping Rates & Rules" is a standout app for businesses with intricate shipping requirements. Its comprehensive customization options and the dedication of its support team make it a recommended solution for merchants needing advanced shipping logistics on Shopify. Despite the initial setup challenges and occasional glitches, the app's benefits and responsive support team make it a valuable tool for e-commerce businesses.

inutec solarcenter

Jun 20, 2025  on Shopify

Perfect app that fullfills all our needs. We had some struggles with setting up but Vignesh from Logbase helped us out in a very profesional way. Thanks Vignesh and thanks Logbase

Box of India AU

Jun 20, 2025  on Shopify

We’ve been using the ShipX shipping app and found it extremely helpful for our logistics and order fulfillment needs. The interface is user-friendly, the features are well-designed, and it has streamlined our shipping process significantly. A special thanks to Durkesh, our support agent, for being incredibly responsive and knowledgeable. His guidance made the onboarding and setup process smooth and efficient. Highly recommended for any business looking to simplify their shipping operations!

Getty Images Gallery

Jun 18, 2025  on Shopify

Highly recommend for anyone with non-standard or tiered shipping needs. Shopify's default shipping settings weren’t flexible enough for our requirements, but ShipX let me build out detailed, tailored rules based on product groups, size, volume and destination. Support has also been responsive and helpful when we had questions during setup either via online chat or scheduled Zoom calls.

ArtisynX.com

Jun 14, 2025  on Shopify

Dukesh is #1, he deserves a raise and promotion. The app is very easy to use and very efficient and friendly. A must for all the shopify websites out there!

Vaarahi silks

Jun 12, 2025  on Shopify

Had wonderful experience with ShipX.Durkesh explained all the scenarios well and had a smooth onboarding experience.Thanks and Recommended for everyone looking to sort their shipping rules.

Mendocino Maples Nursery

Jun 07, 2025  on Shopify

Very good support - I was pretty lost at times setting this App up and Vinduja was very patient and helpful. She helped me set up a very complex shipping situation. Have not put the app into use yet - but so far impressed.

Verkehrstechnik365

Jun 07, 2025  on Shopify

I had set up a meeting and was advised by Jenifer Logbase. Her advice and know-how in putting together complex shipping logics was first class and I am infinitely grateful to her for how well she was able to implement this. I will contact her in the future if I have any further questions. Great consulting and very good know-how.

Michael Wisehart

Jun 06, 2025  on Shopify

I was struggling to find an app that would handle all the things I needed in one, but then I came across ShipX, and they have provided me with an answer. Their online chat support is wonderful. I just got off an hour long session with Vignesh, and he did an incredible job of helping me get everything set up the way I needed it to. Looking forward to taking this live!

Windance

Jun 06, 2025  on Shopify

So Far so Good, Great number of options for complexty and Barath helped me setup up the scenarios and combined shipping logic over zoom. 10/10 for the first week so far

Verkehrstechnik365

Jun 04, 2025  on Shopify

der Support ist wirklich sensationell. In wenigen Minuten erhält man eine Antwort und eine passende Lösung. Ein großes Lob geht an vignesh

All Thingz UTV

Jun 03, 2025  on Shopify

Barath was extremely helpful in getting my store situated before launch. This should be how Shopify works out of the box! Thanks!

House of Shahtoot LTD

Jun 01, 2025  on Shopify

Siva was very helpful. He understood the issues I was having and immediately came up with the solutions. I highly recommend this app.

Elsouk

May 31, 2025  on Shopify

I was struggling to set up my shipping rates in Canada when I came across ShipX. I contacted them and scheduled a meeting very quickly. Their team is amazing. I worked with their excellent customer service support member, Durkesh Kumar, who helped me set up my shipping options based on distance and weight perfectly. ShipX is very user friendly and highly recommended to use ShipX in the Shopify application. I will try the other Shopify they offer based on this fantastic experience!

Infinish

May 29, 2025  on Shopify

Great customer service! (This message was from before I signed up) They still have great customer service, but I'm disappointed in the fact that I spent 2 days figuring out their app and setting up my scenarios to find out I need to be on the higher priced plan. They should have a simple message that pops up when you use a feature that is a more advanced feature. So keep this in mind when looking at this app, you will probably not be on the lower plans!

ELIFE

May 26, 2025  on Shopify

I've installed ShipX and followed the kind and expert guidance from Jenifer to set up all the necessary steps. I like this app for its clear GUI, logical configuration, elegance, and helpfulness!

The Bunny Bach

May 25, 2025  on Shopify

Nithish from ShipX is such a pleasure to work with. Nithish is very knowledgeable and takes the time to explain how things work. Getting Nithish's help and assistance with setting up shipping structures via ShipX has been most helpful. Thank you Nithish for you help, I appreciate it. Warm regards, Tuesday

EsonPro.com

May 22, 2025  on Shopify

Durqesh was very helpful and smart guy. He setup everything for us. App works well. It is what we need. Thank you.

EULIFE

May 21, 2025  on Shopify

I am still trying this app but I already decide to give it a five star. The main reason is that Jennifer Joys offered me a wonderful support experience. While assessing the tool, I met some difficulties to make it work properly. I contacted customer support and Jennifer received me. After some chats, we jumped on a zoom call. She guided me through all the setup, showed me quite some tricks and answered every single piece of my questions. This great experience lightens my day. And I really appreciate all the help I received from her.

MSI EU Business e-Shop | B2B & Enterprise Solutions

May 19, 2025  on Shopify

Durkesh provided fast and professional assistance. He immediately set up a Zoom call to help me configure my requirements, and I found it extremely helpful.

HechtundBarsch.de

May 16, 2025  on Shopify

Are we the only one wondering why it isn't possible with ShipX to calculate delivery rules for shopping baskets with added discounts or do we just oversee a simple setting possibility?

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